屋顶游泳池

关于查理酒店的点评

4.5 out of 5
查理酒店
Calle 9a 37 16, Medellín

点评

8.6

超赞

10 分 - 超赞。634 条好评,共有 1003 条点评" "
8 分 - 还可以。183 条好评,共有 1003 条点评" "
6 分 - 一般。87 条好评,共有 1003 条点评" "
4 分 - 很差。41 条好评,共有 1003 条点评" "
2 分 - 糟糕。58 条好评,共有 1003 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Abel

2024 年 5 月入住 6 晚

6/10 一般

Daniel,Lenexa

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
I’ve stayed a few times here. it’s a cool hotel in a great location. Industrial tone with greenery. I’ve had problems on the rooftop at night with the staff. They did all they could to try and ruin the experience.
2024 年 5 月入住 1 晚
Daniel 于 2024年05月22日 的回复
Dear Daniel, thank you for sharing your experience at The Charlee Lifestyle Hotel. We are glad to hear that you found the hotel's industrial tone with greenery cool and enjoyed its great location. We apologize for the issues you faced on the rooftop at night with the staff. Your feedback is valuable to us for improvement. We hope to have the opportunity to welcome you back for a better experience. Thank you for choosing The Charlee Lifestyle Hotel.

10/10 超赞

Bianka

满意:清洁度
2024 年 5 月入住 1 晚
Bianca 于 2024年05月22日 的回复
Thank you very much for your comment, it has been a pleasure to have guests like you in our hotel, we hope to welcome you again.

8/10 还可以

Jennifer

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall a great property and all of the staff members were very helpful. The only reason I took a start away is because every time my room was cleaned, they never replaced the wash cloth. I had to keep asking for new ones everyday. Other than that, everything else was excellent. The drink service at our room door was a very pleasant surprise. Everywhere we wanted to go was within walking distance and there was never a time I didn't feel unsafe. I would stay here again in the future.
2024 年 5 月入住 4 晚
Jennifer 于 2024年05月18日 的回复
Thank you for sharing your experience at The Charlee Lifestyle Hotel. We are glad to hear that you enjoyed the property and found the staff helpful. We apologize for the inconvenience regarding the wash cloths and will address this with our housekeeping team. It's great to know that you appreciated the drink service and felt safe during your stay. We look forward to welcoming you back in the future.

10/10 超赞

Hedy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very nice, the breakfast is awesome and the roof top is breathtaking
2024 年 5 月入住 3 晚
Hedy 于 2024年05月10日 的回复
Thank you for your feedback, Hedy! We are glad to hear that you enjoyed the staff, breakfast, and rooftop at The Charlee Lifestyle Hotel. Your review will help future guests looking for a nice and breathtaking experience.

10/10 超赞

Rebecca

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fue mi segunda vez en el hotel y siempre es una experiencia gratificante. El personal es súper amable y queda cerca de todo.
2024 年 4 月入住 4 晚
Rebecca 于 2024年05月10日 的回复
¡Qué alegría saber que tu estancia en The Charlee Lifestyle Hotel fue satisfactoria! Su personal amable y la ubicación conveniente son definitivamente aspectos destacables. Esperamos verte nuevamente en tu próxima visita. ¡Gracias por compartir tu experiencia, Rebecca!

10/10 超赞

Jahaira,New York

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I absolutely loved this hotel! location is top tier! the fabulous rooms are so spacious and gorgeous! the view from the room and the amazing terrace/rooftop! The restaurant both at lobby and upstairs had good food and friendly staff. Front desk and bell staff were helpful. solo bday trip was amazing ! Found my room decorated with balloons and goodies my cousin had surprised me with!
2024 年 1 月入住 2 晚
Jahaira 于 2024年05月10日 的回复
Thank you for your positive review of The Charlee Lifestyle Hotel. It's great to hear that you enjoyed the top-tier location, the beautiful and spacious rooms, the amazing views, and the delicious food at the restaurant. The friendly staff and the thoughtful birthday surprises made your stay memorable. I'm glad you had an amazing solo birthday trip!

10/10 超赞

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to everywhere, steps to Provenza snd the principal's malls
2024 年 4 月入住 2 晚
Maria 于 2024年05月2日 的回复
Thank you for your review, Maria. It's great to hear that The Charlee Lifestyle Hotel is conveniently located near Provenza and the main shopping malls. If you need any tips or recommendations for your stay, feel free to ask. Have a wonderful time exploring the area!

