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关于商务区内凯艺酒店的点评

2.5 out of 5
商务区内凯艺酒店
1600 James Circle N, Brooklyn Center, MN

点评

6.6
10 分 - 超赞。131 条好评，共有 664 条点评" "
8 分 - 还可以。196 条好评，共有 664 条点评" "
6 分 - 一般。141 条好评，共有 664 条点评" "
4 分 - 很差。84 条好评，共有 664 条点评" "
2 分 - 糟糕。112 条好评，共有 664 条点评" "

6.6/10

清洁度

7.4/10

员工和服务

5.4/10

服务设施

6.4/10

住宿条件和设施

5.0/10

环保

点评

4/10 很差

Stephanie

满意：员工和服务
不满意：住宿条件和设施，服务设施
The back of the property has no security cameras. There’s an abandoned parking lot back there where a lot of people tend to just randomly hang out at - didn’t seem safe. The room I had didn’t have a screen in the window; anybody could literally come in and out of the window if they wanted to. Furniture and curtains are really old and beat up; the curtains had stains and smelled like old pee. The sheet on the bed had little stains, and pillows were flat. The microwave worked, but was leaning to one side. Also, the beverage vending machine was down. I’m actually surprised I didn’t see insects in the place. Staff seemed to be ok. Definitely not worth the almost $300 I spent for 3 nights there. Will never go to that location again.
2024 年 5 月入住 3 晚

2/10 糟糕

Markisha

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is by far the worst place to stay. Had stains all on the bed spreading pillow cases, blood on the wall, different areas in the room, bug, had to b killed on my head while laying down resting, rust, mode, corroded, Bacteria dirt staining all in the tub, me and my family couldn’t bath at alll. We slept in are clothes bc bedding wasn’t Presentable in a cleaning matter. And to top that all offf my son comes from a long hard day at work from overtime as a manager of his store and when he gets to the hotel he was told to wait in the lobby for someone to come down and assist my son up. When I sat in my car for 2hours and watch others never receive such treatment going in and out but my son was single out bc of his Appearance wearing a book bag having a PlayStation five in his hand as well as a uniform on some how Offended people and got him harassed and treated differently than others staying there. Stereotype and racial profile all because of his appearance, he supposedly as the manager said he could have been a robber. so saddd & very very unprofessional
2024 年 5 月入住 1 晚
Abdul 于 2024年05月4日 的回复
Sorry for this.

2/10 糟糕

Wendy

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Abdul 于 2024年04月30日 的回复
Wendy,Thank you for your recent stay at Quality Inn. Property didn't get perfect review score. We will do our best to get best feedback after next stay.

2/10 糟糕

kevin，Philadelphia

不满意：住宿条件和设施，清洁度
Had to see front desk about keycard every time I left the room due to it not working every time. The shower curtain had blood in them.
2024 年 4 月入住 4 晚
Abdul 于 2024年04月18日 的回复
Kevin,Very sorry to hear key issue all the time. Management is going to address this issue immediately because guest satisfaction is most important for us.Best regards

6/10 一般

Tyler

与家人出行, 与配偶出行
you get what you pay for so can’t complain , front desk were nice and chill but the area was loud outside
2024 年 4 月入住 3 晚
Abdul 于 2024年04月15日 的回复
Tyler,Thank you for the stay at quality Inn and feed back. Management is going to address outside loudness. See you again soon.

4/10 很差

Brenda

2024 年 4 月入住 1 晚
Abdul 于 2024年04月28日 的回复
Brenda,Thank you for the stay at Quality Inn. See you again soon.

4/10 很差

Susan

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I did not like that. There was absolutely no lock on the windows. There was a party that raged outside our bedroom window till 3:00 a.m.. we found out in the morning that any one of them could have gotten into our room. This still has me shaking
2024 年 4 月入住 1 晚
Abdul 于 2024年04月8日 的回复
Susan,Thank you for the stay at Quality Inn. We apology for this kind experience. Management is going to address this issue immediately to make more safe your next stay.Regards.

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施
Nice atmosphere & clean.
2024 年 4 月入住 1 晚
Abdul 于 2024年04月8日 的回复
Amanda,A big thank you for your recent stay at Quality Inn and amazing feedback. See you again soon.Best regards.

2/10 糟糕

Treyvond

不满意：住宿条件和设施，服务设施
I. Have pictures and will be disputing this but it was so gross
2024 年 3 月入住 1 晚
Abdul 于 2024年03月29日 的回复
Treyvond,Thank you for stay. Management will address this issue immediately.Sorry for that.

