4/10 Poor
Josh C.
17 Sept 2025
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Great location & helpful management — but major issuesThe good: Fantastic central location in Arenal, close to shops, restaurants, bars and the beach. Elevated position with stunning bay views. Pool was clean and family-friendly. Property management team were excellent — communication was easy and they genuinely tried to help throughout.The bad: The apartment is very dated (35 years) with rotting cupboards and old fittings. Amenities were not as described — the “kitchen” had no cooker (just an exposed cavity with wires), only a hob and very old appliances. No Wi-Fi. Shower blocked after a few minutes, toilet barely flushed. Only one plug socket per bedroom in awkward spots. A noisy construction site is directly next door, starting early each day. Birds had nested where the extractor fan was, leaving debris on the hob. Most concerning, we saw rodents in the apartment on the final night and found droppings in the kitchen area — a serious health & safety issue, especially with children.Summary: Wonderful location and supportive management, but the property itself is in poor condition. The owner urgently needs to address hygiene, plumbing, electrics, and pests before this is suitable for rental.The property company did give me a partial refund for my issues.
Josh C.
Stayed 9 nights in Aug 2025