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星辰大酒店的評價

3 out of 5
星辰大酒店
960, JUHU TARA ROAD,960 3 1, Mumbai, Maharashtra

評價

7.0

不錯

10 分評分，優異；182 則評價中有 37 則" "
8 分評分，不錯；182 則評價中有 67 則" "
6 分評分，一般；182 則評價中有 34 則" "
4 分評分，欠佳；182 則評價中有 25 則" "
2 分評分，很差；182 則評價中有 19 則" "

7.0/10 

整潔度

7.8/10 

職員與服務

7.4/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Have a beach
Room too small And smell is notthat Good . breakfast is fine.
Manager Accomodation 於 2016年7月23日的回應
Dear Sir / Madam, We have been upgrading the room. We are carrying the upgrading work from 1030 hrs to 1800 hrs. We have taken a note of your comments and definately work on that and improve.

6/10 一般

Siu Kuen Alice (Hong Kong)

讚好：職員與服務
不滿：住宿狀況
Require improvements
Hotel rooms require renovation. Wifi quality was not so good in the room.

10/10 優異

Rohitkumar Maganlal

於 2024 年 3 月住了 1 晚

8/10 不錯

peter (london)

讚好：職員與服務和住宿狀況
Wonderful.customer service
於 2024 年 2 月住了 3 晚

10/10 優異

Sébastien

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯

Naresh

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚

8/10 不錯

Ajay (Harrow)

讚好：整潔度、職員與服務和住宿狀況
Good place to stay. Most weird access to the beach. You can only leave the hotel to access the beach, but you have to walk all the way around the beach to get back into the hotel. I suggest they have a simple resident only access (using the room key card) to get back into the hotel directly from the beach.
於 2024 年 1 月住了 2 晚

6/10 一般

Senior

Citizen Hotel Would not stay again. It is a clean but VERY compact building with a lot of staff But lots of things go wrong even tho they have staff to fix things quickly it is annoying especially middle of night My in-room safe needed 4 separate visits to fix it. Extra $7AUD @ Hotel Sea Princess is a bargain! Stay there
於 2023 年 12 月住了 3 晚

10/10 優異

Kumi

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

Michael

不滿：整潔度、職員與服務和住宿狀況
I recently stayed at this hotel and, unfortunately, I must say my experience was far from satisfactory. The first issue was the cleanliness; it was evident that the hotel has seen better days, but the level of upkeep was not up to standard. It was quite dirty in several areas, which made my stay uncomfortable. Moreover, the noise level significantly impacted my experience. My room was located directly above the kitchen's ventilation system, which operated loudly around the clock. This constant noise made it nearly impossible to get a good night's sleep, severely affecting the overall quality of my stay. In conclusion, the combination of poor cleanliness and the disruptive noise level was disappointing. I hope the hotel takes this feedback seriously and considers making necessary improvements for future guests.
於 2023 年 12 月住了 4 晚

8/10 不錯

Ajay

讚好：整潔度、職員與服務和客房舒適度
Ok
Nice little hotel...was here 12 years ago and i can see, feel the difference. Even the type of local clientele is different. Hotels needs an upgrade espcially restuarant..i did not risk eating .. The room was nice and comfortable. Nothing special but i would stay again. Reception was also good and quick, woke me as requsted. The owners just need to invest in the hotel and staff otherwise its going to be run down .
於 2023 年 11 月住了 1 晚

2/10 很差

Bhavesh

商務旅客
讚好：整潔度
不滿：職員與服務
於 2023 年 10 月住了 2 晚

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely beach view, terrace perfect! Comfy bed
於 2023 年 10 月住了 3 晚

10/10 優異

Kathrin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Juhu beach
great location (directly at Juhu beach and not too far from Airport), helpful staff and nice breakfast buffet
於 2023 年 9 月住了 1 晚
Operation Manager 於 2023年10月20日的回應
Greetings from CITIZEN HOTELMumbai.Dear Kathrin,We thank you for your valuable feedback . We are delighted to see that you had an enjoyable stay at our Hotel.Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence.On behalf of CITIZEN HOTEL MUMBAI ,we thank you for your patronage and hope to see you again during your next visit to Mumbai.Assuring you of our best attention and personalised services at all times

8/10 不錯

Shahid Hussain

讚好：職員與服務
For the area, very good value for money
於 2023 年 10 月住了 2 晚

10/10 優異

Jens Kåre

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kan anbefales! Vi fikk oppgradert rom gratis.
於 2023 年 10 月住了 1 晚

2/10 很差

MOHAMMED

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not recommended for families with babies.
One of the most pathetic and worst Hotel I have ever stayed. It was my 10th wedding anniversary. So I was there with my family. The hotel does not have any respect for their guest. The restaurant in the hotel is facing the beach. Miss behaviours and nudity from the public has to be born and tolerated by the guest... on complain to the management it falls on deaf ears. The hotel is meant for Kapuso one night stand druggies and smokers not recommended for any family is a kid. I do not have cribs for babies also.
於 2023 年 8 月住了 1 晚

2/10 很差

Hemant

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚

2/10 很差

sheerin

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The manager and staff is extremely rude and don’t provide the amenities accurately though they have the facilities available for the guests. They steal the money from the guest’s account and don’t provide the invoices to the guests which is a major drawback. I had a very bad experience with the hotel citizen. The cleanliness is not maintained and the staff is so abusive. Regarding the executive room, they took the money from me when I did the booking online and gave my room to other guests which they informed me upon reaching the hotel citizens. This is the way they treat with the guests . The hotel manager and staff gave my executive room to other guests when I did the prepaid payment online booking with the hotel citizens even a day ago. Thank you Expedia for asking the feedback. I hope this will be beneficial to others in regards to the stay in hotels. Regards,
於 2023 年 4 月住了 1 晚
Duty Manager 於 2023年4月26日的回應
Dear SheerinIn response to your above comments please note that all the services were provided to you as per the booking. Till time of check out there was no complaint from you with regard to our services. The only issue at the time of check out , was that you wanted invoice copy which we could not provide . Since the money was paid to expedia kindly collect invoice from them. This was clearly and very politely explained to you by manager on duty.

