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关于精巧套房酒店的点评

2.5 out of 5
精巧套房酒店
2704 Deep Creek Dr, McHenry, MD

点评

5.4
10 分 - 超赞。65 条好评，共有 542 条点评" "
8 分 - 还可以。83 条好评，共有 542 条点评" "
6 分 - 一般。124 条好评，共有 542 条点评" "
4 分 - 很差。124 条好评，共有 542 条点评" "
2 分 - 糟糕。146 条好评，共有 542 条点评" "

5.4/10

清洁度

6.8/10

员工和服务

4.6/10

服务设施

4.6/10

住宿条件和设施

4.8/10

环保

点评

2/10 糟糕

Elizabeth

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

2/10 糟糕

Joseph，Finksburg

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
This is a major construction site. Most of this property is gutted. There were no employees on the property as we check in and no breakfast as promised. There is heat, hot water, clean sheets and towels. There were three other guest vehicles in the lot.
2024 年 1 月入住 2 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Save yourself and find another place!!
No staff, no water, no communication. Place was falling apart.
2024 年 1 月入住 2 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

2/10 糟糕

jianhua

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible condition, will never go back
This is the worst hotel I have ever stayed. It feels like in a ghost town, there is no receptionist after 3pm on Friday. There are lots of unfinished rooms with walls teared down, you can see and smell the mold. The water leaks at multiple places. Calling to check in takes for ever. I will never go back to this hotel.
2024 年 1 月入住 1 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

2/10 糟糕

Jose

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.

2/10 糟糕

Alvin

2024 年 1 月入住 1 晚
Customer support 于 2024年01月16日 的回复
We appreciate your feedback and apologize for any inconvenience you experienced. Customer satisfaction is our priority, and we'd like to learn more about your concerns. Please reach out to our customer support team so we can address your issues and work towards a resolution. Thank you for bringing this to our attention.

6/10 一般

Donna，Oxford

与家人出行
不满意：住宿条件和设施
2024 年 1 月入住 2 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We look forward to welcoming you again soon.Kind Regards

10/10 超赞

Cameron

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

4/10 很差

Kaylah

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk lady Ms Cathy was nice. But the hotel shouldn’t be open. There was no staff! I saw Ms Cathy at check in and never again until checkout. The rooms are all empty full if mold with doors open. There’s plaster dry wall and dust all over the carpets everywhere. Dripping ceilings and buckets. No ice machines. Room was filthy. Tub and bathroom floor left grimy and found paraphernalia left in room. It had a gym that was functional. No pool tho. The parking lot had big giant potholes. But plenty of spaces cuz you’ll be the only person there. Lastly they still have the king suite listed and let me book it but they demolished it. Hopefully they get this property right because it’s great location. I wouldn’t recommend until they reconstruct it and hire some staff.
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrencesWe ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

4/10 很差

Cheryl

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Remote check in is not so bad, but difficult to reach help over the phone. Apparently no staff on site. No hot water!!! Hotel in need of updating.
2023 年 12 月入住 1 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrencesWe ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

6/10 一般

Mandy

与家人出行, 带宠物出行
满意：员工和服务
This is our third stay at the Quaint Inn. We enjoy the location and how easy check-in is.
2023 年 12 月入住 1 晚
Team Quaint Inn & Suites 于 2024年04月16日 的回复
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Dirty & Smelly
Everything just looked and felt dirty to the touch. Rooms has a musky smell. Never. Again. I would sooner pay double for a cleaner room than I would ever spend another penny here.
2023 年 10 月入住 1 晚
Team Quaint Inn & Suites 于 2023年11月27日 的回复
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

10/10 超赞

Lisa

与配偶出行
满意：清洁度、员工和服务、服务设施
thought it was a bit pricey for the time of year. good location, not much traffic noise and since it was off season, not very many staying in the hotel. it could definitely use some upgrades, buckets in places to catch water leaks and it took FOREVER to get hot water running in the room, but the room was clean and comfortable.
2023 年 10 月入住 1 晚
Alex 于 2023年10月30日 的回复
Dear Lisa,Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

8/10 还可以

Amy

与家人出行
Quiet place , nice area
2023 年 10 月入住 1 晚
Sarah 于 2023年10月30日 的回复
Dear Amy,Thank you for staying with us and for sharing your kind comments.We can't wait to welcome you back soon!Warm Regards,Reservation Team

