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关于明尼阿波利斯圣保罗 - 罗斯维尔万怡酒店的点评

3 out of 5
明尼阿波利斯圣保罗 - 罗斯维尔万怡酒店
2905 Centre Pointe Dr, Roseville, MN

点评

8.8

超赞

10 分 - 超赞。229 条好评，共有 464 条点评" "
8 分 - 还可以。170 条好评，共有 464 条点评" "
6 分 - 一般。46 条好评，共有 464 条点评" "
4 分 - 很差。16 条好评，共有 464 条点评" "
2 分 - 糟糕。3 条好评，共有 464 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

7.2/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Vicki

满意：清洁度、员工和服务、住宿条件和设施
Overall was in good shap, clean friendly staff. Comfy bed loved the pillows
2024 年 5 月入住 1 晚
GM 于 2024年05月13日 的回复
We are so glad you enjoyed your stay Vicki, please come again.

4/10 很差

Kari

与家人出行
不满意：员工和服务
The building and rooms themselves were nice. The staff were mediocre. No continental breakfast which is whatever but we were told we could not bring outside food or beverages into the hotel. We were expected to eat the food from the bristo and drink at the bar only. If you're going to demand that, at least have staff that can manage that. The bartender on both nights was MIA for the majority of the time and very slow. It took over 10 minutes to get served one night and another night we had friends who didn't get a simple beer for a half hour while standing at the bar the whole time waiting. Ridiculous. Then on a Saturday night, you do last call for beverages at 9:30 pm? And expect us to not bring in our own beverages? Saying that we can't sit around in the lobby area at the tables provided to have a drink or some food and converse? We were not a loud group by any means but to kick us out and tell us to go drink in our rooms? Definitely do not recommend this hotel to the middle-class average people.
2024 年 4 月入住 2 晚
GM 于 2024年05月2日 的回复
Thank you for your review, Kari, and we are sorry to read about your experience- as it is very important that all of our guests enjoy their stays with us. I have shared your comments with our staff. Thank you for your feedback.

10/10 超赞

Ann

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff at the hotel! Everyone was very friendly from the time we arrived!
2024 年 4 月入住 1 晚
GM 于 2024年04月8日 的回复
Thank you Ann for staying with us and taking the time to let us know how we did. We hope to see you again should your travels bring your our way again!

6/10 一般

Traci

满意：清洁度、员工和服务、住宿条件和设施
The property and staff were amazing!! however there was a hocket tournament and it looked like a party walking into the lobby. the kids were loud and running the hallways throwing ice. we could not get into the pool area due to the number of kids in there. it was dis appointing after a long day and paying for a hotel with these specific amenities we couldnt use.
2024 年 4 月入住 2 晚
GM 于 2024年04月8日 的回复
Thank you Traci for choosing to stay with us and I am sorry to hear that you weren't able to enjoy as many amenities as hoped to- certainly weekends are the busiest with teams and we always hope that parents monitor their actions and it seems that wasn't the case and sorry that impacted your stay.

10/10 超赞

Cheri

满意：清洁度、员工和服务、服务设施、住宿条件和设施
new facility, beautiful lobby and rooms
2024 年 3 月入住 2 晚
GM 于 2024年03月18日 的回复
Thank you for staying with us and your kind words. We are glad you enjoyed your stay and we hope to host you again, should your travels bring you this way again!

10/10 超赞

Kelsey

满意：清洁度、员工和服务、住宿条件和设施
Wonderful staff. Quiet and clean place.
2024 年 3 月入住 1 晚
GM 于 2024年03月14日 的回复
Thank you for your kind words, review, and for staying with us and we hope to host you again- should your travels bring you our way again!

10/10 超赞

Sharon

2024 年 3 月入住 2 晚
GM 于 2024年04月8日 的回复
Thank you Sharon, we are glad you enjoyed your stay! We hope to see you again.

10/10 超赞

Jasmine

满意：清洁度、员工和服务、住宿条件和设施
The remodel was very nice. Clean room. Staff was excellent A few complaints. Had room right next to the ice machine room which was very loud the entire night. Room only stocked with decaf coffee. And the streaming options for the tv did not work.
2024 年 1 月入住 1 晚
Emily 于 2024年01月29日 的回复
Thank you for your positive feedback! We're thrilled you enjoyed the remodeled features, clean room, and excellent service. We apologize for the inconvenience of the noise near the ice machine and the issues with the coffee and TV streaming options. Your comments are valuable, and we'll address these to ensure a more comfortable stay next time. We appreciate your understanding and look forward to hosting you again.

