4/10 很差
Mauricio
2026 年 2 月 23 日
满意：清洁度、服务设施、住宿条件和设施
We arrived exactly at the scheduled check-in time (3:00 PM), but we were not allowed to check in because we were told the rooms were not ready. We waited for more than an hour, and when I asked again, I was told to keep waiting as the rooms were still not ready.
I explained that I had an event and that it didn’t feel fair since my reservation and the app clearly stated check-in was at 3:00 PM and that time was not being respected. The young receptionist who assisted us responded in a rude manner and mentioned that the rooms were “subject to availability,” which made it seem like my reservation was not even guaranteed.
Later, another staff member helped us and finally provided the room, but overall the service experience was poor.
Mauricio
2026 年 2 月入住 1 晚