卡萨露西亚娜孔德萨点评

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卡萨露西亚娜孔德萨

416 Campeche Hipódromo Condesa, Mexico City, CDMX

9.6

绝佳

9.8/10

清洁度

9.4/10

员工和服务

9.6/10

服务设施

9.8/10

住宿条件和设施

9.2/10

环保

10/10 超赞

David Zamudio

2024年05月20日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Excelente alojamiento! El personal muy amable!

2024 年 5 月入住 2 晚

Luciana Condesa 于 2024年05月20日的回复

Muchas gracias por sus comentarios, fue un placer recibirlo y nos encantaría recibirlo nuevamente.

10/10 超赞

MAYRA

与配偶出行

2024年04月21日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We had a medical emergency and they called an ambulance they were very caring and responsive. In the chaos (not the hotel staff, they were not in the room) police or ambulance stole our wallet. I will stay here again.

2024 年 4 月入住 4 晚

Luciana Condesa 于 2024年04月22日的回复

Thank you very much for your comments, we greatly appreciated them, and we hope now everything is better with your health; and hopefully you can recover your wallet, perhaps you should call the same ambulance to file a report. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Alexis，Brooklyn

与配偶出行

2024年04月19日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Beautiful hotel in a beautiful area. Staff were all incredibly helpful. Breakfast was great!

2024 年 4 月入住 4 晚

Luciana Condesa 于 2024年04月20日的回复

Thank you very much for your comments, we greatly appreciated your comments. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Ashley

与配偶出行

2024年04月9日

满意：清洁度、员工和服务、住宿条件和设施

Great boutique hotel. The rooms are big and clean. Breakfast is really nice. Staff are friendly.

2024 年 4 月入住 3 晚

Luciana Condesa 于 2024年04月11日的回复

Thank you very much for your comments, we greatly appreciated your feedback. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

William

2024年04月4日

满意：清洁度、员工和服务、住宿条件和设施

2024 年 4 月入住 1 晚

Luciana Condesa 于 2024年04月8日的回复

Muchas gracias por tu calificación! Fue un placer recibirte y nos encantará verte nuevamente por aquí.

6/10 一般

Alvaro，Leon

2024年03月25日

满意：清洁度

Cerradura de la puerta descompuesta

2024 年 3 月入住 3 晚

Luciana Condesa 于 2024年03月26日的回复

Muchas gracias por hospedarte con nosotros, lamentamos que la cerradura de tu puerta haya fallado, sin embargo la arreglamos a la brevedad. Fue un placer recibirte!

10/10 超赞

Julie

2024年02月28日

2024 年 2 月入住 3 晚

Luciana Condesa 于 2024年03月25日的回复

Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Jane

与家人出行

2024年02月22日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Wonderful quiet neighborhood with great dinning! Go to Bonforno for dinner.

2024 年 2 月入住 5 晚

Luciana Condesa 于 2024年03月9日的回复

Thank you very much for your comments, we greatly appreciated your feedback. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

8/10 还可以

MICHAEL

2024年02月19日

满意：员工和服务、住宿条件和设施、客房舒适度

My stay

Overall very nice but 2 detractors.....noisy street.....dirty floors.

2024 年 2 月入住 3 晚

Luciana Condesa 于 2024年03月9日的回复

Thank you very much for your comments, we greatly appreciated your feedback, as it helps us continually improve our services. We look forward to the opportunity to welcome you back in the future.

8/10 还可以

Andrea

与家人出行

2024年02月15日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2024 年 2 月入住 4 晚

Luciana Condesa 于 2024年02月16日的回复

Muchas gracias por tu calificación, fue un placer recibirte y nos encantaría verte en otra ocasión.