10/10 超赞

luis

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Luis 于 2024年04月29日 的回复
Thank you very much for your rating, it has been a pleasure to have guests like you in our hotel, we hope to welcome you again.

10/10 超赞

Marjorie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 3 月入住 7 晚
Marjorie 于 2024年04月25日 的回复
Thank you for your positive review, Marjorie! We are glad to hear that you enjoyed your stay at The Charlee Lifestyle Hotel. Your feedback is valuable to us. We hope to welcome you back in the future!

10/10 超赞

Jennifer,new york

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was wonderful-very safe
2024 年 4 月入住 5 晚
Jennifer 于 2024年04月24日 的回复
Thank you for your review, Jennifer. We are glad to hear that you found the staff at The Charlee Lifestyle Hotel wonderful and the hotel very safe. We strive to provide a welcoming and secure environment for all our guests. We hope to welcome you back soon!

10/10 超赞

Darnell,CHICAGO

团体旅客
满意:清洁度、服务设施、住宿条件和设施
The property is very nice and well-maintained. The staff was nice, but not as friendly towards our groups as some other reviewers had indicated. The Charlee is in a great area with lots of security, so we felt very safe.
2024 年 4 月入住 6 晚
Darnell 于 2024年04月24日 的回复
Thank you for your review, Darnell, and for staying at The Charlee Lifestyle Hotel. We are glad to hear that you found the property nice and well-maintained. We appreciate your feedback about the staff and will work on improving our service. The safety and security of our guests are our top priorities. We hope to welcome you back in the future.

8/10 还可以

Joseph

满意:清洁度、员工和服务、住宿条件和设施
The property was nice a little dated but overall very . The staff in restaurants were friendly
2024 年 4 月入住 2 晚
Joseph 于 2024年04月24日 的回复
Thank you for your review, Joseph. It's great to hear that you had a pleasant experience at The Charlee Lifestyle Hotel. Your comment about the hotel being a little dated but nice overall is valuable. The friendly staff at the restaurants certainly adds to the experience. We hope you had a wonderful stay!

10/10 超赞

Michelle Rose,Rancho Cucamonga

2024 年 4 月入住 3 晚
Michelle 于 2024年05月18日 的回复
Thank you very much for your comment, it has been a pleasure to have guests like you in our hotel, we hope to welcome you again.

10/10 超赞

Luis

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you staying at The Charlie… Jordan at front desk very nice… the concierge Yulianna amazing and Laura at the restaurant even better…. So highly recommended I would stay again… the only thing I would suggest is the lighting at the rooms, my suite had a very sexy lighting but to get dressed it was a nightmare rooms were to dark at night. But location was good I would definitely rent the hotel and stay again!
2024 年 4 月入住 5 晚
Luis 于 2024年04月24日 的回复
Thank you for sharing your positive experience at The Charlee Lifestyle Hotel! It's great to hear that the staff members like Jordan, Yulianna, and Laura provided excellent service. Your feedback about the lighting in the rooms is duly noted. We look forward to welcoming you back for another stay at our hotel.

10/10 超赞

John

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The cleaning staff was amazing. I had an opportunity to interact with the manager, and he was a true gentleman. What a lovely hotel. The people who served me breakfast each morning were very attentive, professional and friendly. I have never experienced such a wonderful hotel. The rooftop pool and bar are unsurpassed. What lovely people. I will definitely return to The Charlee.
2024 年 4 月入住 4 晚
John 于 2024年04月24日 的回复
Dear John, thank you for your kind review of The Charlee Lifestyle Hotel. We are thrilled to hear about your wonderful experience with our cleaning staff, manager, and breakfast servers. We are happy that you enjoyed our rooftop pool and bar. We look forward to welcoming you back in the future. Thank you for choosing The Charlee!

4/10 很差

Francisco

与家人出行
满意:住宿条件和设施,员工和服务
El ruido de construction desde bien temprano no se podia dormir. Estan haciendo edificio es Al lado
2024 年 4 月入住 1 晚
Francisco 于 2024年04月25日 的回复
Gracias por compartir tu experiencia, Francisco. Lamentamos que hayas tenido problemas con el ruido de la construcción cerca del hotel The Charlee Lifestyle. Esperamos con ansias, esta construcción termine pronto. ¡Esperamos que tengas una mejor estadía en el futuro!

