中东菜

关于25 小时皇家巴伐利亚酒店的点评

25 小时皇家巴伐利亚酒店
Bahnhofplatz 1, Munich, Bavaria

点评

9.0

非常棒

10 分 - 超赞。611 条好评,共有 972 条点评" "
8 分 - 还可以。256 条好评,共有 972 条点评" "
6 分 - 一般。68 条好评,共有 972 条点评" "
4 分 - 很差。24 条好评,共有 972 条点评" "
2 分 - 糟糕。13 条好评,共有 972 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.4/10

环保

点评

6/10 一般

Florian

2023 年 8 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2023年12月21日 的回复
Dear Florian, thank you for taking the time to share your feedback. We appreciate your insights, and we're glad to hear that you had aspects of your stay that you enjoyed.If there are specific areas where we can improve and make your next visit even better, we would value any additional comments or suggestions you may have.Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.Best regards,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
近火車、地鐵站,出行方便,附近有食肆、超市、百貨。服務友善、專業、有效率。客房大,設計特別,設備舒適。有汽車(免費短期借用)和單車租用服務提供,唯一不好是洗澡間花灑水會弄濕外面地板,但各客房設計應頗不同,不能一概而論。
2019 年 8 月入住 3 晚

8/10 还可以

真实旅客

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
設計特別酒店,地點方便,交通便利。鄰近商店,食店,超市,咖啡店,藥房,一應俱全。晚上有火車聲,聲響可以接受。只是部分職員態度一般。
2019 年 6 月入住 4 晚
Tabea 于 2019年08月13日 的回复
Thank you for your review! We are happy you enjoyed your stay at our hotel and hope to welcome you at one of our locations again, soon! :-) All the best from Munich ^Tabea

8/10 还可以

Shinshiuan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 5 晚

10/10 超赞

wen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚

10/10 超赞

Tsung-Heng

满意:员工和服务、住宿条件和设施、客房舒适度
lovely location, great decorations
2019 年 1 月入住 8 晚

10/10 超赞

Tien Hui

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 4 晚

10/10 超赞

Sin nam

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Suitable for a couple instead of children.There is no doubt that the location is great!
2018 年 12 月入住 2 晚

8/10 还可以

Yunju

满意:清洁度、员工和服务、住宿条件和设施
文創旅社、裡面裝設很特別、很用心、離車站也進、唯一的缺點就是浴室門設計不良、洗澡時水會淹到外面去⋯

8/10 还可以

Lien Tsai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Special hotel
2018 年 1 月入住 3 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Special hotel !
2018 年 1 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Special hotel !
2018 年 1 月入住 1 晚

10/10 超赞

Gary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything about out stay was incredible
2024 年 5 月入住 1 晚
Monique Lehmann Guest Relation Supervisor 于 2024年05月6日 的回复
Dear Gary,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an incredible stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded in making your stay memorable.We look forward to welcoming you back for another amazing stay in the future!Best regards,

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年04月17日 的回复
Dear Michael,thank you so much for the fantastic five out of five-star review! We're delighted to hear that your stay at 25hours Hotel The Royal Bavarian at the train station in Munich was so positive. It's a source of pride for us to know that our service and facilities met your expectations.We're committed to ensuring our guests have an unforgettable experience, and it's wonderful to hear that we succeeded in making your stay memorable. We'd be thrilled to welcome you back whenever you're in Munich again.Once again, thank you for your valuable feedback and generous rating!Warm regards,

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
Fine
2024 年 4 月入住 4 晚
Monique Lehmann Guest Relation Supervisor 于 2024年04月12日 的回复
Lieber Thomas,ein riesiges Dankeschön für deine fantastische Bewertung mit fünf von fünf Sternen! Es freut uns ungemein zu hören, dass dein Aufenthalt im 25hours Hotel The Royal Bavarian so rundum gelungen war. Es war uns eine wahre Freude, dich bei uns zu haben.Dein Feedback ist uns wirklich sehr wichtig und bestätigt uns in unserem Bestreben, erstklassigen Service zu bieten.Wir freuen uns schon jetzt dich bald wieder bei uns begrüßen zu dürfen!Royale Grüße