10/10 超赞

Edgar Daniel

2024年02月6日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Katelyn

团体旅客

2024年01月25日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Beautiful building in a nice neighborhood. Room and common areas were clean and nicely decorated. Staff was very welcoming and helpful. Breakfast was included and delicious. I even paid extra for a massage which was well worth it. My only complaint was the lack of air conditioning

2024 年 1 月入住 2 晚

Luciana Condesa 于 2024年01月25日的回复

Thank you very much for your comments, we greatly appreciated your feedback, as it helps us continually improve our services. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Sanja

2024年01月14日

2024 年 1 月入住 6 晚

Luciana Condesa 于 2024年01月15日的回复

Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Audrey

与配偶出行

2023年12月31日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2023 年 12 月入住 4 晚

Luciana Condesa 于 2024年01月15日的回复

Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Nancy

2023年12月29日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Perfect boutique hotel

This is literally one of our very favorite hotels we’ve ever stayed at. The property is beautiful and pristinely clean. The staff is uniformly wonderful - Friendly, helpful and available whenever you need them. The room is well decorated - simple but elegant with a comfy bed and wonderful lighting. And the rooftop deck is fantastic day or night. Will definitely stay again the next time we’re in CDMX.

2023 年 12 月入住 3 晚

Luciana Condesa 于 2023年12月31日的回复

Thank you very much for your comments, we greatly appreciated your comments. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Nancy

与家人出行, 团体旅客

2023年12月16日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2023 年 12 月入住 3 晚

Luciana Condesa 于 2023年12月31日的回复

Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Ana

2023年12月14日

2023 年 12 月入住 1 晚

Luciana Condesa 于 2024年01月15日的回复

Thank you very much for your grade. It was a pleasure to host you. We look forward to the opportunity to welcome you back in the future.

10/10 超赞

Alvaro，Leon

与家人出行

2023年12月14日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Feliz

2023 年 12 月入住 2 晚

Luciana Condesa 于 2023年12月31日的回复

Muchas gracias por tu comentario! Nosotros también estamos felices de que hayas disfrutado tu estancia con nosotros. Fue un placer recibirte y nos encantará verte en una próxima ocasión.

10/10 超赞

Marko，Miami

与配偶出行

2023年11月20日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

What a gem! Everything is tastefully planned and aesthetically pleasing. Great urban vacation escape for couples.

2023 年 11 月入住 3 晚

Luciana Condesa 于 2023年11月21日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

6/10 一般

farnoosh

与家人出行

2023年11月10日

满意：清洁度、服务设施、住宿条件和设施

2023 年 9 月入住 4 晚

Luciana Condesa 于 2023年11月14日的回复

Thank you very much for your grade, they are very important for us to continue improving.

10/10 超赞

maria，bogota

与家人出行

2023年10月23日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Bonito y limpieza

2023 年 10 月入住 3 晚

Luciana Condesa 于 2023年10月24日的回复

Muchas gracias por sus comentarios, fue un placer recibirlos y nos encantará verlos en un tra ocasión.

2/10 糟糕

Mark

与配偶出行

2023年09月25日

不满意：清洁度、员工和服务、住宿条件和设施

From the inception of our checkin, we weren’t greeted by a hostess, but by one of the restaurant employees. For nearly $300.00 per night, you would expect a welcome drink or at the very least water in your room and a mini fridge. Not only did they not supply us with any water, but the room faced the street, did not have A/C which didn’t fare well for a warm weekend stay. Open windows equates to as noisy evening, so your options are either to be disturbed by passerby’s or to warm up like a furnace. This was our first stay away from our children and you would hope that it would be a comfortable one. We could hear the above and below guests as they showered or flushed the toilet. A drain line that seemed to run through our bathroom made the loudest noise while it rained, which vibrated and gurgled (which was the entirety of our first evening). We tried to cancel our reservation upon entry at 5 pm and could not get a hold of the manager on duty. We left the following morning after being told by Mariana that the owner would get back to us. It’s been 9 days and despite multiple efforts of contacting him/her (text, email, phone-calls), we have yet to hear back and our account has yet to be refunded for the 2 evenings that we did not stay. We decided to stay at this hotel based upon favorable reviews, but after this horrifying experience, we decided to deep dive and found that reviews were all posted 9 months ago. In addition to the terrible service, noise, lack of AC that kept me an

2023 年 9 月入住 3 晚

Luciana Condesa 于 2023年09月26日的回复

Dear Mark,(And friends who are doing the same negative and fake reviews).We have to recognize that you are a man of your word, you said you would write negative reviews about the hotel if you didn’t receive your refund and here they are!As we discussed, the reservation you made didn’t allow cancellations or refunds. When you made the reservation, you accepted this condition.We are very sorry that due to this situation your opinion about Luciana Condesa is negative, however, the cleanliness, quality, service and prestige of the hotel are endorsed by all the guests who have visited us and do us the favor of sharing their real experience at Luciana Condesa.Thank you for visiting us.

