Front of property
Check availability

Reviews of Hotel Medford North OR

2 out of 5
Hotel Medford North OR
518 North Riverside Avenue, Medford, OR

Reviews

3.6
Rating 10 - Excellent. 8 out of 171 reviews" "
Rating 8 - Good. 16 out of 171 reviews" "
Rating 6 - Okay. 17 out of 171 reviews" "
Rating 4 - Poor. 19 out of 171 reviews" "
Rating 2 - Terrible. 111 out of 171 reviews" "

3.6/10

Cleanliness

4.8/10

Staff & service

4.2/10

Amenities

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

HOAI-HUONG

My reservation was canceled unexpectedly. Hopefully this will not happen again to anyone else in the future!
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a check in window which i did not notice on the confirmation. We did not check in by the time the window closed so they canceled my reservation and didn't bother letting me know. So we drive 5 and a half hours and had no where to sleep.
Stayed 1 night in Feb 2021
Response from Jaime on 22 Feb 2021
Hi, we are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jaime

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Scary Shack of Hell on Riverside in Meddy
Hello i pulled up to Medford after a long day of flights already had my room Paid for and booked . Showed up to my little motel and theres a sign on door any 1 that paid for the next like week cant have a room so i such around the half dismantled property to find some tattooed wanna be tweaker to come out and tell me theres nothing they can do and no reason but i just cant stay there . Worst experience and motel i been to somone send in the health department please Crack all over the place there pookie.
Stayed 1 night in Nov 2020
Response from Leo on 24 Nov 2020
Hi, Ryan! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t even bother
Awful. Every single negative review you see online is true. Stay away
Stayed 7 nights in Nov 2020
Response from Bella on 23 Nov 2020
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

2/10 Terrible

GJ, Olympia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does not exit under that name. Fighting to get my $ back through AMEX. I was put in a very bad situation.
Stayed 1 night in Nov 2020
Response from Bryce on 23 Nov 2020
Sorry for the unpleasant experience you had with us! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Bryce

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Leo on 9 Nov 2020
Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property with mean staff. Front desk was locked and it was freezing out. Not connected well with expedia
Stayed 1 night in Oct 2020
Response from Jacob on 6 Nov 2020
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jacob!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have a view because when I arrived the office was closed and had a sign on the door saying NO VACANCY and to call the number....spend a long time on hold and no one answered. I had Expedia reach out to them and they could not do so for days. Then I didn't get a refund because they weren't available. DON'T STAY HERE IF YOU WANT TO ACTUALLY GET A ROOM AND NO REFUNDS!!!
Stayed 1 night in Oct 2020
Response from Marie on 2 Nov 2020
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie!

2/10 Terrible

Amie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Cross Helps Oregon Fire Victims
Due to the recent fires in Southern Oregon the American Red Cross is booking all the rooms in the local hotels for the fire victims. Rooms are not available for anyone without a Red Cross voucher. I need a full refund.
Stayed 1 night in Oct 2020
Response from Adam on 26 Oct 2020
Hi, Amie. We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Adam

2/10 Terrible

Nate, Medford

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people gave my room away within 10 minutes of me booking it and have refused to refund my money.
Stayed 1 night in Oct 2020
Response from Bella on 26 Oct 2020
Hi, Nate! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Bella!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointments
There were no warnings that master key was stolen from the check in desk; at least I wasn't told that until after my tablet was stolen from my room, while I was at work. That tablet was a birthday present this year. Besides that, us two guests were only given one set of towel, and we had to request pillow cases upon arrival.. plus that room was not nearly thoroughly cleaned.
Stayed 3 nights in Oct 2020
Response from Leo on 24 Oct 2020
Hi, thank you for bringing this to our attention and we do regret the hassle faced. Be assured, the team is already looking into this matter and will rectify shortly. Regards, Alex

2/10 Terrible

Kamera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst ever
Stayed 1 night in Oct 2020
Response from Jaime on 22 Oct 2020
Hi, Kamera. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Jaime

2/10 Terrible

Suzanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Got there not the same name as on the app door was locked no way to check in and in a very unsettling neighborhood had to cancel Stay away
Stayed 1 night in Oct 2020
Response from Leo on 21 Oct 2020
We are sorry to hear about your experience, Suzanna! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Alex

2/10 Terrible

Carlos, Minneapolis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty, my bathroom was no very clean, the staff were never in at the front desk, I had to wait 3 hours outside cause the card key didn’t open and there was nobody to fix it
Stayed 2 nights in Oct 2020
Response from Bella on 20 Oct 2020
Hi, Carlos! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Bella!

2/10 Terrible

Mindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely disgusting. There were bugs everywhere. The tv has a hole in the screen and didn’t work. There were water bottles left in the room. There was holes in the walls. The walls we’re filthy. The carpet was sticky. The room just smelt so bad. We ended up going back to the office and getting out deposit back and leaving. The person who finally came to open the door was on something. We have stayed there in the past and it was never like that. We will never go back. The worst experience ever.
Stayed 1 night in Oct 2020
Response from Leo on 20 Oct 2020
Sorry for the unpleasant experience you had with us, Mindy! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Leo on 19 Oct 2020
Hi, Jeremy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Leo!

