My husband and stayed in this hotel for 4 nights. We had no interaction with staff. Room was nice and spacious. Air conditioning was good but LOUD. On check-out day, we took our luggage to the car. We came back to take the rest but we couldn't get in the room. We got the card key activated at the reception desk but it failed. A technician tried to open the door but failed. They called his superior who works in a sister hotel. It took him about an hour to open the door. Overall, our departure was delayed by two hours. During that difficult time we weren't offered even a cup of coffee, let alone breakfast. I think we deserve more than just an apology. A full refund is the least that can be provided to offset this bad experience.
Ghada
2025 年 7 月入住 4 晚
10/10 超赞
Gerline
与配偶出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The restaurant in the hotel was so convenient and the food and service were amazing!
Gerline
2025 年 7 月入住 3 晚
10/10 超赞
Stacy
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay.
Stacy
2025 年 7 月入住 2 晚
10/10 超赞
Gaurav
与家人及幼儿出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
Gaurav
2025 年 7 月入住 2 晚
10/10 超赞
Rosalie
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bien
Rosalie
2025 年 7 月入住 2 晚
10/10 超赞
Davary
商务旅客
2025 年 7 月 25 日
满意:清洁度、服务设施、住宿条件和设施
It was a wonderful stay.
Davary
2025 年 7 月入住 4 晚
10/10 超赞
Gregory
2025 年 7 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Great spot with great staff and the GM Tony was very kind accommodating! Close to the Airport. Of note there is no shuttle bus back and forth.
Gregory
2025 年 7 月入住 1 晚
10/10 超赞
Taranjot
与家人出行, 带宠物出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the most considerate services I have received in Montreal, the staff are very accomodating to our needs, we were travelling with a big family and a pet and they made our stay very smooth, they were quick on bringing towels up to our room, the pool is family friendly, and they accommodated our late check in
Taranjot
2025 年 7 月入住 2 晚
10/10 超赞
Anum
与家人及幼儿出行, 与家人出行
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had to leave our other place as it was too dirty and thank God Novotel had enough rooms for all of us. The staff was great and place is very well kept.
Anum
2025 年 7 月入住 1 晚
4/10 很差
Brianna
2025 年 7 月 20 日
满意:服务设施
不满意:员工和服务
Extremely rude and condescending staff. Ruined my experience
Brianna
2025 年 7 月入住 1 晚
4/10 很差
Adhik
与家人及幼儿出行, 与家人出行
2025 年 7 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施
Property in the rooms were damaged and hard to
Adhik
2025 年 7 月入住 1 晚
2/10 糟糕
Adja
2025 年 7 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Top
Adja
2025 年 7 月入住 1 晚
8/10 还可以
Doug
与家人出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access, nice room
Treadmill was malfunctioning and not fixed during stay
It would randomly stop
Doug
2025 年 7 月入住 4 晚
10/10 超赞
Yashswi
与配偶出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All in all great experience.
Yashswi
2025 年 7 月入住 1 晚
6/10 一般
Robert
商务旅客
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My car was stolen overnight from the parking lot, no camera backup available to see what happened, poor support from staff to address.
Robert
2025 年 7 月入住 1 晚
6/10 一般
Julie
2025 年 7 月 18 日
Its a beautiful place
Julie
2025 年 7 月入住 1 晚
4/10 很差
Lishila
2025 年 7 月 18 日
不满意:清洁度、员工和服务、住宿条件和设施
Sheets and pillows had stains on them, the washroom clearly had been used by someone before me and wasn’t cleaned between guests. There was hair on the toilet seat and the floor. My first impression of the hotel was the rude employee who checked me in. No smile, very stern, and was not welcoming at all.
Lishila
2025 年 7 月入住 2 晚
10/10 超赞
Carla Reis
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Clean and nice
Carla Reis
2025 年 7 月入住 4 晚
2/10 糟糕
Anastasia
与家人出行
2025 年 7 月 16 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I felt unsafe at night, there was a drunk couple banging on my door. Wrong room, loud music. The room itself was clean, property felt grimy