Bad service. Just to give 2 quick examples, When we arrived after check in time, only 2 of three rooms were ready...we were told the third room would be ready 2 hours later.
Additionally, since we had early flights we requested early breakfast for 5am which they confirmed they could provide, it was 5.30 and we were still waiting for breakfast, when we called they sent up a very sorry version of breakfast of two slices of bread, cheese and ham that was pretty obvious was put together in haste. There are so many wonderful options for hotels in Mexico City, based on their service alone, I would note recommend this hotel.