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关于新孟买宜必思酒店的点评

3 out of 5
新孟买宜必思酒店
D 266 TTC Industrial Estate Turbhe, Navi Mumbai

点评

7.4

还可以

10 分 - 超赞。30 条好评，共有 112 条点评" "
8 分 - 还可以。41 条好评，共有 112 条点评" "
6 分 - 一般。19 条好评，共有 112 条点评" "
4 分 - 很差。11 条好评，共有 112 条点评" "
2 分 - 糟糕。11 条好评，共有 112 条点评" "

7.8/10

清洁度

7.6/10

员工和服务

5.6/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

Wei Kai

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 9 晚
Kedar Dighe - General Manager 于 2019年10月29日 的回复
Hello Wei Kai, We truly appreciate your rating and thank you for staying with us. Wishing you and your loved ones a very Happy Diwali.

2/10 糟糕

Wai Man

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible Hotel
This is a not good hotel. This Hotel make the IBIS brandname worst. The reception is not professional and double charge me because I was already out of Mumbai and I am not able to get argue back the double charge. The food and breakfast is also not terrible in the restaurant. Room is also not clean, the bed has even has some dirty mark. I seldom write comment but this Hotel really make me sick. I don't recommend to stay in this hotel.
2019 年 5 月入住 2 晚
Kedar Dighe - Hotel Manager 于 2019年07月9日 的回复
Dear Wai Man, I sincerely apologise for the inconvenience caused to you and hope that you would give us another opportunity to serve you better on your next visit. Best Regards, Kedar Dighe - Hotel Manager

2/10 糟糕

KK，TAIWAN

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Hotel staff was awful, a deceiver. I was very angry and disappoint to the female front desk clerk on 17th Oct. evening at ibis Navi Mumbai because of cheating. I asked hotel staff to get a taxi for me heading to airport, she answered outside taxi(around 800 Rupee) or hotel car? I said outside taxi is fine. A nice mele staff help me but no taxi nearby due to rush period. I turned to female staff and told her I choose pay higher price(2520Rupee) for hotel car. I support the car should be in the hotel but I wait for another 20 mins. When I get in the car and found the car doesn’t look like a hotel car, just like a taxi. I asked the driver, driver told me this is Uber not hotel car, hotel staff order online. Hotel charge me 2520Rupee should provide me a nice hotel car but ibis navi gave me Uber instead. The Uber driver told me he only receive 7 or 800Rupee not 2520Rupee. I trust ibis is an international company with good reputation, this is totally not acceptable. The truth is ibis navi overcharge me 1720Rupee and lost my trust as well. If ibis navi want to add some surcharge I can accept it but need to notify in advance. But when I stayed at ibis Liverpool and Leicester, the hotel staff were nicely to get the taxi for me and did not ask for surcharge. I still believe ibis is good franchises hotel, but not in ibis navi mumbai.
2018 年 10 月入住 2 晚
Priyanka Pandey 于 2018年11月5日 的回复
Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. I apologise for the inconvenience faced by you on departure with regards to the airport drop. I have investigated the matter and this was a case of miscommunication amongst the staff members. The hotel is tied up with Ola for cars and we had called for an Ola car for one of our guest for the drop to airport. At the same time we had a request for you too for the airport drop. Due to some misunderstanding and confusion within the staff members then, the wrong car got offered to you as the destination for both guests was the same. I apologize for the error and request you to treat this as one of a case as this is certainly not reflective of our usual standards of service. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Team ibis Navi Mumbai.

8/10 还可以

lang

满意：客房舒适度，住宿条件和设施
好的地方：干净明亮的健身房是一个惊喜。 不好的地方：早餐可选择性太少，而且是印度餐，不习惯。房间清洁，不耐心，清理得并不好。
2018 年 5 月入住 7 晚
Priyanka Pandey 于 2018年06月9日 的回复
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Team ibis Navi Mumbai.

8/10 还可以

Chih-Heng

满意：清洁度、员工和服务、客房舒适度

10/10 超赞

Amitava

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall it was a very comfortable and pleasant experience staying at this hotel. I will recommend others to stay.
2023 年 12 月入住 2 晚
Abhishek 于 2024年01月31日 的回复
Dear Amitava,It was a pleasure having you with us at ibis Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavour to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

10/10 超赞

Amitava

满意：清洁度、员工和服务、住宿条件和设施
I loved this hotel. Very clean and courteous hotel staff. Will go back and stay again.
2024 年 1 月入住 2 晚
Abhishek 于 2024年01月12日 的回复
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

2/10 糟糕

Amitava

2023 年 12 月入住 2 晚
Abhishek 于 2024年01月31日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

