Medellin Hotel with Pool

"The staff are very friendly and the hotel is in a great location. The pool is a blessing. This was our second time staying there."

") I stayed at Kandaya Resort and while the resort has a beautiful ocean view and the staff were genuinely friendly, the overall experience was disappointing due to a number of operational issues that should have been addressed before guests arrive. When I first checked into my room there were several problems including the door lock not working properly, the TV and cable not functioning, the Smart TV needing to be reconnected, a toilet with very weak pressure that clogged, and light switches that wouldn’t turn off until an electrician came and rewired the switch. These are the kinds of things that really should be checked before renting the room to guests. The biggest issue during my stay was the service and staff training. The resort appears to rely heavily on OJT (on-the-job training) staff, and while they were all very nice, many clearly had not been properly trained. Ordering food was frustrating because meals often arrived at completely different times, sometimes with one person getting their food and the other waiting 20 minutes for theirs, which takes away from the experience of dining together. The breakfast buffet also had issues with food temperature; the first morning the food was cold, the next morning it was warm after I mentioned it, and the following day it was cold again until a manager had to go into the kitchen to address it. Something as simple as keeping proper heat under the buffet trays would easily solve that. Around the pool area the service was simila"