4/10 很差

Barbara

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bedsheet had a burn hole, comforter had stains, ants all over the bathroom, bathtub was taped up, couldn’t close the curtains
2024 年 3 月入住 2 晚
Abdul 于 2024年03月20日 的回复
Hotel is going to address this issue immediately. See you again.

6/10 一般

Aderonke

满意：住宿条件和设施，服务设施
It is affordable.
2024 年 2 月入住 3 晚
Abdul 于 2024年03月20日 的回复
Thank you for the stay at Quality Inn and feedback. See you again.

4/10 很差

Erica

Got blamed for a backed up toilet had 3 different rooms all were dirty very disappointed then they made My kids wait outside until I got backed and kicked them outta room very rude they were scared
2024 年 1 月入住 2 晚
Abdul 于 2024年03月20日 的回复
Erica,Hotel will address this issue.

10/10 超赞

Tommie

2024 年 1 月入住 2 晚
Abdul 于 2024年03月20日 的回复
Thanks

2/10 糟糕

Erica

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Abdul 于 2024年03月20日 的回复
Thank you

2/10 糟糕

Madelyn

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Furniture really dirty, holes and stains on sheets and comforters. Entire place smelled of smoke. People fighting in the hallways. Do not stay here.
Abdul 于 2024年03月20日 的回复
Sorry to hear this issue. We will address it. Thank you

2/10 糟糕

真实旅客

团体旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
Our doors were banged several tines during the night. This hotel is not safe. The rooms smell horrible
2024 年 1 月入住 1 晚

6/10 一般

Jenna

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
There was horrible dirt and stains around the bathroom, bedding, and especially the curtains… the entire floor smelt like cigarettes.
2023 年 12 月入住 1 晚

6/10 一般

Dale

2023 年 12 月入住 1 晚

10/10 超赞

Lanessa

团体旅客
满意：员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

Jamie

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very run down and dirty, the room were dirty the bedsheet was burnt from cigarette the curtain doesn't close all the way. It was loud and noisy, felt unsafe due to drug dealers on the parking lots. Breakfast was bad. The room had a chemical smell. Fire alarm went off early morning due to people smoking in there room.

8/10 还可以

Maleah

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、服务设施
Very easy check in, quiet rooms and surrounding areas. Only downside was the condition of the hotel. Outlets taped together, cracked toilet, the elevator was creaky, and the bathroom floor was in poor shape. It was an overall nice stay despite the issues.
2023 年 11 月入住 2 晚

4/10 很差

PERRY

不满意：住宿条件和设施，清洁度
There was more unsavory business going on at this motel than the south side of Chicago on a weekend. Just surprised I didn’t hear any gun shots. Wouldn’t stay there again if it meant sleeping in my car as alternative.
2023 年 11 月入住 1 晚

10/10 超赞

Tom

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2023 年 11 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible Hotel
This was by far the most dirty hotel I have ever stayed in! Pictures were very misleading to say the least. Tiles in the bathroom were sagging and cracked. Cealing had water stains every where. There was mold in corners and in the elavator. Entire elavator panel was unhinged. There is no way this place should have passed any real health inspection. Death trap ready to happen.
2023 年 10 月入住 1 晚

2/10 糟糕

Pearl

2023 年 10 月入住 1 晚

2/10 糟糕

Cynthia M.

满意：清洁度、员工和服务、服务设施、住宿条件和设施
My son stayed for 2 weeks. The staff was very helpful and kind.
2023 年 10 月入住 1 晚

8/10 还可以

James

2023 年 10 月入住 2 晚

10/10 超赞

Justine

2023 年 10 月入住 1 晚

6/10 一般

Daniel

不满意：员工和服务
.
2023 年 10 月入住 1 晚

10/10 超赞

Paul

2023 年 10 月入住 4 晚

6/10 一般

Amy

满意：清洁度、员工和服务、住宿条件和设施
Breakfast was terrible
2023 年 9 月入住 1 晚

4/10 很差

robert

与配偶出行
不满意：住宿条件和设施，服务设施
People living in lobby. Holes in curtains and bedspread. Hotel needs renovations. Poor water pressure. Unsafe location. Booked for two nights but only could stay overnight due to questionable cliental.New staff looks like trying to change things but will take a long time. Still working on trying to get refund for night we did not stay

2/10 糟糕

Sukhdilpreet

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Every piece of furniture is broken and ripped, carpets not vacuumed properly
2023 年 9 月入住 1 晚

