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Hotel Palacio Maya

4.0 star property
Art Deco hotel with fitness centre and rooftop terrace

Choose dates to view prices

Photo gallery for Hotel Palacio Maya

Exterior
Exterior
Daily buffet breakfast for a fee
1 bedroom, premium bedding, down duvets, minibar
Exterior
Hotel Palacio Maya captures Merida's energy with its rooftop terrace and city views. Guests can enjoy local and international dishes at BALAM restaurant or relax by the pools. The property offers high-speed WiFi, a garden bar, and 24/7 multilingual staff to assist with any needs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included

Room options

Check availability for these dates

Tonight

Sep 5 - Sep 6
Check availability for tonight Sep 5 - Sep 6

Tomorrow

Sep 6 - Sep 7
Check availability for tomorrow Sep 6 - Sep 7
Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Presidential Suite

1 bedroom, premium bedding, down duvets, minibar

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
2 bathrooms
  • 893 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, Bathtub

1 bedroom, premium bedding, down duvets, minibar

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
LED TV
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down duvets, minibar

Suite Master

  • 893 sq ft
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down duvets, minibar

Suite Presidential

  • 753 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 247 sq ft
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • 409 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • 581 sq ft
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 236 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down duvets, minibar

Suite Deluxe

  • 538 sq ft
  • Sleeps 4

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Apartamentos 31

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  • Pool
  • Parking included
  • Free WiFi
The price is HK$541
HK$655 total
includes taxes & fees
14 Sept - 15 Sept
Apartamentos 31
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About the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Yucatan International Convention Center - 8 min walk - 0.7 km
  • U.S. Consulate General Mérida - 11 min walk - 1.0 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 2 min drive - 1.9 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 16 min drive

Restaurants

  • ‪Dulcería y Sorbetería Colón - ‬6 min walk
  • ‪Crabster - ‬6 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Korean Grill & Ice Cream - ‬7 min walk
  • ‪Marago Coffee - ‬6 min walk

About this property

Hotel Palacio Maya

Upscale hotel near Paseo de Montejo
Located close to Yucatan International Convention Center and U.S. Consulate General Mérida, Hotel Palacio Maya provides a poolside bar, a free daily manager's reception and a rooftop terrace. The on-site local and international cuisine buffet restaurant, BALAM, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with a garden and a bar.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, along with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), smoke-free property and coffee/tea in reception
  • A banquet hall, a porter/bellboy and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 63 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 32-inch LED TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 180.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Does Hotel Palacio Maya have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Hotel Palacio Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palacio Maya?

Self-parking is free at this property.

What time is check-in at Hotel Palacio Maya?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Palacio Maya?

Checkout is at noon.

Where is Hotel Palacio Maya located?

Located in Mérida Centro, this hotel is within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. U.S. Consulate General Mérida and Parque Santa Lucía are also within 1 mi (2 km).

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Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1000 reviews
Rating 8 - Good. 282 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose A. T.

Liked: Cleanliness, staff & service, property conditions & facilities
Centric and beautiful and excellent restaurant
Stayed 1 night in Aug 2025

10/10 Excellent

Donna

Liked: Staff & service, amenities, property conditions & facilities
The property is beautiful they have peacocks on the ground a nice pool and play ground for your little one the patio view is beautiful especially at night the staff was great
Stayed 13 nights in Aug 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025

10/10 Excellent

Aída Noemí

Liked: Amenities
Excelente
Stayed 1 night in Jul 2025

6/10 Okay

GABRIELA BECERRIL

Disliked: Staff & service, property conditions & facilities
We did not like the service. They do not have enough people to attend the restaurant or bar at the pool. The location is amazing. The gardens are beautiful.
Stayed 8 nights in Aug 2025

8/10 Good

Richard

Nice area
Stayed 3 nights in Jun 2025

6/10 Okay

Arturo

Disliked: Property conditions & facilities
We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

RHONDA ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
Stayed 5 nights in Jun 2025

2/10 Terrible

Joshue

Disliked: Staff & service, property conditions & facilities
Everything sucked and they scam you out of your money with the buffet situation.
Stayed 1 night in Aug 2025

10/10 Excellent

Mildred elsirhe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ii
Stayed 1 night in Aug 2025

6/10 Okay

Leonel

Liked: Cleanliness
Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
Stayed 2 nights in Jun 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
...
Stayed 2 nights in Aug 2025

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Aug 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Stayed 1 night in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
Stayed 1 night in Jan 2025

10/10 Excellent

Ferman

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Apr 2025

10/10 Excellent

Nelson Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Stayed 4 nights in Feb 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.
Stayed 5 nights in Feb 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here all the time when I visit Merida. It’s always clean and the staff is always very friendly and helpful!
Stayed 12 nights in Feb 2025

10/10 Excellent

Ayuha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in May 2025

6/10 Okay

ELIZABETH

Disliked: Staff & service, amenities, property conditions & facilities
I like that it was walking distance from Paseo Montejo, but the installations need repairs, the seating area by the pool the cushions had horrible stains, some of the staff were nice others not so much, specially the bellboy at the entrance, we end up parking and getting out car from the parking just to avoid him, we find hair on the pillows when we got there, that lead us to believe that at least the pillow cases were not changed. The food was just ok, we definitely needed to go out to restaurants for good food.
Stayed 5 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Stayed 2 nights in Jan 2025

8/10 Good

JAVIER EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Jul 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hidden gem
Stayed 2 nights in Mar 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in centro

Loved this little gem in the middle of centro. Beautiful garden are with hammocks and sun beds and a pool, good bar service, nice breakfast buffet and great greeting service from the valet and front desk. Rooms are huge, I had one with the jacuzzi tub that I used twice. Good a/c, lots of water and nice and quiet. Will definitely stay again!
Stayed 1 night in Apr 2025