10/10 超赞

Ana

2023年09月18日

2023 年 9 月入住 2 晚

Luciana Condesa 于 2023年09月19日的回复

Muchas gracias por tu calificación! Fue un placer recibirte y nos encantará verte en otra ocasión.

8/10 还可以

Erika

2023年09月12日

满意：住宿条件和设施，清洁度

2023 年 9 月入住 1 晚

Luciana Condesa 于 2023年09月13日的回复

Muchas gracias por su calificación, es muy importante para nosotros, fue un placer recibirlos y nos encantará verlos nuevamente por aquí.

10/10 超赞

Roger

2023年09月11日

满意：清洁度、服务设施、住宿条件和设施

El servicio dejó que desear en estos aspectos: 1.- no existe una persona encargada de cocinar sino que todos los que atienden en hotel, que normalmente son solamente dos personas, son quienes preparan las bebidas y los alimentos. Esto hace que el servicio sea lento y la calidad de los alimentos media. 2.- los jóvenes que estaban en cocina una mañana, pusieron su música (regetton) y estaban cantando y riéndose de manera ruidosa. Todo eso se escuchaba en el área de comedor y era molesto al desayunar.

2023 年 9 月入住 3 晚

Luciana Condesa 于 2023年09月13日的回复

Muchas gracias por sus comentarios, son muy importantes para nosotros ya que nos ayudan mucho a seguir mejorando y dar lo mejor de nosotros. Tomaremos en cuenta lo que nos menciona para evitar que se repita una situación similar, y poder seguir ofreciendo un servicio de la más alta calidad. Nos encantará verlos nuevamente por aquí.

10/10 超赞

Afreen

与配偶出行

2023年09月5日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We loved staying here for our trip to CDMX. I would stay here for the rain shower alone. The property was tidy, breakfast was good, and we booked a spa experience for our anniversary, which was wonderful. I would recommend all my friends who visit CDMX to stay here. We took Ubers around and everything was in close proximity within a $5-10 Uber ride. There is a fan in the room. The only one small complaint I’d have is the pillows, but I am picky about my pillows. My husband and I like pillows to be plump and comfy (like most of us would have in our homes). While there were multiple pillows available on the bed, none were quite comfortable to sleep with. That’s something I find at most hotels, so I can’t fault them for that. I just need to be diligent about taking my own pillow to places. After all, sleep is the most important thing when you’re staying away from home. Other than that, everything else at this hotel was spectacular.

2023 年 8 月入住 4 晚

Luciana Condesa 于 2023年09月5日的回复

Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Mariel

2023年09月5日

2023 年 8 月入住 1 晚

Luciana Condesa 于 2023年09月26日的回复

Muchas gracias por su calificación!! Fue un placer recibirlos y nos encantará verlos nuevamente por aquí.

10/10 超赞

Renu，austin

2023年08月27日

满意：清洁度、员工和服务、住宿条件和设施

No air conditioning

2023 年 8 月入住 2 晚

Luciana Condesa 于 2023年08月28日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

8/10 还可以

Mariana，Mexico City

与家人出行

2023年08月20日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Precioso lugar sin embargo se oye mucho ruido en la madrugada porque arreglan el Roof top para el día y se oye todo en el cuarto . El desayuno muy abundante . La propiedad puesta con un gusto excelente

2023 年 8 月入住 1 晚

Luciana Condesa 于 2023年08月28日的回复

Muchas gracias por sus comentarios, son muy importantes para nosotros. Tendremos en cuenta lo que nos comenta para hacer las acciones pertinentes y que no se repita más esta situación. Fue un placer recibirlos.

