标准房, 1 张特大床, 无烟房 | 高档床上用品、办公桌、遮光窗帘、熨斗/熨衣板

关于凯艺酒店的点评

2.5 out of 5
凯艺酒店
3801 Frontage Rd, Michigan City, IN

点评

7.6

还可以

10 分 - 超赞。211 条好评,共有 788 条点评" "
8 分 - 还可以。305 条好评,共有 788 条点评" "
6 分 - 一般。154 条好评,共有 788 条点评" "
4 分 - 很差。72 条好评,共有 788 条点评" "
2 分 - 糟糕。46 条好评,共有 788 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.2/10

服务设施

7.4/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Penny,Shoreham

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The room was nice, hot breakfast with somewhat limited options. Building and common areas were pleasing.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月21日 的回复
Dear Penny,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestion about breakfast. We'll keep your comments in mind, and we hope to see you again should you be back in the area.Sincerely,Quality Inn Michigan City Team

4/10 很差

John

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
As a whole, the room was mostly decent. I'd probably stay here again as long as the price was low. But I have to rate it lower for these reasons: -The biggest issue I had was that they charged a $100 security deposit, which was supposed to be immediately refunded. Instead, the charge actually went to my card and wasn't removed till 4 days after my stay, after I had called them and asked why it was still there. They said they initiated the return 3 days earlier... but it is concerning. -The AC did not respond to the settings I entered. It worked, but I turned it to fan always on mode... Didn't do it. I set the temp colder... Didn't do it. -Their "breakfast" was the worst I've had at a hotel. It has bagels, which were so stale that they were completely hard; a waffle iron and mix; a few packaged muffins; some cereals (but no milk), some apples, and some yogurt. That was it. -The 1st room I got the door wouldn't work. The hotel clerk tried to open it, and still no. They switched us to another room, so it wasn't a big deal, but still figured worth mentioning that the place is a little under maintained.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月18日 的回复
Dear John,Your feedback is greatly appreciated, and we are pleased you chose to stay with us. Please accept our sincere apologies for the concerns you expressed about our AC, breakfast, and security deposit. This charge is typically released three to five business days after check-out. Also, our team will revisit your other comments and ensure we correct any issues immediately. Thank you for being a valued guest, and it would be our pleasure if you stayed with us again, allowing us to provide you with an experience that will meet and exceed your expectations.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Dharmesh

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 5 月入住 1 晚
General Manager 于 2024年05月15日 的回复
Dear Dharmesh,Thank you for taking a moment to share your experience. We're pleased to have earned five stars from you! It would be our pleasure to welcome you back in the future.Sincerely,Quality Inn Michigan City Team

4/10 很差

nerison

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They charged me extra $75.00 dollars I already paid for my room I contacted them and told them I need a refund I haven’t got it back yet. I will never stay there again.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月16日 的回复
Dear Nerison,Thank you for being our valued guest. We aim to deliver seamless stays, so we apologize for any concerns you have. Since you made this reservation through a third-party site, we encourage you to reach out to that site for assistance. Of course, if there is anything we can do on our end, we would be happy to assist. It was a pleasure having you here, and we would be honored if you would consider giving us a second chance in the future.Sincerely,Quality Inn Michigan City Team

8/10 还可以

Steven

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

Nishyra

与家人及幼儿出行
满意:员工和服务
不满意:清洁度
Pool was great main reason we booked.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月3日 的回复
Dear Nishyra,Thank you for taking the time to review your recent stay. We're delighted you had the chance to enjoy our sparkling pool, and we appreciate you spotlighting it to your fellow travelers. It was truly a pleasure having you here, and we hope you return soon.Sincerely,Quality Inn Michigan City Team

6/10 一般

Patty

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Everything was good except breakfast. The pancake maker was broke for two days that I know of. I ask the attendant for milk. The jug was empty. He did not get milk because he was watching a movie on his cellphone so I didn’t have cereal.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Dear Patty,Thank you for taking a moment to share your recent experience. We sincerely regret to learn that you were not fully satisfied with your stay. We'll be sure to share your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Linda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything. Price ect.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Dear Linda,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.Sincerely,Quality Inn Michigan City Team

6/10 一般

Mark

满意:清洁度
Shows wear and tear.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月18日 的回复
Dear Mark,Thank you for your honest feedback. The issues you raise are important to us. Please accept our apologies for any concerns about the condition of the property. Your feedback helps us improve, and we'll pass your comments along to the appropriate team members. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Silas

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, safe and excellent location
2024 年 4 月入住 1 晚
Rachel 于 2024年04月16日 的回复
Thank you for providing your review of Quality Inn.

8/10 还可以

Lasya

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very good to take a room over there.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月12日 的回复
Dear Lasya,Thank you for choosing to stay with us at Quality Inn. Our goal is to provide every guest with lovely accommodations, so we're thrilled you enjoyed your room. It was an absolute pleasure to host you, and we hope you'll choose to visit us again in the future.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Paul

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Rachel 于 2024年04月16日 的回复
Thank you for providing your review of Quality Inn.