10/10 超赞

Marcel,Hohenems

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚
Monique Lehmann Guest Relation Supervisor 于 2024年04月8日 的回复
Lieber Marcel,vielen Dank für deine fantastische Bewertung! Es freut uns außerordentlich zu hören, dass du einen ausgezeichneten Aufenthalt bei uns im 25hours Hotel The Royal Bavarian hattest. Es ist unser oberstes Ziel, unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist großartig zu wissen, dass wir deine Erwartungen übertroffen haben.Wir sind stets bemüht, unseren Gästen den bestmöglichen Service zu bieten, und deine Bewertung ist eine großartige Motivation für unser gesamtes Team, weiterhin erstklassige Leistungen zu erbringen.Wir würden uns sehr freuen, dich bald wieder bei uns begrüßen zu dürfen und dir erneut einen unvergesslichen Aufenthalt zu bereiten.

10/10 超赞

Karen

满意:住宿条件和设施,员工和服务
The front desk manager, Sebastian, and the clerk, Marcos, went above and beyond to assist and serve us during our stay in Munich. We found ourselves in a bind and they graciously helped make our stay so much better. We will never forget their kindness.
2024 年 3 月入住 3 晚
Monique Lehmann Guest Relation Supervisor 于 2024年04月2日 的回复
Dear Karen,Thank you so much for your wonderful feedback! We're thrilled to hear that Sebastian and Marcos went above and beyond to assist you during your stay in Munich. At 25hours Hotel The Royal Bavarian, our top priority is to provide our guests with the best possible service, and it's always a joy to hear when we've met that standard.It's fantastic to know that Sebastian and Marcos were able to help you in a difficult situation, making your stay so much better. We're incredibly proud of our team, and we'll make sure your praise is passed on to them.Once again, thank you for your kind words and for taking the time to share your experience with us. We hope to welcome you back soon!Best regards,

10/10 超赞

Julie

与家人出行
满意:住宿条件和设施,员工和服务
Close to trains/trams, fun atmosphere
2024 年 3 月入住 2 晚
Hanna Zub, Operations Manager 于 2024年03月28日 的回复
Dear Julie, thank you for highlighting our convenient location near trains and trams. We are thrilled to hear that you enjoyed the fun atmosphere during your stay. We look forward to welcoming you back soon! Best regards, 25hours Hotel Munich The Royal Bavarian

10/10 超赞

Naima

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ganz toll!
2024 年 3 月入住 1 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2024年03月25日 的回复
Lieber Naima,vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Ihnen Ihr Aufenthalt bei uns im 25hours Hotel München The Royal Bavarian so gut gefallen hat. Wir legen großen Wert darauf, unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist fantastisch zu hören, dass wir dieses Ziel erreicht haben.Wenn Sie in Zukunft wieder nach München kommen, würden wir uns sehr freuen, Sie erneut bei uns begrüßen zu dürfen. Bitte zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben.Vielen Dank noch einmal für Ihre freundlichen Worte und bis hoffentlich bald!Mit herzlichen Grüßen,Korbinian Schönherr

8/10 还可以

Mark

满意:清洁度、员工和服务、服务设施
Arrived in the city very early so popped to the hotel to drop off my bag. They happily obliged and I checked my reservation which they confirmed. I couldn’t get in the room until 3pm which I understood and had a day sightseeing planned anyway. I returned at just before 3pm and just checked to see if I can now get into the room ( I was prepared to wait and have a drink) , there was some nervous chat and hasty typing on the computer as it appeared there was no rooms ( travelling nightmare). Now to their credit they said it’s ok and there was a lot of German chat before saying they will upgrade me to a larger room which was a relief, however with the maintenance visibly going on in the hotel I couldn’t use the water or loo until 5pm. I wasn’t that bothered as I was hoping to have a quick nap before venturing out again later, but wasn’t the experience I was expecting. I had the sleep , checked at 5pm and all was ok to go. I can’t fault the staff or the rest of my stay in a very qwerky pleasant, convenient hotel. I was just alarmed that what would have happened if there really was no room even though I had a confirmation of a booking. The bar was lovely and had a great atmosphere, Breakfast was a buffet and was excellent. Room was clean and spacious, The cleaners kept trying to come in but I should have left a thing on the door so my bad. I’d stay again but would probably ring ahead to check all was ok, but I shouldn’t have too. I would regardless of this recommend it.
2024 年 2 月入住 1 晚
Monique Lehmann Guest Relation Supervisor 于 2024年02月20日 的回复
Dear Mark,thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced during your check-in process and throughout your stay.We are sorry for any confusion regarding the availability of rooms. Please rest assured that we always strive to ensure that our guests have a comfortable and enjoyable stay, and there were indeed rooms available at all times. We understand the frustration of arriving early and not being able to access your room immediately.We are glad to hear that our team was able to offer you a complimentary upgrade to a larger room to improve your experience. We also apologize for any inconvenience caused by maintenance work during your stay. We will take steps to ensure that such situations are avoided in the future.We appreciate your positive feedback regarding the rest of your stay, including our friendly staff, the pleasant ambiance of our bar, and the excellent breakfast buffet. Your comment regarding the room cleaning has been duly noted, and we will ensure that our staff pays closer attention to respecting your privacy.Thank you for your understanding and for recommending us despite the challenges you faced. We would love the opportunity to welcome you back in the future and ensure that your next stay is seamless.Warm regards,

