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Reviews of Hotel Ambos Mundos

2.5 out of 5
Hotel Ambos Mundos
Avenida Revolución 135, Colonia Tacubaya, Mexico City, CDMX

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 69 reviews" "
Rating 8 - Good. 17 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 6 out of 69 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deena

Liked: Cleanliness
Stayed 17 nights in Mar 2023
Response from HAM on 8 Apr 2023
Gracias por su puntuacion!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Hotel Ambos Mundos on 5 Jan 2022
Samuel, agradecemos sus comentarios, esperamos tenerlos pronto de vuelta...

2/10 Terrible

Ariel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Thtoilet was broken they did not fix it until the next day, no iron in the room, The bed was hard, they gave us two pillows, we had to argue withem about getting two more pillows, room service brought us cold breakfast, no microwave in the room. Security told my family member to move the car when it was noticeable that we were having a family conversation. Very rude secuirty. I wil not go back to this hotel
Stayed 10 nights in Nov 2021
Response from HAM on 15 Nov 2021
Gracias por sus comentarios los tomaremos en cuenta ... ninguna de nuestras habitaciones cuenta con los servicios que usted menciona y viene estipulado en expedia, la plancha puede solicitarla en recepción.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I didn’t like the room next to the stairway it slammed all night. Other than that I love it. It was great for me to rest away from home. Will be staying there again.
Stayed 14 nights in May 2021
Response from HAM on 20 May 2021
Thank you very much for your comments, perhaps the location of the room was not adequate, we could change the room, we hope we can provide you with a better service on your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Feb 2020
Response from . on 4 Mar 2020
buen día, agradecemos el tiempo que se ha tomado para calificar nuestras instalaciones y servicios, seguiremos esforzándonos saludos

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for one night on 2/1/2020. Expedia's webpage states there is a room safe. There is not. Lighting in the room needs improvement. I was at the end of a hallway and the fire escape doorway was propped open all night. There is a bar across the street that plays loud music until 2:30am Saturday nights. The staff is friendly at this property.
Stayed 11 nights in Feb 2020
Response from . on 17 Feb 2020
We appreciate the time you have taken to send us your comments, we will take them into consideration to improve the conditions of the room and improve the stay of all our visitors

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from hotel on 29 Jul 2019
Moises buen día, agradecemos el tiempo que se ha tomado para enviarnos su calificación, seguiremos esforzándonos saludos

8/10 Good

Mark, Poole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not expect more for this price
The staff cannot communicate in English, but that is quite common in Mexican Hotels, unless you can spare the bucks for Hilton or Marriott. Google translate was very helpful in this situation. I have booked here at Expedia, but they could not find my reservation, however, they gave me a room for exact the same rate I have booked for.

4/10 Poor

eduardo

Disliked: Property conditions & facilities

4/10 Poor

Marlen, Valle de bravo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was not working the right way. It was so freaking hot!! That's all I have to say!!!

8/10 Good

Silvia

Liked: Cleanliness, staff & service, amenities
Puede estar un poco mas limpia. Las sabanas sonnmuy viejas y estan rotas. Las toallas, sin sonnblancas, se deben ver blancas. La estadia bien, con relacion alnprecio y calidad. S
Stayed 2 nights in May 2024

10/10 Excellent

javier alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo aire acondicionado, buena ubicación y bien localizado
Stayed 1 night in May 2024
Response from HAM on 11 May 2024
Gracias por sus comentarios, esperamos tenerles pronto de vuelta!

10/10 Excellent

Silvestre

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un muy buen servicio
Stayed 4 nights in Apr 2024
Response from HAM on 4 May 2024
Agradecemos sus comentarios, esperamos tenerle pronto de vuelta...

10/10 Excellent

Laura Simonee

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2024
Response from HAM on 4 May 2024
Gracias por sus comentarios, vuelva pronto...

10/10 Excellent

JUAN MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JAVIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta en excelentes condiciones. Buena limpieza de la habitación y buena pantall. La zona tiene varios restaurantes
Stayed 2 nights in Mar 2024

10/10 Excellent

SANDRA OLIMPIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

sagrario Araceli, Tampico

Liked: Cleanliness
Disliked: Staff & service
Acordé al precio, pero se descompuso el clima y la encargada no solucionó que no había disponibilidad y no muy amable
Stayed 1 night in Feb 2024

10/10 Excellent

Arturo

Stayed 1 night in Jan 2024
Response from Hotel Ambos Mundos on 22 Jan 2024
Agradecemos sus comentarios esperamos tenerles pronto de vuelta...

6/10 Okay

Idalia

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Estancia tranquila, lindas y sencillas habitaciones. Limpio y buen servicio al cuarto
Stayed 3 nights in Jun 2023

2/10 Terrible

Alejandro

Stayed 2 nights in Apr 2023

8/10 Good

AZUCENA DE JESUS

Stayed 2 nights in Apr 2023

10/10 Excellent

Ireneusz Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación
Stayed 1 night in Apr 2023

2/10 Terrible

Maria de Lourdes

Disliked: Staff & service, amenities
ME ROBARON!! Sacaron mi dinero de mi maleta y el hotel no ofreció investigar ni darme el nombre de la camarera para presentar denuncia. No ofrecieron ningún apoyo y no tienen seguridad. Nunca más me hospedo ahí.
Stayed 1 night in Apr 2023
Response from HAM on 10 Apr 2023
Lamentamos su extravio, le recordamos que contamos con caja de seguridad dentro de la recepcio a su llegada. En todo momento se le ofrecio apoyo... se le informo que tenia que levantar el acta... le contactamos con el abogado del hotel pero usted se nego a escuchar

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una excelente opción
Hotel limpio y bien ubicado, cuarto amplio, baño limpio y con buena presión del agua y la temperatura, cama cómoda y limpia, toallas de baño en buenas condiciones, personal amable, muy recomendable
Stayed 1 night in Apr 2023
Response from HAM on 8 Apr 2023
Agradecemos sus comentarios esperamos seguir contando con su preferencia.