10/10 超赞

Angelica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and location
2024 年 3 月入住 3 晚
Dear 于 2024年04月13日 的回复
Thank you for your positive review, Angelica! We are thrilled to hear that you enjoyed the great service and location at The Charlee Lifestyle Hotel. We strive to provide an excellent experience for all our guests and we are delighted that we met your expectations. We hope to welcome you back soon!

10/10 超赞

HECTOR

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bien ubicada
2024 年 4 月入住 5 晚
Dear 于 2024年04月13日 的回复
¡Gracias por compartir tu opinión, Héctor! Nos alegra saber que encontraste el hotel bien ubicado. Siempre es importante sentirse bien atendido, y es genial que hayas destacado la amabilidad del personal en tu respuesta. Esperamos verte de nuevo en The Charlee Lifestyle Hotel pronto. ¡Gracias por hospedarte con nosotros!

10/10 超赞

heriberto garcia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
muy buen hotel, servicio excelente en mi opinion el gimnasio esta muy muy saturado de gente
2024 年 3 月入住 4 晚
Dear 于 2024年04月13日 的回复
Gracias por compartir tu opinión sobre The Charlee Lifestyle Hotel, Heriberto García. Es genial saber que disfrutaste del servicio excelente. Lamentamos escuchar sobre la saturación del gimnasio. ¡Esperamos verte de nuevo pronto! ¡Gracias por elegirnos!

10/10 超赞

Katayun

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love the Charlie! Breakfast was fabulous, the rooms were beautiful. Only complaint is the pool closes at 2.
2024 年 3 月入住 3 晚
Katayun 于 2024年04月3日 的回复
Thank you for your kind review of The Charlee Lifestyle Hotel, Katayun! We're glad you enjoyed the fabulous breakfast and beautiful rooms. We'll make sure to pass along your feedback about the pool closing time to the management team, however, I clarify that the closing time is 3:00 p.m. every day. We hope to see you again

10/10 超赞

Eleazar

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The service, location , food, gym, Rooftop.
2024 年 3 月入住 9 晚
Eleazar 于 2024年04月2日 的回复
Thank you, Eleazar, for your review of The Charlee Lifestyle Hotel. It's great to hear that you enjoyed the service, location, food, gym, and rooftop. Your feedback will be valuable for other travelers considering this hotel. If you have any tips or recommendations for future guests, feel free to share them.

10/10 超赞

Veronica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great spot, clean
2024 年 3 月入住 1 晚
Veronica 于 2024年04月2日 的回复
Thank you for sharing your review, Veronica! I'm glad to hear you had a great stay at The Charlee Lifestyle Hotel. If you have any specific recommendations or highlights from your experience, feel free to share them!

10/10 超赞

LUIS

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
2024 年 3 月入住 2 晚
Dear 于 2024年03月29日 的回复
Thank you for your review, Luis! We are glad to hear you had a great experience at The Charlee Lifestyle Hotel. We strive to provide excellent service to our guests. We hope to welcome you back soon!

10/10 超赞

ALTAGRACIA

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone is very friendly very attentive of your needs
2024 年 3 月入住 3 晚
Altagracia 于 2024年03月27日 的回复
Thank you for your review, Altagracia! At The Charlee Lifestyle Hotel, we pride ourselves on our friendly and attentive staff. We're thrilled to hear that you had a positive experience during your stay. We hope to welcome you back soon!

10/10 超赞

Travis,Montverde

满意:清洁度、员工和服务、住宿条件和设施
By far one of the best hotels in Poblado. Boutique personalized exceptional customer service.
2024 年 3 月入住 1 晚
Travis 于 2024年03月27日 的回复
Thank you, Travis, for your review of The Charlee Lifestyle Hotel in Poblado. We're glad to hear you had an exceptional experience with their boutique personalized customer service. Your feedback is much appreciated!

10/10 超赞

Danny

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best place in lleras ! Super close to provensa another hot spot . 10 out of 10
2024 年 3 月入住 4 晚
Danny 于 2024年03月25日 的回复
Thank you for your review, Danny! We are glad to hear that you enjoyed your stay at The Charlee Lifestyle Hotel. Your feedback is much appreciated. We hope to welcome you back soon!

10/10 超赞

Santiago

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely coming back here again. Hotel staff was very helpful and hospitable. Rooms were clean and mini bar was fully stocked to accommodate all guests. Really nice view as well. Definitely a must stay when in Medellin.
2024 年 3 月入住 3 晚
Santiago 于 2024年03月25日 的回复
Thank you for sharing your positive feedback about The Charlee Lifestyle Hotel in Medellin. We are glad to hear that you had a wonderful experience and found the staff helpful, rooms clean, amenities well-stocked, and enjoyed the view. We look forward to welcoming you back on your next stay.

