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关于墨尔本阿尔伯特公园美居酒店的点评

4 out of 5
墨尔本阿尔伯特公园美居酒店
65 Queens Road, Melbourne, VIC

点评

7.6

还可以

10 分 - 超赞。324 条好评，共有 1000 条点评" "
8 分 - 还可以。334 条好评，共有 1000 条点评" "
6 分 - 一般。190 条好评，共有 1000 条点评" "
4 分 - 很差。102 条好评，共有 1000 条点评" "
2 分 - 糟糕。50 条好评，共有 1000 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.4/10

环保

点评

2/10 糟糕

Yuanwei

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
第二天房间无人整理
第二天房间无人整理
DB 于 2018年04月10日 的回复
Good morning, Thank you for your review, I am however confused with your comment that no rooms available for the following day. Was this due to you not reserving a room & that we were full? Any details surrounding this would be appreciated. Thank you, David Blaxley Rooms Division Manager

6/10 一般

yongqu

2017 年 9 月入住 2 晚
kam 于 2017年09月14日 的回复
Dear yongqu, Thank you for your rating. We appreciate your feedback. Kind regards, Mr Llewellyn Wyeth General Manager

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
fair
Hotel is clean and good. call the front desk to ask for toothbush, but no one ans.
2017 年 6 月入住 2 晚
kam 于 2017年06月16日 的回复
Thank you for your feedback. We appreciate your comments. Kind regards, Mr Llewellyn Wyeth General Manager

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
大廳接待服務櫃檯態度感覺不是很良好，但是bar那邊很不錯

6/10 一般

Victor

商务旅客
不满意：服务设施，员工和服务
I could at times hear people talking in the next room, maybe it was the TV? The hallway hadn't been vacuumed and wasn't for the three nights I was there. There was cobwebs on the ceiling light. The restaurant menu was ordinary and I thought for that expensive. The bar food was again, no great shakes. They charge for WiFI. A thing of the past. There was nothing in the fridge to drink or snacks. The bed was good. I will never again go to a Mecure Hotel.
2024 年 4 月入住 3 晚

10/10 超赞

Watson

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The service on front desk
2024 年 4 月入住 2 晚

8/10 还可以

Ruoning

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The staff at the front desk was not helpful or professional. They would overcharge you without any explanation. I came to them at the checkout to ask the total price I paid for, however they were not willing to help and instead just gave you a hard-to-read account detail. I had to do the math myself to prove that I was charged incorrectly. The guy then was reluctant to change to the correct amount I booked for. I still haven’t got the deposit for my refund so far and either for the security bond after a week’s time. Mercure shared the same reception with Pullman. Suspect they treat guests differently for the cheaper booking.
2024 年 3 月入住 4 晚

6/10 一般

Adel rastegar

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Old building, dirty
2024 年 3 月入住 3 晚

2/10 糟糕

Raimondo

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Not 4 star hotel more like 3-2 and whole place smells like Mould, this is not Australian standard. Staff were helpful.
2024 年 3 月入住 3 晚

6/10 一般

Jason

与配偶出行
满意：住宿条件和设施，员工和服务
Watch your stuff in the lobby, my wife walked away from her purse and it was stolen with a lot of money in it.
2024 年 2 月入住 19 晚

8/10 还可以

Peter，Clifton Hill

与配偶出行, 商务旅客
满意：服务设施
Was all right but nothing special. The service in the restaurant may improve on the future.
2024 年 2 月入住 1 晚

10/10 超赞

Mariana

满意：清洁度、员工和服务、住宿条件和设施
Great staff and comfortable stay, good value for money
2024 年 2 月入住 2 晚

10/10 超赞

Helene

满意：清洁度
Great hotel
2023 年 12 月入住 4 晚

8/10 还可以

Steven

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Nihan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing place to stay
2024 年 1 月入住 1 晚

8/10 还可以

Jayde

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Overall was an ok stay. Twin rooms are very outdated. Bathroom has stained grout and old crappy in bath showers. We went down to the indoor pool and there was one table with a bench seat. We had to sit on the wet ground with our newborn and two other kids with our belongings. Wouldn't go back.
2024 年 1 月入住 1 晚

10/10 超赞

stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very helpful staff on reception at check in. Good food & service. Good location for travelling around city
2024 年 1 月入住 5 晚

10/10 超赞

Jonathan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wunderbare Unterkunft! Herrlich gelegen am Albert Park, nur 5 min zu Fuß zur Tram. Zimmer ist schon etwas in die Jahre gekommen, aber es ist groß, sauber und hatte alles, was man brauchte (gutes Wlan, Fön, gute A/C, nicht hellhörig, top Dusche). Dazu wunderbares Personal und ein wahnsinnig tolles Frühstücksbuffet. Dazu kam: direkt in der Lobby ist eine Europcar-Station, was natürlich super ist
2024 年 1 月入住 7 晚

6/10 一般

Flora

团体旅客
满意：员工和服务
不满意：清洁度
2023 年 12 月入住 1 晚

8/10 还可以

Rhys

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Kevin

与配偶出行
不满意：员工和服务
Our stay was ok. The Car Parking arrangements are confusing and not explained well.
2024 年 1 月入住 2 晚

