Matara Spa Hotel

"We booked the most expensive room which cost a fortune. When we arrived the room was occupied as they had sold it twice. They put us in the cheapest room with noisy air conditioning and no lock on the patio door. Blaned Hotels.com and offered no compensation or even a courtesy something. "

"Room was old and dirty, pool was not usable, constant noise, only plus some staff lovely."

"Staff were fantastic, but the room was rather basic for the price point. The room also had few amenities, such as no safe or minibar/fridge, which again would generally be standard at the price point."

"Room was excellent, food & drinks were great, staff exceptionally friendly and curteous. Hotel is a little remote, but that's the appeal - 20 min walk into the local town / beach, and 10 minute Tuktuk back up the hill. (Usually LKR 500 - £1.25 or thereabouts)"

"Overall, this hotel is very average. There were a few positive and negatives. I’ll start with the positives. After asking for water and toiletries, they were eventually provided. They let me shower after checkout and stored my bag, which was nice! The room is very average, but there was a gap above the door that didn’t shut all the way which let bugs in at night. There was loud music late into the early morning hours from neighboring hotels. And, perhaps the most offsetting aspect for me was...

"Amazing staff, pool, and food"