2/10 糟糕

Dinesh

不满意：员工和服务、服务设施、住宿条件和设施
The bathroom and toilet was dirty. The washbasin had stains. The towels provided had black stains. The room curtains did not cover the windows fully. The price paid for a room in this condition was way too high.
2023 年 12 月入住 1 晚
Abhishek 于 2024年01月4日 的回复
Dear Dinesh,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

10/10 超赞

Deidre

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hidden gem near highway
This hotel offers comfort, the basic amenities but also additional thoughtful things, such as an ironing station and includes a restaurant and bar. Room service was prompt. Menu has enough veg and non veg items. However, they lacked fresh pineapple juice which I as listed, only had canned. Same issue for breakfast, only fresh watermelon juice. There needs to be more than 1 fresh fruit juice offered. The breakfast buffet was delicious, with an omelette/dosa/pancake station. Again, only melon /watermelon offered. No other fresh fruit available. A hotel of this caliber should have more than cheap watermelon to offer its guests. Aside from this, very pleasant and prompt staff. Comfortable bed. Worth the price and stay. Aside from this,
2023 年 11 月入住 1 晚
Abhishek 于 2024年01月4日 的回复
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to Ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

4/10 很差

Vipul

商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
It's a decent value for money stay if you are traveling for business as this is more like a no-frill hotel with basics in place. Breakfast is decent as the overall spread. Check-in process is fast and they gave me an early check-in at 10 am without having to request. Keep your original ID as they dont accept digi-locker which is also government approved and accepted nationally but this hotel wont accept it and they need a physical aadhar card or other id. Try and keep your personal toiletries as the ones provided in hotel are not very promising. Rooms are clean overall. They have a separate iron-room so you can walk a few steps out of your room to iron your clothes. 1. The bathroom drain was completely clogged and water was an inch high after 5 mins of shower. For my 3-days stay, I had to pack all my stuff back so I can move to a different room the next day. A bit hassled with this. 2. Noise in the Rooms area: Some repair staff was doing activity in the evening for more than an hour until I went and requested them to stop and resume in next day noon time when its convenient for all. 3. Poor room-dining experience. Received wrong item first and secondly the replacement came in after almost an hour.
2023 年 11 月入住 1 晚
Abhishek 于 2024年01月4日 的回复
Dear Vipul,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

6/10 一般

garry

满意：住宿条件和设施，员工和服务
Washroom in lobby smelled bad.
2023 年 10 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

8/10 还可以

Ellanshu

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚

4/10 很差

Abhay，Carlsbad

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just terrible Poorly trained staff Unmannered clientele that the staff ignores Terrible food quality and lack of buffet etiquette
2023 年 3 月入住 4 晚
Yuvraj Ghatage 于 2023年03月16日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 还可以

Amitava

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very good breakfast, good dining options. Staff are very pleasing and helpful. There were lots of noise from the neighboring room in the middle of the night. Could not have peaceful sleep in two nights because of that. I will suggest you make some hotel policy to maintain quietness at least during nigh time. Overall good expereince.
2023 年 3 月入住 4 晚
Yuvraj Ghatage 于 2023年03月16日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 一般

michael

2023 年 2 月入住 4 晚
YUVRAJ 于 2023年04月1日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 还可以

subha

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Like- Quiet, reasonably clean, comfortable bed. Dislike- Due to a glitch in the system (as per the manager), a faulty bill was generated. I was assured that a correct bill will be mailed to me within 10-15 mins. But even after 24 hrs, i am yet to receive the corrected bill which I absolutely need to submit at my office. Very limited in room dining options
Yuvraj Ghatage 于 2023年03月16日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 一般

Francis

商务旅客
满意：清洁度
2023 年 1 月入住 5 晚
Yuvraj Ghatage 于 2023年02月4日 的回复
Dear Sir,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 一般

Ashok

商务旅客
不满意：服务设施，员工和服务
The staff is clueless. Tv does not work. Overall very average property.
Yuvraj Ghatage 于 2022年12月23日 的回复
Hi Ashok, Thank you for taking the time acknowledging the hospitality. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we shall work on improvising this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yuvraj Ghatage Guest service manager

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Satisfactory experience
Rooms are small but doesn't feel congested, washroom is fitted and feels small; however the room needs little soundproofing and some ventilation especially on 6th floor smoking rooms. Room facilities and cleanliness is good.. Can order food from swiggy/zomato but will have to collect from the entrance.. Reception/front desk gave mixed experiences, good as well as rude. I was assigned a non_smoking room by mistake, when I went to the reception, this lady was very rude and told me will have to wait for 2 hrs as if it was my mistake.. However the person who checked me in fortunately saw me n assigned a room within 5mins.
2022 年 10 月入住 1 晚
YUVRAJ 于 2023年04月1日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