2/10 Terrible

Joseph, Medford Oregon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I showed up at midnight after driving all day with my two year old son jus to find out they sold the room I reserved.
Stayed 1 night in Oct 2020
Response from James on 19 Oct 2020
We are sorry to hear about your experience, Joseph! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, James!

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid OYO Hotel
Although my reservation was confirmed through hotels.com ahead of time, when we arrived at this OYO hotel, office was locked, nobody was there to help. Only messy hand written note was posted at the door that hotel was sold out and a contact number for refund. It was almost midnight. This is why l reserved a room ahead of time. Hotels.com SHOULD NOT list this kind of horribly managed hotel on the site !!
Stayed 1 night in Oct 2020
Response from Bella on 17 Oct 2020
Sorry for the hassle you faced, Thomas! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Bella!

2/10 Terrible

dominique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ahmad on 15 Oct 2020
Hi, Dominique. Thank you for bringing this to our notice and we do regret the inconvenience caused. We understand how critical this issue is, Hence, we have forwarded it to the relevant team to take necessary action. Regards, Ahmad

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just dont
I arrived at 5pm. The door was locked. No one answered to the door bell or phone. I sat in my car for 1.5 hours. I tried again with no luck. Hotels.com had to move me motels.
Stayed 2 nights in Oct 2020
Response from James on 8 Oct 2020
Sorry for the unpleasant experience you had with us, Megan! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, James!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Over books and have a hard time to get my refund no one at the motel office when I arrived two weeks went by I have not got my refund
Stayed 3 nights in Sep 2020
Response from Leo on 5 Oct 2020
Hi, we are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The supposed to be front desk person and or people.... would not even answer the phone or the front main lobby door n... absolutely the worst experience ever
Stayed 1 night in Oct 2020
Response from James on 5 Oct 2020
We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, James!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Leo on 2 Oct 2020
Hi, Michael! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

2/10 Terrible

terry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Stayed 1 night in Sep 2020
Response from Leo on 26 Sept 2020
Sorry for the hassle you faced, Terry! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

2/10 Terrible

Jeffrey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Christina on 22 Sept 2020
Hi, Jeffrey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Christina!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Marie on 21 Sept 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Shell1004elder2, Medford oregon

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I want a refund it was dirty and smelly!. The manager wasn't there we had to wait for 30 minutes and there were other people that was sitting outside awaiting the return to get checked in. We had no towels and no room key. I wasn't there But for mins and couldn't stand it any longer i left
Stayed 1 night in Sep 2020
Response from Ammy on 21 Sept 2020
Hi, we are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

2/10 Terrible

MichelleJenkins, Central point

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the trashiest ,disgusting,most horrible motel I have ever stayed at, no toilet paper no towels no room keys, no tv channels, no cable just the tv. I want my money back.
Stayed 2 nights in Sep 2020
Response from Ammy on 20 Sept 2020
Hi, Michelle! We are sorry to hear about the experience you had with us. We have cascaded the same to our relevant team to ensure this is not repeated. We ensure a better experience in the future. Regards, Leo

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from Marie on 20 Sept 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked and paid for the room, $50 plus fees, and WERE NOT GIVEN A ROOM, AND OUR PAYMENT WAS NOT RETURNED. I WILL BE REPORTING YOU TO LEGAL AUTHORITIES AND TOURIST AGENCIES!
Stayed 1 night in Sep 2020
Response from Ammy on 20 Sept 2020
Hi, Brian! We are sorry to know this, please do not worry, it is our responsibility to get this issue resolved. We have notified the relevant team so that we can resolve this as soon as possible. Regards, Leo

2/10 Terrible

Casey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We pulled in to immediately see drug deals going down, loud music, many people standing outside staring at us.
Stayed 1 night in Sep 2020
Response from Ammy on 20 Sept 2020
Hi, Casey! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 1 night in Sep 2020
Response from Charlie on 17 Sept 2020
Hi, Robert! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Charlie

2/10 Terrible

Verified traveller

Travelled with partner
Couldn’t get in No one at the office to check us in
Stayed 1 night in Sep 2020
Response from Marie on 17 Sept 2020
We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!

