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关于曼非斯市区英迪格酒店 - IHG 旗下饭店的点评

3.5 out of 5

点评

8.0

很好

10 分 - 超赞。634 条好评,共有 1323 条点评" "
8 分 - 还可以。326 条好评,共有 1323 条点评" "
6 分 - 一般。155 条好评,共有 1323 条点评" "
4 分 - 很差。107 条好评,共有 1323 条点评" "
2 分 - 糟糕。101 条好评,共有 1323 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Summer

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really good spot for what I needed. Very clean and nice.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月9日 的回复
Summer, it's wonderful to hear that Hotel Indigo Memphis Downtown met your needs beautifully. We appreciate your recognition of our commitment to cleanliness and quality. We hope to see you again on your next visit to Memphis. Safe travels!

8/10 还可以

Tracy,Cary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are nicely updated and clean. We were a bit unsure when we booked it because the ratings were lower and the price was substantially lower than the other downtown properties. But we were very pleased with the quality of the rooms, and the beds were very comfortable.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月9日 的回复
Tracy, thank you for choosing the Hotel Indigo Memphis Downtown and for sharing your positive experience. We're delighted to hear how much you appreciated the modern touches in our rooms and found the beds to be comfortable. We make every effort to offer competitive rates without compromising the quality of accommodation. We're thrilled you took a chance on us and look forward to welcoming you back in the future.

10/10 超赞

Dan

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Unique boutique hotel downtown with parking.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月9日 的回复
Dan, we're thrilled that you found Hotel Indigo Memphis Downtown to be such a distinctive destination. We're glad you appreciated our location and the convenience of our parking facilities. We look forward to welcoming you back whenever your travels bring you to Memphis!

8/10 还可以

Shawn

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
I enjoyed the mod decor of the hotel. It was giving refurbished motel. The surrounding area of the hotel was sketchy. I do not recommend parking your car on the street at night.
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月8日 的回复
Shawn, thank you for sharing your experience at Hotel Indigo Memphis Downtown. We appreciate your feedback on our modern decor, which is indeed a blend of past and present design elements. It’s unfortunate you were not completely at ease with the neighborhood. We assure all guests that safety is our top priority, including secure parking options. Looking forward to welcoming you back for another stay.

8/10 还可以

Christopher

与配偶出行
满意:员工和服务,清洁度
It was a good value close to everything but slightly on the fringe. Older hotel but very hip.
2024 年 3 月入住 3 晚
Customer Service 于 2024年05月7日 的回复
Christopher, thank you for sharing your thoughts. We're pleased to hear you enjoyed the convenient location of Hotel Indigo Memphis Downtown, an IHG Hotel, and appreciated its contemporary charm. Your feedback affirms our commitment to blending our historic character with modern flair. We look forward to hosting you again on your next visit.

10/10 超赞

Thomas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
-
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月6日 的回复
Thank you, Thomas, for choosing to stay with us at Hotel Indigo Memphis Downtown. We appreciate your feedback and are delighted to hear you had a positive experience. We value your support and hope to welcome you back in the near future.

10/10 超赞

Kelly J.

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The style of this hotel is cool and hip. Love that it’s pet friendly and walkable to the parks for morning walks. Great friendly staff!
2024 年 5 月入住 1 晚

2/10 糟糕

Michael

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were given a room key to someone's else's room when we got there and walked in on two guests, asleep in their beds in the dark. Front desk staff were disorganized and confused when we brought it to their attention. My wife and I did not get proper rest, as we did not have peace of mind and did not have faith in the staff to issue the correct room keys to their guests. We were told we could receive a parking voucher as "compensation" and were treated as if we were being overdramatic about the issue. This was the most insane and unprofessional experience we have ever had.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月3日 的回复
Michael, it's disheartening to hear about the unexpected situation you encountered upon arrival. We regret the lack of smooth communication and coordination from our team members at that time. The peace of mind of our guests is crucial to us, and we understand feelings of discomfort that might have arisen due to the encountered issue. We appreciate your feedback and rest assured we will strive to improve our procedures to prevent such a situation in the future.

6/10 一般

Marco

满意:员工和服务,清洁度
The air conditioning was too loud.
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月2日 的回复
Dear Loyal Guest,We appreciate your loyalty and staying with us.At this time, I am sorry for the noise coming from our air conditioning unit.Please note, we have ear plugs available behind the front desk.I apologize for the inconvenience, and we hope you see us again soon at Hotel Indigo Memphis Downtown.