10/10 超赞

Shirley

与配偶出行
Every thing was great except for the parking lot.
2023 年 10 月入住 3 晚
Alex 于 2023年10月28日 的回复
Dear Shirley,Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

2/10 糟糕

Christopher

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
As stated in the email I received there would be staff for check in until midnight on a Friday. When I arrived at 9:30 there was no one and it said to call the number where I talked to someone I could barely hear. They also asked for my card information which I had already paid for the room. Once done on the phone, they called again asking for the card information again. Absolutely ridiculous!!
2023 年 10 月入住 1 晚
Alex 于 2023年10月28日 的回复
Dear Christopher, Thank you for staying with us and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours that allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity to welcome you back to re-experience in the near future.Warm Regards,Reservation Team.

6/10 一般

Matthew

商务旅客
满意：住宿条件和设施，清洁度
This is a great place if you need a one night stay for work or travel or anything. Wifi doesn't support Nintendo switch which isn't great, we understand the staffing shortages and they are doing the best they can. Breakfast is just pastries, coffee, and juice. No hot breakfast which is a bit of a bummer.
2023 年 10 月入住 1 晚
Alex 于 2023年10月28日 的回复
Dear Matthew, Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

4/10 很差

Kurt

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Our comforter had mold or something on it when we pulled the bedding down. Less the half a roll of toilet paper and the jets on the tub were covered in black mold. Very disappointing especially in the location.
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月19日 的回复
Thank you for your feedback. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience in the near future.

6/10 一般

Dawn

满意：员工和服务
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月19日 的回复
Thank you for your feedback.

4/10 很差

JOHN

No heat or air. No hot water. Bathroom light was broken. No maintenance personnel to assist with problems.
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月19日 的回复
Thank you for your feedback. We apologize for this inconvenience during your stay and will be looking into these issues.

6/10 一般

karolyn

满意：客房舒适度，员工和服务
Okp
Back in the days this hotel would’ve been gorgeous. It just needs renovated.
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月19日 的回复
Thank you for your feedback.

6/10 一般

Michael

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Beautiful area, great location. The entire 1st floor including our room reeked of marijuana. Other than that, they did really well to accomodate with their limited staffing.
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月13日 的回复
We do apologize. This is a non smoking floor and no one should have been smoking anything. We will have to keep on eye on this issue since the legalization of cannabis in MD. I have noticed the smell as well since July. Once again we do apologize.

10/10 超赞

jennifer

2023 年 10 月入住 1 晚
Alex 于 2023年10月28日 的回复
Dear Jennifer,Thank you for staying with us and for sharing your review with us.We can't wait to welcome you back soon!Warm Regards,Reservation Team

4/10 很差

LeVonna

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Team Quaint Inn & Suites 于 2023年10月2日 的回复
Thank you for your Feedback.

4/10 很差

Mary

带宠物出行
Nothing will not be back
2023 年 9 月入住 2 晚
Roger 于 2023年09月29日 的回复
Dear Guest,Thank you for staying with us and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience in the near future.Warm Regards,Reservation team

8/10 还可以

Susan

与配偶出行, 团体旅客
Room is large and clean but could use some updating
2023 年 9 月入住 1 晚
Roger 于 2023年09月29日 的回复
Dear Guest,Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

6/10 一般

Deanne

与配偶出行
不满意：住宿条件和设施
The property could definitely use a renovation, appears a lot has been let go. But the place is spacious. Our room was ridiculously big. Our room was clean, stocked with plenty of towels. There is no elevator which was fine with us but thought it was worth mentioning for others. Staff was all very nice, but scarce. And I would not plan on breakfast even though it states it’s included. You get what you pay for and this place is very inexpensive. Do not expect a 5 star hotel for $150/night in a resort area.
2023 年 9 月入住 1 晚
Team Quaint Inn & Suites 于 2023年09月19日 的回复
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

8/10 还可以

Ruth

与家人出行
满意：清洁度、员工和服务、客房舒适度
Meh
There were buckets all over the place due to the roof leaking. I got a room on the 4th floor and there is no elevator. Not a big deal, but my knees aren't what they used to be. The lady at the reception desk was terrific. Very helpful and pleasant. We had a great conversation and laughed together. I'm not sure if I'd stay there again, but it served my purpose for that night.
2023 年 9 月入住 1 晚
Team Quaint Inn & Suites 于 2023年09月19日 的回复
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

