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关于丽笙明尼苏达州库恩拉皮兹乡村套房酒店的点评

2.5 out of 5
丽笙明尼苏达州库恩拉皮兹乡村套房酒店
155 Coon Rapids Blvd NW, Coon Rapids, MN

点评

6.8
10 分 - 超赞。198 条好评,共有 1003 条点评" "
8 分 - 还可以。310 条好评,共有 1003 条点评" "
6 分 - 一般。217 条好评,共有 1003 条点评" "
4 分 - 很差。173 条好评,共有 1003 条点评" "
2 分 - 糟糕。105 条好评,共有 1003 条点评" "

6.8/10

清洁度

7.6/10

员工和服务

6.8/10

服务设施

6.2/10

住宿条件和设施

6.6/10

环保

点评

8/10 还可以

Endogal,Iowa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay over
This was a hotel on the way so was not interested in what was nearby. Chose for cost and location. Was pleased with room cleanliness but clearly an older hotel. Had some issues with the keycards. Overall hotel's central areas and halls were clean but not always picked up right away.
2017 年 8 月入住 2 晚

4/10 很差

Crystal

与家人出行
不满意:住宿条件和设施,服务设施
Property is old and undergoing renovations. Lobby is done and the pool is closed all of May. Rooms are old and furnishings are outdated and broken. We had to move rooms because the AC was blown out and outlets did not work. Staff was friendly though!
2024 年 5 月入住 2 晚

10/10 超赞

Ray

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, will be staying again.
2024 年 2 月入住 1 晚
Linda E - Manager 于 2024年05月12日 的回复
Thank you for your positive review! I am glad you enjoyed your stay and will be looking forward to you staying with us again!

10/10 超赞

John

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I came into town for one night to pick up some parts for my car. I booked with Country Inn & Suites as I have in other places and not been disappointed. The staff was very helpful and courteous, the rooms clean and comfortable. My only suggestion would be that they put up a sign that could be seen from street as it sits back off the street and is easy to miss. I would stay there again.
2024 年 4 月入住 1 晚
Linda E - Manager 于 2024年04月29日 的回复
Thank you for the review! I am glad our staff and hotel room conditions exceeded your expectations!

8/10 还可以

Ricky

与配偶出行
满意:员工和服务
不满意:清洁度
The elevator might not be safe it makes sounds at the end plus the 3rd floor ice vending machine is broken
2024 年 4 月入住 1 晚
Linda E - Manager 于 2024年04月14日 的回复
Thank you for your response. Maintenance will be addressing the concerns for elevator and ice machine problems. We appreciate the feedback! We hope to make your next stay more memorable!

10/10 超赞

Mike

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Linda E - Manager 于 2024年04月15日 的回复
Thank you for the review! We are glad you enjoyed your stay!

4/10 很差

Josh

商务旅客
满意:住宿条件和设施,清洁度
不满意:员工和服务
The hotel is clean and respectful. However, after finding out that the door to my room did not clasp close. I could push the door open without using the key card. This was found out after sleeping in the room all night. I spoke to the front desk about it. This conversation was at approximately 8:00 am. I was told they would have a maintenance guy look at it. I got back from my conference at around 8:45 pm. I found the door was still not fixed. The person working the front desk came to my room and saw what I was talking about. I asked why it wasn't fixed and he had no answer. I then asked if I could get a new room or will it be fixed. I once again was told the maintenance guy would come up right away. I fell asleep around 11:45 pm and still had not seen a maintenance guy. The following morning I spoke to the same person at the front desk and got nothing but excuses. I then asked if people's security was important because their follow thru was not showing it to be important. After 24 hours of getting no where I was then told that a manager would call me. This never happened as well. I would strongly encourage people to consider how this hotel handles the security of their customers when choosing a hotel to stay at.
2024 年 4 月入住 2 晚
Linda E - Manager 于 2024年04月8日 的回复
Thank you for your response. I am saddened to hear about your experience with your door. I would love to hear from you, as I was not aware of the situation. We do take hotel security seriously. I promise this will be looked and taken care of in a timely manner. Please reach out to me with any other concerns.