8/10 不錯

Nilesh

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 4 月住了 5 晚

4/10 欠佳

Chandravadan

於 2023 年 3 月住了 3 晚

2/10 很差

Hema

於 2023 年 3 月住了 4 晚

8/10 不錯

Prafula

於 2023 年 3 月住了 4 晚

6/10 一般

Sanjay

於 2023 年 3 月住了 3 晚

10/10 優異

ASHOK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our stay was amazing. Location of the hotel is great even though room size was small. This Propery is right on the beach. Service given by the employees and the breakfast was really good.
於 2023 年 2 月住了 2 晚

2/10 很差

Bhavinkumar

多人同遊
於 2023 年 1 月住了 3 晚

10/10 優異

Tomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recommended
We enjoyed our stay in the hotel. No problems at all. Very professional staff eager to help. Clean rooms. Everything was good. Recommended.
於 2023 年 1 月住了 1 晚

8/10 不錯

Lalitha

讚好：職員與服務
於 2023 年 1 月住了 2 晚

8/10 不錯

Mikeson

家人同遊
讚好：職員與服務
不滿：設施服務
The staff and management were excellent. The location and security was also good, but unfortunately, the property is a little dated and dusty probably due to it’s seaside location. Overall, an okay place.
於 2023 年 1 月住了 11 晚

6/10 一般

RAMANANDA

家人同遊
Not so good , not spacious, congested
於 2022 年 12 月住了 3 晚

10/10 優異

Praveen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sea facing

8/10 不錯

Gopal

讚好：客房舒適度
於 2022 年 11 月住了 3 晚

10/10 優異

Feisal

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Amazing views from the restaurant
於 2022 年 5 月住了 1 晚

4/10 欠佳

Anjana

於 2022 年 4 月住了 1 晚

4/10 欠佳

Vijaya Sivakumar

讚好：設施服務
不滿：整潔度
My room was not clean. Bedsheets were bit dirty and found some hair as well. So clearly it was not cleaned well. I was promised a sea view room (was told all rooms have sea view). But the view was not facing sea. From one corner of window i could see the sea in a narrow gap. Checkin took a bit of time. I went at 12:15 pm Location is a big plus. Just next to Juhu beach.
於 2022 年 4 月住了 1 晚

4/10 欠佳

Rahul j

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel seriously needs upgrading Windows don’t shut , new bed lining is required with towels , management don’t really care Good service is poor But views are Special and the open terrace
於 2022 年 3 月住了 1 晚

6/10 一般

Umlesh

伴侶同遊
不滿：整潔度和住宿狀況
I liked that it was right on the beach. The hotel room was quite small, and we spotted a cockroach in the room. The cleanliness level was very low!
於 2022 年 2 月住了 18 晚
Manager 於 2022年3月13日的回應
Dear Sir We have taken note of the comments. and we are committed to take necessary action. Thank you once again for your stay with us and we look forward to your next stay with us at Citizen Hotel. Warm Regards Rooms Division Manager

10/10 優異

Kartik (Fort Lauderdale)

讚好：整潔度、職員與服務和住宿狀況
Good budget friendly hotel on the beach. Shower pressure was excellent but only issue was shower curtain which could have been better….they could have just put glass shower door considering I was told that room was recently renovated! Overall would recommend the hotel as good location right on the beach and reasonably priced. Breakfast was average but can’t complain at this price point.
於 2022 年 2 月住了 10 晚

8/10 不錯

mayuresh

讚好：整潔度、職員與服務和住宿狀況
Good hotel for one day trip.
Good hotel for one day trip. The breakfast was nice. polite staff.
於 2022 年 1 月住了 1 晚

2/10 很差

Muskan

不滿：職員與服務和客房舒適度
BAD experience because of HOTELS.COM
we booked hotel with complimentary breakfast but when we reach there then they said they have don't have booking including breakfast...may be its hotels.com mistake...that I don't know...but overall experience is really BAD
於 2021 年 12 月住了 5 晚

2/10 很差

Hardik

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Shady hotel
The property is pretty shady and I decided to not stay
於 2021 年 7 月住了 2 晚

8/10 不錯

Samik Jhu

讚好：職員與服務和住宿狀況
於 2021 年 9 月住了 1 晚

8/10 不錯

Ratan

多人同遊
於 2021 年 9 月住了 1 晚

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful excellent location With cheaper rates
於 2021 年 6 月住了 3 晚

10/10 優異

Sunil

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 6 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Property was good and so was the service room 305 has a leak from the shower door, report a few times but no fix breakfast could have afew more ootions
於 2020 年 2 月住了 4 晚

8/10 不錯

Ratish (London)

讚好：職員與服務
Hotel is close on the beach front, great to watch sunset. Central to Juhu Beach. Close to food and drinks places.
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