2/10 糟糕
Brandi O.
2024年06月3日
不满意:清洁度
Terrible Communication
There was 0 communication after booking the vrbo. Was told there would be communication a few days before check in and that never happened. Messaged again asking how to check in and get into the property and never heard back. When arrival came, there was no keys, no person or anyone there to get us into the property. I texted and called and still nothing. We stood outside for more than an hour waiting and talking with customer service who also couldn’t get ahold of the vrbo property owner. It was cold outside and we still didn’t hear back even after booking a different location. Still nothing even after refund. Very disappointed.
Brandi O.
2024 年 4 月入住 1 晚