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关于霍恩湖南海文区温德姆拉昆塔套房酒店的点评

2.5 out of 5
霍恩湖南海文区温德姆拉昆塔套房酒店
721 Southwest Drive, Horn Lake, MS

点评

8.0

很好

10 分 - 超赞。302 条好评，共有 724 条点评" "
8 分 - 还可以。215 条好评，共有 724 条点评" "
6 分 - 一般。101 条好评，共有 724 条点评" "
4 分 - 很差。50 条好评，共有 724 条点评" "
2 分 - 糟糕。56 条好评，共有 724 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

8.2/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

dany

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent déjeuner complet le matin
2024 年 5 月入住 2 晚

8/10 还可以

Luis

与家人出行
满意：清洁度、员工和服务、服务设施
Hotel was clean & quiet, but the room could use a little tlc.
2024 年 4 月入住 1 晚

2/10 糟糕

JEAWOO

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Kellie

团体旅客
不满意：员工和服务
This is an old hotel that has been partially spackled to pretend to be new. It’s sufficient.
2024 年 4 月入住 1 晚

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚

10/10 超赞

Walter

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was wonderful. It was extremely clean and I enjoyed my stay
2024 年 4 月入住 5 晚

4/10 很差

Hunter

与家人出行
不满意：住宿条件和设施
Room was spacious, but dirty and room did not get cleaned
2024 年 4 月入住 2 晚

8/10 还可以

Vanesha

满意：清洁度、员工和服务、住宿条件和设施
Convenient location. Lots of food options.
2024 年 4 月入住 2 晚

6/10 一般

dennis

带宠物出行, 商务旅客
满意：住宿条件和设施，员工和服务
The pancake machine was an issue for several days. Wasn't a big deal until today. A couple of little girls were waiting patiently for the woman to fix the machine. This went on for over 15 minutes, but yet right at 9 am a man came over and started removing all if the breakfast items. I felt bad for the kids.
2024 年 4 月入住 2 晚

2/10 糟糕

Michal

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
There was an unpleasant smell in the room. There was metal sticking out of the bed and we cut our legs on it. Air conditioning very noisy all night long. The breakfast was terrible, the tables and floor in the dining room were dirty.
2024 年 4 月入住 1 晚

4/10 很差

Denise，Puyallup

与家人及幼儿出行
不满意：员工和服务、服务设施、住宿条件和设施
Older property needs updating. The beds were good at least. Only 3 washcloths for 5 of us, after asking twice for 2 more. No conditioner available either and the bathroom layout was super small. The chlorine odor from the pool was strong and pervasive.
2024 年 4 月入住 1 晚

10/10 超赞

Paul Jones

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay
2024 年 4 月入住 2 晚

2/10 糟糕

Ronald

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Dog barking at night, very noisy from other hall doors closing, kids and adults yelling in hallway. Couldn't block all lights from outside window.
2024 年 4 月入住 1 晚

8/10 还可以

Sameatress

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚

4/10 很差

Sabrina，De Pere

与家人出行
满意：清洁度
不满意：员工和服务
Check in went well but everything else was poor quality. Couldn’t get towels (asked three times and just kept giving us hand towels), breakfast was inedible (old, crusty, and not a lot of options), the door to hallway from room had huge gaps, pool was cold and dirty(stuff floating, rusty chairs, etc).
2024 年 4 月入住 2 晚

8/10 还可以

Cassie

2024 年 3 月入住 1 晚

4/10 很差

Samantha

与家人及幼儿出行, 与家人出行
不满意：住宿条件和设施，员工和服务
It was close to several stores and highway. The hotel itself was quiet and calm. However when calling the night before about getting in early due to traveling all night with a child, they said that they were booked but would put in a note that if a room was available we could check in early. We get there and no note was ever placed and the manager was a bit rude. She said come back around 2. We had to go around and find things to pass time half asleep. We come back and manager was stil rather rude and said they dont do early check ins but gave us the keys. Our room had a broken sink, the closet had a miss knob, the door look was broken and halfway out the wall. Pain was pealing and hair was still in the shower. As affordable as this was we wont be staying here again

6/10 一般

Tiffany

与家人及幼儿出行
My son and I were in town for a concert. We felt safe, which was my main concern. There were lots of stray hairs found in the bathroom, refrigerator, stuck to doors, etc. The shower rod was held in place by cardboard and the indoor pool was freezing. For $100 a night though it was better than I expected.
2024 年 3 月入住 3 晚

6/10 一般

LORI，SPRINGFIELD

与配偶出行
满意：员工和服务，清洁度
Bare minimum of soap and shampoo. No luggage carts available upon check out because staff was using them for supplies.
2024 年 3 月入住 1 晚

8/10 还可以

Gwen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I didn’t like at this property was the breakfast didn’t have many options.
2024 年 3 月入住 1 晚

4/10 很差

Laura

与家人及幼儿出行
不满意：住宿条件和设施
Our shower head was not all the way attached so water would not come out properly and the kids could only use the tub. Broken closet handle. No trash can in bathroom. Breakfast is very limited and not great at all.
2024 年 3 月入住 1 晚