4/10 很差

Richard

团体旅客
不满意：住宿条件和设施
Funky, but fine if the roof doesn’t collapse
The hotel was inexpensive, but in very poor condition. The roof leak like a sieve and bucket, waste pails, etc. were throughout the lobby catching the rain that poured through the roof. The room was clean and comfortable. All the room numbers were in a different’font’, from mailbox-like stick on numbers to etc. it was funky, but sufficient for a two night stay when most of my time was spent elsewhere visiting
2023 年 9 月入住 2 晚
Team Quaint Inn & Suites 于 2023年09月12日 的回复
Dear Guest Thank you for your Feedback, We look forward to host you again.

6/10 一般

Henry

与配偶出行
满意：员工和服务，清洁度
Good location, lower level felt a little dungy.
2023 年 9 月入住 3 晚
Team Quaint Inn & Suites 于 2023年09月12日 的回复
Dear Guest, Thank you for your feedabck.

8/10 还可以

Glenn

2023 年 9 月入住 1 晚
Team Quaint Inn & Suites 于 2023年10月2日 的回复
Thank you for your Feedback.

10/10 超赞

Delonte

2023 年 9 月入住 1 晚
Team Quaint Inn & Suites 于 2023年10月2日 的回复
Thank you for your Feedback.

2/10 糟糕

christina

2023 年 9 月入住 1 晚
Front Desk 于 2023年09月10日 的回复
Thank you for taking the time to complete the review. We apologize for not being what you were expecting. We hope that you will give our hotel another chance to prove our quality and excellent customer service skills once we complete renovation. Have a wonderful day.

10/10 超赞

Margaret

团体旅客
满意：服务设施
I think it’s a nice cozy place. It takes a while to get hot water but it’s a sweet clean place
2023 年 9 月入住 1 晚
Cathy 于 2023年09月10日 的回复
Thank you for taking the time to complete the review. We appreciate your kind words. We hope that you enjoyed your stay and hope to see you again once our renovation is complete. Have a great day.

10/10 超赞

CLOTILDE

满意：员工和服务，清洁度
Friendly staff, clean, roomy rooms, good location.
2023 年 9 月入住 1 晚
Cathy 于 2023年09月10日 的回复
Thank you for taking the time to complete a review. We hope you had a great stay and hope to see you again. Have a great day.

4/10 很差

Madison

2023 年 8 月入住 1 晚
Team Quaint Inn & Suites 于 2023年09月19日 的回复
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

2/10 糟糕

Holly

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This motel was the worst I have stayed in. It was dirty, empty, had roof leaks with buckets to hold water in the lobby no soap was in my room and the shower was cold
2023 年 8 月入住 1 晚
Team Quaint Inn & Suites 于 2023年08月28日 的回复
Dear Guest, Thank you for your feedback. We are sorry for your bad experience with us. Please note that we are due for the renovation soon and most probably it should start soon. Once the renovation is done we shall be happy to have you stay with us again. Regards.

4/10 很差

Michelle

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚
Team Quaint Inn & Suites 于 2023年08月28日 的回复
Thank you for your feedback.

2/10 糟糕

Hannah

不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚
Team Quaint Inn & Suites 于 2023年08月28日 的回复
Thank you for your feedback.

2/10 糟糕

SYED，OWINGS MILLS

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived no one was at the reception we waited for 20 minutes when I saw a phone to call for check in I called the number and some guy checked me in and told me to open a lock key box to get my keys never seen this before no elevator in hotel got room on third floor took me 10 minutes to find my room dirty room entire hotel smells bad need to shut it down it does look like a abandoned property I would like to get my money refunded for this terrible experience
2023 年 8 月入住 1 晚
Front Desk 于 2023年08月20日 的回复
We apologize for you not having the stay you wanted. After hours we have adapted to having a remote check in process. The phone number for the remote check in was posted on a sign directly in front of the front desk in which we thought would be very noticeable. The Expedia website does state that we do not have an elevator and there are signs on the walls and beside the doorways telling you what rooms are in each area of the hotel. If your room was not cleaned to your liking you should have went to the front desk or called the reservations line again and asked for another room. We have you checking in at approximately 2 pm, which our staff was on site until 11 p.m. the evening in question. We could have placed you in another room. We have no record of you speaking with anyone at reservations or the front desk. This should be the first thing once you were not satisfied with your room. Once again we do apologize.

