室外游泳池,池畔遮阳伞,日光浴躺椅

关于NH 精选麦德林皇家酒店的点评

5 out of 5
NH 精选麦德林皇家酒店
Carrera 42 No 5 Sur 130, El Poblado, Medellín, Antioquia

点评

9.0

非常棒

10 分 - 超赞。709 条好评,共有 1002 条点评" "
8 分 - 还可以。164 条好评,共有 1002 条点评" "
6 分 - 一般。61 条好评,共有 1002 条点评" "
4 分 - 很差。39 条好评,共有 1002 条点评" "
2 分 - 糟糕。29 条好评,共有 1002 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Hotel walking distance from biggest Shopping Mall
2024 年 5 月入住 1 晚

10/10 超赞

Alberto

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La propiedad muy limpia el personal, muy amable y con toda la disponibilidad muy buen desayuno. Lo único que tiene que es importante la observación de las camas y las almohadas no están a la altura del hotel.
2024 年 5 月入住 2 晚

10/10 超赞

Jerome

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean hotel. Great location.
2024 年 4 月入住 3 晚

10/10 超赞

Scott,Las vegas

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient, nice area, and the staffs are friendly
2024 年 4 月入住 4 晚

10/10 超赞

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was clean and is located in a safe place to walk around. The mall is down the conner. The staff are amazing there customer service on point.
2024 年 4 月入住 3 晚
Hotel NH Collection Medellin 于 2024年04月30日 的回复
Dear Maria ,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Collection Royal Medellín in the near future.Sincerely,

10/10 超赞

Kevin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Private entrance, great food and service, and English speaking front desk
2024 年 4 月入住 1 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Dear Mr Kevin. Thank you for your comments. We gonna be waiting for the next time here :) Have a great day. Maria RpoGuest Relations Manager

8/10 还可以

Sunny

满意:清洁度、员工和服务、服务设施、住宿条件和设施
check in clerk tried to slide in a hotel rewards contract in a quick and slick manner, had it mixed in with the check-in forms xD Greasy dude but I caught ya :P Thought he could pull a fast one late night
2024 年 4 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Dear Sunny,Thanks for your comments. We pass it on to our reception team to continue improving and continue offering memorable experiences from the moment you arrive at the hotel.Thanks for your time.Maria RpoGuest Relations Manager

10/10 超赞

Mark

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe area and close to anywhere i wanted to go. Rooms were nice.
2024 年 4 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Dear Mark, We were happy to have you.Thank you for your incredible & positive comments.NH Collection Medellín your second home.Maria RpoGuest Relations Manager

10/10 超赞

Ricardo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay. People are friendly and very helpful. The breakfast is incredible. The rooms are nice and clean and beds are comfortable. Enjoyed our stay tremendously.
2024 年 4 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Dear Ricardo Thanks for your comments. We were happy to have you.Thank you for surprising us with these positive comments.NH Collection Medellín, your second home.Maria RpoGuest Relations Manager

10/10 超赞

Walter

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly environment, friendly people, and their personal were awesome
2024 年 3 月入住 6 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Dear Walter,We loved having you at home.thank you for your comments.We are waiting for you very soon.Maria RpoGuest Relations Manager

10/10 超赞

Alexander

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚

10/10 超赞

Hugo

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El servicio fue excelente
2024 年 4 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Hola querido Hugo,Gracias por tus positivos comentarios. Estamos muy felices de haberlos sorprendido. Los esperamos muy pronto. Maria RestrepoGuest Relations ManagerNH Collection Medellín

8/10 还可以

Dolores

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Bueno
2024 年 1 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Gracias por tu calificación. Estamos felices de haber cumplido tus expectativas. NH Collection Medellín. Maria RpoGuest Relations Manager

10/10 超赞

Jose,Doral

满意:清洁度
2024 年 4 月入住 2 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Gracias Jose por tu calificación. NH Collection Medellín, te espera muy pronto. Maria RpoGuest Relations Manager

8/10 还可以

Emmanuel

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Air conditioning in the room had functioning issues. The staff was able to have maintenance handled the concern promptly.
2024 年 4 月入住 2 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Dear Emmanuel,Thank you for your comments. We will improve our spaces so that the experience is increasingly comfortable and memorable.

10/10 超赞

Patricia,Panama

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel in a great zone of the city
2024 年 4 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年04月13日 的回复
Dear Patricia. Thanks for your comments.We are happy to have met your expectations.We hope to see you again very soon.

