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关于黑刺旅馆的点评

3.5 out of 5
黑刺旅馆
436 Maroondah Hwy, Narbethong, VIC

点评

9.4

绝佳

10 分 - 超赞。55 条好评，共有 74 条点评" "
8 分 - 还可以。15 条好评，共有 74 条点评" "
6 分 - 一般。2 条好评，共有 74 条点评" "
4 分 - 很差。1 条好评，共有 74 条点评" "
2 分 - 糟糕。1 条好评，共有 74 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

2/10 糟糕

Jeff

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Had to be the hardest bed I have ever tried to sleep on.
2023 年 10 月入住 2 晚
Dianne 于 2023年11月17日 的回复
Hi Jeff,We are disappointed that you did not enjoy your stay with us. If you had spoken to one of our staff during the two days of your stay, we would have assisted in every way to make you more comfortable. Each person has a personal preference with mattresses and pillows and understand that there is no bed like your own. However, as is evident from our previous reviews, we prioritise the comfort of our guests and have never received such a negative comment regarding our beds. Regards,

10/10 超赞

Steve

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay within beautiful country side, large rooms, quiet snd very comfortable
2023 年 10 月入住 1 晚
Dianne. 于 2023年10月8日 的回复
Many thanks for your review and hope that we may host you again in your future travels.

8/10 还可以

Shilpa

2023 年 9 月入住 1 晚

10/10 超赞

Jake

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Dianne 于 2023年08月10日 的回复
Many thanks for you review Jake, we are pleased you enjoyed your stay and hope we see you again.

10/10 超赞

Reuben

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic food and service
2023 年 4 月入住 2 晚

10/10 超赞

Andre，Longueuil

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Personnel extrêmement gentil, excellent restaurant.
2023 年 3 月入住 1 晚
Dianne 于 2023年03月17日 的回复
Many thanks for taking the time to submit a review and are thrilled that you enjoyed your stay with us.

10/10 超赞

Kristina

2023 年 3 月入住 1 晚
Dianne 于 2023年03月4日 的回复
We are thrilled that you enjoyed your stay and appreciate your review.

10/10 超赞

Alexander

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely little hotel in the forest. Quiet and secluded. Rooms are clean with lovely bathrooms. Dinner was delicious. Staff were polite, welcoming and super friendly. Would definitely stay again
2023 年 1 月入住 1 晚
Dianne 于 2023年01月29日 的回复
Thank you for your wonderful review and thrilled that you enjoyed your stay. We look forward to welcoming you again.

4/10 很差

David

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well past its heydey. Abrasive or oddly condecending service which seemed combative even to the most benign of questions. This made us feel stupid or bad for asking - even simple questions like "do you have my credit card number?" got an all knowing smart alec resopnse. (I note many other online reviews mention simillar lines of unusual ) Food options beware!... Everything looks reheated or from a packet and is very expensive for this level of junk. My chicken parma was very OLD, sweaty and inedible for fear of poisoning, chef agreed to throw out a whole batch as it was clearly not fresh) Tables in restaurant were so dirty that plates and cutlery strongly stuck to the table surface. (we took video) Tables were just so dirtly that where diners placed their elbows or forearms on the table there was a sticky build up of human skin, arm hair and general body detritus that was stuck to each table, like greasy belly button gunk! I suspected they watered down their tap beer too. Room was clean but worn out. The kitchen extraction systems in room 5 make the whole room buzz all night. Fire escape/rear entrance staricase safety lighting did not work and needs a phone torch to navigate. This hotel seems like a late 1970s build and is just not up to today's more modern expectations. Our TV didnt work but we didn't complain becasue we felt like we'd be made to feel it was our fault that it was not working or such. Just really poor value and living on past glory. Avoid
Dianne 于 2023年01月20日 的回复
Dear Mr Harrop, How does one respond to such a vicious tirade of false and blatant accusations. Our staff are genuine and caring people who do all they can to ensure our guests enjoy their stay and are bewildered by your comments. As stated in your confirmation, credit cards are to be presented at checkin, this is industry practice to protect the security of the credit card holder. Our food is all fresh, our chicken is not frozen as advised by our Chef to you personally who strongly disagrees that he agreed to throw out any foods. We suggest you contact our beer supplier directly to question the quality of our kegged beer. Thank you for advising us that the outer staircase lighting had switched off, we will have the timer checked as to determine what could have been the cause. The humming in your room would have been the air conditioning running as it was an extremely hot night, our kitchen extraction fans do not run after 8pm at the latest. As for our tables they are cleaned and sanitized several times a day and with the hot sun through the atrium windows may have become sticky but I refute your suggestion of human residue. You booked a room that is a lesser price as it is an inside room without a terrace. There were other rooms available at the time you booked but you chose the lesser priced room. Our rooms have been renovated in the last couple of years and it is intentional that they have a homely, comfortable and country feel not a sterile run of the mill impersonal feel of some city hotels. We have checked the TV but are unable to find any issues at this time. It seems quite clear that we will not be welcoming you back but wish you well in your future travels.

