Wenchang Mulan Bay Hotels

"One Gem Hotel has exceeded all my expectations. After missing our train to Sanya, I booked this hotel due to its high reviews. The friendly staffs helped saved my day. As I was leaving the taxi, I dropped my cell phone inside the taxi, my husband and I thought it was lost forever. When we told the receptionists about the situation, they suggested to get the hotel driver to assist me who in turn suggested to drive me back to the airport to report my lost cell phone to the police. My Mandarin was limited but the driver was able to communicate my problem to the police. He was very confident that my cell phone would be found, he helped calm my nerves. He stayed with me the entire time driving me back and forth 2x to the hotel. My cell phone was quickly located by the police and was back in my hands within 2.5 hours of losing it. If it was not for the immediate action of the One Gem Hotel staffs, I would not be able to have my phone back. I really appreciate the kindness of all staffs and how they put their heart into helping their guests. Thank you One Gem for saving my day and saving my holiday from going hopeless. I also want to thank the brilliant police for their prompt attention and speediness in recovering my cell phone. You all have made my visit to Hainan memorable. "

"Booked a room Ocean view king studio, we really enjoyed our stay. Everything was great including breakfast. "

"Super helpful staff. 5 overall room had some minor hits to carpet and curtains that diminished the feeling of a topnotch property. Can’t expect those to be changed out from minor damage but they are noticed. Quality of the build and materials in excellent. Soundproofing is superb so sleep was excellent. Great bed and bedding. Location convenient to excellent food and shopping. "

"Spotless and comfy room. Located not far from airport and museum."

"Fantastic stay. Thank you!"

"Great hotel near airport. Note staff unfortunately don’t speak any English "

"Could not find the hotel. Hotel did not answer my call. Taxi drivers didn’t know where the place was and doesn’t show on maps. I had to spend the night in the airport. "