The hotel offers a luxurious experience with a superb location, courteous ground staff, comfortable beds, stunning rooms and bathrooms, excellent toiletries, and an amazing breakfast. However, there are some not so good things. The in-room service is slow and occasionally unresponsive, with frequent issues of calls going unanswered. The food, although expensive, is often of poor taste and quality. And despite providing feedback to the manager, there seemed to be no significant action taken to address concerns. Additionally, as a gold Expedia member, there was no upgrade or special offer provided.