4/10 很差

Rohit

满意：清洁度
不满意：服务设施
2022 年 9 月入住 2 晚

4/10 很差

Benjamin

商务旅客
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
2022 年 5 月入住 1 晚
Yogesh Bhatt 于 2022年06月21日 的回复
Hi Benjamin, Thank you for taking the time acknowledging the hospitality. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we shall work on improvising this. We appreciate if you could share your concerns so as we check on it. It is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yogesh Bhatt Operations Manager

10/10 超赞

Hanumant

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Food quality and cleanliness is excellent.
2022 年 4 月入住 3 晚
Warm Regards, Yogesh Bhatt Operations Manager 于 2022年04月19日 的回复
Hi Sir, Good Food Good Mood!! Great to know that you enjoyed the culinary experience at our hotel. We look forward to welcome you back soon.

8/10 还可以

Shweta

满意：清洁度、员工和服务、住宿条件和设施
2022 年 3 月入住 2 晚
YUVRAJ 于 2023年04月1日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They didn't provide Jain food.
2021 年 11 月入住 1 晚

8/10 还可以

Amjad

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All good
2020 年 12 月入住 1 晚

8/10 还可以

Kumaran

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 3 晚
YUVRAJ 于 2023年04月1日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Simple and clean
2020 年 1 月入住 2 晚
Kedar Dighe - General Manager 于 2020年01月23日 的回复
Thank you very much for the great ratings and recommendations. We look forward to welcome you back soon.

10/10 超赞

JONG HWAN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good for biz trip. room is not big but cozy and clean. price is very good. Considering the price and conditions, it will be the best option while staying in Navi Mumbai.
2019 年 12 月入住 4 晚
Kedar Dighe - General Manager 于 2020年01月9日 的回复
Hi Jong, Wishing you a happy and healthy new year ! We thank you very much for such a beautiful review and look forward to welcome you back soon.

10/10 超赞

P

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 5 晚
Kedar Dighe 于 2019年12月30日 的回复
Dear Guest, Thank you for sharing a great feedback. We are delighted to know that you had a great experience. We will share your feedback with our team they will be very happy. We are eagerly waiting to welcome you back at our hotel . Regards, Kedar Dighe- General Manager.

10/10 超赞

Phoenix，USA

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is located on a busy street! Rides are easy to catch. Staff are amazing and very responsive! Variety of choices for breakfast everyday! ( i was given breakfast on the house for my entire stay😀!!!!!) Rooms are clean! Housekeeping keeps it tidy everyday! I was really impressed! Indeed an international hotel! Had a wonderful stay from check in to check out!!!Highly recommendable!!! ⭐️⭐️⭐️⭐️⭐️
2019 年 12 月入住 3 晚
Best regards, Kedar DIGHE , General Manager 于 2019年12月26日 的回复
Dear Guest, Thank you for sharing your experience with us. We are glad to learn that you enjoyed the hospitality here. We hope to welcome you back soon.

2/10 糟糕

Jack

2019 年 12 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
decent stau
It was a decent location as we were visiting factories around the MIDC area. Good location
2019 年 11 月入住 3 晚
Kedar Dighe 于 2019年12月16日 的回复
Hi Stau, Thank you for sharing your feedback, glad to know that you had a great stay and found ibis Navi Mumbai conveniently located.We look forward to your visit soon. Best regards, Kedar DIGHE , General Manager

8/10 还可以

INC

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
이비스 나비뭄바이
깨끗합니다.
2019 年 11 月入住 2 晚
Kedar Dighe - General Manager 于 2019年11月30日 的回复
Thank you for staying with us. We appreciate your feedback and look forward to your visit.

8/10 还可以

TAESUNG

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
가성비있는 호텔입니다.
2019 年 11 月入住 4 晚
Kedar Dighe - General Manager 于 2019年11月30日 的回复
Thank you very much for recommending us. We truly appreciate the same. We look forward to welcome you back soon.

10/10 超赞

SUCHAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ibis navi mumbai staying experience
Very clean and crews are very kindly
2019 年 10 月入住 12 晚
Kedar Dighe - General Manager 于 2019年10月23日 的回复
Dear Suchan, We thank you for your warm regards and thank you for patronising Ibis Navi Mumbai for your stays in Mumbai. We look forward to welcome you back soon.