10/10 超赞

emily

满意:清洁度、员工和服务、住宿条件和设施
We loved the Pool area!!! beautiful hotel
2024 年 4 月入住 1 晚

10/10 超赞

Katelyn

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Room was clean and comfortable. Lobby was well maintained and modern. We only stayed for one night, but it was a comfortable stay.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月2日 的回复
Katelyn, it's delightful to hear that your stay at Hotel Indigo Memphis Downtown was comfortable and met your expectations. We're pleased to know that you appreciated our well-maintained lobby and modern ambiance. Your positive comments truly encourage our team members to keep up the good work. We hope to welcome you back for a longer stay next time.

10/10 超赞

Monique

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful location in the city
2024 年 1 月入住 1 晚
Customer Service 于 2024年04月30日 的回复
Monique, it's excellent to hear that you appreciated the prime location of Hotel Indigo Memphis Downtown, an IHG Hotel. We always strive to offer a convenient base from which to explore. We look forward to possibly welcoming you back in the future.

10/10 超赞

Meghan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very very clean hotel. Rooms are spotless. Beds are comfortable. Sheets are fabulous. The bathroom was brand new and the shower was awesome! Super cute pool area. Parking was easy. Very nice staff.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月30日 的回复
Meghan, thank you for your kind words. At Hotel Indigo Memphis Downtown, an IHG Hotel, cleanliness is a top priority and it is wonderful to hear that our comfortable beds and fabulous sheets contributed to a delightful stay. We always aim to maintain high standards, from our just-renovated bathrooms to the chic pool area. We are also glad to know that our convenient parking and friendly team members added value to your experience. We hope to welcome you back in the near future for another superb stay.

8/10 还可以

Brian

与配偶出行, 团体旅客
满意:服务设施
Great place
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月26日 的回复
Brian, it's fantastic to hear you enjoyed your time at Hotel Indigo Memphis Downtown, an IHG Hotel. We appreciate you taking the time to share your experience, and we look forward to welcoming you back in the future.

10/10 超赞

Krystal

满意:清洁度、员工和服务、住宿条件和设施
The management there was very efficient. The decor is very cool.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Krystal, it's wonderful to hear that you've appreciated the effective management and distinctive décor at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled it added to your positive experience. We look forward to welcoming you back in the future!

10/10 超赞

James

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月25日 的回复
James, thank you for taking a moment to rate your recent stay at Hotel Indigo Memphis Downtown, an IHG Hotel. We're delighted to see you had an excellent experience and look forward to welcoming you again in the near future.

10/10 超赞

Gaby,Silver Spring

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月11日 的回复
Gaby, thank you for taking the time to leave your stellar rating for Hotel Indigo Memphis Downtown. We're deeply gratified you had such a positive experience and look forward to hosting you again on your future travels.

10/10 超赞

Lynn

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Carla Edwin’s went above and beyond to help us after we checked in. We needed to print an important document and, even though she was headed out the door to go home, she helped us as we were having difficulty. She was so professional and friendly. Because of Carla, we would highly recommend staying at Hotel Insigo. The room was ver nice and the location was perfect for walking to our favorite food/music venue The Rum Boogie Cafe. Thank you Carla for your patience and help.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月20日 的回复
Lynn, your kind words about the outstanding service provided by Carla at Hotel Indigo Memphis Downtown are greatly appreciated. We're delighted that she was able to assist you in a pivotal moment, displaying her professionalism and friendliness. It's wonderful to know that our ideal location and enjoyable rooms further enhanced your stay. Thank you for recommending us and we can't wait to welcome you back for another fantastic experience.

6/10 一般

Thomas

商务旅客
满意:清洁度
No information in room about hotel amenities or how to operate TV. Restaurant closed.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月19日 的回复
Dear Thomas,We appreciate your loyalty and staying with us.At this time, I apologize for our front desk not let you know of our hotel amenities. I will use your comment as a teachable moment with the front desk agents the importance of explaining our hotel amenities to all of our guests at check in.Also, I am sorry, the remote control did not work for you. I will follow up with our maintenance team to ensure the remote control is working properly at this time.Our restaurant biscuits and jams will open in May, and I want to invite you to come again and stay with us.

