大堂

关于明尼亚波利斯磨坊区希尔顿卡诺皮酒店的点评

4 out of 5

点评

9.4

绝佳

10 分 - 超赞。602 条好评,共有 767 条点评" "
8 分 - 还可以。105 条好评,共有 767 条点评" "
6 分 - 一般。27 条好评,共有 767 条点评" "
4 分 - 很差。18 条好评,共有 767 条点评" "
2 分 - 糟糕。15 条好评,共有 767 条点评" "

9.8/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.8/10

住宿条件和设施

9.4/10

环保

点评

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good
2019 年 5 月入住 5 晚
Courtney A 于 2019年06月7日 的回复
Thank you for taking the time to leave a review for us! I am thrilled you enjoyed your stay with us and we are excited to see you the next time you are back in Minneapolis.

10/10 超赞

Erica

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and appreciated being able to check in at 7am as I was exhausted. Place is super clean, restaurant had a good burger and margaritas. My room was spacious and sooo clean! Ample seating options in the lobby too which made socializing really easy and comfortable.
2024 年 4 月入住 3 晚

10/10 超赞

Deidre,Whitefish

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great, spacious room. The bed was very comfortable. There was live music in the spacious lobby. Loved our time there!
2024 年 5 月入住 4 晚
Wendy 于 2024年05月20日 的回复
Thank you, Deidre, for taking the time to write a review. We are thrilled that you enjoyed your room, bed, and live music. We hope you're able to come back soon!

10/10 超赞

Bukola

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Downtown Minneapolis not crowded and clean.
2024 年 5 月入住 3 晚
Wendy 于 2024年05月20日 的回复
Thank you, Bukola, for letting us know that you enjoyed your stay. Please come back soon!

10/10 超赞

Gabriella

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super spacious rooms and doesn’t even feel like a Hilton, instead feels more like a boutique hotel which is our style.
2024 年 5 月入住 1 晚
Wendy 于 2024年05月20日 的回复
Thank you, Gabriella, for taking the time to write a review. We are thrilled that you loved our rooms and hotel overall. We hope you are able to come back soon!

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peter is literally the man, Dans cool too
2024 年 5 月入住 3 晚
Wendy 于 2024年05月16日 的回复
Thank you, Michael, for the great review! We will make sure Peter and Dan see your kind words. Come back soon!

10/10 超赞

Amber

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Wendy 于 2024年05月16日 的回复
Thank you, Amber, for the perfect 5 out of 5 score. Please come back soon!

10/10 超赞

Tara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Wendy 于 2024年05月14日 的回复
Thank you, Tara, for the perfect 5 out of 5 score. Come back soon!

8/10 还可以

Dennis

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great stay
2024 年 4 月入住 1 晚
Wendy 于 2024年05月12日 的回复
Thank you, Dennis, for letting us know that you had a great stay. If the stay was great, please consider awarding us a 5 out of 5 score next time. Or, if you don't feel that we earned a 5, please let us know why or how we could.

10/10 超赞

Tara

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great vibe and large room with king size bed.
2024 年 3 月入住 2 晚
Wendy 于 2024年05月9日 的回复
Thank you, Tara, for taking the time to write a review. We are so glad you enjoyed your stay and hope you will be back soon!

8/10 还可以

Louise Francisca Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 7 晚
Wendy 于 2024年05月10日 的回复
Thank you, Louise Francisca Elizabeth, for taking the time to leave a review score. If your time permits, please let us know how we could've earned a perfect 5 out of 5.

10/10 超赞

kathy,North Vernon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was visiting the city for the basketball games would definitely stay here again and I’m a very picky person
2024 年 3 月入住 3 晚
Wendy 于 2024年05月2日 的回复
Thank you, Kathy, for taking the time to write a review. We are so glad that you would definitely stay here again. Please do come back soon!

10/10 超赞

Mike

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What isn’t to like about Canopy. The staff is far beyond amazing in friendliness and being really helpful. They constantly greet you just for walking by, and it wasn’t fakey. I complimented Maya before we left as to how impressed I was with all of them. These people need raises by the way. No hotel has ever had staff as great as ALL of them were. Next, the property…. Holy god this is such a beautiful hotel. A mix of classic architecture and modern conveniences done tastefully. The room was very quiet, comfortable and relaxing. The beds really proved we needed a new one at home lol. Finally, it’s Minneapolis’ Mill District. I love this part of the city I used to call home. My stay here made me miss it even more. We will be staying here again!
2024 年 4 月入住 2 晚
Wendy 于 2024年05月2日 的回复
Wow - Mike! Thank you for taking the time to write such a detailed and awesome review. We are so glad that your team took great care of you and that you appreciated the hotel's look, feel, location, and overall vibe. We look forward to your return!