10/10 超赞

sungsoo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super clean & Comfortable
Market is so Far. But. Super clean & Comfortable
2019 年 10 月入住 12 晚
Kedar Dighe - General Manager 于 2019年10月19日 的回复
Dear Sungsoo, Thank you very much for the excellent rating and motivating comments. Best Regards, Kedar Dighe - General Manager

8/10 还可以

Yuki，Japan

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
スタッフが親切でした。
2019 年 9 月入住 3 晚
Kedar DIGHE 于 2019年10月9日 的回复
Hi Yuki, Thank you for reviewing us.We are glad to know that you liked our hospitality.We are looking forward to welcome you back soon . Best Regards Kedar Dighe General Manager

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stinking rooms and arrogant staff .. Ibis Navi Mumbai would never be my choice for future stays
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was good on location and.presentable...but it’s expensive as a buisness hotel...crowd Ok.
2019 年 7 月入住 4 晚
Kedar Dighe - Hotel Manager 于 2019年07月19日 的回复
Dear Guest, Thank you for sharing your experience with us. We are glad to learn that you enjoyed the hospitality here. Ibis Navi Mumbai is reasonably priced among the other similar hotels of the same category. We hope to welcome you back soon !

2/10 糟糕

真实旅客

2019 年 7 月入住 3 晚
Kedar Dighe - Hotel Manager 于 2019年07月9日 的回复
Hello, We are disheartened with your rating and would like to understand your experience in detail to help us improvise and serve you better.

4/10 很差

真实旅客

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
The location is not that great and there aren't too many good restaurants in the area. There is a mall nearby but it is about 6km away. The place is ok for a one day stay but not great for longer stays.
2019 年 5 月入住 3 晚
Radhika Tata 于 2019年06月25日 的回复
Dear Guest, Thanks you sharing feedback on location. Ibis navi Mumbai is strategically located near the prominent business district . We have a 24/7 Coffee shop and with great menu option .Transportation packages can be availed at front desk to travel near by places . We will be happy to assist you during your next stay. Thanking & looking forward to welcome you back again. Sincerely, Radhika Tata Director of sales

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：服务设施
Good place for just staying, food is pathetic. Staff is ok
2019 年 5 月入住 1 晚
Priyanka Pandey 于 2019年05月23日 的回复
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Priyanka Pandey Rooms Division Manager

10/10 超赞

Dipankar，Mumbai

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Courteous and helpful staff, fantastic breakfast buffet spread, good location and yet not noisy. Good value for money. Responsiveness over the phone should improve, as a couple of times housekeeping and reception didnt pick up the phone. Else all very good. Quite satisfied and would recommend to others.
2019 年 5 月入住 2 晚
Priyanka Pandey 于 2019年05月15日 的回复
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Priyanka Pandey Rooms Division Manager

8/10 还可以

Kumaran

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 2 晚
Priyanka 于 2019年04月16日 的回复
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Priyanka Pandey Rooms Division Manager

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
Budget Hotel In Industrial Area
The hotel is located in Industrial Area. Expect some dirty roads and surrounding. The property is neatly maintained. The rooms are clean. The lobbies can be cleaner though. The buffet spread at lunch and dinner is not that great for the price they charge. Overall decent hotel for 1-2 nights stay during business trip.
2019 年 4 月入住 2 晚
Priyanka 于 2019年04月16日 的回复
Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. Thank you for the appreciative comments about your experience at our hotel. At ibis Navi Mumbai, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back at the ibis Navi Mumbai. Sincerely, Priyanka Pandey Rooms Division Manager

10/10 超赞

taehyun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 12 晚
Sunil Verma 于 2019年04月3日 的回复
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Sunil Verma General Manager

6/10 一般

真实旅客

团体旅客
不满意：住宿条件和设施
As expected the breakfast was a disaster, baked beans what a joke, black eyed beans that were not cooked & rock hard (see picture) bread rolls filled with a children's snack inside (see picture) no idea how to fry eggs (see picture) omelettes like rubber discs with grass in, boiled eggs either overcooked or raw, until a young lady called Pallavi came to my rescue, she instructed the cooks (not one I would call a Chef) how to boil an egg & at last it came out perfect, as usual so many useless staff instead of employing less but ones that can do the job, 5 like Pallavi would be enough, instead of the numerous, boys dressed like Chef's but cannot cook the basic things. Loud disco music at breakfast time also not good. The hotel in general ok, needs updating & refurbishment, but until then it is overpriced. The bar area that never has any customers has prices that would be correct for the Ritz hotel in London but not an Ibis in the jungle. Well done Pallavi excellent service & cooking, you deserve promotion immediately. Wake up management!!!!
2019 年 2 月入住 5 晚
Sunil Verma 于 2019年03月25日 的回复
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Sunil Verma General Manager

6/10 一般

真实旅客

2019 年 1 月入住 2 晚