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关于Sunrise Extended Stay Hotel的点评

2.5 out of 5
Sunrise Extended Stay Hotel
5601 Carmichael Rd, Montgomery, AL

点评

6.2
10 分 - 超赞。28 条好评,共有 85 条点评" "
8 分 - 还可以。13 条好评,共有 85 条点评" "
6 分 - 一般。10 条好评,共有 85 条点评" "
4 分 - 很差。5 条好评,共有 85 条点评" "
2 分 - 糟糕。29 条好评,共有 85 条点评" "

6.2/10

清洁度

7.0/10

员工和服务

5.4/10

服务设施

6.2/10

住宿条件和设施

6.8/10

环保

点评

2/10 糟糕

Tanya

Unfortunately, they do not allow a pet so the stay never took place.
2024 年 5 月入住 3 晚

2/10 糟糕

Gloria

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property looked dirty in general. You had to communicate with them through the window even at 9am in the morning. There were so many tules posted all over the walls i couldn’t even read them all. There is a 50.00 cash deposit refundable after they inspect your room when you check out. You get what you pay for. Never again very low life motel
2024 年 5 月入住 1 晚

2/10 糟糕

Uraina

2024 年 4 月入住 1 晚

8/10 还可以

Admiral

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚

2/10 糟糕

Uraina

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property manager and housekeepers were very rude. Customer service was very poor. With dirty sheets and pillows also had roaches. I had a very bad experience.
2024 年 4 月入住 1 晚

10/10 超赞

lisa

满意:清洁度、员工和服务、住宿条件和设施
I love this facility because it is so quiet and nobody bothers you
2024 年 4 月入住 1 晚

10/10 超赞

anne

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

4/10 很差

Eric P

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
not worth it

2/10 糟糕

Jasper

不满意:清洁度、员工和服务、住宿条件和设施
Bad customer service
2024 年 3 月入住 1 晚

10/10 超赞

Cindy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 6 晚
Sunny 于 2024年01月29日 的回复
Thank you for staying with us. We appreciate your feedback. Come again.

6/10 一般

dennis

There was no breakfast buffet
2023 年 12 月入住 1 晚
Sunny 于 2024年01月29日 的回复
Thank you for staying with us. We appreciate your feedback. As of right now we do not serve breakfast.Come again.

8/10 还可以

Forest

2023 年 12 月入住 1 晚
Sunny 于 2024年01月29日 的回复
Thank you for staying with us. We appreciate your feedback. Come again

6/10 一般

Breanna

满意:员工和服务
不满意:清洁度
2023 年 11 月入住 1 晚

8/10 还可以

Shelia

2023 年 10 月入住 9 晚

4/10 很差

Kimberly

不满意:员工和服务
When we opened the door after check-in we found a bug crawling around, my boyfriend killed it. We never had enough towels for our showers, (I made several trips up and down stairs to get towels),when I booked the room, I requested bottom floor, due to both of us disabled plus I have chronic Rheumatoid Arthritis. I would not recommend your hotel.
2023 年 10 月入住 2 晚

10/10 超赞

Lucky

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

2/10 糟糕

Tom

不满意:住宿条件和设施,清洁度
good price but recommend other hotel. Need to do major revamp of facility
2023 年 9 月入住 3 晚

2/10 糟糕

Ariel

2023 年 8 月入住 1 晚

2/10 糟糕

Barry

不满意:员工和服务、服务设施、住宿条件和设施
The rooms are very nasty and smelly. But the parking lot was clean. Did not stay. Never go back
2023 年 8 月入住 1 晚

10/10 超赞

Randall

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

8/10 还可以

Beverly

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

8/10 还可以

Beverly

2023 年 8 月入住 1 晚

2/10 糟糕

Ashley

2023 年 7 月入住 1 晚

8/10 还可以

Blanche

与家人出行
满意:清洁度、员工和服务、客房舒适度
2023 年 7 月入住 1 晚

8/10 还可以

Blanche

与家人出行
满意:员工和服务
The bathrooms & furniture needs to be upgraded! However, the staff is kind & professional!
2023 年 7 月入住 2 晚

4/10 很差

Jessie

2023 年 7 月入住 4 晚

2/10 糟糕

Rick

不满意:清洁度、员工和服务、住宿条件和设施
Nothing need to be close down
2023 年 7 月入住 1 晚

10/10 超赞

Stefon

2023 年 6 月入住 1 晚

2/10 糟糕

Frank

2023 年 6 月入住 1 晚
Sophia CSR 于 2023年06月28日 的回复
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 糟糕

Willie

不满意:清洁度、员工和服务、住宿条件和设施
This hotel is for prostitution roaches bugs holes in the sheets nasty covers un cleaned bathroom the worst I’ve ever stay
2023 年 6 月入住 1 晚
Sophia CSR 于 2023年06月20日 的回复
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

6/10 一般

Jeni

与配偶出行, 商务旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
They said I had a king bed and it was a double. The noise all night long. The noise in our room never got quiet with our neighbors did not care at all to scream all night. I do know it was Friday, but we were getting up at four so we didn’t get a single drop.
2023 年 6 月入住 1 晚
Sophia CSR 于 2023年06月5日 的回复
Hi Jeni,I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you faced during your stay. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. Please know that we value you as our guest and appreciate your business. Hope to get another chance to make it up to you.