10/10 超赞

oscar

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place just feels like home
2024 年 4 月入住 2 晚
Wendy 于 2024年05月1日 的回复
Oscar, what a wonderful comment! We are SO glad that our hotel feels like home. Please come back soon!

6/10 一般

Chelsea

与配偶出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The hotel is very clearly recently updated, with clean, comfortable rooms, and a beautiful lobby. However, whomever designed the lobby / atrium / interior rooms either forgot that sound travels, or didn't care. If you have an interior (atrium view) room, you will hear EVERYTHING coming from the bar until it closes. The GM responding to these reviews likes to pretend that is only the case when they have events (which is every Friday and Saturday night, btw). The Friday event went until 11:30. The Saturday event went until 10, except then the bar started playing music at the exact same volume. Expect not to be able to sleep until at least midnight. Hotel could at least acknowledge the noise and provide earplugs, but they pretend it isn't happening. Lobby and housekeeping staff were very kind and had a great experience with them. Just not a great experience trying to do....the one thing hotels exist for -- sleep.
2024 年 4 月入住 2 晚
Chelsea G. 于 2024年05月9日 的回复
Thank you for your candid feedback, Chelsea. We're glad to hear that you enjoyed the rooms and design of the hotel, but sincerely apologize for the inconvenience caused by the noise disturbance from the bar in the atrium view rooms. We understand the importance of a peaceful environment for a restful night's sleep, and we regret that we fell short of meeting your expectations in this regard. We genuinely appreciate your feedback, and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 超赞

Libra

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the fact only roomcard holders can access floors via elevators. The night time atmosphere was chic and smooth. Lots of people to mingle with. Starbucks and Trader Joe's is just around the corner and so is the light rail for easy access to Mall of America and the airport.
2024 年 4 月入住 2 晚
Danilo Silva 于 2024年04月29日 的回复
Hello Libra!Thank you so much for staying with us. I am very glad to know that you felt safe and also enjoyed your stay. I hope you come back very soon to stay with us again.Have a great weekend!!!

10/10 超赞

Jan

满意:清洁度、员工和服务、住宿条件和设施
I want the say a special thank you to the front desk staff, Maya and Ivan, who were so kind to help me resolve an unpleasant situation.
2024 年 4 月入住 2 晚
Wendy 于 2024年04月29日 的回复
Thank you, Jan, for your kind words about Maya and Ivan. We will make sure they see your note! Come back soon!

10/10 超赞

Keith

The windows from our room overlooked the lobby, which meant we heard all sounds from the lobby, including the nightly music that went until 10:30. Rooms were not insulated well as we also heard our neighbors. Otherwise the stay was excellent!
2024 年 4 月入住 4 晚
Wendy 于 2024年04月29日 的回复
Thank you, Keith, for taking the time to write a review. We appreciate the perfect 5 out of 5 score even though you shared a concern about the music. Last year we actually updated our room names in an attempt to be more transparent about location within the hotel. Next time you return, let us know, and we'll try to place you in a non-atrium room or better.

10/10 超赞

Kellie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Wendy 于 2024年04月28日 的回复
Thank you, Kellie, for taking the time to leave us a perfect 5 out of 5 score. Come back soon!

8/10 还可以

Marlee

2024 年 3 月入住 2 晚
Wendy 于 2024年04月23日 的回复
Thank you, Marlee, for taking the time to write a review. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score. Thank you.

10/10 超赞

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
This was the perfect location for our trip. Close to the concert venue, restaurants, and other fun activities. The hotel was beautiful, and the staff st the front desk went above and beyond to help us.
2024 年 4 月入住 3 晚
Wendy 于 2024年04月16日 的回复
Thank you, Jennifer, for taking the time to write a review. We are so glad that our hotel was the perfect location for your trip and close to the venue. We agree that the hotel is beautiful and are really happy to hear that our team went above & beyond. Please come back soon!

10/10 超赞

Chloe

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very kind and welcoming staff. It really seems like they like working there.
2024 年 4 月入住 2 晚
Wendy 于 2024年04月13日 的回复
Thank you, Chloe, for taking the time to write a review. We appreciate the perfect 5 out of 5 score. We really appreciate your kind word as well. We do love working here - we are so proud of what we do and love serving guests like you. Come back soon!

10/10 超赞

Paula

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel!! Nice to have a bar/restaurant on site.
2024 年 4 月入住 1 晚
Wendy 于 2024年04月13日 的回复
Thank you, Paula, for the perfect 5 out of 5 score. We are so glad that you liked the bar & restaurant and that you found the hotel beautiful. We hope you can come back soon!

