Urbana Mercy Hospital Hotels

"The photos make this hotel seem much nkcer than what it truly is. The beds are like sleeping on cardboard. No comfort to them, at all. The rooms need to be re-painted. The bathrooms arent kept up with and did a full cleaning. Theres hairs and dust all over. I wpuld not stay here, again. Front desk when checking in was great!"

"Very hi Justin good afternoon. How are you? I’m good. I’m sorry I’m eating my lunch real quick before 1 o’clock appointment I have but I wonder if I missed your call no, that’s fine. I’d rather talk through it cause I copied you on the most latest email that ever that was going around did you see if by chance I have not I can take a look well in a nutshell what’s going on one of my Key accounts overpaid they double paid a bill of $769,000 and they were basically told in the first attempt to see if we could reimburse it that they needed 60 days and you reimburse it. What do you mean by that reverse reverse and they were told so the customer was told that it would take us at least 60 days to do that if we could otherwise it would just send us a credit. Customer wasn’t satisfied with that response and then I guess apparently someone in the call center said you know what you have the option file PCO complaint not a good way to end that call just FYI so the customer came to me cause I’m their account rep and said what can you do to help us so I kind of started going down the path of asking you know David Turner, and my director well he’s our director now over here in Ohio. He recommended I go to use somebody else recommended I go another route so I kind of run in parallel people here everything I’m getting back from everyone else that you’ll see in that email saying we can’t do it well I just pulled up the account and my first my first thought given the balance is that they’re lik"

"Clean room, friendly staff"

"Room was clean and smelled great, lots of space to spread out and plenty of parking! "

"The room looked like it hadn't been cleaned at all before our stay, just "tidied up". There was dirt and debri on the bedroom floor, piles of dirt pushed into the corners of the floor in the bathroom, boogers and other debri smeared on the walls, stains on the towels and the bed sheets. There were also not enough towels provided for the number of guests staying in the room. Took our child to the pool, the sign at the door states you must ask front desk for towels, my husband stood at the front desk for almost 10mins while an older man sat behind the desk on the phone, cursing at whoever he was speaking with. The other desk attendant was sitting in a chair by the elevators and watched for a while, then finally approached to assist after almost 10min. The towel that was provided was also covered in stains. "

"Not applicable "

"Beautiful hotel! Very friendly staff and a beautiful room. And in the perfect location to walk everywhere in Yellow Springs. The only downside was that the HVAC system in the room is noisy and the rooms could be more soundproof. We have been here before this visit and we will visit again. And their restaurant has delicious food!"

"The staff was amazing!"

"Clean room and friendly staff!"