奢華客房 | 園景

孟買國際機場東方紫苑酒店的評價

3.5 out of 5
孟買國際機場東方紫苑酒店
45, Tarun Bharat Co-Op Hsg Soc, Dr Karanjya Road, Chakala, Andheri, Mumbai, Maharashtra

評價

7.6

不錯

10 分評分,優異;121 則評價中有 38 則" "
8 分評分,不錯;121 則評價中有 44 則" "
6 分評分,一般;121 則評價中有 22 則" "
4 分評分,欠佳;121 則評價中有 8 則" "
2 分評分,很差;121 則評價中有 9 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

Sharon

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚

6/10 一般

Komal

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Stay was comfortable, food was ok. But the room size is small for the cost of the room. Since the hotel is not on the main road, it is quiet, but the approach road is through a little small street with shops and vendors around. However, its near the airport and so was fine for a one day stay.
於 2024 年 2 月住了 1 晚

10/10 優異

Laurel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Urvashi

於 2023 年 12 月住了 2 晚

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
Property was basic but as expected for the price. Staff were helpful and location convenient for our trip. Would happily stay here again
於 2023 年 11 月住了 2 晚

4/10 欠佳

Austin

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Allow me to state that the staff here were excellent and very very helpful. However, this is not somewhere where any westerner would want to stay. The neighborhood is terrible and the hotel itself is in rough shape. If you're transiting, stay at the Niranta hotel in the airport. If you have an extended stay in Mumbai, get a hotel in Navi Mumbai. I've travelled extensively throughout India and can handle most places, but I couldn't wait to leave.
於 2023 年 9 月住了 1 晚

8/10 不錯

Ambar

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel

8/10 不錯

Natalie

家人同遊
讚好:整潔度和職員與服務
Friendly and helpful staff

10/10 優異

Nimit

於 2022 年 11 月住了 1 晚

10/10 優異

William

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This was my first trip to Inida, and I am so glad we stayed at the Oriental Aster Hotel! The food was delicious and the room was extremely clean and comfortable. Kk took excellent care of us and made sure we knew where to go in Mumbai and for the rest of our trip in Goa. Thank you so much for making us feel welcome!
於 2022 年 11 月住了 1 晚

4/10 欠佳

Sumer (Isleworth)

不滿:整潔度和住宿狀況
Not very clean, mosquitoes, torn and dirty bedsheets, not customer friendly, would say its a two or three star hotel
於 2022 年 10 月住了 1 晚

10/10 優異

Satyendra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice Stay!
It was very nice and breakfast was excellent.
於 2022 年 9 月住了 1 晚

10/10 優異

SHISHIR

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean place, excellent staff and delicious breakfast
於 2021 年 12 月住了 1 晚

10/10 優異

Asma

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
Absolutely amazing can’t fault the hotel mr kk was brilliant and so helpful
於 2021 年 11 月住了 1 晚

10/10 優異

Suyog

讚好:整潔度、住宿狀況和客房舒適度
於 2021 年 1 月住了 2 晚
GM 於 2021年1月31日的回應
Dear Guest, Greetings from Oriental Aster! Thank you for staying with us and for taking the time to tell us about your experience. Our relationship with our guests is of paramount importance and we will definitely introspect your feedback with all sincerity. Regards Team Oriental Aster

8/10 不錯

真實旅客

讚好:職員與服務、設施服務和住宿狀況
於 2020 年 10 月住了 1 晚
GM 於 2020年11月2日的回應
Dear Guest, Greetings From Oriental Aster! My team joins me in conveying a big thank you to for your appreciative note you have so kindly taken the time to post. It was our pleasure being at your service and we look forward to welcoming you back in the near future. Regards. Team Oriental Aster

10/10 優異

Arya

讚好:整潔度、住宿狀況和客房舒適度
Bad service by receptionist
Service was not good they were asking to leaave the hotel early because they had taken another booking.. how can they take another booking if there is already a customer..really bad behavior by receiptionist..calling 5times in half n hour to leave the hotel
於 2020 年 9 月住了 1 晚
GM 於 2020年9月24日的回應
Dear Guest, Thank you for staying with us and taking a moment to share your experience. Your comments have certainly raised areas of concern that needed to be addressed and will inspire us to strive harder for our future guests. Our relationship with our guests is of paramount importance to us. I trust this experience will not alter your perception of our service standards and that you will give us the opportunity of welcoming you again soon. Regards, Team Oriental Aster