10/10 超赞

Garrett

满意:清洁度、员工和服务、住宿条件和设施
😎
2024 年 4 月入住 1 晚
Wendy 于 2024年04月12日 的回复
Good morning, Garrett, and thank you for the perfect 5 out of 5 score. We love your COOL emoji!

2/10 糟糕

Bryan

2024 年 4 月入住 1 晚
Danilo Silva 于 2024年04月29日 的回复
Hello Bryan,I am very sorry to see a low rating regarding your stay. Please feel free to give us a call and ask for the Front office Manager so I can hear you and make sure that we fix any issues that might affect any guest stay. Have a great week.

10/10 超赞

Renee

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Wendy 于 2024年04月9日 的回复
Thank you, Renee, for the perfect 5 out of 5 score. Come back soon!

10/10 超赞

Kaye

2024 年 4 月入住 1 晚
Wendy 于 2024年04月28日 的回复
Thank you, Kaye, for taking the time to leave us a perfect 5 out of 5 score. Come back soon!

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unique, well designed. Will definitely choose to stay there on our next visit to Minneapolis
2024 年 4 月入住 1 晚
Wendy 于 2024年04月6日 的回复
Thank you, David, for taking the time to write a review. We are so happy to hear that you found the hotel unique and well-designed. We are even happier that you plan on staying with us again!!

10/10 超赞

Kenneth

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always enjoy our stay at the Canopy when visiting the Twin Cities. Its convenient location to the University where our children attend makes it our top choice. The facilities are beautiful, rooms have top notch showers and beds, and the parking is covered for the cold MN winters. The restaurants, including Chloe, make the stay ultra convenient as well, giving delicious fine dining options right in the lobby.
2024 年 3 月入住 2 晚
Wendy 于 2024年04月1日 的回复
Thank you, Kenneth, for taking the time to write such a wonderful review! We are so glad that you always enjoy your stay with us, that the location is close to the U & your kiddos, and that the hotel, rooms, parking, and restaurants suit your needs. We look forward to your return and Go Gophers!

10/10 超赞

Christine

满意:清洁度、员工和服务、住宿条件和设施
We had a great couple days in Minneapolis and this hotels location was perfect for what we needed!
2024 年 3 月入住 2 晚
Wendy 于 2024年04月1日 的回复
Thank you, Christine, for taking the time to write a review. We are honored that you chose The Canopy for your stay in Minneapolis and are so glad to hear that the location was perfect. Come back soon!

10/10 超赞

Ursula

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Wendy 于 2024年03月31日 的回复
Thank you, Ursula, for the perfect 5 out of 5 score. Come back soon!

8/10 还可以

Herbert

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Wendy 于 2024年03月29日 的回复
Thank you, Herbert, for taking the time to leave a review score. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score. Thank you.

10/10 超赞

Ciji

满意:清洁度、员工和服务、住宿条件和设施
very nice accommodations
2024 年 3 月入住 3 晚
Wendy 于 2024年03月26日 的回复
Thank you, Ciji, for taking the time for writing a review. We are so glad that you enjoyed the accommodations. Come back soon!

8/10 还可以

Chris

2024 年 3 月入住 1 晚
Wendy 于 2024年04月12日 的回复
Thank you, Chris, for leaving a rating. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score.

10/10 超赞

Arielle Melanie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super great location and very clean! Loved my stay!
2024 年 3 月入住 4 晚
Wendy 于 2024年03月21日 的回复
Thank you, Arielle Melanie, for taking the time to write a review. We are so thrilled that you loved the location, your stay, and found the hotel clean. Come back again soon!

8/10 还可以

Denise

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking was a hassle and the voucher card didn’t work for us. Otherwise, overall experience was great.
2024 年 3 月入住 1 晚
Chelsea 于 2024年03月14日 的回复
Thank you for your feedback, Denise. I'm sorry to hear you faced an issue with the parking gate, but I'm glad everything else went well with your stay!

10/10 超赞

kristi

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Love this place, we normally stay at The Hewing. Canopy is friendlier, staff is extremely accommodating, its quaint and perfect!! 😍
2024 年 3 月入住 3 晚
Chelsea 于 2024年03月14日 的回复
Thank you so much, Kristi! We are so happy you had such a great stay, and hope to see you again soon!

8/10 还可以

Shuaifeng

满意:员工和服务,清洁度
2024 年 3 月入住 6 晚
Wendy 于 2024年03月11日 的回复
Thank you, Shuaifeng, for taking the time to leave a review. If your time permits, please let us know how we could've earned a perfect 5 out of 5 score.

