The Best Continental Breakfast included whit my expidia reservation..
Cesar
於 2024 年 6 月住了 1 晚
4/10 欠佳
Hans
家人同遊
2024年6月17日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
No a good checkin experience.
I Arrived at 2 pm. And the Room was not ready, but I was offered to have the room by 3 pm.
It wasn’t ready until after 5:15 pm.
Hans
於 2024 年 6 月住了 1 晚
10/10 優異
JOSE FRANCISCO
伴侶同遊
2024年6月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación y muy limpio y cómodo. Las almohadas pudieran ser un poco mejor, fuera ahí todo excelente!!
JOSE FRANCISCO
於 2024 年 6 月住了 1 晚
10/10 優異
zaira
親子同遊
2024年6月16日
讚好:整潔度、職員與服務和住宿狀況
Ok
zaira
於 2024 年 6 月住了 1 晚
10/10 優異
Theodoro
家人同遊
2024年6月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Need refrigerator in room.
Theodoro
於 2024 年 6 月住了 2 晚
10/10 優異
Javier
商務旅客, 多人同遊
2024年6月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
El trato en recepción excelente y la cama estaba muy cómoda.
Javier
於 2024 年 6 月住了 4 晚
6/10 一般
Jose
家人同遊
2024年6月11日
不滿:職員與服務
Expedia and property Safi Valle are not on the same terms. I had the hotel for 9 days for 3 people and I had to leave on an emergency a day before. I was going to leave the key to my cousin and decided I would notify the front desk that I was going to leave my cousin in the room for one night. The hotel wouldn’t let me because it was against supposedly their rules. I could’ve just gave the key to my cousin but i tried to do the right thing. The hotel claimed that they have to register people to the room.
I spoke to the manager at the hotel that stated that she couldn’t refund me the last day and finally she asked me for my email address so she could send me a free night voucher. I think that was the strategy to get rid of me.
While staying at the hotel I had an unknown visitor open my hotel room door at 2 am. I jumped up out of bed and ran towards the door. I pushed a person out of the door and slammed the door. I called the front desk and all they said was that they were looking into it. So much for registering people to a room. Based on a stranger trying to get into my room at 2 am.
My family and I will never use Expedia or Safi again. Very dissatisfied with both. Customer service at the Hotel is the worse.
Thank you.
Jose
於 2024 年 5 月住了 8 晚
8/10 不錯
jesus
家人同遊
2024年6月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Reservé dos habitaciones y una de ellas estaba totalmente abierta y sin aseo.