6/10 一般
susan
与家人出行
2025 年 10 月 20 日
满意：住宿条件和设施，员工和服务
不满意：清洁度
Upon checking in, I found our room was not clean. It looked clean initially, but when I turned down the bed, there were numerous hairs all over the sheets! Found an empty soda bottle on the floor under the bed and only a quarter of a roll of toilet paper. I immediately called the phone number I was given. First, I was told they were totally booked, and there were no other rooms, but they would send someone immediately to clean the room. It was already 10 PM. She then realized they had one more room available and they quickly moved us. The new room was fine, no issues. It just left a little uneasiness. It would have been better if we walked in and the beds were unmade, etc. They were very apologetic and rectify the situation right away.
susan
2025 年 10 月入住 1 晚
