Cruise Ships in Melbourne City

"Great staff, very friendly and professional "

"Amazing staff, super friendly and helpful. Checkin simple. Great room, plenty of space. Great location. Overall very impressed"

"My overall rating was excellent. But the breakfast menu was limited."

"Everything was perfect! Such a beautiful hotel & staff took great care of us for special celebration. Highly recommend "

"Great place to stay.Walking distance to most everywhere we needed to go. Will definitely be back in the future.😊"

"Our overall stay at the hotel was very enjoyable, with comfortable rooms and excellent service from the reception and concierge teams, who were consistently friendly and helpful. Unfortunately, two issues prevented the experience from being perfect. Firstly, despite pre-booking valet parking for a specific time to attend a wedding, we had to wait 20 minutes for our car to be returned. This caused us to arrive late and enter alongside the bride, which was quite embarrassing. Secondly, at breakfast several items in the bain-marie were only lukewarm or cold, which was disappointing given the otherwise high standard. With better coordination—particularly around valet service and breakfast food temperature—this would have been an outstanding stay. We hope these points can be addressed, as we would happily return if these small but impactful issues are resolved. "

"Staff very friendly, lovely lounge to sit and relax, clean, nice housekeeping staff, polite and respectful"

"The usual high standards we have come to expect from this hotel, with some caveats. In the room the air conditioning, once so easy to operate has been changed, and is now complicated and unresponsive. Breakfast provision is outstanding, however, the service is not as good as it once was. Slow to clear tables and offer hot drinks, and the staff our not welcoming as we had become accustomed to from previous visits "

"Great stay, clean and tidy rooms, lovely staff and the hotel is located in an excellent location. "