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关于波沙亚尼齐兹卡亚阿尔巴特之家公寓酒店的点评

3.5 out of 5
波沙亚尼齐兹卡亚阿尔巴特之家公寓酒店
Bolshaya Nikitskaya str., 31, Moscow

点评

7.8

还可以

10 分 - 超赞。10 条好评，共有 27 条点评" "
8 分 - 还可以。9 条好评，共有 27 条点评" "
6 分 - 一般。4 条好评，共有 27 条点评" "
4 分 - 很差。1 条好评，共有 27 条点评" "
2 分 - 糟糕。3 条好评，共有 27 条点评" "

8.4/10

清洁度

6.6/10

员工和服务

6.0/10

服务设施

7.8/10

住宿条件和设施

点评

8/10 还可以

Wai Yee Doris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
APARTMENT有大玻璃窗景觀很美.
APARTMENT有大玻璃窗景觀很美, 但要在後2條街取鎖有點麻煩.
2019 年 2 月入住 1 晚

8/10 还可以

Wai Yee Doris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
APARTMENT有大玻璃窗景觀很美.
APARTMENT環境十分美麗, 由於有大玻璃窗景觀很美. 但要在後2條街取鎖這有點麻煩.
2019 年 2 月入住 1 晚

6/10 一般

Alexey

2021 年 1 月入住 2 晚

10/10 超赞

NATALYA

2020 年 9 月入住 1 晚

2/10 糟糕

Natalya

与家人及幼儿出行, 商务旅客
满意：服务设施，清洁度
不满意：住宿条件和设施
Roof was leaking everywhere,curtains rod fall on my baby while she was sitting in a tub ,while I was sleeping the rain drops start leaking on my face and we had to move the mattress , our check in time supposed to be at 2 pm but we only get access at 2:30pn ,staying at that time on a stairs with 3 suitcases and crying baby
2020 年 9 月入住 1 晚

10/10 超赞

Yulia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Рекомендую этот отель
Апартаменты очень понравились. Чисто, есть все самое необходимое. Красивый вид из окна, были в курсе новостей - напротив дом ТАСС. Все достопримечательности рядом, метро даже не пользовались. На ресепшн по адресу пер.Скатерный 13, девочки все подробно обьясннили как пройти. WiFi - работал хорошо.
2019 年 12 月入住 3 晚

10/10 超赞

Stephane

与家人出行
满意：清洁度、员工和服务、客房舒适度
Belle appartement, idéalement situé, très belle vue. Petit bémol, tous les stores ne fonctionnaient pas et des ampoules étaient mortes
2019 年 12 月入住 4 晚

8/10 还可以

Ismail Cagri

团体旅客
满意：住宿条件和设施，清洁度
2019 年 12 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property with a great view, comfortable bed, excellent security, good bathrooms, slightly noisy. Could not locate remote control for blinds. Would be nice to have tea/coffee facilities.
2019 年 10 月入住 2 晚

2/10 糟糕

Gianluca

商务旅客
不满意：住宿条件和设施，员工和服务
Worse experience ever..
it was the worse experience ever since I'm a member of Hotels.com.. Service people for the hotel speaks a very poor english which means a really difficult communication for any needs you may have during your stay...The first apartment was totally different from the picture showed.. I asked for a better one which was given after a long discussion.. the TV in the new apart was broken (I did not notice it at the beginning) and the following day I was forced to pay more than € 300 to restore the TV which I did not watch at all.. I could not even explain my reasons given nobody speaks english and I understood the service manager aurguing they want to call local police.. My suggestion: Don't stay there..if they will find a space they will cheat you.
2019 年 10 月入住 4 晚

4/10 很差

David，Singapore

与家人出行
不满意：服务设施，员工和服务
1. The hotel does NOT reply to messages sent to them. Wrote 4 times without a single reply. Even though its stated as they are prompt in their reply. 2. Hotel reception is 5 mins away from apartments so CHECK IN is troublesome. 3. The counter staff does NOT even have a Map showing where is the apartment. To make matter worse, she's unfriendly and were not able to direct us correctly to the apartment. 4.The appartment is not equipped with a house phone so if whenever any need arises, we need to walk to the reception.
2019 年 10 月入住 4 晚

6/10 一般

真实旅客

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Очень долго искали отель, поскольку ресепшн по другому адресу. Номер с понорамными окнами, но жалюзи не работает. Номер "потрепанный". Пахнет канализацией. Окна грязные, некоторые даже разбитые. За такую стоимость ожидали лучше. Плюс- центр города, метро рядом.
2019 年 7 月入住 3 晚

8/10 还可以

Olga

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 5 晚

6/10 一般

Aman

满意：住宿条件和设施
2019 年 6 月入住 6 晚

2/10 糟糕

shamil

不满意：员工和服务
Забыли кое какие вещи в номере. Наша вина конечно, но вот как их там не нашли, не понятно.
2019 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度
Great location, clean, good kitchen facilities, well equipped, additions bed linen and towels, dressing gowns and slippers are provided.
2019 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
the roof is glass and some parts doesn't have a cover so expect some heat in the morning
2018 年 6 月入住 4 晚