10/10 超赞

Gilbert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, great location for shopping and rooms were nice.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Gilbert,Thank you for taking the time to review your stay atQuality Inn. We are delighted to know that our friendly and accommodating staff, convenient location, and comfortable rooms were all to your liking. It would be an honor for you to come visit us again.Sincerely,Quality Inn Michigan City Team

8/10 还可以

Randall and Kay

Clean and comfortable room . Just what we needed. Outside could use some more attention. Staff was above and beyond helpful.
2024 年 4 月入住 1 晚
Rachel 于 2024年04月5日 的回复
We regret that we fell short of your expectations. I will discuss your review with all of our department heads to ensure this doesn't happen again. Please accept our apology concerning the outside. Thank you again for your feedback

8/10 还可以

ALOK

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For budget, this is good option. My floor was non-smoking and maintained well. Staffs were very friendly and courteous. Breakfast could have been better. They kept it to minimal and we had same dry menu for three days.
2024 年 3 月入住 3 晚
Rachel 于 2024年04月5日 的回复
We regret that we fell short of your expectations. I will discuss your review with all of our department heads to ensure this doesn't happen again. Please accept our apology concerning breakfast. Thank you again for your feedback

10/10 超赞

Davonna,Pine Bluff

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was very nice and helpful will be back
2024 年 3 月入住 1 晚
Rachel 于 2024年03月28日 的回复
We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Trifon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel for a road trip stop over. Very impressed.
2024 年 3 月入住 1 晚
Rachel 于 2024年03月28日 的回复
We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 糟糕

Triston

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Rachel 于 2024年03月28日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 一般

Donna

Asking for a deposit is crazy.
2024 年 3 月入住 1 晚
Rachel 于 2024年03月28日 的回复
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 还可以

Beverly J

团体旅客
满意:员工和服务
The beds were too high, ice machine broke and no elevator. I would of liked a hot breakfast other than pancakes and waffles.
2024 年 3 月入住 2 晚
Rachel 于 2024年03月18日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 超赞

Brittany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Rachel 于 2024年03月28日 的回复
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 糟糕

manmeet

2024 年 2 月入住 1 晚
Rachel 于 2024年03月28日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 超赞

Simon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only stayed overnight from 10pm until 8.30am the following morning as I was solo travelling. The two staff members I dealt with were borh really pleasant. Room was nice, spacious, comfortable and clean. Just the out-dated bathroom let it down but everything worked fine. Breakfast was no frills, but there was plenty of choice and it set me up for the day. Would recommend.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月22日 的回复
Dear Simon,It was our pleasure to ensure you had a positive experience at Quality Inn. Thank you for spotlighting our friendly service, spacious rooms, and all the comfort and amenities we provide our guests. Earning your recommendation is the greatest compliment, and we hope to welcome you back soon for another fantastic time.Sincerely,Quality Inn Michigan City Team

6/10 一般

Jill

满意:住宿条件和设施,员工和服务
2024 年 2 月入住 1 晚
Rachel 于 2024年03月18日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 超赞

Joyanna

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Better than ext
2024 年 2 月入住 1 晚
General Manager 于 2024年02月20日 的回复
Dear Joyanna,Thank you so much for choosing to stay with us at Quality Inn. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Michael

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Rachel 于 2024年03月18日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 超赞

Amber Mikey

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It was quiet and the room was clean enjoyed our stay here would definitely stay again
2024 年 2 月入住 1 晚
General Manager 于 2024年02月15日 的回复
Dear Amber,Our team is always committed to a clean and comfortable stay, so we’re delighted that this was your experience. We're also happy you had no issue relaxing during your visit, and we hope to welcome you back to Quality Inn in the future.Sincerely,Quality Inn Michigan City Team

6/10 一般

Brenton

2024 年 2 月入住 2 晚
Rachel 于 2024年03月28日 的回复
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Tricia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel. Good size room an bed was very comfortable. Would definitely stay again.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月12日 的回复
Dear Tricia,Thank you for your kind words. We're delighted to hear that you found our spacious rooms comfortable and that our bed exceeded your expectations for comfort. It's also great to know you'd choose to stay with us again. We look forward to welcoming you back for another exceptional experience.Sincerely,Quality Inn Michigan City Team

8/10 还可以

Lindsey

满意:清洁度、员工和服务、住宿条件和设施
The hotel was clean and our room was spacious. The staff were lovely. The fridge in our room did freeze everything but other than that it was a lovely stay.
2024 年 1 月入住 5 晚
General Manager 于 2024年02月9日 的回复
Dear Lindsey,Thank you for sharing your experience. We are delighted you found our hotel well-maintained and your room spacious and aesthetically pleasing. However, we apologize for the inconvenience caused by the fridge in your room and assure you that we will take the necessary steps to prevent this from happening again. We are glad to know that you had a wonderful stay with us and would love to have the opportunity to welcome you back for an even more seamless experience.