10/10 超赞

Martina

2024 年 4 月入住 1 晚

10/10 超赞

Mario Ernesto Guerra

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cerca del Mall
2024 年 4 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年04月9日 的回复
Querido Mario, Muchas gracias por tus comentarios. Te esperamos muy pronto, para seguir construyendo historias juntos. Maria RestrepoLider Servicio al Cliente.

10/10 超赞

Sergio

满意:清洁度、员工和服务、服务设施、住宿条件和设施
lobby
2024 年 2 月入住 2 晚
NH COLLECTION MEDELLIN 于 2024年04月8日 的回复
Querido Sergio,Muchas gracias por tu valoración. Deseamos seguir escribiendo historias juntos. Maria RestrepoGuest Relations Manager.

6/10 一般

Jimy,Chia

与家人出行
满意:住宿条件和设施
Es solo ok
2024 年 3 月入住 6 晚
NH COLLECTION MEDELLIN 于 2024年04月1日 的回复
Buenas tardes, Señor Jimmy, gracias por sus comentarios. ¡Deseamos prontamente tenerlo con nosotros, para seguir escribiendo historias juntos! Maria RestrepoGuest Relations Manager

10/10 超赞

carol natalia

2024 年 3 月入住 2 晚
NH COLLECTION MEDELLIN 于 2024年04月24日 的回复
Hola Carol. Gracias por tu calificación. Esperamos verte muy pronto en nuestro NH Collection Medellín. Maria Rpo Guest Relations Manager

8/10 还可以

Mariana

2024 年 3 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年04月9日 的回复
Hola, querida Mariana, Estamos muy felices de haber hecho parte de esta gran experiencia NH Hotels. Te esperamos muy pronto. Maria RestrepoLider Servicio al Cliente

10/10 超赞

Oscar,Charlotte

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy buen hotel para hospedarse si piensa viajar a la ciudad de Medellín.
2024 年 3 月入住 2 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Querido Oscar, Estamos felices de haber cumplido con sus expectativas. Gracias por elegirnos. Los esperaremos muy pronto, para que juntos sigamos construyendo, Experiencias NH.

8/10 还可以

Luis Enrique

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very elegant and modern. Close to Mall and Restaurants.
2024 年 3 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Dear Luis, Thanks for choosing us! We were very happy with you.We will be very attentive to your next arrival.Maria RestrepoGuest Relations ManagerNH Collection Medellin

8/10 还可以

Rafaelina

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I recently stayed at this hotel in Medellin, Colombia and overall, I had a pleasant experience. The room was impeccably clean, the staff provided exceptional service, and the breakfast offered a decent selection, although more protein options would be appreciated. However, the bed was uncomfortably hard, which detracted from an otherwise enjoyable stay. I hope the management considers investing in more comfortable beds to enhance guests' comfort. Despite this, I would still recommend this hotel for its cleanliness, excellent staff, and convenient amenities.
2024 年 3 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Dear Rafaelina, Thank you so much for your comment.Thanks for choosing us.We will be very happy to serve you again.Maria RestrepoGuest Relations Manager

10/10 超赞

FRANK

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great!, near to Provenza, Parque Lleras, Santa Fe Shopping Center and El Tesoro Shopping Center. Around of the Hotel is safe.
2024 年 2 月入住 5 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Dear Frank, Thanks for taking your time.nh collection medellin thanks you for your hospitality.We are happy to have served you.Maria RestrepoGuest Relations Manager

10/10 超赞

Patricia

与家人及幼儿出行
满意:清洁度
The property was very clean and well maintained. The staff was very happy to assist us with any needs that we had.
2024 年 2 月入住 8 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Good day, Mrs Patricia.Thank you so much for your comment. We will be very attentive to your next arrival. Thanks for choosing us! Maria RestrepoGuest Relations ManagerNH Collection Med

10/10 超赞

Eduard

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年04月1日 的回复
Dear Eduard. We hope to have the next opportunity and improve your perception of our hotel.Thanks for your comments.

