住宿正面

关于费尔蒙特塔伯拉酒店的点评

4.5 out of 5
费尔蒙特塔伯拉酒店
3045 chemin de la Chapelle, CP 2670, Mont-Tremblant, QC

点评

8.8

超赞

10 分 - 超赞。615 条好评,共有 1005 条点评" "
8 分 - 还可以。209 条好评,共有 1005 条点评" "
6 分 - 一般。102 条好评,共有 1005 条点评" "
4 分 - 很差。48 条好评,共有 1005 条点评" "
2 分 - 糟糕。31 条好评,共有 1005 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

8.6/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

YANG

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice experience
Very nice experience. We enjoyed my short journey here. We will come back
2021 年 10 月入住 1 晚
Genevieve R. 于 2021年11月11日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Sandra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Personnel courtois et attentionné . Fairmont or très agréable
2024 年 4 月入住 1 晚

10/10 超赞

Ronald

Perfect
2024 年 4 月入住 1 晚

10/10 超赞

Jason

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful
2024 年 2 月入住 3 晚
Francesca Celli 于 2024年04月25日 的回复
Dear Jason,First of all we would like to thank you for your score.We hope to see you soon.Best regards.

10/10 超赞

Daniel

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel and staff
2024 年 4 月入住 1 晚
Francesca Celli 于 2024年04月25日 的回复
Dear Jason,First of all we would like to thank you for your score, our property and our staff.We hope to see you soon.Best regards.

4/10 很差

denis

On ne nous avait pas faire part que la piscine intérieure était fermée et que l hôtel était en rénovation. De plus, le wi-fi n’était pas inclut. Séjour très ordinaire.
2024 年 4 月入住 1 晚
Francesca Celli 于 2024年04月22日 的回复
Cher M. Denis,Pour ce qui est de la piscine intérieure, nous étions en train de la rénover, mais nous disposons de la piscine extérieure et du sauna intérieur.Le wifi est également inclus si vous êtes membre d'Accor.Nous sommes également désolés que votre séjour ne se soit pas déroulé comme vous le souhaitiez, nous espérons vous revoir parmi nous.

10/10 超赞

Tristan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super comme endroit
2024 年 4 月入住 1 晚
Francesca Celli 于 2024年04月22日 的回复
Dear Tristan,We would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Nicholas

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 1 晚
Francesca Celli 于 2024年04月15日 的回复
Dear Nicholas,First of all we would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

azita

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
I recommend every one to stay this hotel.It was fantastic.Breakfast was excelent.
2024 年 3 月入住 1 晚
Francesca Celli 于 2024年04月11日 的回复
Dear Azita,First of all we would like to thank you for your nice comment regarding our hotel and the breakfast.We hope to see you again soon.Best regards,

10/10 超赞

Barbara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Francesca Celli 于 2024年04月9日 的回复
Dear Barbara,First of all we would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Kristen

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Francesca Celli 于 2024年04月9日 的回复
Dear Kristen,First of all we would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Barrie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing service and great property.
2024 年 3 月入住 1 晚
Francesca Celli 于 2024年04月8日 的回复
Dear Barrie,We would like to thank you for nice comments about our service and our property.We hope to see you again soon.Best regards,

10/10 超赞

Chris

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Francesca Celli 于 2024年04月5日 的回复
Dear Chris,We would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Sonia

满意:员工和服务,清洁度
The Fairmont Tremblant provided a truly relaxing and enjoyable experience. The comfort of the accommodations exceeded expectations and the staff at the front desk were outstanding, offering exceptional service throughout our stay. Highly recommended for a rejuvenating getaway!
2024 年 4 月入住 1 晚
Francesca Celli 于 2024年04月4日 的回复
Dear Sonia,First of all we would like to thank you for your time and your nice comments about our property and staff.We hope to see you again soon.Best regards,

4/10 很差

Anoop

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Francesca Celli 于 2024年04月4日 的回复
Dear Anoop,We would like to hear from you more information regarding your score in order to know how we could improve.Best regards,

8/10 还可以

Juan,Leon

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente ubicación
2024 年 2 月入住 4 晚
Francesca Celli 于 2024年04月3日 的回复
Estimado Juan,Nos gustaria agradecerle su puntuacion, asi como, su buen comentario de nuestra ubicacion.Un cordial saludo y esperamos verle pronto de nuevo.

10/10 超赞

Aleksandar

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Nice place
2024 年 3 月入住 4 晚
Francesca Celli 于 2024年04月3日 的回复
Dear Aleksandar,We would like to thank you about your nice comment of our property.We hope to see you soon.

10/10 超赞

Parag

2024 年 3 月入住 2 晚
Francesca Celli 于 2024年04月22日 的回复
Dear Parag,We would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

ERNESTO

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Que no tenga estacionamiento en la propiedad
2024 年 3 月入住 5 晚
Fairmont Tremblant 于 2024年04月1日 的回复
Gracias por el buen comentario. Nosotros siempre tenemos estacionamiento para nuestros clientes.