10/10 超赞

traci

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the bar / Umbra located in the lobby had exceptional service and super kind. We had late night drinks each night and the bartenders were great.
2024 年 2 月入住 3 晚
Wendy 于 2024年03月3日 的回复
Thank you, traci, for taking the time to write a review. We are thrilled that our bar & Umbra teams took great care of you. We hope you'll come back soon!

10/10 超赞

Brian

满意:清洁度、员工和服务、住宿条件和设施
Wendy 于 2024年03月3日 的回复
Thank you, Brian, for taking the time to award us with a perfect 5 out of 5 score. We hope you can come back soon!

10/10 超赞

Atticus,El Cajon

2023 年 11 月入住 1 晚
Wendy 于 2024年02月22日 的回复
Thank you, Atticus, for taking the time to share a perfect 5 out of 5 score. We hope to see you again soon!

8/10 还可以

Jessica

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a gorgeous building, the rooms are really pretty, and the lobby was great for socializing. I was able to check in early and out later with no hassle. My room wasn’t cleaned as well as I’d hoped but quickly got over that.
2024 年 2 月入住 1 晚
Wendy 于 2024年02月19日 的回复
Thank you, Jessica, for taking the time to write a review. We appreciate the candid feedback but are sorry to hear that the room wasn't quite cleaned to your liking. Please come back so we can earn a perfect 5 out of 5 score.

8/10 还可以

Daniel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel and great location
Beautiful hotel with nice touches including exposed brick and and big wood beams. Great location close to Guthrie, Mill Museum, and lots of great restaurants. Only thing we didn't like was that it was kind of loud at night and earlier in the morning.
2024 年 2 月入住 2 晚
Wendy 于 2024年02月22日 的回复
Thank you, Daniel, for taking the time to write a review. While we are thrilled that you enjoyed our hotel's appearance, location, and dining options, we are sorry to hear about the noise We will look in our system to see exactly what room you were assigned & if we can remedy the concerns for the future. We hope to see you again soon!

10/10 超赞

Mark

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Wendy 于 2024年02月16日 的回复
Thank you, Mark, for the perfect 10 out of 10 score. Come back soon!

2/10 糟糕

Griffin

商务旅客
不满意:员工和服务
2024 年 2 月入住 1 晚
Chelsea 于 2024年02月19日 的回复
We are so sorry for the technical issues we encountered that resulted in your reservation not making it to our system. We hope you'll have a chance to experience our property some day!

10/10 超赞

Laura

与家人出行
Service engaging, helpful; style and asthetics very up
2024 年 2 月入住 3 晚
Wendy 于 2024年02月12日 的回复
Thank you, Laura, for taking the time to write a review. We are so glad that you enjoyed our service, style, and aesthetics. Come back soon!

10/10 超赞

chris

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thought it was a beautiful Hotel. I loved the architecture and the flow of the building. The room we stayed at was very well designed and felt warm and private. I would absolutely recommend this hotel to anyone!
2024 年 2 月入住 1 晚
Wendy 于 2024年02月11日 的回复
Thank you, chris, for taking the time to write a review. We are thrilled that you loved the hotel, architecture, and your room. Come back soon!

4/10 很差

Zachary

满意:住宿条件和设施,清洁度
2024 年 2 月入住 3 晚
Chelsea 于 2024年02月9日 的回复
I'm sorry to see the stay did not meet your expectations, Zachary. I appreciated the opportunity to connect with you during your stay with your specific feedback. I hope you'll consider visiting us again the next time you visit Minneapolis!

2/10 糟糕

Laura,red wing

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice hotel but incredibly loud. The hotel was hosting a huge party that took over the entire main floor and had a dj on the second floor balcony blasting music till midnight. There were so many people crammed in there we had to push through the crowd just to get to the elevators. If we had known there was a party like this going on we would have picked a different hotel. $400 for the worst night sleep I’ve had in a hotel. A warning or ear plugs at checkin would have been nice. Also the breakfast staff at the Umbra restaurant in the hotel were incredibly slow and unfriendly. The woman at the front desk was very nice and understanding. Overall will not be going back. Surprised a Hilton would put a party over the comfort of the people paying to stay at the hotel.
2024 年 2 月入住 1 晚
Chelsea 于 2024年02月9日 的回复
Laura, I am so sorry that your stay did not meet your expectations and the event on the main level had a negative impact on you experience. I do appreciate the opportunity to recify this situation offline, and I hope you'll consider giving us another opportunity the next time you're in Minneapolis!

4/10 很差

Amela

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Noise levels high at 1 am, had to call the front desk at 1 am and 2am
2024 年 2 月入住 1 晚
Chelsea 于 2024年02月5日 的回复
Thank you for your feedback, Amela. I am so sorry you faced issues with noise from your neighbors during your stay. We hope you'll consider giving us another chance the next time you're visiting Minneapolis!