6/10 一般

Richard

2024 年 3 月入住 2 晚

2/10 糟糕

Marc

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
I was extremely disappointed in this facility. The room had a terrible musty smell. This was definitely not what was advertised.
2024 年 3 月入住 2 晚

4/10 很差

Melanie

与家人出行, 带宠物出行
Lobby was clean and updated, grounds were decently maintained. Room was dated and worn. Dresser drawers would not close, had to prop up dresser to keep from walking into drawers. Bathroom had ‘bad’ odor. Wiped down floors- very dirty! Doors, light switches with leftover stains, stuff stuck on etc. open drinks left in fridge. Only stayed one night. Wiped down with Lysol wipes and dealt with it but won’t stay here again.
2024 年 3 月入住 1 晚

6/10 一般

Tara

2024 年 3 月入住 1 晚

2/10 糟糕

PHYLLICIA

与家人及幼儿出行
满意：服务设施
不满意：员工和服务
Poor customer service, limited towels in hotel bathroom, called front desk to ask for towels they stated they were completely out. No trash bags in room trash cans . Elevator was down all weekend. Breakfast horrible, front desk rude. Over charged my debit card.This was not a pleasant stay at all.
2024 年 3 月入住 2 晚

10/10 超赞

Racquel

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk staff excellent customer service hotel was clean and nice friendly and pool clean definitely will be back had my daughter 9th birthday party yesterday day it was a success
2024 年 3 月入住 1 晚

4/10 很差

Brent

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Room is not clean. Had to get wipes and they were dirty after cleaning. Tub has mildew, room smells, overall dirty. You can tell cleanliness is not a priority. No crib available for my child. Had to ask for towels even know they know the amount of guest.
2024 年 3 月入住 1 晚

2/10 糟糕

jarvis

满意：住宿条件和设施，员工和服务
Kids Keep me Up Running on the top floor
2024 年 3 月入住 2 晚

10/10 超赞

Mary

2024 年 3 月入住 1 晚

10/10 超赞

Rhonda

2024 年 2 月入住 1 晚

10/10 超赞

April

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing. The front desk clerk was amazing. She made sure everything was good. She went above and beyond to make sure all the guest was okay.
2024 年 2 月入住 1 晚

10/10 超赞

Tamara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Tamara

与家人出行
满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 3 晚

8/10 还可以

Tanya

2024 年 2 月入住 1 晚

10/10 超赞

JEFFREY

2024 年 1 月入住 1 晚

10/10 超赞

James

与配偶出行
满意：住宿条件和设施，服务设施
Great place
2024 年 1 月入住 1 晚

10/10 超赞

Daniela

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

JOHN，Circle Pines

满意：清洁度、员工和服务、住宿条件和设施
No problems. Good for the price.
2023 年 12 月入住 1 晚

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great!
Stopped here on our way to Oklahoma with our pup. We had a great room Super clean and nice! Would definitely stay here again
2023 年 12 月入住 1 晚

10/10 超赞

Kerry

10/10 超赞

Judith

满意：清洁度
2023 年 12 月入住 1 晚

8/10 还可以

Virginia

带宠物出行
I couldn't get tv to work, phone didn't work, cracks all over bathroom floors and shower. Front desk clerk came and got tv running, but couldn't fix the phone.
2023 年 12 月入住 1 晚

2/10 糟糕

Noel

不满意：客房舒适度，员工和服务
Staff needs a lesson in hospitality
I called the hotel around 10 pm to let them know I would be checking in late. When I arrived at around 4 am. I waited 15 minutes to enter the building bc the front desk attendant was no where to be found. No one was answering our phone calls or the buzzer on the front door. Immediately upon laying down I receive a phone call from the front desk that I need to come back to the front desk to put down a card for incidentals. The front desk attendant struggled to add the payment so I came down for no reason. I also asked about a 12 pm check out since we arrived so late and was told that wasn’t possible and I’d have to call down to the front in the morning. At exactly 11 o clock we received a phone call from the front desk asking us to leave the room. By 11:13 we had to knocks on the door. Never have I felt so rushed to leave a property. Not the southern hospitality I was looking for.
2023 年 11 月入住 1 晚

10/10 超赞

Kayrena

2023 年 11 月入住 1 晚

6/10 一般

Melody

与配偶出行
不满意：员工和服务
Our hotel remote was not clean. The room didn’t seem that clean. Had to take a cold shower the first day. Reservation was jacked up upon arrival.
2023 年 10 月入住 2 晚

10/10 超赞

Shae

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love coming to this hotel the staff are so sweet and kind very attentive. The la quinta is my favorite spot.
2023 年 10 月入住 2 晚

10/10 超赞

Mcarthur

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 10 月入住 2 晚

10/10 超赞

Kaeshae

满意：清洁度、员工和服务、住宿条件和设施
Quiet and cleanliness
2023 年 10 月入住 1 晚

10/10 超赞

Travis

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love everything bout it.
2023 年 10 月入住 1 晚