Mazatlán Marina Mazatlan Golf Course Hotels

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"Although we weren’t there to cook, most items were available in the kitchenette. Pots, pans, plates and glasses. "

"Buen hotel, excelente tamaño de habitaciones, buen servicio, excelentes áreas comunes, solo le falta una renovada a las habitaciones. Pero en general el hotel en perfecto estado. "

"We had a wonderful four week stay at Palmilla Sunscape in beautiful Mazatlan and would happily return. The condo itself was lovely and very functional, with all appliances in excellent working order. It truly felt like a home away from home. We especially appreciated that each bedroom had its own washroom, which made staying as a group so comfortable and convenient. The additional half washroom on the main floor was also very handy. The property manager we dealt with was absolutely amazing. Any small issues were rectified immediately, and he was incredibly responsive and helpful throughout our entire stay. It made such a difference knowing support was always just a message away. The location was excellent, with easy access to Farmacia Guadalajara, Kiosko, and several great restaurants nearby. The beach was just a five-minute walk away, which made daily strolls by the ocean effortless and enjoyable. There was also convenient bus access right across the street, making it easy to explore more of Mazatlán without needing a car. The condo complex is quiet, safe, and well maintained. The pool area is beautiful and a perfect place to relax and unwind. Overall, we couldn’t have asked for a better experience and would highly recommend Palmilla Sunscape to anyone visiting Mazatlán. "

"Everything was great and very welcoming. "

"The condo is on the beach and the pool hot tubs and grounds are well kept. There are several walkable restaurants. Across the street is a place you can get fresh veggies and fruit as well as a small market on Fridays with a variety of items. There is waallmart and Sams club a short Uber ride away. The condo itself is nice beds are comfortable and amenities are adequate. We found only 1 tea towel and no mixing bowls or baking sheets although there were lots of frying pans. Check in was easy and staff at the condo very friendly. We would return and would recommend."

"Where to start? First let me say that Ambar are condos, not a resort so each unit is individually owned & most are managed by different property managers. Our unit was managed by GPS Hospedajes Vacacionales. I could not get access to the property, they told me to see the administator who was not there for the 1st 6 days of our week there. The security guard was also no help. Once we did get in, there were no face cloths, hand towels, bath towels, dish cloths or dish towels. There were no pillow or mattress protectors, no pillow cases and the pillows, sheets and mattress were stained and filthy. I wish I could add pictures of how disgusting the bedding was, how filthy the shower was and the general dirtiness of the place. Fortunately I had a friend in the complex who was able to loan me clean bedding, a pillow and cleaning supplies. The property mgmt company reached out on our last day there, literally waiting for a ride to the airport, to let me know how to contact them if any problems or concerns. The property mgr for my friend's unit lives in Mazatlan and checks in with their guests when the guest arrives."