8/10 还可以

joubin,Kanata

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Francesca Celli 于 2024年04月8日 的回复
Dear Joubin,We would like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Shu-Xian

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Fairmont Tremblant 于 2024年04月1日 的回复
Thank you for the great review and for staying at the Fairmont Tremblant. We look forward to welcome you again at the Fairmont Tremblant.

10/10 超赞

Catalina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Has a wonderful time beautiful place and friendly staff
2024 年 3 月入住 2 晚
Fairmont Tremblant 于 2024年04月1日 的回复
Thank you very much for this Comment Mme Catalina. We look forward to welcome you again at the Fairmont Tremblant.

6/10 一般

Benoit

满意:员工和服务,清洁度
Je n’ai pas aimé payer pour un stationnement valet obligatoire. Incluez les frais dans l’hébergement. Nous étions du côté piscine et le boum boum de la musique tape sur les nerfs. Peut-être revoir l’insonorisation des chambres avec l’extérieur. Au prix payé je m’attendais à mieux, beaucoup mieux.
2024 年 3 月入住 1 晚
Francesca Celli 于 2024年03月29日 的回复
Bonjour M. Benoit,Tout d'abord, merci d'avoir pris le temps de nous laisser un commentaire.Nous offrons un service de valet et de stationnement à nos invités, n'est pas inclus dans le prix de la chambre tel qu'indiqué sur notre site web, cependant, vous avez plus d'options à Tremblant pour le stationnement gratuit.En ce qui concerne la musique, puisque vous étiez avec nous pendant une semaine de vacances, nous avions un après ski le samedi, jusqu'à 18 heures. Ce n'est pas quelque chose que nous faisons tous les jours ou toutes les semaines.Nous espérons vous revoir bientôt.Cordialement,

4/10 很差

Faustino De Jesus

满意:住宿条件和设施
不满意:员工和服务
Francesca Celli 于 2024年03月29日 的回复
Dear Faustino,First of all we would like to thank you your time to leave us the score.We will like to have more information regarding your score in order to improve.Best regards,

10/10 超赞

Angeline

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Fairmont is undoubtedly the best hotel to stay in on Mont Tremblant! The staff was excellent and amenities on point, Le Labo products added an extra star for me. The hotel could use a little remodeling but overall it’s the place to stay!
2024 年 3 月入住 5 晚
Francesca Celli 于 2024年03月28日 的回复
Dear Angeline,First of all we would like to thank you for your nice comment about our property, our staff and our beauty produits.We hope to see you soon again.Best regards,

10/10 超赞

Ewald Arturo Richter,Key Biscayne

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Being so close to the ski tracks was very convenient. Furniture inside the property might need an upgrade.
2024 年 3 月入住 4 晚
Francesca Celli 于 2024年03月26日 的回复
Dear Ewald,We will like to thank you for your time and your nice comment regarding our location.Regarding our property, we will start the renovation this year, we have already renovated our Fairmont Gold floor.We hope to see you again soon.Best regards,

10/10 超赞

Violeta

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Francesca Celli 于 2024年03月27日 的回复
Dear Violeta,We will like to thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Marjorie

满意:清洁度、员工和服务、住宿条件和设施
It was a nice property and very convenient to ski
2024 年 3 月入住 7 晚
Francesca Celli 于 2024年03月26日 的回复
Dear Marjorie,We would like to thank you for your score and your nice comments about our property.We are glad to hear that you enjoyed the ski.We hope to see you soon.Best regards,

10/10 超赞

Douglas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing!
2024 年 3 月入住 2 晚
Genevieve R. 于 2024年03月25日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We hope to have the opportunity to welcome you again in the future !

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
great service
2024 年 3 月入住 2 晚
Francesca Celli 于 2024年03月21日 的回复
Dear Susan,First of all thank you for your score.We hope to see you again soon.Best regards,

10/10 超赞

Mehmed

与配偶出行
满意:清洁度、员工和服务、服务设施
The property is in a great location. The staff is great. However the rooms and decor are very outdated. The property needs a make over.
2024 年 2 月入住 4 晚
Genevieve R. 于 2024年03月25日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We're happy to share that our room renovations started last year and will be on going for the next few years. We hope to have the opportunity to welcome you again in the future !

10/10 超赞

philip,st johns

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was tremendous. Ski in and ski out. Hot tub a blessing at end of long ski day!
2024 年 3 月入住 3 晚
Genevieve R. 于 2024年03月19日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We hope to have the opportunity to welcome you again in the future !

4/10 很差

Hailey

2024 年 3 月入住 3 晚
Genevieve R. 于 2024年03月18日 的回复
Thank you for taking the time to tell us about your experience at the Fairmont Tremblant. I am sorry that it did not meet your expectations; we would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence

10/10 超赞

Hayley

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay and family friendly. The outdoor hot tub and pools were fantastic after a long day of skiing.
2024 年 3 月入住 4 晚
Genevieve R. 于 2024年03月15日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

10/10 超赞

gab

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great time at Fairmount, amazing location
2024 年 3 月入住 3 晚
Genevieve R. 于 2024年03月14日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

10/10 超赞

Mary

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the convenience of ski in/out especially with kids. And the food options were all very tasty even the little bistro/cafe which was a convenient lunch break during skiing.
2024 年 3 月入住 2 晚
Genevieve R. 于 2024年03月14日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !

8/10 还可以

Cynthia

2024 年 3 月入住 1 晚
Genevieve R. 于 2024年03月14日 的回复
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Ana

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
We stayed here for a weekend and knew it was expensive but didn’t know they charge 60 for parking plus there’s no free WiFi. Rooms are dated although bed was comfortable. But at 600 per night it’s not worth it . It was the only available hotel but wouldn’t book again
2024 年 3 月入住 2 晚
Francesca Celli 于 2024年03月11日 的回复
Dear Ana,Thank you for taking the time to tell us about your experience at the Fairmont Tremblant. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are excited to share with you that we have started our room renovation project which will be done in phases. Our Fairmont Gold rooms are already renovatedIn order to avoid being charged for WiFI, we offer our guests to join the All Accor loyalty program. It is free of charge and offers other benefits, such as collecting points to receive monetary discounts. On your next visit, our front desk team can assist you.

8/10 还可以

Bin

满意:清洁度、员工和服务、住宿条件和设施
A wonderfull stay
2024 年 3 月入住 4 晚
Francesca Celli 于 2024年03月11日 的回复
Dear Bin,We would like to thank you for your score.Best regards,

6/10 一般

Robert

团体旅客
满意:员工和服务
The property was very convenient to hit the hills. The hot tube was more like a warm swimming pool . Unfortunately l had to rebook for a later date and found out that the later date was though a third party and lost out on breakfast for two days double check fine print. Over all great say had fun
2024 年 3 月入住 2 晚
Francesca Celli 于 2024年03月7日 的回复
Dear Robert,First of all we would like to thank you for your time.We ere happy to see that you enjoy your last stay at Fairmont Tremblant, although the reservation with the third party was not correctly configurated.We hope to see you again at Fairmont Tremblant.Best regards

10/10 超赞

ASIB,montreal

2024 年 3 月入住 2 晚
Francesca Celli 于 2024年03月26日 的回复
Dear Asib,We would like to thank you for your score.We hope to see you soon.Best regards,

10/10 超赞

bassam

满意:清洁度、员工和服务、住宿条件和设施
Wonderfull
2024 年 3 月入住 1 晚
Genevieve R. 于 2024年03月6日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Mitko,Oradell

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 6 晚
Francesca Celli 于 2024年03月7日 的回复
Dear Mikto,We would like to thank you for your score.We hope to see you again at Fairmont Tremblant.Best regards

8/10 还可以

Sabrina

2024 年 3 月入住 1 晚
Francesca Celli 于 2024年03月26日 的回复
Dear Sabrina,We would like to thank you for your score.We hope to see you soon.Best regards,

10/10 超赞

gino,Town of Mount Royal

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good service
2024 年 3 月入住 2 晚
Genevieve R. 于 2024年03月4日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team!

10/10 超赞

Hélène

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Genevieve R. 于 2024年03月6日 的回复
Merci d'avoir séjourner parmi nous et d'avoir pris le temps de partager vos commentaires. Au plaisir de vous accueillir de nouveau bientôt!

2/10 糟糕

vincent,Toronto

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
This hotel is maybe a 3 star at best! I the rooms are so old and dated, and charging $1300/night for a small room js ridiculous. Fairmont needs to stop gauging people! The staff are very friendly and themselves embarrassed by the property, the condition of the rooms and the price they charge!
2024 年 2 月入住 2 晚
Francesca Celli 于 2024年03月1日 的回复
Dear Vincent,First of all we will like to thank you regarding your nice comment regarding our staff.Regarding our rooms, we have renovated the Gold rooms, as for our prices, is one of the most occupied period of the year and a festive week your last reservation.We hope to see you back.Best regards,

10/10 超赞

Giannetta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very attentive staff.
2024 年 2 月入住 6 晚
Genevieve R. 于 2024年02月27日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team!

8/10 还可以

Nancy

与家人出行
Wait to get a coffee at T level coffee shop unacceptably long
2024 年 2 月入住 3 晚
Genevieve R. 于 2024年02月26日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

CLIFFORD,San Francisco

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Amazing time at the Fairmont. Sebastien in Le Comptoir each morning at breakfast was so good to our family. The ski in/ski out and ski valet is amazing. Skis on, slide 50ft down hill onto the lift. Pool and hot tub are great with poolside drinks. Choux Gras Brasserie was delicious and great wine list. Staff was incredibly kind and helpful. All in all will definitely return.
2024 年 2 月入住 4 晚
Genevieve R. 于 2024年02月26日 的回复
Thank you for staying with us. We appreciate your feedback and we will make sure to share with our team. We sure hope to have the opportunity to welcome you again in the future !