Merricks hotels in Melbourne

"The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately"

"Warm welcome and a quick check in. Everything was explained helpfully. The chalet was big enough and clean and comfortable. The basic catering amenities were good. Nice bathroom. Parking outside the chalet with the beach 200m away. Nice and quiet. Highly recommend."

"Eden is a great place to stay. Roomy enough. Everything you need."

"Clean room, friendly staff, great pool and hot tub!"

"It took a while to find someone to check us in. Also had trouble reserving a table for dinner as the online site wouldn't accept my mobile number. When you find a staff member and ask to make a reservation, they say yes, got it, but nothing happens. Apart from that 10/10 for everything. Great beer and food. Very lively and busy place but quiet upstairs in our room which was spacious, clean and comfortable. Highly rated."

"Amazing location to the beach, great check in and friendly staff. "

"Was lovely and quiet, staff were great, close to everything, will visit again."

"Good 👍"

"Amazing all round."