10/10 優異

真實旅客

家人同遊
讚好:職員與服務和客房舒適度
不滿:整潔度
nice hotel in Mumbai
Good stay. K. K is very receiving and seems to have a passion to provide great hospitality. Hotel is good too.
於 2020 年 3 月住了 5 晚
GM 於 2020年3月13日的回應
Dear Guest, Greetings From Oriental Aster! Thank you very much for such an overwhelming feedback. It is a great delight to know that you were impressed by the hospitality extended by our team. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We all hope to welcome you back again very soon. Regards, Team Oriental Aster Edit

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
GM 於 2020年1月8日的回應
Dear Guest, It is heartening to note your kind compliments and we are glad you were able to enjoy a generous service experience during your recent visit. It would be our immense pleasure to host you again. We look forward to your next visit. Regards, Oriental Aster

6/10 一般

真實旅客

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Staff very good. Breakfast also good! I did booked for 3 people but room was so cozy!
於 2020 年 1 月住了 1 晚
GM 於 2020年1月8日的回應
Dear Guest, Thank you for staying at Oriental Aster and taking the time to share your experience with us. It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Regards, Oriental Aster

6/10 一般

OH MYUNG

商務旅客
於 2019 年 12 月住了 1 晚
gm 於 2019年12月23日的回應
Dear Guest, Thank you for staying at Oriental Aster and taking the time to share your experience with us. It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Regards, Oriental Aster

10/10 優異

真實旅客

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Very supportive and friendly staff.Rooms are quite impressive. service is exemplary
於 2019 年 7 月住了 1 晚
GM 於 2019年7月18日的回應
Dear Guest, Greetings from Oriental Aster! We thank you for this superlative feedback of your stay experience with us. Your appreciation will encourage us to scale greater heights of excellence and I hope that you have many more opportunities to visit us again and again. Regards, Team Oriental Aster

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the front staff very friendly especially KK, very helpful
於 2019 年 5 月住了 1 晚
GM 於 2019年6月14日的回應
Dear Guest, Greetings from Oriental Aster! I simply can’t thank you enough for taking the time to send such an uplifting heartening review of your stay at our hotel. Your glowing compliments were an absolute joy to read. Thank you again for sending your eloquent feedback about our stay, and I certainly look forward to the privilege of personally welcoming you back. Regards, Team Oriental Aster

10/10 優異

真實旅客

讚好:職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 3 月住了 1 晚

6/10 一般

真實旅客

Hot water upon request
Hot water need to request from receptionist.
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 2 晚
GM 於 2019年3月6日的回應
Dear Guest, Greetings from Oriental Aster! I simply can’t thank you enough for taking the time to send such an uplifting heartening review of your stay at our hotel. Your glowing compliments were an absolute joy to read. Thank you again for sending your eloquent feedback about our stay, and I certainly look forward to the privilege of personally welcoming you back. Regards, Team Oriental Aster

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly helpful staff. Good bar and menu. Very convenient for airport
於 2019 年 2 月住了 1 晚
GM 於 2019年3月6日的回應
Dear Guest, Greetings from Oriental Aster! We thank you for this superlative feedback of your stay experience with us. Your appreciation will encourage us to scale greater heights of excellence and I hope that you have many more opportunities to visit us again and again. Regards, Team Oriental Aster

2/10 很差

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
호텔 룸 컨디션은 깨끗하진 않고 침구 역시 깨끗하지 않음.
於 2019 年 2 月住了 4 晚

8/10 不錯

真實旅客

於 2019 年 1 月住了 1 晚

4/10 欠佳

David

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Near the Airport, the service is fine with nice people but especially the bathroom is really not good for the rate that we paid. Bedsheet and top sheet are pretty old. The breakfast is in an underground room without sunlight.
於 2019 年 1 月住了 2 晚
GM 於 2019年2月18日的回應
Dear Guest, Greetings from Oriental Aster! I simply can’t thank you enough for taking the time to send such an uplifting heartening review of your stay at our hotel. Your glowing compliments were an absolute joy to read. Thank you again for sending your eloquent feedback about our stay, and I certainly look forward to the privilege of personally welcoming you back. Regards, Team Oriental Aster

8/10 不錯

Kathleen (Minsk, Belarus)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It is super close to the airport. A nice place to stay.
於 2019 年 1 月住了 1 晚
GM 於 2019年2月18日的回應
Dear Guest, Thank you for staying at Oriental Aster and taking the time to share your experience with us. It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Regards, Oriental Aster

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff is very friendly and accommodating. They helped me check in 2 hrs early and let me check out 2 hrs late as I was running late with my appointment. Definitely recommend it!
於 2018 年 12 月住了 1 晚
GM 於 2018年12月12日的回應
ear Guest, Greetings from Oriental Aster! It was our pleasure to be of service to you. We hope that you will continue to grant us the opportunity to deliver our warm hospitality as we look forward to welcoming you back. Regards, Team Oriental Aster