10/10 超赞

Natalia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very friendly staff
Pool area is cold. No tea in a room. Very friendly staff.
2024 年 1 月入住 1 晚
Emily 于 2024年01月29日 的回复
Thank you for your perfect score and valuable feedback! We're delighted you enjoyed our friendly staff. We appreciate your input regarding the pool area temperature and the tea in the room. Your comments help us enhance the guest experience, and we hope to welcome you back for another fantastic stay.

10/10 超赞

jeong

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Emily 于 2024年01月9日 的回复
Thank you so much for the kind review and for staying with us. We hope to see you again soon!

10/10 超赞

Tracy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly, clean, quiet on a Thursday night.
2023 年 12 月入住 1 晚
Emily 于 2023年12月26日 的回复
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff very friendly, the hotel clean, and the environment quiet on your Thursday night stay. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit.

10/10 超赞

John

Hot, comfortable, friendly
Hot shower, comfortable beds, very friendly and professional staff. What more would you need.
2023 年 12 月入住 1 晚
Emily 于 2023年12月26日 的回复
Thank you for your fantastic review! We're delighted to hear you enjoyed a hot shower, comfortable beds, and experienced the friendliness and professionalism of our staff. Your positive feedback means a lot to us. If there's anything else you need on your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 超赞

Amy

2023 年 10 月入住 2 晚
Emily 于 2023年12月26日 的回复
Thanks for the great review, Amy! We're so happy to see that you enjoyed your stay! Hope to welcome you back again soon!

8/10 还可以

Roberta

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easier to fall asleep with noise
They don't have fans in the bathroom..
2023 年 11 月入住 1 晚
GM 于 2023年12月4日 的回复
Thank you for staying with us Roberta and your review. I completely understand the need for "noise" in the room. Should you stay with us again, please let us know as we have box fans that we let guests' use while staying with us for that very purpose! We hope to see you again.

10/10 超赞

Scott

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Located by many other hotels just off the freeway. Quiet and simple.
2023 年 10 月入住 2 晚
G 于 2023年12月4日 的回复
Thank you for staying with us Scott and we couldn't agree more, very easy to find us and in the middle of the Twin Cities- rather visiting St Paul or Minneapolis we have it all. We hope to see you again, should your travels bring you this way!

10/10 超赞

Judy

满意：住宿条件和设施，清洁度
Excellent Hote!
Very modern, updated hotel! Service was great. Cleanliness was exceptional! We enjoyed our stay.
2023 年 10 月入住 2 晚
GM 于 2023年12月4日 的回复
Thank you for staying with us Judy and your kind words. We are pleased to read that you enjoyed your stay and our recent renovation, as well as commenting on our staff! We take great pride in providing great service to our guests and are glad when it is noticed! Thank you again and we hope you stay with us in the future!

8/10 还可以

gregory，tea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
easy check in.. like the amenities / drink and dining options
2023 年 10 月入住 1 晚
GM 于 2023年12月4日 的回复
Thank you for staying with Gregory, we are glad you enjoyed your stay!

10/10 超赞

Nancy

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
GM 于 2023年12月4日 的回复
Thank you for staying with us, Nancy and we are glad you enjoyed your stay! We hope to see you again should your travels bring you our way!

10/10 超赞

Lorelie

满意：清洁度、员工和服务、住宿条件和设施
Quiet, comforrable.
2023 年 10 月入住 1 晚
GM 于 2023年10月12日 的回复
We are glad you enjoyed your stay with us and we hope to see you again!

6/10 一般

Charles

与家人出行
满意：员工和服务，清洁度
The gym had only cardio equipment or an incomplete array of free weights. The breakfast offered was for outrageous prices. The rooms were Spartan, at best, with no in-room safe. The colors were depressing.
2023 年 9 月入住 3 晚
GM 于 2023年10月12日 的回复
Thank you for your review and opinion on our renovations as a branded hotel we follow those guidelines and we hope to see you again.

10/10 超赞

Lani

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
GM 于 2023年10月12日 的回复
We are glad you enjoyed your stay with us and we hope to see you again!

8/10 还可以

Melissa

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are extremely friendly and helpful.
2023 年 8 月入住 4 晚
GM 于 2023年10月12日 的回复
Thank you for your kind comments on our staff, as we strive to exceed our guests expectations and we hope to see you again- should you travels bring you our way again!

