4/10 很差
Alexis，Saint Cloud
与配偶出行
2025 年 7 月 20 日
不满意：服务设施，员工和服务
Upon check in was not advise that the parking had a fee, just fill out the form. Then upon entering the room, was caught off guard with the small room and bed. The pictures and in person completely different. Went to the pool and no pool towels available. Asked front desk and was stated that all the towels were in laundry that all the towels were used alll day because the pool was busy. In the bedroom, no remote for tv, barely any channels, also lost signal on channels mid movie. No creamer, sugar and or stir sticks available for coffee. Upon calling front desk was advised that the housekeepers were around that when they’d knock to ask for it. Waited about 20 minutes. Nothing. Went downstairs and told him that as a guest I shouldn’t have to be waiting for when the housekeeper goes around to see if room is ready for cleaning. Waited another 10 minutes before receiving a cup of milk, 8 sugars and a knife and fork set. Will not be staying at this property again or recommending to anyone.
Alexis
2025 年 7 月入住 1 晚