10/10 超赞

Ellen

2023年06月23日

满意：清洁度、员工和服务、住宿条件和设施

2023 年 6 月入住 3 晚

Luciana Condesa 于 2023年07月6日的回复

Muchas gracias por su calificación. fue un placer recibirlos y nos encantará verlos nuevamente por aquí.

10/10 超赞

Shani

与配偶出行

2023年06月22日

满意：清洁度、员工和服务、住宿条件和设施

The staff at Casa Luciana were so friendly and always ready to provide excellent service. The rooftop lounge and spa area were a pleasant surprise, and the rooms were chic and comfortable. Would definitely stay here again!

2023 年 6 月入住 2 晚

Luciana Condesa 于 2023年06月22日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Jorge

2023年06月7日

满意：清洁度、员工和服务、住宿条件和设施

2023 年 6 月入住 1 晚

Casa Luciana 于 2023年06月8日的回复

Muchas gracias por su calificación! Fue un placer recibirle. Esperamos verlo nuevamente.

10/10 超赞

Ashley

2023年05月25日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Beautiful Stay

Lovely hotel... only stayed one night but plan on visiting again.

2023 年 3 月入住 1 晚

Luciana Condesa 于 2023年05月25日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Billy

与家人出行

2023年05月16日

满意：清洁度、员工和服务、住宿条件和设施

Stunning boutique hotel. Charming .. with attention to detail. Enjoyed the quiet and cozy ambience

2023 年 5 月入住 3 晚

Luciana Condesa 于 2023年05月16日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Beryl

与家人出行

2023年05月15日

满意：清洁度、员工和服务、住宿条件和设施

We really enjoyed our stay here. The staff was so friendly and kind to us. The hotel was styled beautifully and the room was so clean. The breakfast was included every morning and was absolutely delicious. 10/10 would stay here again.

2023 年 5 月入住 4 晚

Luciana Condesa 于 2023年05月16日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Melissa

与配偶出行

2023年05月8日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Loved the decor, comfort of the room, and especially the staff. Most of the staff do not speak English but thankfully there's Google translate. The manager is very responsive to text via Whatsapp. Breakfast and drinks were delicious. This was our first trip to Mexico City and discovered that many places don't have a/c. Casa Luciana kindly provided us with a standing fan which we greatly appreciated. I would highly recommend this place.

2023 年 5 月入住 5 晚

Luciana Condesa 于 2023年05月8日的回复

Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Paola

2023年05月5日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Amazing stay

Amazing place to stay. Quiet neighborhood, all of the staff are so friendly and helpful. Breakfast every morning is delicious. Room is clean and very comfortable. Terrace is beautiful!

2023 年 4 月入住 3 晚

Luciana Condesa 于 2023年05月5日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

8/10 还可以

Simon

2023年05月1日

满意：清洁度、员工和服务、住宿条件和设施

Beautiful property (if you can live without a/c)

Pros: everything brand new, felt luxurious. Great location for walking around La Condesa. Excellent breakfast, beautiful rooftop terrace. Cons: no air conditioning, we had to leave the windows open to cool off and that made it noisy. Staff didn’t explain how to order food or drinks during the day.

2023 年 4 月入住 2 晚

Luciana Condesa 于 2023年05月1日的回复

Thank you very much for your comments, they are very important for us. We will take care of the issues that you mentioned to work on it. It was a pleasure to assist you, and we would love to have you back again.

8/10 还可以

Dana

与配偶出行

2023年04月8日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Beautiful hotel, clean and the staff was amazing. Breakfast was delicious and we loved the terrace. The shower was amazing. Based on the price we would’ve thought the sleeping conditions would’ve been better, you either had to have the door to outside open which made it very loud or close the door but then the room got quite warm.

2023 年 4 月入住 2 晚

Luciana Condesa 于 2023年04月9日的回复

Thank you very much for your comments, they are very important for us to continue improving. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Christopher

2023年03月23日

2023 年 3 月入住 4 晚

Luciana Condesa 于 2023年05月1日的回复

Thank you very much. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Kenn

与配偶出行

2023年03月23日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

I loved staying here. The hosts were friendly and tolerant of my weak language skills. A great place!!