4/10 很差

Azizeh

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Overall the experience was pleasant but one significant influence in my experience was the choice of mattress. I have always been a fan of stiff beds but they took it to a whole new level, I was like sleeping on the floor. The most uncomfortable bed in my life. For this reason I wouldn’t recommend anyone to stay here.
2024 年 2 月入住 1 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Dear Azizeh,Hopefully everything is going well!Thank you for choosing us and the good comment!I will bring this situation to our team to improve it and continue providing memorable experiences to our guests.Maria Restrepo Guest Relations Manager

10/10 超赞

Marisol

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 9 晚
NH COLLECTION MEDELLIN 于 2024年02月23日 的回复
Querida Marisol, Gracias por sus comentarios, estaremos haciendo feed-back con nuestro equipo NH Collection Medellín para continuar mejorando y poderles brindar a nuestros visitantes, experiencias memorables. ¡Ten un gran día! Maria Restrepo Guest Relations ManagerNH Collection Medellín

6/10 一般

Michael

满意:住宿条件和设施,清洁度
不满意:员工和服务
We had a family group for breakfast & the eggs c as he 10 minutes late & cold. Staff had a take it or leave it approach :( Disappointing
2024 年 2 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年02月22日 的回复
Dear Michael.Thank you very much for his comments. We apologize for what happened during his stay. We will speak with the management team to avoid future situations in this regard.Guest Relations ManagerNH COLLECTION MEDELLIN

10/10 超赞

Servicios Internos 1

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 2 晚
NH COLLECTION MEDELLIN 于 2024年02月23日 的回复
¡Hola! Gracias por compartir tu experiencia con nosotros. Estaremos trabajando arduamente para mejorar y ofrecer servicios siempre de alta calidad. ¡Te esperamos nuevamente!

10/10 超赞

Luz

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Espectacular…10/10
2024 年 2 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年02月22日 的回复
Querida Luz, Es un placer para el NH COLLECTION MEDELLÍN, haber vivido esta gran experiencia de huésped junto a usted. Gracias por estos comentarios, que nos motivan a seguir trabajando por brindar experiencias memorables. Maria RestrepoGuest Relations Manager

6/10 一般

Mey

2024 年 2 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年03月20日 的回复
Dear Mey, Thank you so much for your comment.Maria RestrepoGuest Relations Manager

10/10 超赞

Milania

与配偶出行
No complaints . Just wish the staff spoke English more . The ones that did made my life easier . Like basic English words. Hot tub was hot and nice . Room was good . All good location was good . Walked to the mall 2 minutes away . The party area 20 mins walk . Uber was 3$ but the walk was nice
2024 年 2 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年02月22日 的回复
Hello Miss Milania.It is a pleasure for us to have had her presence at the NH Collection Medellin. Thanks for sharing these comments. We will meet with the team to strengthen those second language skills.We hope to see you again very soon.NH COLLECTION MEDELLIN, YOUR SECOND HOME.

10/10 超赞

Jeffry

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 3 晚
NH COLLECTION MEDELLIN 于 2024年02月23日 的回复
Querido Jefrey, Deseamos se encuentre muy bien. ¡Gracias por haber hecho parte de nuestra experiencia NH Collection Medellín. Sus comentarios hacen que nuestro equipo se esmere cada vez más en brindar servicios de alta. Tomaremos su feed-back para continuar mejorando estos detalles.¡Ten un gran día!

10/10 超赞

rodrigo,guayaquil

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente localización . Aire acondicionado perfecto , Black out perfecto , buen aislamiento de ruido , desayuno perfecto , atención perfecta
2024 年 2 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年02月16日 的回复
Señor Rodrigo,Para el hotel NH Collection Medellín ha sido un placer haberlo atendido. ¡Gracias por sus palabras que nos inspiran a seguir escribiendo historias inigualables! Hotel NH Collection Medellín Maria Camila RestrepoGuest Relation Manager

10/10 超赞

Jania

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was outstanding! Hotel rooms very clean and room was made no matter what time of the day. Breakfast is very complete. The hours for the weekend are extended until 11:00 am and 12:00. Very satisfied!
2024 年 2 月入住 6 晚
NH COLLECTION MEDELLIN 于 2024年02月16日 的回复
Dear Jania,Thank you very much for your comment. As NH Medellín Collection it was a pleasure to have you here. We look forward to having the privilege of continuing to add great moments and experiences together.NH COLLECTION MEDELLINMaria RestrepoGuest Relations Manager.

10/10 超赞

Betzaida

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I LOVED EVERYTHING, THE STAFF WAS AMAZING I WOULD DEFENTITLY RECOMMEND IT
NH COLLECTION MEDELLIN 于 2024年02月13日 的回复
Good day, Mrs Betzaida. We appreciate your comments and time with us. It has been a pleasure to have shared these days with you.NH COLLECTION MEDELLÍN your second home!