2/10 糟糕

Corey

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Bed sheets and pillow cases had stains, “blackout” curtains were ripped up and stained and not even able to close. Staff were rude about receiving extra towels, said that we had some in our room and they only have a limited amount. Fine, but this is a hotel right?... drawers on dresser wouldn’t stay closed, tv stand was chipped away at. Hallways and elevator smelled awful. Continental breakfast was a joke only had waffles bagels bread and cereal.. no juice, eggs or meat choices. Best thing about this hotel was leaving. Never staying here again.
2023 年 9 月入住 2 晚

4/10 很差

Sayan，Brooklyn Center

商务旅客
不满意：住宿条件和设施，清洁度
Need upgrade on everything.
2023 年 9 月入住 1 晚

2/10 糟糕

Jiunn Shi

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place should not be listed. The room smells like wet stinky socks, everything was worn down and broken. DO NOT STAY HERE . At least the staff was nice but the property is not for average human beings. Just dirty, feels unsafe, gross!!!!!!
2023 年 9 月入住 1 晚

4/10 很差

Donald

不满意：清洁度、服务设施、住宿条件和设施
This location was dirty, rundown, elevators didn't work. Owners are sucking as much money out of this hotel without investing in the business.
2023 年 9 月入住 2 晚

2/10 糟糕

Seth

与家人及幼儿出行
不满意：员工和服务、服务设施、住宿条件和设施
Where do I start? Ceiling smoke detector wrapped in paper started chirping at 1130am, cigar stuffed with cannabis, toilet flusher missing, elevator broken, outdide doors propped open, and women of the night servicing people in the parking lot. Horrible place..
2023 年 9 月入住 1 晚

2/10 糟糕

Justin

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
I did NOT enjoy the stay here at all. It was dirty, hey grungy, and loud noise/partying outside in the parking lot until 3AM. I would never stay here even if it was free. Horrible horrible experience. Would never recommend.
2023 年 9 月入住 1 晚

6/10 一般

Josef

不满意：住宿条件和设施，员工和服务
Close to the Events that I attended
2023 年 8 月入住 4 晚

4/10 很差

Christopher

与家人出行
不满意：清洁度
There were holes in the walls, stains all over the walls and on the sheets and towels, no hot water, and the room smelled damp.
2023 年 9 月入住 2 晚

8/10 还可以

Hardtime

Ok
2023 年 9 月入住 3 晚

2/10 糟糕

JOSE

与配偶出行
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
not a good option
2023 年 9 月入住 3 晚

2/10 糟糕

Cecilia

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was not as advertised. The room we were given didn’t have window coverings and was by a bright street/parking lot lamp and the toilet was leaking. We asked for a change of room and were offered a smoking room that reeked of 25 years of smoke and nicotine. We had no choice but to take the original room and personally turn the water off at the toilet. Saab the manager advised he would give us a partial refund which now I need to organize through Expedia.
2023 年 8 月入住 1 晚

4/10 很差

Christopher

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting and disappointing
Property is not as described. No gym. No pool. Horrible condition of the building. The room was in terrible condition. The bedding was extremely old, smelly with holes in the blanket. The carport was rolled up in places. The smell of the room was that of a mixture of wet dog and cigarettes. The halls smelled of wet cigarettes and marijuana. We booked Sunday to Sunday for an event. We decided to leave a day early. Just couldn’t take the smells and disgusting room any longer. About an hour after I left, I noticed an attempted charge by the hotel for $122. I called and the man that I talked to about checking out early told me it was an accident. It was not an accident. It was on purpose. His demeanor on the phone seemed shocked that I called so quickly as he knew how far I had to travel. Shady business practices. Horrible quality. Stay somewhere else.
2023 年 8 月入住 7 晚

4/10 很差

MICHELLE，REDWOOD FALLS

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was in disrepair. Coffee machine was broken.
2023 年 8 月入住 1 晚

6/10 一般

Gloria

满意：员工和服务
不满意：住宿条件和设施，清洁度
Check in was great once in the room I noticed the tub wasn't clean and the TV stand was rotted out
2023 年 8 月入住 1 晚

2/10 糟糕

Cynthia

不满意：清洁度、员工和服务、住宿条件和设施
Totally terrible
2023 年 8 月入住 1 晚

2/10 糟糕

Angel

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
不满意：住宿条件和设施，清洁度
Don’t recommend
Would not recommend. Hallways smell like cigarettes and weed. Cleanliness is ok, baseboards are gross, elevator floors are sticky and missing baseboards. Very run down including maintenance of the room. Kids were uncomfortable but it’s hard when you book online
2023 年 7 月入住 1 晚