10/10 超赞

gregory

2024 年 3 月入住 3 晚
Dear 于 2024年04月13日 的回复
¡Gracias por compartir tu opinión, Gregory! Nos alegra saber que encontraste el hotel bien ubicado. Siempre es importante sentirse bien atendido. Esperamos verte de nuevo en The Charlee Lifestyle Hotel pronto. ¡Gracias por hospedarte con nosotros!

10/10 超赞

Jose

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 3 月入住 4 晚
Jose 于 2024年03月25日 的回复
We know the world is full of choices. Thank you for choosing us, from The Charlee Hotel. Please let us know if we can do anything else for you in the future!

10/10 超赞

Lauren

满意:清洁度
2024 年 3 月入住 4 晚
Lauren 于 2024年03月21日 的回复
Thank you very much for your rating, it has been a pleasure to have guests like you in our hotel, we hope to welcome you again.

8/10 还可以

Gaylan,Fair oaks ranch

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Legit
2024 年 3 月入住 3 晚
Gaylan 于 2024年03月19日 的回复
Thank you Gaylan for your rating and for your time, we are really happy to have had a guest like you, we hope to have you again in this wonderful city and you can consider us your second home.

10/10 超赞

Patricia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Charlee Hotel was incredibly welcoming and friendly. We loved our stay in Medellin. The Charlee went out of their way to make sure we had a nice time, organised meals out and tours for us. Always with a smile and genuine interest did they ask how our day was. I can highly recommend this Hotel.
2024 年 3 月入住 2 晚
Dear 于 2024年03月15日 的回复
Dear PatriciaWe love to know that you had a great experience at our hotel The Charlee

10/10 超赞

Cinthya thalia Morales

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Me encanto todo lo que ofrece este hotel, desde el amable personal siempre atento hasta todas las experiencias que te ofrece como servicio de happy hour hasta la habitación totalmente gratis, su comida deliciosa, tanto en la terraza como restaurante y ni hablar del bufet de desayuno que viene incluido.....10/10 volveria a este ligar siempre
2024 年 3 月入住 3 晚
Dear 于 2024年04月13日 的回复
¡Gracias por compartir tu opinión, Cinthya! Nos alegra saber que encontraste el hotel bien ubicado. Siempre es importante sentirse bien atendida, y es genial que hayas destacado la amabilidad del personal en tu respuesta. Esperamos verte de nuevo en The Charlee Lifestyle Hotel pronto. ¡Gracias por hospedarte con nosotros!

8/10 还可以

Stephen

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall lovely hotel. Perfect location. Rooms could use an update.
2024 年 3 月入住 4 晚
Dear 于 2024年03月15日 的回复
Dear StephenWe are glad to know that you enjoyed your stay at The Charlee hotel and found our privileged location useful.

10/10 超赞

Gaylan,San Antonio

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Legit
2024 年 3 月入住 2 晚
Dear 于 2024年03月15日 的回复
Dear GaylanWe love to know that you had a very good experience at The Charlee hotel

2/10 糟糕

Nilza

2024 年 3 月入住 4 晚
Nilza 于 2024年04月2日 的回复
We are sorry for the bad experience, we would like to know what happened in order to improve our service, if you are kind enough to send us what happened to our communication channels, we would be very grateful.

10/10 超赞

John

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were nice but the staff was incredible. Special shout out to the concierge Juliana she is terrific.
2024 年 3 月入住 4 晚
John 于 2024年03月13日 的回复
Thank you for sharing your experience, John! It's great to hear that you enjoyed your stay at The Charlee Lifestyle Hotel. We appreciate your kind words about the staff, especially Juliana the concierge. We hope to welcome you back soon!

10/10 超赞

Gaylan,San Antonio

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pretty legit
2024 年 3 月入住 1 晚
Gaylan 于 2024年03月8日 的回复
Thank you very much for your comment, it has been a pleasure to have guests like you in our hotel, we hope to welcome you again.

10/10 超赞

Lorrin,San Jose

2024 年 3 月入住 2 晚
Lorrin 于 2024年03月25日 的回复
We know the world is full of choices. Thank you for choosing us, from The Charlee Hotel. Please let us know if we can do anything else for you in the future!

