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The hotel facilities are clean and comfortable. The lobby provides hot tea, iced water, and coffee throughout the day, which is a nice touch. The room was clean and well maintained, and the double-bed room actually has two large beds, which is more than sufficient for a family stay.
However, the check-in process was poorly organized, which significantly affected our experience. We arrived at 11:00 a.m. and understood that check-in starts at 3:00 p.m., so we registered in advance and left...
「This was the worst hotel experience I've had in all my travels. I had registered as a member in the hotel's app and selected room 1813 on the 18th floor a day in advance. The room was available at the time, and the number was very meaningful to us. But when we arrived at the hotel, the front desk told us that someone had already checked in and arranged for us to go to a room on the 5th floor facing the street. The room was not well soundproofed and was noisy all night long. We didn't sleep well...
「The staff here are amazing and very helpful. I had a issue and ended up having to check out late no fees no nothing their staff is very understanding and professional!!!!」
「AC change temperature totally not working, room stays 67 even mainline person came to only speak Spanish told us to set up to 80 degrees. The toilet is clogged can not flush . .
Staffs need to learn speak English. 」