8/10 还可以

Elda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My family enjoy our stay here but the reason for the 4 stars was the breakfast not that great,the bathroom too shallow that u can feel the water in the toilet bowl. The bedroom key missed up a lot.but over all it was enjoyable stay.the front desk was so nice and helpful.’if your a foodie person I highly recommend this place. Everything are close to the area.restaurant and shopping place.
2024 年 1 月入住 1 晚
General Manager 于 2024年01月31日 的回复
Dear Elda,Based on your rating, it appears you had a great visit overall, and we're glad you and your family enjoyed our central location and friendly service overall. Your recommendation means a lot to us, as does your feedback on how we could've improved your stay. Please consider returning soon for an even better visit.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Christopher

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
34 hour rest
It was quite and nice, no one was beside us so we rest very good.. And had semi parking too. Thanks for the nice stay
2024 年 1 月入住 2 晚
General Manager 于 2024年01月31日 的回复
Dear Christopher,Thank you for choosing Quality Inn. We're glad you enjoyed a relaxing night at our property, and we look forward to providing all you need to rest up before getting back on the road the next time you're in town.Sincerely,Quality Inn Michigan City Team

4/10 很差

Cody

满意:清洁度
不满意:客房舒适度
Bed not very comfortable or good quality, walls are very thin. Shower is ok
2024 年 1 月入住 1 晚
General Manager 于 2024年01月29日 的回复
Dear Cody,Thank you for your honest feedback. We regret to learn that you were not fully satisfied with your stay. Your feedback about the beds and noise will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. Sincerely,Quality Inn Michigan City Team

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Rachel 于 2024年03月18日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 超赞

Todd

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Rachel 于 2024年03月18日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 超赞

Kecia

满意:员工和服务
Property is affordable and clean rooms for the price
2024 年 1 月入住 2 晚
General Manager 于 2024年01月22日 的回复
Dear Kecia,Thank you for your glowing rating. We are thrilled that we were able to provide an affordable stay while also maintaining high standards of cleanliness. We trust that you had a great stay with us, and we look forward to welcoming you back. Sincerely,Quality Inn Michigan City Team

8/10 还可以

amanda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

2/10 糟糕

Monyay

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I didn’t get to stay for personal reason they refused me my refund never booking with quality in again.. they are thieves and take people money
2024 年 1 月入住 1 晚
General Manager 于 2024年01月12日 的回复
Dear Valued Guest,We are sorry you could not stay with us; however, we must abide by our refund policies. Since you booked through a third-party site, we highly recommend reaching out to them for any billing concerns. Thank you for sharing your thoughts, and we hope you have safe travels. Sincerely,Quality Inn Michigan City Team

6/10 一般

amanda

满意:清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

naveen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Tammy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was a very nice stay
2023 年 12 月入住 1 晚
General Manager 于 2024年01月8日 的回复
Dear Tammy,We're delighted you had a very nice stay with us. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Quality Inn Michigan City Team

4/10 很差

tiffany

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Betzabeth

2024 年 1 月入住 1 晚

6/10 一般

Gerardo

满意:员工和服务,清洁度
不满意:住宿条件和设施
the room was poorly lit room looked very dated but clean
2023 年 12 月入住 1 晚
General Manager 于 2024年01月8日 的回复
Dear Gerardo,Thank you for being our guest and for taking a moment to share your feedback. While we are sorry you didn't have the perfect stay, we hope for all of our guests, we are happy you enjoyed our clean accommodations. We hope to have the pleasure of welcoming you back and impressing you further.Sincerely,Quality Inn Michigan City Team

10/10 超赞

Catearina

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚

10/10 超赞

Charles

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and excellent rooms!
2023 年 12 月入住 1 晚
General Manager 于 2023年12月27日 的回复
Dear Charles,Thanks for joining us at Quality Inn. We appreciated the opportunity to host you, and we're grateful for your kind words about our accommodations and level of service! Come back soon!Sincerely,Quality Inn Michigan City Team

10/10 超赞

Timothy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

2/10 糟糕

Noah

2023 年 12 月入住 1 晚

6/10 一般

Paula

满意:员工和服务,清洁度
2023 年 12 月入住 1 晚

10/10 超赞

daniel

满意:清洁度、员工和服务、住宿条件和设施
Very courteous
2023 年 12 月入住 1 晚
General Manager 于 2023年12月18日 的回复
Dear Daniel,Thank you so much for your review and for giving us a perfect rating. It is fantastic to hear that our spirit of service shined through during your recent visit with us at Quality Inn. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Quality Inn Michigan City Team