10/10 超赞

Isaac

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Area was great. Felt safe at all times. And staff was amazing to me. Definitely staying there again when I revisit.
2024 年 1 月入住 4 晚
NH COLLECTION MEDELLIN 于 2024年02月5日 的回复
Dear Isaac, thank you for your comment and we are glad that your stay was amazing. thank you, NH Collection Medellin Team.

6/10 一般

Jaime,Miami

NH Medellin is a good option in Medellin giving that the market doesn't offer really outstanding options. Comparable to multiple destination I gave the hotel an average rate.
2024 年 1 月入住 4 晚
Hotel NH Collection Medellin 于 2024年02月5日 的回复
Dear Jaime, Thank you for your comments.NH Collection Medellin Team.

8/10 还可以

ANA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel NH Collection Medellin 于 2024年02月5日 的回复
Dear Ana.Thank You.

8/10 还可以

Meyling

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 5 晚
Sarai Taborda - Guest Relations 于 2024年01月26日 的回复
Dear Mrs. Meyling, Thank you for taking the time to rate your experience with us. We hope to have you back soon. Sincerely,

10/10 超赞

Denisse

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚
Sarai Taborda - Guest Relations 于 2024年01月26日 的回复
Mrs. Denisse, thank you for taking the time to rate your experience with us. We hope to have you back soon. Sincerely,

4/10 很差

ashley

满意:员工和服务
不满意:住宿条件和设施,服务设施
honestly the room was not clean sheets had stains. toilet had stains. bed was super itschy. really disappointing. the food was fine the bell man super nice the room service delivery super nice. the woman at the gym terribly rude.
2024 年 1 月入住 1 晚
Sarai Taborda - Guest Relations 于 2024年01月26日 的回复
Dear Ashley, Please accept our sincere apologies for the inconvenience you experienced during your stay at our hotel. It certainly doesnt meet the standard we set for. Your comment has been shared with the areas involved to investigate what could have happened. Thank you for choosing us for your stay. Sincerely.

10/10 超赞

Robert John

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect!! Definitely will come again👍👍
2024 年 1 月入住 7 晚
Sarai Taborda - Guest Relations 于 2024年01月26日 的回复
Mr. Robert, thank you for taking the time to share your experience with us. We hope to have you back soon. Sincerely,

4/10 很差

Manuela,Winter Haven

与家人出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施
Our experience at this hotel was not the best. Both my husband and I love to travel, and part of that is finding a hotel with a comfortable bed to sleep on. The mattress is so stiff that the first night was absolutely horrible. In the morning we woke up and asked the receptionist to see if they had some kind of pillow top to make it more comfortable and they were super nice trying to accommodate our request. Even though they put a very thin mattress top we were extremely uncomfortable, to the point that every single night we tossed and turned. The hotel is in a great area but has no views of the mountains. The breakfast is included but it was ok overall. Parking is included as well. The staff was very friendly but we honestly wish we would’ve stayed somewhere else.
2024 年 1 月入住 2 晚
Sarai Taborda - Guest Relations 于 2024年01月18日 的回复
Dear Manuela, We are very sorry to know that we didnt meet your expectations. What you described certainly does not meet the standard we set forth, I'm sorry that your stay fell short of your expectations. We take very seriously our guests' feedback, so your comment has been addressed to the corresponding area. We hope to provide you with a better experience in the future. Sincerely,

10/10 超赞

Sorely,Corona

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Excelente hotel muy confortable
2024 年 1 月入住 4 晚
Sarai Taborda - Guest Relations 于 2024年01月18日 的回复
Estimada Sorely. Gracias por tomarse el tiempo de compartir su experiencia en nuestro Hotel NH de Medellín. Nos encanta que haya disfrutado su estancia. Gracias por elegirnos! Esperamos tener la oportunidad de recibirla de nuevo pronto. Saludo Cordial,

10/10 超赞

Natalie,Toa Baja

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
2024 年 1 月入住 6 晚
Sarai Taborda - Guest Relations 于 2024年01月18日 的回复
Estimada Natalie. Gracias por tomarse el tiempo de calificar su experiencia en nuestro Hotel NH de Medellín. Nos encanta que haya disfrutado su estancia. Gracias por elegirnos! Esperamos tener la oportunidad de recibirla de nuevo pronto. Saludo Cordial,

10/10 超赞

Dressel,St. Louis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel updated, beautiful, modern and mall across the street.
2024 年 1 月入住 2 晚
Sarai Taborda - Guest Relations 于 2024年01月11日 的回复
Dear Dressel, thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay at our hotel. We hope to have you back soon again. Sincerely, Sarai Taborda.