X-Mas family vacation turned nightmare. No house rules left for us. Home was not cleaned, dog food out in bowls, socks under the bed. Haley apparently FULL TIME lives there all her stuff is everywhere, and I mean clothes in every closet and drawers and in washer and dishwasher which is not a problem but Haley's profile does not state that and neither did she state that when we spoke with her. Our car was towed away for parking in an unauthorized space. We automatically reached out to the host before we phoned the police. Haley was very sentimental, or as I thought. She paid the towing with no problem. Come to find out she paid with the assumption she would be able to claim it on the insurance but could not then messaged through VRBO requesting this fee. I automatically phoned Haley for clarification and Haley straight up told me "No worries I have to send it in this way so the insurance can pay." Sketchy I phoned VRBO right away to discuss and I was absolutely right she paid the tow to claim $$ on insurance but was not able to receive anything. VRBO is stating we owe the money which is understandable if it were a true charge. I explained my part in this mess to straighten out because we do travel frequently and have never had an issue like this before. I asked VRBO to do a phone conference to clear this up with the host and now Haley does not want to communicate. I have all photos and correspondence saved for my records. Thank God because now I can provide them. SCAMMER!!!!