8/10 还可以

Nathaly

满意:员工和服务、服务设施、住宿条件和设施
Die Lage ist super-man ist sofort in der Stadt in der Fußgängerzone ! Mir hat der Geruch im Zimmer nicht gefallen- das erste Zimmer war genau über der Küche- dann haben sie mir das Zimmer aber sofort geändert -was besser war aber auch hier gab es einen komischen Geruch . Ansonsten würde ich wegen der Lage das Hotel jederzeit wieder buchen.
2024 年 2 月入住 1 晚
Monique Lehmann Guest Relation Supervisor 于 2024年02月19日 的回复
Liebe Nathaly,vielen Dank für dein Feedback zu deinem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass dir die zentrale Lage in der Fußgängerzone gefallen hat und dass du die Annehmlichkeiten der unmittelbaren Nähe zur Stadt schätzen konntest.Es tut uns jedoch aufrichtig leid zu hören, dass du mit dem Geruch in deinem Zimmer unzufrieden warst. Wir entschuldigen uns für die Unannehmlichkeiten, die dir dadurch entstanden sind.Wir sind froh, dass wir dir sofort ein anderes Zimmer zur Verfügung stellen konnten, um deinen Aufenthalt angenehmer zu gestalten. Dennoch bedauern wir, dass auch dieses Zimmer nicht deinen Erwartungen entsprochen hat.Wir hoffen, dass du uns trotz dieser Unannehmlichkeiten in Zukunft erneut die Gelegenheit geben wirst, dich bei uns zu begrüßen.Mit freundlichen Grüßen,

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年02月9日 的回复
Herzlichen Dank für deine überwältigende 10 von 10 Bewertung! Es war uns eine außerordentliche Freude, dich als unseren Gast begrüßen zu dürfen. Es erfüllt uns mit großem Stolz zu hören, dass dein Aufenthalt deinen Erwartungen vollstens entsprochen hat.Unser gesamtes Team legt großen Wert darauf, unseren Gästen einen unvergleichlichen Service zu bieten und ihnen einen unbeschwerten Aufenthalt zu ermöglichen. Deine fantastische Bewertung ist die größte Belohnung für unsere Bemühungen und bestätigen uns darin, dass wir auf dem richtigen Weg sind.Wir freuen uns schon heute darauf, dich bald wieder bei uns begrüßen zu dürfen und dir erneut einen unvergesslichen Aufenthalt zu bereiten.Mit herzlichen Grüßen,

8/10 还可以

Gegham

2024 年 1 月入住 2 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2024年03月25日 的回复
Lieber Gegham,herzlichen Dank für Ihre wundervolle Bewertung! Es ist uns eine große Freude zu hören, dass Sie Ihren Aufenthalt bei uns im 25hours Hotel München The Royal Bavarian genossen haben.Unser Team arbeitet hart daran, unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist sehr motivierend, solch positive Rückmeldungen zu erhalten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen jederzeit zur Verfügung, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten.Mit herzlichen Grüßen,Korbinian Schönherr