4/10 很差

laurie

与家人出行
Very disappointed. Website made property look better then it was. Room was dumpy with a barn door for bathroom that didn’t fit so couldn’t close enough. Thermostat was locked at 73 and was very hot in room. They over charged us at checkout by $75. If i hadn’t shown my email from Expedia with amount they would have over charged me. Restaurant was closed for renovation but website did not tell us this We will NOT stay there again. Also when i showed clerk my email, she blames me for not showing it to her before check out.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月19日 的回复
Dear Laurie,We appreciate your loyalty and staying with us.I am sorry if had a disappoint on your stay. Please not, our rooms are newly renovated from the ground up in 2020. We have won national accolades for the renovation.The barn bathroom doors are in style, and it gives more space in the bathroom. Please let me know your guest room, and I will follow up with our maintenance team to make sure nothing is wrong with the bathroom door and thermostat. Please note, our restaurant Biscuits and Jams is opening in a couple of weeks. The 75 charge is an incidental charge, and it will be removed from your account within five to seven business days after checkout.We apologize for the negative experience, but we hope you give us another chance at Hotel Indigo Memphis Downtown.

10/10 超赞

Amailys

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is very pretty and very quiet, I would come back again
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月18日 的回复
Amailys, it's great to hear you appreciated the tranquil ambiance and aesthetic appeal at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled you're considering a return visit, it would undoubtedly be our pleasure to host you again. Thank you for taking the time to share your experience.

8/10 还可以

william,Jackson

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was fine for a short stay. Hotel felt secure and rooms were comfy. Diner on property was being renovated so no food close by. Baseball park close but no home game. Limited dining and night life outside of Beale St. area around hotel deserted after dark
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月17日 的回复
William, thank you for your positive remarks about the comfort and security at Hotel Indigo Memphis Downtown. We do understand the temporary inconvenience regarding dining as a result of the diner renovation and we're making every effort to enhance our on-property dining options. We're situated close to Beale St, which has a rich variety of dining and nightlife opportunities. We do hope you'll join us again for a more comprehensive Memphis experience.

10/10 超赞

Labridgette

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月17日 的回复
Labridgette, it's great to see you had a wonderful time at Hotel Indigo Memphis Downtown, an IHG Hotel. We work hard to provide the best experience to our guests and we're thrilled that it reflected on your visit. We look forward to hosting you again!

8/10 还可以

Kristin

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stay was great for an over night. It was clean and staff were friendly.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月14日 的回复
Kristin, thank you for sharing your positive experience at Hotel Indigo Memphis Downtown. We're pleased to know you appreciated the cleanliness of our property and the friendliness of our team members during your overnight stay. We're looking forward to welcoming you back for another enjoyable stay.

2/10 糟糕

Tiffany

与配偶出行
不满意:住宿条件和设施,员工和服务
Thin walls can hear next room clearly. Could also hear ppl walking in the halls and ppl above us.
2024 年 4 月入住 1 晚
Carla Eddins 于 2024年04月11日 的回复
Oh no, we do apologize for the inconvenience as we know sometimes our neighbors can be a tad loud. Come back and stay with us. We enjoyed your company.

2/10 糟糕

Denada

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
We appreciate the feedback, Denada.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 超赞

Karen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, quick walk to Beale Street. Very clean, nice size rooms.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月7日 的回复
Karen, it's wonderful to read about your enjoyable stay at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled that you found our location convenient for visiting Beale Street and took pleasure in our cleanliness and spacious rooms. We eagerly look forward to seeing you again in the future.

8/10 还可以

Deborah

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Parking was a little rough for a disabled person. No good place for our dog to potty. Pet fees are ridiculous! It should be a deposit and refunded if no damage was done by the dog.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月3日 的回复
Deborah, we appreciate you taking the time to share your thoughts on your recent stay. We're sorry to hear about the difficulties encountered with parking and suitable areas for your pet. We understand how important these factors are, especially for guests with disabilities and with pets. As for the pet fee, we'll pass on your feedback to relevant authorities for consideration as we always aim to improve. We hope for the opportunity to serve you better in the future.

2/10 糟糕

linda

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The area is totally - totally unsafe. The pool was closed. The fitness room was unusable. The restaurant for your free breakfast included was closed for “renovations” and because I booked through Expedia, they would not do anything about it. Such a horrible experience. Expedia should have known this . I feel very cheated for trusting the Expedia service for my travel arrangements
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月2日 的回复
Linda, your feedback is valuable and we deeply regret hearing about your concerns. Safety is paramount in our line of service and we ensure all necessary measures are taken to provide a secure environment. We apologize if some of our amenities were temporarily inaccessible during your stay. We strive for transparency in all our activities and certainly regret any lapse in communication. Our team will continue efforts to improve our guest experience. We hope to have an opportunity to regain your trust on a future visit.