10/10 優異

真實旅客

於 2018 年 11 月住了 1 晚
GM 於 2018年12月12日的回應
ear Guest, Greetings from Oriental Aster! It was our pleasure to be of service to you. We hope that you will continue to grant us the opportunity to deliver our warm hospitality as we look forward to welcoming you back. Regards, Team Oriental Aster

8/10 不錯

franck

chambre disponible le matin après une arrivée très tôt à l’hôtel, personnel sympathique , hôtel proche de l'aéroport
於 2018 年 11 月住了 1 晚
GM 於 2018年12月14日的回應
Cher Invité, Salutations de l'Aster Oriental! Merci pour votre appréciation et votre réponse généreuse au service et aux installations offertes dans notre hôtel. Les membres de notre équipe comprennent le besoin de chaleur et d’attention dont un invité a besoin lorsqu’il nous rend visite. Je suis sûr que vos commentaires rendront notre équipe fière et les inciteront à créer de telles expériences heureuses pour chaque invité. Merci encore une fois pour votre temps et au plaisir de vous accueillir à nouveau. Cordialement, Aster Oriental Team

8/10 不錯

Mohamed

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with good service. Ideal Location for Airport.
於 2018 年 11 月住了 1 晚
GM 於 2018年12月12日的回應
Dear Guest, Greetings From Oriental Aster! Thank you for the appreciation and generous response to the service and facilities offered at our hotel. Our team members understand the need of warmth and attention which a guest requires when they visit us. I am sure your feedback will make our team feel proud and propel them to create such happy experiences for every guest. Thank you once again for your time and I look forward to welcoming you back. Regards, Team Oriental Aster

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Really nice 😊
The food especially was amazing. Had n amazing n comfortable stay.
於 2018 年 9 月住了 1 晚
GM 於 2018年11月7日的回應
Dear Guest, Greetings from Oriental Aster! We thank you for this superlative feedback of your stay experience with us. Your appreciation will encourage us to scale greater heights of excellence and I hope that you have many more opportunities to visit us again and again. Regards, Team Oriental Aster

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice value for money
於 2018 年 9 月住了 3 晚
GM 於 2018年10月1日的回應
ear Guest, Greetings From Oriental Aster! Thank you very much for such an overwhelming feedback. It is a great delight to know that you were impressed by the hospitality extended by our team. Comments such as yours motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We all hope to welcome you back again very soon. Regards, Team Oriental Aster

8/10 不錯

monika (zurich, schweiz)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Liegt in idealer Nähe zum Flughafen.
Ideal für eine Übernachtung vor dem nächsten Flug. Zimmer sind gut, sauber und zweckmäßig ausgestattet.
於 2018 年 2 月住了 1 晚
GM 於 2018年3月22日的回應
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Kommentare zu übermitteln und unser Hotel als Unterkunft zu wählen. Es ist immer ermutigend für uns, zu erfahren, dass unsere Gäste mit unseren Dienstleistungen zufrieden sind, denn es ist unser tägliches Streben. Bleiben Sie in Kontakt, wenn Ihre Reisepläne Sie nach Mumbai zurückbringen.

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
sporcizia e zanzare, che in una città a basso-medio rischio malaria non certo il massimo. evitatelo
於 2018 年 2 月住了 1 晚
GM 於 2018年2月16日的回應
Dear Guest, We truly apologize for the lapse in the service from our team. We had addressed your concern with our team to ensure that the same in not repeated in the future. Our relationship with our guests is of paramount importance to us. I trust this experience will not alter your perception of our service standards and that you will give us the opportunity of welcoming you again soon. Regards, Team Oriental Aster

10/10 優異

Soodhun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
We have a good stay with family
於 2018 年 2 月住了 1 晚
GM 於 2018年2月13日的回應
Dear Guest, Thank you for staying with us and for reviewing us. We always keep our objective of offering memorable experience ahead of everything else and there can be nothing more satisfying than a guest leaving our hotel completely happy. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that our Hotel remains your preferred hotel at all times. Regards, Team Oriental Aster

8/10 不錯

a (usa)

讚好:整潔度、職員與服務和客房舒適度
Nice basic hotel
Great hotel for transit as is very close to airport and they offer complimentary car service along with free wifi and breakfast which is the perfect package. Is clean and basic and met my needs. Staff pleasant and helpful. Will stay again in the future for transit needs. Has bright sign and is along a main road.
於 2018 年 1 月住了 1 晚
GM 於 2018年2月3日的回應
Dear Guest, Thank you for taking a moment to review our hotel. It is always a pleasure to receive a positive feedback and we are humbled by your gracious compliments on our property. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Hotel Oriental Aster remains your preferred hotel at all times. Regards, Team Oriental Aster