10/10 超赞

Ranell

2024 年 3 月入住 2 晚
Linda E - Manager 于 2024年04月26日 的回复
Thank you for your review! We hope to see you again soon!

8/10 还可以

Maria

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front staff check in and check out were very nice and friendly. Breakfast was good and staff kept it stocked and the tables clean. New carpet in the hallways. New updated bathroom in my room. Were nice to see. Sink drain was slow to drain. Curtains would have liked the room darkening curtains across the whole window. It was to light in my room. Mattress was to hard for me. Pillows were good.
2024 年 3 月入住 1 晚
Linda E - Manager 于 2024年04月1日 的回复
Thank you for your response. We will definitely have maintenance look into these issues for a better experience next time!

10/10 超赞

Jodi

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing!!! I had an issue and they resolved it immediately!!! Will start again!!!
2024 年 3 月入住 5 晚
Linda E - Manager 于 2024年04月1日 的回复
Thank you for your kind words about the staff and hotel. We appreciate you taking the time to give us a review and hope to see you again!

2/10 糟糕

April

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Light didn’t work peace’s of hair and bath tub also you look out the window in see wood everywhere terrible look
2024 年 3 月入住 1 晚
Linda E - Manager 于 2024年03月25日 的回复
I am very sorry to hear that your stay did not meet expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for the review and hopefully you can give us another chance in the future!

4/10 很差

Jacquelyn,Coon Rapids

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 3 月入住 1 晚
Linda E - Manager 于 2024年03月20日 的回复
Thank you for your response!

10/10 超赞

Janice

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is awesome
2024 年 3 月入住 1 晚
Linda E - Manager 于 2024年03月16日 的回复
Thank you for your review! I am happy to hear that our staff exceeded your expectations!

10/10 超赞

Guerra

与家人出行
满意:清洁度、员工和服务、服务设施
Suitable.
2024 年 3 月入住 1 晚
Linda E - Manager 于 2024年03月16日 的回复
Thank you for the review. We greatly appreciate the feedback!

6/10 一般

Delwin

满意:员工和服务
2024 年 3 月入住 1 晚
Linda E - Manager 于 2024年03月16日 的回复
Thanks for review! We hope next time we can exceed your expectations.

6/10 一般

KeyAnya

与配偶出行
不满意:住宿条件和设施
My tv did not work the entire time, i let the staff know and all they gave me was a new remote that also didn’t work. I was just told sorry and maintenance would be informed. No resoltion
2024 年 2 月入住 1 晚
Linda E - Manager 于 2024年02月13日 的回复
HI, I am sorry to hear about your unresolved issue with your TV. I will personally ensure that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

8/10 还可以

Cathy

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 2 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for the review! Much appreciated!

4/10 很差

donald

团体旅客
不满意:客房舒适度,住宿条件和设施
Dont stay here
Noisy, clientel sketchy, didnt feel safe
2024 年 2 月入住 2 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for taking the time to give us a review. I am sorry to hear your stay was not up to par. We are placing additional key locks on our outside doors and through the building for everyone's safety.

10/10 超赞

Jan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay- best breakfast!!!
We always like to stay here when we get in the area because of their amazing breakfasts and cleanliness. Your breakfast lady is awesome!!!! Thank you!!
2024 年 1 月入住 1 晚
Linda E - Manager 于 2024年02月10日 的回复
Thank you so much for the positive review. We strive for every stay to be this memorable!

2/10 糟糕

Kristina

2024 年 1 月入住 2 晚
Linda E - Manager 于 2024年02月9日 的回复
We appreciate your business and the review. Please reach out to the hotel directly to express any concerns you may need to have resolved!

8/10 还可以

Alena

满意:员工和服务
2024 年 1 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for the review! Much appreciated!

6/10 一般

Jennifer

满意:清洁度
Tv didn’t work properly but overall not too bad for the price
2024 年 1 月入住 1 晚
Linda E - Manager 于 2024年02月10日 的回复
Thank you for taking the time to leave a review. We have currently just switched TV providers! We hope this won't be an issue in future stays!