2/10 糟糕

Oscar

与配偶出行
不满意:服务设施,员工和服务
Management was Súper disrespectful to my girlfriend and her friend. Will not let my girlfriend friend come to the room to get ready to go out. Everything was problem.
2024 年 3 月入住 2 晚
Oscar 于 2024年03月6日 的回复
We are sorry to hear about your negative experience at The Charlee Lifestyle Hotel. Your feedback is important to us and we will address the issue with the management. We hope that your future stays meet your expectations and are more pleasant. Thank you for sharing your experience with us.

8/10 还可以

ravi

2024 年 3 月入住 1 晚
Ravi 于 2024年03月25日 的回复
Thank you very much for your comment, it has been a pleasure to have guests like you in our hotel, we hope to welcome you again.

10/10 超赞

Larry

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel. But not right now.
Excellent hotel, great service, nice restaurants. We loved the location. Unfortunately they are building a skyscraper next door and the noise starts at 7am every day.
2024 年 2 月入住 4 晚
Dear 于 2024年02月26日 的回复
Thank you Larry for your rating and for your time, we are really happy to have had a guest like you, We also hope that the construction will be finished soon, but it is only a sign of the city's growth. We hope to have you again in this wonderful city and you can consider us your second home.

10/10 超赞

KIMBERLY

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel conveniently located with exceptional service. Staff was amazing.
2024 年 2 月入住 3 晚
Dear 于 2024年02月26日 的回复
Thank you very much for your rating, our staff is always concerned about meeting your expectations, we are very grateful for choosing us and we hope to have you back.

10/10 超赞

Kenneth

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Dear 于 2024年02月26日 的回复
Thank you very much for your rating and thank you very much for choosing us.

10/10 超赞

Louis,notre-dame de l'ile perro

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Service de concierge efficace Bon resto . Près d’une grande zone de bars et restos et à 5 minutes d un tres beau quartier
2024 年 2 月入住 4 晚
Dear 于 2024年02月23日 的回复
M. Luis, nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous vous invitons à revenir pour découvrir une offre gastronomique aussi exquise que notre ville et nos installations. Notre concierge sera là pour vous et vous donnera les meilleures recommandations.

10/10 超赞

Sabrina

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at The Charlee Hotel exceeded my expectations. Upon arrival, we were greeted with warmth and professionalism by the staff. The room was elegant and very clean. The amenities and restaurant were exceptional. I would very much return to this hotel on my next visit to Medellin.
2024 年 2 月入住 3 晚
Dear 于 2024年02月23日 的回复
Dear Sabrina, we are very happy to know that you enjoyed your stay with us, for us it was a pleasure to serve you and make your experience memorable, you are more than welcome to our hotel, here you will always find a home and the best hospitality for you, your family and friends, you will always be welcome.

8/10 还可以

Minerva

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect except that the noise from the gym in the morning was impossible to sleep. They start 5:30 am till like 10 nonstop noise and banging will not stay there again only for that reason
2024 年 2 月入住 6 晚
Dear 于 2024年02月20日 的回复
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately

10/10 超赞

RUBEN,Pembroke Pines

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at The Charlee Hotel was nothing short of incredible. The staff went above and beyond to assist me with everything I needed, ensuring a seamless and memorable experience. The hotel's commitment to safety was outstanding, providing a sense of security throughout my stay. Despite concerns about noise in the area, I found that once inside, the peaceful ambiance prevailed. With all things considered, the Hotel gets a 5 star for me. But the icing on the cake was The Concierge, Yuliana, she was a true gem who proactively reached out to me as soon as I booked the Hotel on Expedia. Her exceptional organizational skills and attention to detail truly set this hotel apart. From arranging airport shuttles to curating tours and recommending restaurants, Yuliana anticipated my every need. If you appreciate efficiency and top-notch service, this hotel is a must-visit. I can't recommend it highly enough! We will surely be back to Medellin Colombia and there is no doubt we will be staying at The Charlee!!!
2024 年 2 月入住 3 晚
Dear 于 2024年02月20日 的回复
Thanks so much for sharing your experience with us

10/10 超赞

Stoyan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed for a night. Hotel is nice. Next to LLeras Park. Staff was helpful and friendly. Hotel has underground parking lot that was free for us. There are lots of bars and restaurants around which was a bit noisy, but after 11:00 - 11:30 was very quiet. Provenza street is just a block away.
2024 年 2 月入住 1 晚
Dear 于 2024年02月20日 的回复
We’re really grateful and appreciate you taking the time to share your rating with us