10/10 超赞

Vanessa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
When I arrived at the property, the staff were very welcoming. The room was really clean. The hotel was in close proximity to all of the great spots.
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月2日 的回复
Vanessa, it's delightful to know you found Hotel Indigo Memphis Downtown to be welcoming and conveniently located near popular attractions. It's also pleasing to hear your room met your standards for cleanliness. We take pride in providing such experiences and your kind words confirm our commitment. We look forward to inviting you back in the future.

10/10 超赞

Kristin,Murfreesboro

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to downtown, clean and the decorations are fun and retro. Parking convenient, staff friendly and helpful. Safe surroundings. Walking distance to a lot of good eats and coffee.
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月1日 的回复
Kristin, it's fantastic to know you enjoyed your time at Hotel Indigo Memphis Downtown, an IHG Hotel. We believe our prime location, bright and quirky decor, ample parking, and the welcoming nature of our team members truly enhance our guests' experiences. Thank you for noticing! We're proud to be in close proximity to a variety of dining and coffee spots. We appreciate your positive review and look forward to your next visit.

4/10 很差

Patcharin,Conway

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
The bedroom lacks air circulation and ventilation, the bathroom has no exhaust fan. There's no soundproofing; I can hear conversations and laughter from neighboring rooms until nearly midnight. Additionally, there's constant noise from water pipes throughout the night. In the morning, the cleaning staff are very loud while talking to each other. It's not recommended for anyone seeking a quiet stay due to the lack of soundproofing.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月31日 的回复
Patcharin, thank you for sharing your experiences with us. It's disappointing to hear about the various disturbances you experienced during your stay, such as issues with air circulation, noise levels, and room hygiene maintenance. We strive to create an environment that is both comfortable and peaceful, and it seems we didn't meet your expectations this time around. Feedback like yours is crucial in helping us evaluate and improve our service quality. While we can't alter the initial experience you had, we're hopeful that future stays won't have the same issues.

4/10 很差

keanna

不满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月31日 的回复
We appreciate the feedback, Keanna.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 还可以

Brittany

满意:清洁度、员工和服务、服务设施、住宿条件和设施
c146455a-4bf0-442c-b12b-3b9ba248c4f8
Customer Service 于 2024年03月30日 的回复
Brittany, thank you for taking the time to share your experience. At Hotel Indigo Memphis Downtown, we are always pleased to hear from our valued guests. We appreciate your feedback and look forward to seeing you again on your next visit.

10/10 超赞

Jenna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月27日 的回复
Jenna, thank you for your high rating of Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled to know that you enjoyed your stay with us. Our team is always dedicated to ensuring our guests have a memorable experience. We look forward to welcoming you back on your next visit to Memphis.

8/10 还可以

Maurice

与家人出行, 与配偶出行
满意:住宿条件和设施,清洁度
不满意:服务设施
Had a few issues at both check-in and check out. Might suggest paying on Expedite versus at the property. Overall good hotel with a good room. Heads up the bar, restaurant, and pool where all closed for renovations but didn’t see any remolding going on. Less than a ten minutes walk to Beale Street and a short drive to Midtown.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月22日 的回复
Maurice, it's great to hear you found Hotel Indigo Memphis Downtown, an IHG Hotel to be a convenient stay and appreciated our room's comfort. We apologize for any inconveniences during your check-in and check-out process. We're also sorry that some of our amenities were under refurbishment during your stay. Rest assured, these improvements will offer a refreshed experience on your next visit. Looking forward to welcoming you back!

4/10 很差

Rodney

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Restaurant and pool were both closed. Didn’t say that they were closed when we booked the room. We would not have stayed there had we known that the restaurant and the pool in the hotel weren’t open
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月20日 的回复
Rodney, we understand your expectations were mismatched regarding the availability of certain amenities during your stay. The restaurant and pool access are usually part of what makes guests appreciate their time with us. We regret any inconvenience caused and will work on making such notifications clearer in the future. We would like another opportunity to provide you with the excellent stay we're known for.

4/10 很差

Allison

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
Hair in our bed and in the shower. Very unsafe area, abandoned buildings all around. Heard other guests yelling all night, one even screamed, “I’ll kill you” while fighting with someone in the hallway and nothing was done.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月18日 的回复
Allison, we're truly disheartened to hear about the issues concerning cleanliness and disturbances during your stay. It is important to us that our guests feel comfortable, secure, and well-rested. We're committed to providing a clean environment and our team members are available around the clock to address noise concerns. We regret the impression you received of the surrounding area. This feedback will be taken into consideration as we strive to improve the overall guest experience. We hope to have another chance to provide you with a better stay in the future.