6/10 一般

Tracy

与家人出行
It smelled like sewer gas and when we tried to tell the front desk person he just said no we don’t have that problem here but we know what that smell is and it took about 30 mins for him to come to front desk to check us in. The room was nice. The building was under construction, I get things happen but were frustrated that he didn’t even care to recognize how bad the smell was it was bad. Otherwise everything else was good. I will likely stay there again hoping at that time the construction will be done. It was very convenient and breakfast was awesome!
2024 年 1 月入住 1 晚
Linda E - Manager 于 2024年02月10日 的回复
Thank you for leaving a review. I am sorry some parts of your stay were not up to standard. We appreciate the feedback as we strive to make sure every guest is happy every time. We hope to see you again in the future after renovations!

6/10 一般

Matt

与家人出行
满意:员工和服务,清洁度
Looking better in the New Year
Hotel is still in the midst of a renovation. While the decor is looking good, they seem to have left the beds for last. Whether that's a choice or a supply chain issue is unknown to me. Still a good stay for the price.
2024 年 1 月入住 2 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for the detailed review. Hopefully by May all renovations will be completed. We hope to see you again soon!

8/10 还可以

Lisa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very nice staff and accommodating
2024 年 1 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
I am glad to hear our staff was very helpful and accommodating! We hope you can join us again.

6/10 一般

Mark

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
2024 年 1 月入住 2 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for the review! We appreciate it!

6/10 一般

Kalia

与家人出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
2024 年 1 月入住 2 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for the rating!

10/10 超赞

Khalilah

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
We appreciate the outstanding review! We hope to see you again soon!

4/10 很差

Candus

不满意:住宿条件和设施,清洁度
There was construction and the room we were in was not even finished. No trim or baseboards on the walls
2023 年 12 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
Thank you for your review. We are trying to get through renovations in a timely manner. We appreciate your patience and hope to see you again once we have fully renovated.

2/10 糟糕

Tami

不满意:住宿条件和设施,员工和服务
Very loud and partly being renovated
2023 年 12 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
I apologize for this experience. We are currently replacing carpet in all the of the rooms. We will be getting new furniture as well soon! Hope we can see you when renovations are finished!

10/10 超赞

Jennifer L

与家人出行
满意:服务设施
2023 年 12 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
We appreciate the outstanding review! We hope to see you again soon!

2/10 糟糕

Lydia

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Linda E - Manager 于 2024年02月9日 的回复
We appreciate your business and the review. Please reach out to the hotel directly to express any concerns you may need to have resolved!

6/10 一般

真实旅客

满意:客房舒适度,清洁度
不满意:住宿条件和设施,员工和服务
Won’t be returning
When I was trying to check in no one was around to check me in. I stood around for at least 20 minutes. The place is under construction and a complete mess that would have been nice to know. It’s also run down the rooms are beat.
2023 年 12 月入住 2 晚
Linda E - Manager 于 2023年12月19日 的回复
Thank you for your feedback. Hopefully you can check out the rooms after our major renovation!

10/10 超赞

Euphemia

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It was great
2023 年 12 月入住 1 晚
Linda E - Manager 于 2023年12月19日 的回复
We appreciate your feedback! Hope to see you again soon!

10/10 超赞

William

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is a great value
2023 年 12 月入住 1 晚
Linda E - Manager 于 2023年12月5日 的回复
Thank you for the positive feedback! We look forward to you staying with us again!

2/10 糟糕

Bruce

满意:服务设施
不满意:清洁度、员工和服务、住宿条件和设施
They say it's been rebuilt but it looks terrible and the rooms are not clean is what they used to be and serves as terrible
2023 年 12 月入住 1 晚
Linda E - Manager 于 2023年12月5日 的回复
Thank you for the feedback. We will be undergoing construction for the rest of the year. Hopefully we can make your stay more positive next time! Please reach out with any questions or concerns!

8/10 还可以

Lisa

2023 年 12 月入住 1 晚
Linda E - Manager 于 2024年02月9日 的回复
We appreciate the outstanding review! We hope to see you again soon!