10/10 優異

Richard

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great service.
Welcomed with a drink. Eggs toast and tea for breakfast ... not so unusual, but how many hotels will do that at 03:45am?! And a free shuttle to the airport at 04:00 to boot. Highly recommended.
於 2018 年 1 月住了 1 晚
GM 於 2018年1月16日的回應
Dear Guest, Thank you for reviewing us. It is a pleasure to receive positive feedback and we are humbled by your gracious compliments on the staff courtesy, service and facilities. We always keep our objective of offering memorable experience ahead of everything else and there can be nothing more satisfying than a guest leaving our hotel completely happy. I am sure your feedback will make our team feel proud and propel them to create such happy experiences for every guest. Thank you again for your patronage and we hope your next visit will be as pleasant as the previous one. Thanks, Team Oriental Aster

6/10 一般

Bharat Patel (Zambia/India)

讚好:職員與服務和客房舒適度
Not bad, good reasonable hotel
Staff is good and helpful. Specially KK. Good bathroom and Shower. They definitely have to improve on Internet. Overall good hotel
於 2017 年 12 月住了 2 晚
Hotel Oriental Aster 於 2017年12月16日的回應
Dear Guest, Thank you for reviewing us. It is a pleasure to receive positive feedback and we are humbled by your gracious compliments on the staff courtesy, service and facilities. We always keep our objective of offering memorable experience ahead of everything else and there can be nothing more satisfying than a guest leaving our hotel completely happy. Thank you again for your patronage and we hope your next visit will be as pleasant as the previous one. Thanks, Team Oriental Aster

8/10 不錯

Alexandra

讚好:整潔度、職員與服務和客房舒適度
Stayed at this hotel twice ( total of 5 nights) over the last month. It is a clean and safe place to stay. The staff are friendly and helpful, particularly Sanjit and KK. The breakfasts were simple but adequate, with a mix of Indian and western alternatives.
於 2017 年 8 月住了 2 晚
Dear Guest, Greetings from Oriental Aster and thank you for reviewing . It is very pleasing to note that you had a comfortable stay with us and enjoyed the service rendered by our team. We have communicated to all our team members KK and he isThrilled to know about your experience My team and I would love to consider this moment to thank you and we look forward to your next visit in the near future. Regards, Team Oriental Aster

6/10 一般

Massimo

不滿:客房舒適度
It is economical but it is not good in my opinion
I booked because the valuation was 3,7 and they have the shuttle to the airport . The air conditioning in the room is making a lot of noise plus the cold air arrives on you in bed . The bathroom has a fan but it is not in closed enviroment so when you stop it the external noise and air get in the room . The glass windows are so thin that any noise is getting through .
Dear Guest, Thank you for staying with us and for taking the time to tell us about your experience. We are extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please be rest assured that we have taken the appropriate measures to address the problem with the concerned departments and to take preventive measures. Our relationship with our guests is of paramount importance to us and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Team Oriental Aster

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very staisfied
Pleasant stay and we were overall very satisfied with everything, location frinedliness of staff, clean hotel.
ear Guest, Thank you for taking a moment to review and recommend us on Tripadvisor. It is always a pleasure to receive a positive feedback and we are humbled by your gracious compliments on our property. My team and I assure you of our best services at all times. We look forward to welcoming you again soon and hope that Hotel Oriental Aster remains your preferred hotel at all times. Regards, Team Oriental Aster

4/10 欠佳

Chandraprabha Vishwanund (durban)

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Except the room we did not like anything else about this hotel. Had endless problems with tvremote n was neva solved for the 3days we were there. Food quality was poor. And tasteless food. Very small quantities. Food was not value for money. Had to request for bottled water on 2nd day. Was not supplied in room. Front desk personnel did not greet guests in the morning or afternoon . Just stared at us with not even a smile. Breakfast place was dirty in the morning when we had breakfast. Lady at breakfast place had torn shoes n creased clothes. Does not create a vry gud impression on the hotel. When we ordered stuff on the menu on sunday we were told ingredients we not available. Then why even have it on the menu. That made it very difficultto choose because it was a very limited menu.. not acceptable from a hotel restaurant. And something that really got to.me was tat when i ordered chicken tawa masala i only got 3 pieces of chicken and the rest was onion and pepper. If that was what i wanted i would hav ordered tat but it was a very deceiving dish. Even my husband ordered mutton dish n he also only got 3 pieces of mutton and a whole lot of onion or cabbage. More veg than meat. Definitely not value for money . Will definitely not return to this hotel or recommend it to anyone