「Hotel was ok but the self-service check-in and check-out is cold, unfriendly and unwelcoming. It’s like ordering at a fast food restaurant and definitely not in keeping with this standard of hotel.
The car park is a reasonable size but mostly occupied by spa members. When we arrived the only space left was in front of the hotel so my wife and I went to check in and ask reception where we should park. With nobody around, and just the screen to check in, we were left to roam around and try to...
「A bit tired. Could do with a good scrub and a coat of paint. Room ok. We only stayed a couple of nights. I would not have wanted to be there for a week. Pool and sauna very good. Shower by sauna very good. Hot tub and flooring near pool seemed like it could be cleaner. Breakfast buffet ok but much better ordering off the menu. Food in the restaurant for the evening meal was good. All staff were very good!」
「It was our first trip to Cornwall and we stayed at this hotel for 9 nights. The hotel staff were friendly and helpful, and gave useful tips for our trip, such as taking the train from St Erth to get to St Ives (i.e. don't drive!). We booked this hotel as we wanted to have access to a pool with our young children and the facilities were great, and also included a hot tub. Breakfast was always great and the staff were friendly and attentive, and there are options to cater for coeliacs like myself....
「This beautiful hotel is conveniently located near a small beach. The staff is incredibly helpful and even booked us a dinner at a local restaurant in the late evening.」
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