8/10 还可以

Dustin，London

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 7 晚

8/10 还可以

Alan

2023 年 12 月入住 2 晚

10/10 超赞

Kerry-Anne

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 13 晚

8/10 还可以

LISA

2023 年 12 月入住 5 晚

6/10 一般

Jenelle

与家人出行
满意：员工和服务，清洁度
2023 年 12 月入住 1 晚

2/10 糟糕

Kirsten

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
This property was really old and tired. I can deal with an older hotel however it was really really dirty.
2023 年 12 月入住 4 晚

6/10 一般

Lloyd

与家人出行
不满意：住宿条件和设施，清洁度
On check in our beds were made but that’s all. The head boards of the bed was dirty, hand prints and god only knows what else splatted across it! The corridors leading to our room was a mess, it smelt awful and littered with room service that was not collected for 24 hours. The hotel didn’t present its self well at all, we call reception to get blanks a number of times the phone was never answered so we ended up finding a staff member in the entrance area for help. Really poor experience overall and felt like the hotel was ran by 1 person. Won’t recommend or book again. I can’t only imagine the mess of the poorly ran hotel when the F1 is in town.
2023 年 12 月入住 4 晚

8/10 还可以

Billy

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Snabb incheckning, bra rum men dock lite dyr parkering och resturang/bar
2023 年 12 月入住 3 晚

8/10 还可以

Julian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Front of house and bar staff very friendly, professional and helpful. Bathroom exhaust fan needs cleaning & cobwebs at the top of the bathroom window. Also the damaged join in the carpet near the bedroom doorway was quite dangerous.
2023 年 12 月入住 2 晚

10/10 超赞

Jody

满意：清洁度、员工和服务、住宿条件和设施
Close to trams for easy access to city. Convenient onsite restaurants. Friendly helpful staff. Plenty of on-site subsides parking.
2023 年 12 月入住 2 晚

6/10 一般

Breanna

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The room was adequate for what we required, however short term parking while checking in was painful - there was few parks and they were all taken, the check in line moved quite slowly and we waited about 10-15 minutes to check in, and the parking rate was a little ridiculous - its either $25 per 24hrs or when you leave (whichever comes first) so if you wish to take your car out to dinner or an event you are automatically paying $50 for the 24 hr period, a bit steep in my opinion
2023 年 12 月入住 1 晚

8/10 还可以

Tina

2023 年 12 月入住 3 晚

10/10 超赞

Mandy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, big space, comfortable
2023 年 12 月入住 1 晚

8/10 还可以

Jan

与配偶出行
满意：服务设施，员工和服务
Bathroom needed a makeover and carpet in room worn out. General cleaning of hallways to rooms could be better.
2023 年 11 月入住 2 晚

8/10 还可以

Grover

满意：员工和服务，清洁度
2023 年 11 月入住 3 晚

8/10 还可以

amanda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Complimentary water would be appreciated as this occurs in other hotels
2023 年 11 月入住 1 晚

8/10 还可以

Michelle

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property had a great pool, spa, sauna and gym. Close to trams and Albert Park. Parking was unclear, I was told $25 per day but they failed to tell me that it was every exit cost $25. Check in was slow. Concierge was helpfull.
2023 年 11 月入住 3 晚

8/10 还可以

真实旅客

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
8/10
Check in took about half an hour, room service food/ drinks came lukewarm besides that decent place , friendly staff
2023 年 11 月入住 4 晚

4/10 很差

Beth

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Property wasn’t cleaned properly. No face washers provided, no soap, toilet didn’t flush properly and loud music at the property for an event on. Sunday night. Reception/check in area was so lovely that it was misleading to the remainder of the property. Best part was proximitu to Albert Park.
2023 年 11 月入住 1 晚

8/10 还可以

Charles

2023 年 10 月入住 5 晚

10/10 超赞

Murali

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

4/10 很差

Nathan

团体旅客, 商务旅客
满意：清洁度
不满意：员工和服务
The bar had run out of pale ale (2 brands) on a Saturday night and at a function we couldn't get a pot glass for my wife to drink out of as she doesn't like to drink out of stubbies. Come on, you are a hotel aren't you. Not good enough for a Saturday night! Check in took forever.
2023 年 10 月入住 1 晚

10/10 超赞

Abby

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great convenient stay with hospitable and lovely service
2023 年 10 月入住 2 晚

2/10 糟糕

Martin

2023 年 10 月入住 1 晚

10/10 超赞

John

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is located to where I had my event on, (Round the Bay 300). staff were friendly and polite
2023 年 10 月入住 3 晚

10/10 超赞

Amrita

2023 年 10 月入住 1 晚

4/10 很差

Jessica

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施
Under the bed was soaked wet and smelt like beer. Only one sugar was provided for coffee and no milk. Food was over priced & the bread on the trio of dips was barley toasted.
2023 年 10 月入住 1 晚

10/10 超赞

Melinda

满意：住宿条件和设施，员工和服务
2023 年 10 月入住 5 晚

6/10 一般

Christina M

与家人出行
满意：员工和服务
Apart from having to remake the bed (due to short sheeting) at some ungodly hour of the evening; no body wash in shower, the stay was ok! Complimentary breakfast was average. Good location. Close to tram line. Close to good places to eat & drink! Not far from city CBD! Staff polite! ☺️
2023 年 9 月入住 3 晚