10/10 超赞

Jessica

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
:)
2023 年 12 月入住 1 晚
Monique Lehmann Guest Relation Supervisor 于 2024年02月2日 的回复
Liebe Jessica,vielen herzlichen Dank für deine fantastische fünf Sternebewertung! Es freut uns ungemein zu hören, dass du deinen Aufenthalt bei uns genossen hast. Unser gesamtes Team arbeitet hart daran, unseren Gästen eine unvergleichliche Erfahrung zu bieten, und es ist sehr ermutigend zu wissen, dass wir deine Erwartungen erfüllt haben.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen.Liebe Grüße,

10/10 超赞

Andrea

2024 年 1 月入住 3 晚
Monique Lehmann Guest Relation Supervisor 于 2024年02月2日 的回复
Liebe Andrea,wir bedanken uns herzlich für deine fantastische Bewertung! Es erfüllt uns mit Freude zu erfahren, dass dein Aufenthalt bei uns eine perfekte 10 von 10 war. Unser gesamtes Team setzt sich kontinuierlich dafür ein, unseren Gästen ein unvergessliches Erlebnis zu bieten, und es ist großartig zu hören, dass wir deine Erwartungen übertroffen haben.Wir freuen uns bereits darauf, dich bald wieder bei uns begrüßen zu dürfen.Royale Grüße,

10/10 超赞

Leonie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr hübsches Hotel mit Einrichtung nach unserem Geschmack. Alles war sehr schön hergerichtet und sauber. Nettes, hilfsbereites Personal. Zu Fuß vom Hauptbahnhof in 2 Minuten zu erreichen. Ein tolles Goodie ist auch, dass die Minivar jederzeit wieder aufgefüllt werden kann. Wir kommen gerne wieder.
2024 年 1 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月29日 的回复
Liebe Leonie,vielen Dank für dein freundliches Feedback! Es freut uns sehr zu hören, dass dir unser Hotel gefallen hat und dass du mit unserer Einrichtung zufrieden warst. Unser Team legt großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen, und es ist schön zu hören, dass du unseren Service als nett und hilfsbereit empfunden hast.Die Lage unseres Hotels in unmittelbarer Nähe zum Hauptbahnhof scheint sich für dich als äußerst praktisch erwiesen zu haben. Wir freuen uns auch, dass du unser Angebot der Minibar sehr zu schätzen weißt.Es wäre uns eine Freude, dich bei deinem nächsten Besuch in München erneut bei uns begrüßen zu dürfen. Bis bald!Liebe Grüße,

8/10 还可以

Prof. Dr. Christian

2024 年 1 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月24日 的回复
Lieber Prof. Dr. Christian,vielen Dank für deine großzügige Bewertung mit 8 von 10 Sternen! Es freut uns wirklich sehr zu hören, dass dein Aufenthalt bei uns ansprechend war. Wir setzen uns ständig dafür ein, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu sehen, dass wir dies bei dir erreicht haben.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen. Vielen Dank, dass du unser Hotel gewählt hast.Herzliche Grüße,

10/10 超赞

Sébastien

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super séjour
Top séjour, super hôtel bien placé, chambres très bien, personnel très aimable et le bar et restaurant bondesysont un plus!
2024 年 1 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月16日 的回复
Dear Sébastien,Thank you so much for your fantastic review! We're delighted to hear that your stay at our hotel was so positive. It's great to know that you enjoyed our location, excellent rooms, and friendly staff.We're especially pleased that the Boilerman Bar and the restaurant were an additional highlight for you. We strive to provide our guests with a thoroughly enjoyable experience.We look forward to welcoming you back soon.Best regards,

6/10 一般

Joonas

满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
2023 年 12 月入住 3 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月16日 的回复
Dear Joonas,Thank you for taking the time to leave a review. We're sorry to hear that your stay at our hotel fell short of expectations, resulting in a four out of ten-star rating.Your feedback is important to us, and we would like to learn more about the specific aspects that did not meet your expectations. We sincerely apologize for any inconveniences you may have experienced and want to use this opportunity to understand and address your concerns.If you're willing, please provide additional details so that we can better grasp how to improve our services. Your opinion matters greatly to us, and we want to ensure that future stays are more enjoyable.We would appreciate the chance to discuss your feedback further and work towards making things right. Please feel free to reach out to us directly.Thank you for your candid feedback.Best regards,

