Overall, the property appears and is in excellent condition. Our issue was that there are a limited number of rooms on the second floor that are positioned with windows that are above the indoor pool. Our room was one of them and we were directly above the hot tub which was about 6ft in from the exterior wall and our window. The A/C was on when we arrived at check-in at 4:30 and our room reeked of the smell of chlorine; it somewhat dissipated through the evening and night but never fully exhausted. We didn't have time to request a room change as we had an event to attend after a long day of travel. We needed to leave very early the next morning and were looking forward to retiring early to quiet. When we returned at 7:30 we found about 30 kids in and around the pool and hot tub yelling and screaming, it was unbearable. We ended up leaving and resting in the car and returned just before pool closing at10 and there were still kids remaining. Overall, not a pleasant experience and especially for the expense. Not our first situation with Best Western, seems to disappoint frequently, caveat emptor, I doubt other than desperation we'll ever stay at a BW again.