8/10 还可以

Donald

2023 年 8 月入住 1 晚
Cathy 于 2023年09月10日 的回复
Thank you for taking the time to complete the review. We hope you had a great stay. Have a wonderful day.

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice spacious room
2023 年 8 月入住 1 晚
Cathy 于 2023年08月15日 的回复
Thank you for taking the time to complete the review. Our rooms are very spacious. We hope that you enjoyed your stay.

2/10 糟糕

Amy

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Smells
It was awful! I booked a night for my son and his girlfriend. They ended up leaving due to the smell and was getting sick. They did let the front office know, and they gave them a air freshener.. Witch did not help! Sad that they had to spend their vacation dealing with this and finding a new place to stay. So they went somewhere else to stay. So sad that a place like this can be that bad. Thankfully Hotels.com refunded my money to my account.
2023 年 8 月入住 1 晚
Front Desk 于 2023年08月8日 的回复
Thank you for your feedback. We apologize for the unpleasantness of their stay. Please note that we would soon be going under renovation to upgrade the rooms and features.

2/10 糟糕

Al

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Worst hotel experience I have ever had in my life. Really shocked that this was on Travelocity.
2023 年 8 月入住 2 晚
Front Desk 于 2023年08月8日 的回复
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

2/10 糟糕

Cody

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Front Desk 于 2023年08月8日 的回复
Thank you for your feedback.

2/10 糟糕

Aaron

与家人及幼儿出行
不满意：清洁度、员工和服务、住宿条件和设施
TV didn’t work. No phone. Outlet covers missing. Exposed wires from a smoke alarm that had been pulled. Roof leaks in the lobby. Every surface was dirty, including linens.
2023 年 7 月入住 1 晚
Team Quaint Inn & Suites 于 2023年07月19日 的回复
Thank you for your feedback. We apologize for not meeting your expectations. Our hotel is scheduled for renovation in the very near future. I would hope that once renovation is complete you will give our property another try to have a comfortable stay. Have a great day.

10/10 超赞

Menina

满意：清洁度
Place is run down but very quiet. Loved my roo . Spacious, quiet private.
2023 年 7 月入住 1 晚
Team Quaint Inn & Suites 于 2023年07月19日 的回复
Thank you for your feedback. Yes, we would soon be going under renovation.

6/10 一般

William

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
The hotel needs a lot of cosmetic upgrades. The door to the room appeared it was kicked in as door frame was broken out. Bathroom door didn't shut. Updated granite countertops in bathroom. Rooms smelt musty/moldy. Office staff was nice. Did offer free breakfast. The pro is the price at $108 for a king bed.
2023 年 7 月入住 1 晚
Team Quaint Inn & Suites 于 2023年07月19日 的回复
Thank you for your feedback. Please note that we would soon be going under renovation to upgrade the rooms and features.

4/10 很差

Marsha

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Team Quaint Inn & Suites 于 2023年07月19日 的回复
Thank you for your feedback.

6/10 一般

Brian

商务旅客
满意：清洁度
不满意：员工和服务
Your property at McHenry, Maryland is a very unique situation. Let me start by saying I worked in Hotels for 15 years in a variety of Management roles. I did receive your communications stating that due to staffing challenges you were only staffed from 7 am to 330 pm. When I arrived to check in to my two rooms, the sign read that "Cleaning Rooms, I am not here." I do not fault the associate in any way. You have to set your people up for success and I am sure that there is some financial or margin justifcation. Your facility was very clean. I was disappointed that the pool was not open. Your lockbox check in system worked but I do not believe that it is the safest system. And, frankly, when I was unable to get both rooms, I had to drive back to get everything. Major inconvenience. Your people in support were responsive. I have to think with some minor investment this could become a much more viable property.
2023 年 7 月入住 1 晚
Cathy 于 2023年07月15日 的回复
Thank you for your feedback. We appreciate your understanding. Our hotel is scheduled for renovation in the very near future.