8/10 Good

Jose

Stayed 1 night in Mar 2023

4/10 Poor

Fernando

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Realice por anticipo mi reservacion, prepagandola, aun asi me tomo el tiempo de comunicarles que llegaria tarde y cuando llego por la madrugada cansado de un vuelo, la recepcionista y el que parecia el supervisor, me dicen que no tienen mi reserva, en ningun momento se ofrecieron a resolverme, me tuvieron 20 mins esperando para que al final la recepcionista me dijera que lo que paso "no es su problema". Luego al llegar a la habitación, resulta que no funcionaban las luces, viene el mismo hombre y me dice "ya son todas, no se que otras luces quiera" Una decepción total, un personal horroroso. No lleguen a este hotel, hay mucho mejores hoteles.
Stayed 1 night in Mar 2023

10/10 Excellent

Liliana Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo recomiendo.
Me agrado mucho el hotel, buen servicio, la habitación amplia y cómoda, con muy buena limpieza y siempre muy amables.
Stayed 2 nights in Mar 2023
Response from HAM on 6 Mar 2023
Agradecemos sus comentarios esperamos tenerle pronto de vuelta.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet excelente
Stayed 3 nights in Feb 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

OSCAR ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucha tranqulidad para descansar
Stayed 1 night in Jan 2023
Response from HAM on 6 Mar 2023
Gracias por sus comentarios esperamos tenerle pronto de vuelta!

10/10 Excellent

OSCAR ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion , el acceso y tener estacionamiento
Stayed 1 night in Jan 2023

6/10 Okay

Axel

Liked: Cleanliness
En general el lugar esta bien, pero las habitaciones son muy obscuras.
Stayed 3 nights in May 2022
Response from HAM on 13 Jul 2022
Gracias por sus comentarios estos serán tomados en cuenta para mejorar nuestro servicio. Saludos.

10/10 Excellent

Paulina

Stayed 3 nights in May 2022

6/10 Okay

pamela

Stayed 3 nights in Mar 2022

6/10 Okay

Julia Andrea

Stayed 1 night in Mar 2022
Response from HAM on 3 May 2022
Agradecemos su estancia y su puntuación. Saludos.

10/10 Excellent

Oscar

Stayed 2 nights in Mar 2022
Response from HAM on 20 Mar 2022
Oscar: Agradecemos sus comentarios, esperamos tenerlo pronto de vuelta

10/10 Excellent

Ariadna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Lorena Bustamante

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Sin señal de Wifi en la habitación. Limpio
Stayed 2 nights in Jan 2022
Response from HAm on 19 Jan 2022
Lorena linda tarde lamentamos los inconvenientes cuando ocurra alguna situacion hagalo saber en recepcion para que le den solucion, gracias por sus comentarios...

10/10 Excellent

Ramoni

Stayed 3 nights in Dec 2021
Response from Hotel Ambos Mundos on 18 Dec 2021
Agradecemos su puntuacion y comentarios, son muy importantes para nosotros, seguiremos trabajando para brindarle un mejor servicio ...

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hotel Ambos Mundos on 11 Dec 2021
Gracias por los comentarios, seguiremos trabajando para brindarle un mejor servicio. Saludos.

10/10 Excellent

Jesús

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from HAM on 21 Nov 2021
Gracias por sus comentarios esperamos tenerlo pronto de vuelta...

10/10 Excellent

guadalupe liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusto y me sentí muy cómoda
Stayed 2 nights in Nov 2021
Response from HAM on 16 Nov 2021
Agradecemos sus comentarios, esperamos tenerle pronto de vuelta! Saludos.

10/10 Excellent

Abraham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar para hospedarse
Stayed 2 nights in Nov 2021
Response from Hotel Ambos Mundos on 8 Nov 2021
Abraham lindo día: Agradecemos sus comentarios esperamos tenerlo pronto de vuelta. Saludos.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente elección
Stayed 2 nights in Apr 2021
Response from HAM on 20 May 2021
Muchas gracias por sus comentarios, esperamos su regreso!

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from . on 11 Feb 2020
buen día, agradecemos el tiempo que se ha tomado en enviarnos su calificación de nuestras instalaciones y servicios, nos gustaría saber cuáles son los puntos en donde debemos mejorar, dejamos permanentemente abierto éste canal de comunicación saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dificil de bajar a la puerta .. necesita un acceso mas fácil. el WiFi es malísimo .
Stayed 3 nights in Jan 2020
Response from ... on 4 Feb 2020
agradecemos el tiempo que se ha tomado para enviarnos sus comentarios, nos gustaría saber cómo podríamos facilitar el acceso a nuestras instalaciones, su sugerencia nos sería muy valiosa saludos

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
La ubicación la falta de atención su restaurante da mucho que desesr
Stayed 1 night in Nov 2019
Response from . on 12 Dec 2019
atenderemos puntualmente la atención que está dando nuestro personal a todos los huéspedes saludos