2/10 糟糕

Scott

2023 年 5 月入住 1 晚
Sophia CSR 于 2023年06月5日 的回复
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. Please let us know more about your disappointment. So, we can make the required changes and improvements. Hope to earn your business on future travels so that you can see our continuous improvement.

2/10 糟糕

Ashok

不满意:住宿条件和设施,清洁度
Torn bedsheet, dirty room with toilet flush not functioning. It is a very poorly maintained property. I have seen homeless people living in a ground level room with their stuff outside the in a shopping cart. Felt unsafe. Therefore, didn't stay there.
Sophia CSR 于 2023年05月30日 的回复
Dear Guest,We deeply regret your experience and are truly sorry for any cleanliness issues you encountered. Please be assured that your concerns regarding cleanliness will be duly noted and thoroughly inspected by our dedicated housekeeping team. As a family-friendly hotel, we prioritize the safety and security of all our guests. We want to reassure you that our property is a safe and secure environment. We will investigate the concerns you have raised with our team in order to implement corrective measures for your future visits. Furthermore, we greatly appreciate your valuable feedback, which will be shared with our team for further improvements. We sincerely hope that you will consider choosing us again in the future.

6/10 一般

Nicole

2023 年 5 月入住 1 晚
Sophia CSR 于 2023年05月29日 的回复
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 糟糕

KIMERON

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
This is not the place! Know the price looks good, but you will get less than what you are paying for. Beware!!!
Sophia CSR 于 2023年05月4日 的回复
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 超赞

KISHA

2023 年 4 月入住 2 晚
Sophia CSR 于 2023年04月25日 的回复
Hi Kisha,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 超赞

Ashley,Fosters

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is very convenient to places to go shop
2023 年 4 月入住 1 晚
Sophia CSR 于 2023年04月20日 的回复
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

6/10 一般

James

2023 年 4 月入住 1 晚
Sophia CSR 于 2023年05月7日 的回复
Hi James,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Harold

满意:员工和服务
不满意:住宿条件和设施,清洁度
Ok budget stay
One night. Save 30$ and no breakfast. A little rundown but reasonably clean. Has electric 2 burner heater, larger frig and microwave. No ammenaties other than small soap and shampoe. Similar to a motel 6 size room. Area is good off the freeway with other hotels around. Ok for limited budget.
2023 年 4 月入住 1 晚
Sophia CSR 于 2023年04月17日 的回复
Dear Guest,Thank you for your review! We appreciate your feedback. It sounds like you had an affordable stay with us and found the room reasonably clean, and equipped with basic amenities such as a heater, refrigerator, and microwave. We apologize for the lack of breakfast and limited amenities, as well as any signs of wear and tear. However, we're glad to hear that the location was convenient for you, with other hotels nearby. We strive to provide budget-friendly options for our guests and we'll take your comments into consideration for future improvements. Thank you for choosing to stay with us!

10/10 超赞

Larry

2023 年 4 月入住 1 晚
Sophia CSR 于 2023年05月4日 的回复
Hi Larry,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 还可以

Robbie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 7 晚
Sophia CSR 于 2023年05月4日 的回复
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 超赞

Shirley

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really like the service Everyone in the office have treated me with kindness that goes a long way with me
2023 年 4 月入住 2 晚
Sophia CSR 于 2023年04月10日 的回复
Hi Shirley,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the excellent 5-star review! We hope to hear more from you on your next visit.

6/10 一般

Sidney

2023 年 4 月入住 1 晚
Sophia CSR 于 2023年04月10日 的回复
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 还可以

Keshia

满意:员工和服务、服务设施、住宿条件和设施
Wasn’t dirty at all
2023 年 4 月入住 1 晚
Sophia CSR 于 2023年04月5日 的回复
Hi Keshia,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 很差

Mark

不满意:清洁度、住宿条件和设施、客房舒适度
Avoid, you get what you pay for!
This hotel should be rated as "poor." The condition of the room was bad. The office posts a long list of rules at the entrance one of which states there is a $1000 fine for tampering with the some detector. I took a picture to show the receptionist that the room had the smoke detector removed. The room was in poor condition, damage and stains on the walls, dirty sheets. A Terminix card on the table promoting the service! I thought for what - roaches ? Then I thought - bed bugs or both? Never had a hotel brag about Terminix service as if that makes the stay any more pleasant. Creepy people hanging out around the hotel. I was approached by two that had me fear for my safety. Never will I stay here again! AVOID!
2023 年 3 月入住 1 晚

2/10 糟糕

Chandra

They had roaches in the rooms.
2023 年 3 月入住 1 晚
Sophia CSR 于 2023年03月28日 的回复
Hi Chandra,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

10/10 超赞

Jessica

2023 年 3 月入住 1 晚
Sophia CSR 于 2023年03月12日 的回复
Hi Jessica,Thank you for your 10-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

10/10 超赞

Keith

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is fairly clean,rooms are adequate. I do wish they seeved breakfast
2023 年 3 月入住 1 晚
Sophia CSR 于 2023年03月9日 的回复
Hi Keith,We can't thank you enough for your positive feedback and 5-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Sophia CSR 于 2023年03月3日 的回复
Hi Jessica,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.