2023 年 3 月入住 3 晚

Luciana Condesa 于 2023年03月24日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

James

2023年03月21日

满意：清洁度、员工和服务、住宿条件和设施

2023 年 3 月入住 4 晚

Luciana Condesa 于 2023年03月22日的回复

Muchas gracias por su calificación! Fue un placer recibirlo y nos encantará verlo nuevamente.

10/10 超赞

真实旅客

商务旅客

2023年03月18日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Great location in boutique hotel

Great staff, location and rooms. Quiet rooms with all the space one needs

2023 年 3 月入住 2 晚

Luciana Condesa 于 2023年03月18日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Roberta

与家人出行

2023年03月2日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Casa Luciana- Spectacular experience

We found Casa Luciana to be a beautiful and comfortable oasis. The space was lovely and intimate. The rooms very nice with very comfortable bedding and wonderful shower. The staff attentive and while it sometimes took a while to get a drink or snack on the rooftop, we were not in a hurry and loved that space. We were made to feel very welcome by all staff . We will definitely return and choose to stay there every time. Will book a massage next time.

2023 年 2 月入住 3 晚

Luciana Condesa 于 2023年03月3日的回复

Thank you very much for your comments and photos, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Mikel

与配偶出行

2023年02月28日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

This new boutique hotel located in Condesa is superb in every regard. Great location, beautiful rooms and wonderful friendly staff. Our experience was a 12 on scale 0-10.

2023 年 2 月入住 9 晚

Luciana Condesa 于 2023年02月28日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Hettie

2023年02月21日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Excellent

Lovely staff and wonderful hotel in best area

2023 年 2 月入住 3 晚

Luciana Condesa 于 2023年02月21日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Noemie

与配偶出行

2023年02月1日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Lovely boutique, great staff. Our room was beautiful!

2023 年 1 月入住 5 晚

Luciana Condesa 于 2023年02月1日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

Maria

与配偶出行

2023年01月30日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Beautiful place, functional, clean and the staff was very friendly.

2023 年 1 月入住 3 晚

Casa Emilia 于 2023年01月30日的回复

Thank you very much for your comments, they are very important for us!. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

David

与配偶出行

2023年01月11日

满意：清洁度、员工和服务、住宿条件和设施

A really great place to stay in Condesa. Simply delightful. Thanks to Souri, Mario, Rosa, Francisco and Marianna for their welcoming, hospitable and courteous services.

Luciana Condesa 于 2023年01月11日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

10/10 超赞

clara，Irvine

与配偶出行

2023年01月10日

满意：员工和服务、服务设施、住宿条件和设施

Beautiful place. The decoration and each detail in the property make this place very special. I will definitely be back.

Luciana Condesa 于 2023年01月10日的回复

Thank you very much for your comments, they are very important for us. It was a pleasure to assist you, and we would love to have you back again.

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关于卡萨露西亚娜孔德萨的点评

点评

绝佳

9.8/10

9.4/10

9.6/10

9.8/10

9.2/10

点评

10/10 超赞

David Zamudio

David Zamudio

10/10 超赞

MAYRA

MAYRA

10/10 超赞

Alexis，Brooklyn

Alexis

10/10 超赞

Ashley

Ashley

10/10 超赞

William

William

6/10 一般

Alvaro，Leon

Alvaro

10/10 超赞

Julie

Julie

10/10 超赞

Jane

Jane

8/10 还可以

MICHAEL

My stay

MICHAEL

8/10 还可以

Andrea

Andrea

10/10 超赞

Edgar Daniel

Recomendado

Edgar Daniel

10/10 超赞

Katelyn

Katelyn

10/10 超赞

Sanja

Sanja

10/10 超赞

Audrey

Audrey

10/10 超赞

Nancy

Perfect boutique hotel

Nancy

10/10 超赞

Nancy

Nancy

10/10 超赞

Ana

Ana

10/10 超赞

Alvaro，Leon

Alvaro

10/10 超赞

Marko，Miami

Marko

6/10 一般

farnoosh

farnoosh

10/10 超赞

maria，bogota

maria

2/10 糟糕

Mark

Mark

10/10 超赞