2/10 糟糕
Michael
与家人出行
2025 年 11 月 3 日
满意：住宿条件和设施，清洁度
不满意：员工和服务
Canceled my reservation without reaching out to me because the hotel was overbooked. Found out about it upon check-in around 3:45 pm. Poor woman at the front desk said there was nothing she could do about it because there are no managers on duty on Saturdays. After an hour+ of talking with IHG corporate, they call me back and say they finally were able to get me a room (1bed), but it’s not the room I booked (2 beds). I just assumed it would be discounted or comped. No, they cannot do that, they said. I’d have to talk to Expedia. Expedia told me to contact IHG corporate. I ended up try to sleep on a pull out couch (6’3”), while wife and kids shared the king. The place is nice, clean, great breakfast, but you can tell the whole operation is shoddy and disorganized.
Michael
2025 年 11 月入住 1 晚