6/10 一般

真实旅客

满意：清洁度
不满意：员工和服务
Раз на раз не приходится
Останавливались здесь два раза, в разных квартирах, первый раз была отличная квартира, даже идеальная, второй раз попали в квартиру с очень маленькими окнами, попросили пересилить, нас пересилили в аппартаменты на самом высоком этаже, с первого взгяда-красота, панорамные окна, но, стойкий запах канализации ( администрация в курсе, но ничего не предпринимает, свечки ароматизированные пришлось покупать т к иначе невыносимо), панорамные окна не закрываются, штор нет и с самого восхода солнца спать невозможно, так же не работает отопление, стоит обогреватель, но метраж аппартаментов большой и прогреть помещение им нереально. Все зависит в какую квартиру заселят, все квартиры новые и в приятном стиле, однако останавливаться здесь больше не будем, запах канализации испортил всё впечатление. Так же хочу отметить очень высокую слышимость, если планируете заселяться-захватите беруши.
2018 年 10 月入住 5 晚

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Spacious room, modern, well kept, good location, quiet enough but close to everything. Poor communication: Expedia to property, property to staff, staff to guests, may benefit from using services of hospitality consultant
2018 年 9 月入住 3 晚

10/10 超赞

Massimo

Soggiorno dal 27 al 31 agosto
Appartamento in ottima posizione,vicino alle maggiori attrazioni turistiche.Appartamento nuovo e pulito.Edificio perfetto con ascensore.Ci tornerei
2018 年 8 月入住 4 晚

8/10 还可以

Hege

满意：客房舒适度，住宿条件和设施
Fin og sentral leilighet
Leiligheten er stor, fin og velholdt, med bra beliggenhet. Den har alt du trenger. Litt uklart hvor man skulle sjekke inn, og litt dumt at det ikke er heis i første etasje. Den ene morgenen skrudde de av vannet fra kl. 10 til 11, uten å gi beskjed på engelsk, det var ganske upraktisk. Døren var ganske vanskelig å lase og låse opp.
2018 年 7 月入住 3 晚

10/10 超赞

Hazzel，Los Angeles, CA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was beautiful, the windows really made everything seem bigger and breath taking. I Paid the extra money for that since me and my husband were going to have use the pull out sofa and it was worth it. The pull out sofa itself was comfortable which is saying something since I have back issues. Everything was clean, customer service was amazing. We walked to this building on our own, and once we arrived to the area it got confusing. One of the workers spotted us out, asked, "Arbat House?" in the little English he knew and personally walked us all the way into the building and called the elevator for us. Super kind of the man!
2018 年 7 月入住 4 晚

8/10 还可以

Jerome

满意：清洁度、住宿条件和设施、客房舒适度
Great location and good service
Good location and good service for a stay with friends or couple. Good price/benefits ratio
2018 年 6 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr gute Lage
Gutes Preisleistungsverhältnis. Top Lage, sehr nahe am Zentrum (15 min. zu Fuß zum Roten Platz).
2018 年 5 月入住 2 晚

10/10 超赞

anne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 1 晚

10/10 超赞

Julieta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente apartamento
Excelente apartamento ! Adoramos ! Bem localizado.

8/10 还可以

Vera

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Più chiarezza nella prenotazione
Purtroppo sono arrivata con un giorno di ritardo. Ho chiamato per avvisare e che comuqnue sarei arrivata il giorno dopo la mattino. Purtroppo il giorno doo al mattino NON LI HO TROVATI all'indirizzo indicato in prenotazione e nonostante 5 chiamate non mi ha risposto nessuno. Quindi ho chiamato in giornata e mi hanno detto che sarei dovuta andare al loro "hotel principale" che si trovava dietro l'angolo.....dirlo ieri al telefono? Indicarlo nella prenoatzione? Comunque sono arrivata poi in serata all'hotel principale e il check in è sttao velocissimo, ma il rilascio della fattura ha richiesto 45 minuti! Non ho capito il perchè. Per il resto niente da dire, molto carino e personale gentile, ma il fatto che sia una depandance dell'hotel principale non è chairo e non viene esplicitato nella prenotazione e per fortuna non avevo esigenze particolari e so il russo e mi muovo bene in quella città, ma se fosse capitato a qualcun'altro non so come finiva.
2018 年 2 月入住 2 晚
Nikita Sales 于 2018年04月24日 的回复
Dear Vera, let me first thank you for choosing Arbat House for your recent stay. We really appreciate you taking time to share with us your feeling. Based on the guests comments timely received and objective assessments provided, we try to identify and correct deficiencies in our daily routine. Let me thank you once again for constructive feedback and tell you that we sincerely hope you give us another opportunity to welcome yourself in our hotel. Best regards, sales manager, Nikita Shcheglov.