8/10 还可以

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 12 月入住 1 晚

10/10 超赞

Rachel

满意：清洁度、员工和服务、服务设施、住宿条件和设施

10/10 超赞

Jacob

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location was great. Easy access to lots of trails and beautiful scenery.
2022 年 9 月入住 1 晚
Dianne 于 2022年10月1日 的回复
We agree that we are located in a very special area and pleased that you enjoyed your time with us. We hope you come and explore even further soon.

10/10 超赞

Andrew

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
comfortable rooms with modern bathroom. nice dining area and good meals. good breakfast.
2022 年 9 月入住 1 晚
Dianne 于 2022年09月26日 的回复
Thank you for your time to review our property and pleased that you enjoyed your stay. We hope we can welcome you again.

10/10 超赞

Sonya

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolute beauty. Old charm with new amenities. The owners and staff are very welcoming and accomodating. It’s almost like being in your own home. Warm and friendly environment and can’t wait to see stay again
2022 年 8 月入住 2 晚
Dianne 于 2022年09月12日 的回复
We are thrilled that you enjoyed your stay with us and look forward to welcoming you again.

10/10 超赞

Toni

满意：清洁度、员工和服务、服务设施、住宿条件和设施
very friendly staffs, breakfast included, nice restaurant for dinning.
2022 年 8 月入住 1 晚
Dianne 于 2022年09月1日 的回复
Pleased that you enjoyed your stay and our restaurant

10/10 超赞

Miranda

2022 年 7 月入住 1 晚

10/10 超赞

Aleksandar

2022 年 7 月入住 2 晚
Dianne 于 2022年07月18日 的回复
Thank you and very pleased that you enjoyed your stay.

10/10 超赞

Ameya

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and cosy place with warm hospitality
It’s a nice and cosy place near Lake Mountain, highly recommend for a short stay
2022 年 7 月入住 1 晚
Dianne 于 2022年07月6日 的回复
Many thanks for your review, we are pleased that you enjoyed your stay with us.

10/10 超赞

Pablo

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were friendly, the food and accommodation was fantastic.
2022 年 6 月入住 1 晚
Dianne 于 2022年06月27日 的回复
Thankyou for your kind review and are thrilled that you enjoyed your short time with us.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cosy and warm atmosphere, great food, lovely hosts, we will be back !
2022 年 6 月入住 2 晚
Dianne 于 2022年07月18日 的回复
Thank you, we look forward to welcoming you again in the future.

10/10 超赞

Brian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fastidiously maintained family business. Attention to detail sets it apart from others. The staff were welcoming and attentive. Dining was superb and far exceeded expectations. Finding Black Spur Inn was a serendipitous experience
2022 年 6 月入住 1 晚
Dianne 于 2022年07月18日 的回复
Wow, what a wonderful review, we are thrilled that you enjoyed your stay with us. Thank you.

8/10 还可以

Cesar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay in a iconic place in the Black Spur
2022 年 5 月入住 1 晚
Dianne 于 2022年05月18日 的回复
We are pleased that you enjoyed your short time with us.

10/10 超赞

Dianne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing accommodation set in the valley of the black spur. Very spacious rooms with everything we needed added bonus having a beautiful restaurant for dinner and breakfast just downstairs.
2022 年 4 月入住 1 晚
Dianne 于 2022年05月18日 的回复
We are thrilled to know that you enjoyed your stay.

10/10 超赞

Louise

2022 年 4 月入住 1 晚
Dianne 于 2022年05月1日 的回复
Thank you Louise for your review, we are very pleased that you enjoyed your stay.

10/10 超赞

Nicholas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant room, good ining room and meals
2022 年 3 月入住 1 晚
Dianne 于 2022年03月17日 的回复
Thank you for your kind review, we are pleased that you enjoyed your stay with us.

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant Black Spur Hotel
Friendly and approachable staff. Restaurant with amazing food and atmosphere. BBQ area looks fantastic 11am check out seemed to just add to the relaxing atmosphere. Will be definitely making this a regular. Close to Lake Mountain and attractions. MTB and Buxton Salmon/Trout Farm.
2022 年 1 月入住 1 晚
Dianne 于 2022年01月24日 的回复
We are thrilled that you enjoyed our unique country inn and definitely will pass on your comments to our team. We hope to welcome you back in the near future.