10/10 超赞

Nancye

满意：客房舒适度，住宿条件和设施
2023 年 8 月入住 1 晚

8/10 还可以

Diana

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
Nice. Helpful
2023 年 7 月入住 1 晚

10/10 超赞

Renee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay
Nice staff, clean updated room.
2023 年 6 月入住 2 晚

6/10 一般

chue

2023 年 6 月入住 1 晚

10/10 超赞

Karen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay
Excellent! Very comfortable and spacious and clean!
2023 年 5 月入住 3 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 3 晚

8/10 还可以

MORIAH

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
We stayed for a hockey tournament. Rooms were clean and comfortable, lobby worked well for our team meals and the kids enjoyed the pool.
2023 年 5 月入住 2 晚

10/10 超赞

Amanda

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚

10/10 超赞

Brent，Mason City

2023 年 4 月入住 2 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice hotel
2023 年 3 月入住 2 晚

6/10 一般

Korey

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Pool under construction so could not swim, fridge in room did not work, water in shower did not get hot enough

4/10 很差

Ara

与家人及幼儿出行
不满意：员工和服务、服务设施、住宿条件和设施
Under construction, front desk not staffed upon arrival, no continental breakfast
2022 年 11 月入住 1 晚

6/10 一般

Brandon

与家人出行
满意：清洁度、员工和服务、服务设施
The check in clerk on staff was amazing, Fast, fun and very helpful. We had a little problem with the room and he had things fixed in the blink of an eye. Current construction made things a bit noisy, and I rather dislike the bathroom remodel with a cooler than expected shower and no good place to hang the washcloth, but the bed was comfortable, and the service outstanding.
2022 年 11 月入住 2 晚

10/10 超赞

Kayla

2022 年 11 月入住 2 晚

10/10 超赞

Vickie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
They were a few growing pains since it is under renovation. On the plus side we got to stay in a newly renovated room. It was wonderful. Excellent staff.
2022 年 10 月入住 2 晚

2/10 糟糕

Troy

与配偶出行
不满意：住宿条件和设施，服务设施
Not worth the money. No restaurant or bar on the weekends like advertised. Showers flood the floor after a few minutes. We chose this place for our anniversary, very bad decision on my part.
2022 年 10 月入住 1 晚

8/10 还可以

Jerome

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The room was OK but there were no amenities It was under remodeling...Poor Job by who ever is responsible for sending us to that hotel.
2022 年 9 月入住 3 晚

10/10 超赞

Jean

满意：清洁度、员工和服务、住宿条件和设施
2022 年 9 月入住 1 晚

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very good even with the construction/destruction
The *only* complaint is that the a/c was REALLY loud when it kicked on. Even tho some amenities weren’t available (restaurant for example) due to construction I would stay here again. The concierge on check in gave me an espresso from the Starbucks as a courtesy when it was closed. Hopefully it will be better when the renovations are completed.
2022 年 9 月入住 3 晚

6/10 一般

Susan

满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
2022 年 9 月入住 1 晚

6/10 一般

Robert

2022 年 8 月入住 1 晚

6/10 一般

Jeffrey

满意：员工和服务，清洁度
不满意：住宿条件和设施
The price per night was ver very high especially for the fact that there was construction going on
2022 年 8 月入住 1 晚

10/10 超赞

Shawn

2022 年 7 月入住 1 晚

10/10 超赞

Ronald

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
The jacuzzi was cold and jets did not work ….. pool was to cold… ice machine broke on 3rd floor
2022 年 7 月入住 1 晚

4/10 很差

Michael

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
I have a handicap and it was hard for me to access my room. One elevator was down and the one that was working made it so I had to ealk through a construction site. Our room was on the other end of the hotel from the working elevator, so it was a long walk for me. The room was nice and clean. My son was very disappointed about the fact that the pool was down due to the construction. I would have liked a little notice that the hotel was under construction as well. The staff was nice and polite. Overall not the best experience for the amount we were charged. I wouldn't stay there again.
2022 年 6 月入住 1 晚

6/10 一般

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
We were expecting a breakfast to be included like other hotels we have stayed at. It turned out that breakfast was an extra charge that we did not pay for when we made reservations, per the person at the check-in desk. It appeared the breakfast that was available was not a buffet type that we prefer. Some food in a sack and Starbucks coffee to purchase. Everything else about the facility was fine. We wound up going to Denny's Restaurant. Next time we will consider the Hampton Inn nearby.
2022 年 4 月入住 1 晚