2/10 糟糕

brittany

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t!
This place was horrible. Flooring was torn up, construction stuff everywhere, numbers taped to doors, doors uncloseable, stained carpets and beds. Safety was an issue as a solo female and staff were a little intrusive into asking you personal details of what you were doing in town. Wanted to turn right back around.
2023 年 10 月入住 1 晚
Linda E - Manager 于 2023年11月30日 的回复
Thanks for your response, we are waiting for new signage to come in. Material is on back order; we have replaced those numbers. New furniture is also on back order, choice was supposed to send in July. These things are out of our control. Brand new furniture is going in all rooms. We are currently still undergoing a 2-million-dollar renovation, we hope you can join back once is all finished! New carpet is going in as well (as you can clearly see).

10/10 超赞

Annie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoy my stay.
2023 年 11 月入住 6 晚
Rick P 于 2023年11月28日 的回复
Thank You for your Feedback.

2/10 糟糕

Erika A

与家人出行, 商务旅客
满意:员工和服务,清洁度
People across the hallway were fighting
2023 年 11 月入住 2 晚
Rick P 于 2023年11月28日 的回复
Thank your feedback.

4/10 很差

真实旅客

满意:员工和服务
不满意:客房舒适度,清洁度
2023 年 11 月入住 1 晚
Linda E - Manager 于 2023年11月22日 的回复
Thank you for taking the time to give us a review!

6/10 一般

Kathy

2023 年 11 月入住 1 晚
Linda E - Manager 于 2023年11月20日 的回复
Thanks for your response!

6/10 一般

Kara

与家人出行
满意:服务设施,员工和服务
不满意:住宿条件和设施
the breakfast was nice
2023 年 11 月入住 1 晚
Linda E - Manager 于 2023年11月12日 的回复
Thanks for taking the time to give us a review! We hope to see you again!

4/10 很差

KEITH

带宠物出行, 与配偶出行
不满意:住宿条件和设施,清洁度
Room heater very noisy, non smoking room smelled of smoke. Cotton travel bags left on the floor had to be washed because of the smell. Flooring was being replaced all over the building. Exit stair cases weren’t safe to use. Construction materials everywhere. Mattress was poor quality.
2023 年 11 月入住 1 晚
Linda E - Manager 于 2023年11月9日 的回复
Thank you for your response. Hopefully you can join us back after renovations!

4/10 很差

Everly

2023 年 10 月入住 2 晚
Linda E - Manager 于 2023年11月9日 的回复
Thanks for the rating!

4/10 很差

Sue

与配偶出行, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
Biscuits and gravy was delicious. Property is unsafe. Stairway steps are loose when you step on it. They have construction wood against the stair rails which is hazardous. Carpets in room and super dirty and it was just super noisy. Pools looks dirty. Theyve been having construction supposedly going on for almost year now but there is no one there working during the day on anything. Its just there.
2023 年 10 月入住 3 晚
Linda E - Manager 于 2023年11月5日 的回复
Thanks for giving us a review. I will have maintenance look into the issue with the stairs. We try not to have construction crew in over the weekend, so guests can have a more relaxing and enjoyable time. Also, it is our busiest time. We hope you can appreciate these efforts. Please check us out again after remodel!

4/10 很差

Gretchen

不满意:住宿条件和设施,清洁度
2023 年 10 月入住 2 晚
Linda E - Manager 于 2023年11月5日 的回复
Thanks for your response!

8/10 还可以

Ryan

与配偶出行
满意:清洁度、员工和服务、服务设施
2023 年 10 月入住 1 晚
Linda E - Manager 于 2023年11月5日 的回复
Thanks for taking the time to rate us!

4/10 很差

Alison

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Not worth the price
Hotel is being renovated and we weren’t made aware of that. Room smelled. Sheets looked like they had blood stains, hair clogging the bathroom shower, and due to no carpet in the hallway housekeeping voices were extremely loud in the early morning.
2023 年 10 月入住 1 晚
Rick P 于 2023年10月30日 的回复
Sorry for your Experiance.

8/10 还可以

Summer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is currently being remodeled so the halls are missing their carpet. Our room was nice but I was confused to why we booked and paid for a king size room but upon check in were given a room with two queens. When asked we were told they didn't have a King room cleaned... we did not check in til 8:45pm so that was a bit discouraging.
2023 年 10 月入住 1 晚
Linda E - Manager 于 2023年10月26日 的回复
I am sorry to hear about your experience. I hope you can join us after renovations! Please reach out for any other concerns!