8/10 还可以

Gayashan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2021 年 12 月入住 1 晚
Dianne 于 2021年12月28日 的回复
Many thanks for your review, we are pleased that you enjoyed your stay.

8/10 还可以

Craig

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 12 月入住 1 晚

8/10 还可以

Josephine

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommended
2021 年 12 月入住 1 晚
Dianne 于 2021年12月13日 的回复
Thank you Josephine for your review and pleased that you enjoyed your brief stay with us. We look forward to welcoming you again.

8/10 还可以

真实旅客

与家人及幼儿出行, 与家人出行
The place is not close to other shops or close to town. The room we have stayed was ok, but looks outdated. The staff on our check in are not that friendly. The food was good though but a little bit pricey. The only staff that made our day was the lovely gentleman (forgot to get his name) who serves us breakdast. He is so friendly.
2021 年 7 月入住 1 晚
Dianne 于 2021年08月11日 的回复
Agree, our staff are very friendly and great people.

10/10 超赞

JOHN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
From the moment we drove into the entrance we were blown away about how nice it looked. The room was brilliant. The service was brilliant and friendly and were more than helpful. Food was excellent. Thoroughly recommend it for a little escape
2021 年 7 月入住 1 晚
Dianne 于 2021年07月5日 的回复
We are thrilled that you enjoyed your stay at the Black Spur Inn and definitely will pass your kind review to our staff.

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful, cosy, warm and tranquil.
We had a wonderful stay! While this was our first visit here it will not be the last. Beautiful rooms, location and surrounds, wonderful lovely staff with a top waitress Bernie! All staff and management made our stay comfortable, warm and welcoming. Breakfast and Dinner were perfect. Not far to visit Bruno's Sculptural Gardens which is a must also as well as Steavensons Falls.
2021 年 5 月入住 2 晚
Dianne 于 2021年05月19日 的回复
Hi Julie, We are so pleased that you enjoyed your stay and our wonderful staff. We certainly appreciate you comments. We look forward to welcoming you again.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend the accommodation, food and presentation.
2021 年 4 月入住 1 晚
Dianne 于 2021年05月29日 的回复
Many thanks for your rating, we are very pleased you enjoyed your recent stay with us.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stop over
2021 年 4 月入住 1 晚
Dianne 于 2021年04月24日 的回复
So pleased to know you enjoyed your stay. Please stop over again. Regards,

10/10 超赞

Brooke

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A beautiful warm home stay.
I had such a beautiful 'home' feeling stay. Right from the greeting to the very end, nothing was too hard. There was extra effort to just make you feel at 'home'. I liked the little touches like french press brew coffee, a port decanter for the evening, biscuits, etc, etc. The room was of a very good size, warm, inviting, and just so comfortable. I had dinner and breaky there both were home style great meals. I thank all the staff for such a lovely stay and I shall definately be back. Thank You
2021 年 4 月入住 1 晚
Dianne 于 2021年04月18日 的回复
Thank you Brooke for your great review. We are very pleased that you enjoyed your stay and the little extras that we offer our guests. We will certainly look forward to welcoming back to our hotel. Regards,

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great food for vegetarians, attentive staff. A great getaway for a night.
2021 年 4 月入住 1 晚
Dianne 于 2021年04月10日 的回复
We are glad that you enjoyed your stay and our food and will pass on your comments to our great staff. Thank you.

8/10 还可以

Kim Sung

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great place to stay
This is a very good accommodation with character and history. The rooms seem to be recently renovated and are in great condition. Our room had a double bed and a single bed and it was spacious and comfortable. The bathroom was nice and clean with plenty of lighting. The included breakfast was tasty. You could have dinner at their restaurant too. The staff is friendly. Not too far from either Healesville or Marysville. Overall, a great place to stay.
2021 年 3 月入住 1 晚
Dianne 于 2021年04月10日 的回复
Thank you for your review and are thrilled that you enjoyed your stay with us. We hope to welcome you again in the future.

10/10 超赞

Matylda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent on all fronts
Very comfortable room, spacious and quiet in a beautiful relaxing forest location. Loved the fluffy bathrobes to relax in. Although on the main road, we hardly noticed any traffic noise, which pretty much died quite early. The on-site Restaurant was excellent and highly recommended. Great breakfast and nice leisurely check out time at 11am. Service all round was delightful.
Balcony off room
Forest walk
Stream which is short stroll from hotel
Excellent Parma in restaurant. One of the best!!
2021 年 1 月入住 1 晚

8/10 还可以

John

与家人出行
满意：客房舒适度，员工和服务
Regional Family Escape
A lovely family business run quite traditionally (no seasonal rates / payment bot required till end of stay etc). Rooms are a little tired but adequately comfortable. Breakfast 10/10
2021 年 1 月入住 2 晚
Dianne 于 2021年01月13日 的回复
Many thanks for your feedback, we are pleased that you enjoyed your stay and your breakfasts at the Black Spur Inn.