10/10 超赞

Resheenda,Jackson

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are very comfortable and clean
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月18日 的回复
Resheenda, it's wonderful to hear that you found the rooms at Hotel Indigo Memphis Downtown to be both comfortable and pristine. We strive to provide a delightful stay, so your positive feedback is greatly appreciated. We are looking forward to welcoming you back in the future. Safe travels!

10/10 超赞

Geoffrey,Flower Mound

满意:住宿条件和设施,员工和服务
Surrounding area.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月18日 的回复
Geoffrey, it's delightful to know you appreciated the location of Hotel Indigo Memphis Downtown, an IHG Hotel. Our unique setting truly is amongst our greatest assets. We look forward to welcoming you back soon for another memorable stay.

10/10 超赞

Brandon

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed the location of this property. Walking distance from the ducks at The Peabody and great food and drink locations!
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月16日 的回复
Brandon, it's heartening to hear that you enjoyed your stay at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled that our prime location, close to vibrant dining and entertainment spots, contributed to your positive experience. We hope to welcome you back in the future for more memorable experiences.

10/10 超赞

Matthew

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The operations manager was friendly and checked me in quickly and the maintenance man, Isiah, was friendly and gave advice on many places to visit.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月16日 的回复
Matthew, thank you for your encouraging comments. We're thrilled to know that your check-in experience at Hotel Indigo Memphis Downtown was smooth and speedy. Your commendation for our operations manager and our colleague Isiah greatly enhances our spirit. We're delighted to hear that Isiah's recommendations added value to your stay. We aim to provide memorable experiences for our guests, and it warms our hearts to know we've succeeded with you. We can't wait to serve you again in the future.

10/10 超赞

Natalie

满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月14日 的回复
Natalie, thank you for leaving Hotel Indigo Memphis Downtown, an IHG Hotel, such an excellent rating! It always brings us joy to know our guests enjoyed their stay. We're looking forward to welcoming you back on your future travels.

2/10 糟糕

Suimen

2024 年 3 月入住 1 晚
Customer Service 于 2024年03月10日 的回复
We appreciate your feedback, Suimen.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 超赞

Erin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best place downtown, by far!
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月4日 的回复
Erin, we're thrilled to hear that you found Hotel Indigo Memphis Downtown to be the best spot in the downtown area! It's wonderful to know that we were able to provide you with such a memorable experience. We can't wait to welcome you back in the future.

10/10 超赞

Erin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are always extremely nice and accommodating. The only place I will stay downtown. The best by far!
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月4日 的回复
Erin, thank you for choosing Hotel Indigo Memphis Downtown for your stays. We're thrilled to hear our team members consistently provide you with exceptional service, making us your preferred place to stay downtown. It's comments like yours that justify our efforts! We're excited to welcome you back again soon.

8/10 还可以

Donna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Customer Service 于 2024年03月2日 的回复
Thanks for the 4/5 rating, Donna!We're thrilled you enjoyed your time at Hotel Indigo Memphis Downtown, an IHG Hotel so much! We look forward to sharing an even better experience with you soon.

4/10 很差

Danny R.

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Hotel was good but location terrible. Overpriced, no restaurant and nothing close that you would feel safe walking
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月29日 的回复
Danny R., it's disappointing to hear that the location did not meet your expectations. Though our hotel is set in a vibrant part of town, we understand that everyone's comfort level differs when exploring new areas. We aim to provide value in all our services so it's unfortunate that you found our pricing to be costly. We're taking your feedback into consideration as we consistently work on improving our guest's experiences. Our commitment is to ensure all our guests feel safe and satisfied with their stay.

8/10 还可以

Candis

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
The Front Desk Team was AWESOME! The young lady at the desk (I don’t recall her name) was amazing!
2024 年 2 月入住 4 晚
Customer Service 于 2024年02月28日 的回复
Candis, thank you for your wonderful feedback! We're thrilled to learn about your positive experience with the front desk team at Hotel Indigo Memphis Downtown. Your compliments about our amazing colleague will certainly be passed along. We're looking forward to your next visit.

8/10 还可以

Chaneika

2024 年 2 月入住 2 晚
Customer Service 于 2024年03月21日 的回复
Chaneika, thank you for your positive rating of Hotel Indigo Memphis Downtown! We're glad you had a satisfying experience and we hope we to continue providing excellent service on your future stays. Safe travels!