They allowed me to check myself in & it was gone midnight! They knew i was travelling alone & didn't speak Italian. The 'shuttle service' from airport mentioned is not included as suggested! 120 euro each way from Catania (nearest airport) maybe good price, but shuttle service would again indicate a cheaper price and part of hotel staff (it's not)
When i mentioned the self check in the next morning upset, the owners response was "and that's my problem" as I responded yes, it's your hotel and that's not safe for anyone involved, he fobbed me over to his wife (who wasn't much better) I showed where they mentioned shuttle service to almost a shrug of shoulders. That early experience set the tone for the rest of time there. I brought up where they even misled about kettle in the room, again nothing and no correction or explanation. I then mentioned where they advertise they are close to restaurants (you definitely aren't) unless you drive, which is NOT stated!!! asked for help for a taxi to nearest town, apparently not available when under a mile, so no taxi or offer of a lift to help, was offered. The breakfast when I booked said included, it was not! 12 euro a day for what was only really croissants! (dinner was NEVER on though advertised) . Both their attitudes towards me was unbearable, so much so, I checked out 4 days early & went to another hotel spending unessesary money, because they had denied to help me in any way (though the whole time talking through a translator app)