8/10 还可以

Amy

满意：员工和服务，清洁度
2020 年 12 月入住 1 晚

10/10 超赞

Dale，Berwick Victoria

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
We lime our stay at black spur inn very good and friendly service along with good food and nice room very friendly people behind reception and bar
2020 年 11 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Girls weekend away
The rooms were very comfortable. Very handy to have a mini fridge and kettle to make coffee & tea. Had a table with chairs and a couch so it was very nice to be able to sit and relax with our coffee. Bathroom was very nice, brand new. Shower was very weak, no pressure. Double bed was super hard. Single bed was super soft and noisy. I ended up sleeping with the mattress on the floor. Breakfast was included. I’ve tried different options and every single one was really good. We had dinner there on night. Food was really good but they took 1 hour and 15 minutes to bring it.
2020 年 11 月入住 2 晚
Dianne. 于 2020年11月24日 的回复
We are pleased that you enjoyed the comfort of our room amenities and our breakfast. I agree that pillows and mattresses are always a very personal choice and there is nothing so comfy as your own bed. Thank you for your feedback.

10/10 超赞

TimandNina，Ringwood

满意：清洁度、员工和服务、服务设施、住宿条件和设施
King Room was spacious and well appointed. A quiet stay in a lovely setting. Will be going back.
2020 年 7 月入住 1 晚
Dianne 于 2020年07月8日 的回复
We are very pleased that you enjoyed our country inn and look forward to welcoming you back.

10/10 超赞

Roslyn，Gippsland

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff, very friendly and assistive Beautiful location and scenery Very relaxing and comfortable
2020 年 6 月入住 1 晚
Dianne 于 2020年07月3日 的回复
Thank you for your review and agree we are located in a magnificent area. We hope to see you again in the future. Regards,

10/10 超赞

真实旅客

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Incredible surrounds, patient friendly and very attentive staff. A wonderful stay we are definitely returning for a longer stay.
2020 年 6 月入住 2 晚
Dianne 于 2020年07月3日 的回复
Thank you for your kind words and look forward to welcoming you back. Regards,

10/10 超赞

Chik，Melbourne Victoria Australia

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very warm and cozy. The owners make you feel like you are part of their family
2020 年 6 月入住 1 晚
Dianne 于 2020年07月3日 的回复
We are very pleased that you enjoyed your stay and thank you for your feedback. Kind regards,

10/10 超赞

Warwick，West Footscray

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very clean and facilities comfortable. The setting is glorious, the evening and morning sun was in the treetops which brought out all the colours of the Australian bush, it was brilliant. The guy who welcomed us on Sat evening was great, very efficient, and the evening meal very pleasant. On Sunday morning we were served breakfast by the owner Di who did an equally great job, a lovely lady, we stopped and chatted for a little while then went on our way. I wish the business well in these difficult times, do yourself a favour and take a trip up there for a short stay and some time out.
2020 年 3 月入住 1 晚
Dianne 于 2020年04月6日 的回复
Thankyou Warwick for your kind words and are very pleased that you enjoyed your time at the Black Spur Inn. We hope you are keeping well during this challenging time. Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Not bad choice but nothing exciting
It was very quiet when we stayed in early January. We had dinner at the restaurant and the meal was nice. Breakfast was included in the price but it wasn’t buffet style. The sourdough bread was pretty ordinary. I ordered eggs but we can only choose 2 sides. It would have been great if it was buffet style. The room was okay, half of the window was covered by the roof and there wasn’t much view. The bathroom was pretty old but kept it well and clean. Overall it wasn’t too bad considering the price.
2020 年 1 月入住 1 晚
Dianne 于 2020年01月30日 的回复
Thank you for your review.

10/10 超赞

Gregory

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Retreat at an Affordable Price
A great place to get away from the hussle and bussle and stay in luxury at an affordable price. Rooms are large with high ceilings and a balcony and have every convenience. A wholesum cooked Aussie breakfast is included in the rate. Definitely will stay again.
2020 年 1 月入住 1 晚
Di. 于 2020年01月24日 的回复
Hi Gregory, Thank you for reviewing us and are very pleased that you enjoyed our rooms and food. We look forward to welcoming you again.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚
Dianne. 于 2020年01月30日 的回复
Many thanks for your review. We hope we can welcome you again.