2/10 Terrible

Carey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Charlie on 17 Sept 2020
Hi, Carey! We are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Charlie

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities
They canceled on me and now I cannot get ahold of them for my refund.
Stayed 1 night in Sep 2020
Response from Ammy on 9 Sept 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Marsha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel experience of my life
There were three men outside that said they worked at the motel the office was locked up they said they didn’t have clean sheets or tp and If I had cash money I could get get a room in 10 minutes even though I had booked my room and paid for it on line then one of the men said he was there to get things that was owed to him one man came back and ask what size bed we needed then went and kicked a door in and came back and told me it was ready told me there was a refund line I could call and the line goes to a line that is not available At this time I was scared and left spent the night in my car at a rest area worst experience of my life !
Stayed 1 night in Sep 2020
Response from Cheshta on 10 Sept 2020
Sorry for the inconvenience you faced, Marsha! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local police advised me to stay somewhere else
We drove to the Oyo hotel, only to find there is no signage that says Oyo, only America’s Best. After passing by once, we circled back around to verify the address. Local police followed us and pulled us over in the parking lot. He told us the city has just issued a nuisance order on the property because of ongoing problems. The office was closed and we were unable to check in. There was a notice on the door from USPS that they weren’t able to deliver mail because office wasn’t open. Officer informed us that there had recently been a stabbing on site and many drug problems here. He advised when visiting town to never stay at any hotel on Riverside Ave. I called hotels.com and was able to get a refund. They were very polite and apologetic. I’m very thankful they were so helpful. They did mention that the property does currently list check in time from 3-7 pm only right now. We had to drive 20 minutes south to Ashland to find a room as there was a large event in town and everything else was full. I can’t tell you the condition of the rooms because we weren’t able to check in, but I’d high advise you read other reviews, they’re very entertaining.
Stayed 1 night in Sep 2020
Response from Bella on 7 Sept 2020
We are sorry to hear about your experience, Ryan! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!

2/10 Terrible

Chelsea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Cheshta on 10 Sept 2020
Hi, Chelsea! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a scam. Nobody is in the office to check you in, there was a police notice on the front door because they have gotten over 300 complaints. People are squatting in the rooms. They take your money through online booking but you don’t get a place to stay.
Stayed 1 night in Sep 2020
Response from Bella on 7 Sept 2020
Sorry for the unpleasant experience you had with us, thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

2/10 Terrible

Desi, Medford

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one was there for check in. Rung the door bell and called a number that was for puerto rico. Bad communication and didnt get to check in
Stayed 1 night in Sep 2020
Response from Brandon on 9 Sept 2020
Sincere Apologies, Desi! We understand that your experience was not up to expectations. Do not worry, I have kept your feedback and also escalated the same to our relevant team and they will look into it now. Regards, Brandon

2/10 Terrible

Ethan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unable to even check in!
I arrived around 7pm and no one was at the front desk. The lobby was locked and the lights were on, but no one was inside working. There was a phone number posted on the door that I tried calling but still no one answered! I contacted Hotels.com and they tried calling as well. But couldn’t get through to everyone. After trying for an hour, I gave up and booked a room at a different hotel. It is a few days later and I am still trying to get a refund for this, but the hotel is dragging their feet and refusing to process it. I’ve never experienced such unprofessionalism at a hotel before. DO NOT STAY HERE!!
Stayed 1 night in Aug 2020
Response from Marie on 6 Sept 2020
Hi, Ethan! We are sorry for the unpleasant experience you had with us, at the same time we would like to thank you for sharing the feedback. We are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Marie!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Management
There where no attendants in the office (within posted office hours) and was never able to check in to room. Tried various numbers including one posted on door and could not get in touch with any staff.
Stayed 1 night in Aug 2020
Response from Ammy on 3 Sept 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

2/10 Terrible

Barrett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Sure How This Place Stays in Business
Nothing on the website says anything about new operating hours. I get to the hotel at 11:19pm and the doors are locked and there’s a sign on the window saying the “new operating hours are 7am-11pm and to call the number below for service after hours. I called the number and see/hear the main office phone ringing with obviously no one there to answer. Called multiple times anyways as a desperate hope. Ended up having to sleep in my car when no attendant came to check me in. Not to mention this place looks like a meth motel. I know it’s cheap, but save your money, this place is only a good stay if you’re looking to overdose.
Stayed 1 night in Aug 2020
Response from Cheshta on 31 Aug 2020
Sorry for the inconvenience you faced, Barrett! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t stay.
Stayed 2 nights in Aug 2020
Response from Ammy on 30 Aug 2020
Hi, Juan! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Leo

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Ammy on 29 Aug 2020
Hi, we regret the inconvenience this may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Leo

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Bella on 26 Aug 2020
Hi, Joseph! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Bella!

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want a refund they never checked me in.
Stayed 1 night in Aug 2020
Response from Jaime on 25 Aug 2020
Thank You for rating us, Christopher! I have escalated your complaint further and our team will investigate the same. Regards, Jaime

2/10 Terrible

Jay, Napa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never got a chance to stay there because nobody ever cam to the front desk to check us in. We rang the bell for along time we called the after hours number and no one ever answered. We had to go to a motel 6 in town to get a room. I seriously hope they don’t try to charge me for the reservation!!!
Stayed 1 night in Aug 2020
Response from Karen on 24 Aug 2020
Hey, Jay! We are extremely apologetic for the trouble caused. I have escalated your complaint to make sure that this does not happen again and our team will talk to the hotel owner. Regards, Karen

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable
Stayed 2 nights in Aug 2020
Response from Marie on 24 Aug 2020
Hi, Christina! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Landyn

Stayed 1 night in Aug 2020
Response from Winston on 27 Aug 2020
Hi, Landyn! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Winston