2/10 Terrible
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12 Apr 2024
Liked: Cleanliness
Ghastly, Intrusive, Not as Advertised
Less than Classy Act
I ordinarily do not post reviews (or when I do they are glowing and really reflect a positive experience), but I just had to post this for those that are coming here without really knowing what they are getting into...
Firstly, this is a beautiful oasis. Genuinely well appointed with beautiful decor and items that demonstrate a flair for art, culinary gosso, and a garden that is supple to the soul!
However the people who run this luxury tucked away eddie biddie tiny space run it as though it were a property in the US, and this is México. I feel it is important to be upfront in the advertising, and thus I felt called to post a review about their inflexibility on their check in and check out process, as well as the cleaning and upkeep staff that are mandatory services which must come into the property during your stay. As my partner and I are busy professionals with online services which run round the clock, this presented us with a straight up challenge. I asked management if those services could be forgone so we could not have our meetings interrupted and was met with an abrupt NO, and an offer for a refund. In fairness, I do own and manage properties and know what pool service is required for upkeep, and I can say with confidence it was not an urgent need. We had booked and scheduled our meetings already so we decided to stay, however it was intrusive (pool people came in without even knocking) If you are okay with people showing up for pool service without knocking (they have their keys), being under survelliance (cameras for filming on in entryways), and having to have a mandatory in person check in-check out with a tour, then this property may be a place to consider....
HOWEVER...
What may be an even greater deal breaker is that surrounding this chinadoll like space is one lofty-high Vaulted apartment just alongside it (which has a direct view peering into the kitchen, back deck, and yes, even the pool (thinking of passionate moments or a romantic getaway poolside with your beloved? Think again.. as there are plain view vantage points from above looking down and we were stared upon by construction crew and the rental party who rented the space) where parties happen at all hours (my partner and I barely slept and actually called the local Police to come knock on their door due to loud music and drug usage just outside our window between 1am-4am).
There is no hot water in bathrooms or parking. Unfriendly staff!
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Stayed 7 nights in Apr 2023