8/10 还可以

BYONGOK

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
위치가 좋은 호텔
위치가 아주 좋았습니다. 직원들도 친절하구요. 저는 편히 잘 지냈습니다.
2023 年 12 月入住 3 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月9日 的回复
Dear Byongok,thank you for your kind words! We're delighted to hear that you enjoyed the excellent location and found our staff friendly. We're pleased to have contributed to making your time with us enjoyable.We look forward to welcoming you again for another pleasant experience!Best regards,

10/10 超赞

Jefferson

满意:清洁度、员工和服务、住宿条件和设施
Excellent breakfast. Wonderful shower. Attentive front desk and restaurant staff. No beeter location for access to trains and metro.
2024 年 1 月入住 4 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月9日 的回复
Dear Jefferson,thank you so much for your fantastic feedback! We're thrilled to hear that you enjoyed the excellent breakfast, found the shower wonderful, and experienced attentive service from both our front desk and restaurant staff. It's great to know that our location provided convenient access to trains and the metro.We appreciate your positive comments and are delighted that we could contribute to making your stay enjoyable. We look forward to welcoming you back on your next visit!Best regards,

10/10 超赞

Nicholas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
New Year's Eve - Hotel in Munich
Really enjoyed our stay at 25hours Hotel in Munich. The service was excellent. The breakfast was lovely and the staff were kind and helpful. We very much liked the overall design of the hotel, quirky and a fun original style. Our room was large and very comfortable. My only minor gripe in the room was that the even with all the lights on the room was dimly lit. Also, and this isn't just for this hotel, why do hotel room designers now insist on putting bathroom sinks in the room rather than the actual bathroom? Is this a space saving idea or just trying to be 'designery' (if there is such a word :-). For us personally, putting the sink outside the bathroom ends up being an inconvenience as we have had this in other hotels. Please hotel designers, put the sinks back in the bathrooom!
2023 年 12 月入住 3 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月9日 的回复
Dear Nicholas,thank you so much for your positive feedback on your stay at the 25hours Hotel in Munich. We're delighted to hear that you enjoyed the excellent service, delightful breakfast, and the kindness of our staff. Your appreciation for the hotel's unconventional and original design, as well as the spacious and comfortable room, is truly rewarding for us.We take your comments about the room lighting seriously and will ensure that this is taken into consideration in our future room design considerations.Regarding the placement of the sink outside the bathroom, we'd like to note that this is a deliberate design choice that aligns with the unique style of the hotel. It is part of our effort to create an open and modern space. We understand that personal preferences may vary, and we appreciate your perspective on this matter.We are grateful for your understanding and hope that this minor inconvenience did not overshadow your overall positive impression of our hotel. We look forward to welcoming you again on your next visit. Once again, thank you for your valuable feedback and for choosing the 25hours Hotel in Munich.Best regards,

10/10 超赞

Corin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were extremely pleased with our choice of the 25 Hrs in Munich. This is a lovely and funky hotel which was so lovely to stay in. The room was very cool.
2024 年 1 月入住 1 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月8日 的回复
Dear Corin, thank you so much for your enthusiastic review! We are thrilled to hear that you were extremely pleased with your choice of our hotel and had a lovely time staying with us. It's delightful to know that you enjoyed the unique and funky atmosphere, both in the overall design and in your room.Your positive feedback is truly motivating for us to continue delivering top-notch service and unforgettable experiences for our guests. It was a pleasure having you with us, and we look forward to welcoming you back to our hotel soon.Best regards,

10/10 超赞

Doris

2023 年 12 月入住 3 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月9日 的回复
Liebe Doris,vielen Dank für deine großartige zehn Sterne Bewertung! Es freut uns außerordentlich, dass dein Aufenthalt in unserem Hotel so besonders für dich war. Wir sind begeistert zu hören, dass du mit unserem Service, der Unterkunft und allen Annehmlichkeiten zufrieden warst. Dein Lob motiviert uns, weiterhin höchste Standards zu halten und unseren Gästen ein unvergessliches Erlebnis zu bieten. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen. Vielen Dank für dein Vertrauen und bis bald!

10/10 超赞

Beat

满意:清洁度、员工和服务、住宿条件和设施
Das Personal ist ausserordentlich zuvorkommend und freundlich. Die Einrichtung ist extraordinär🤗
2023 年 12 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月7日 的回复
Vielen Dank für dein positives Feedback! Es freut uns sehr zu hören, dass du das Personal als ausgesprochen zuvorkommend und freundlich empfunden hast. Ebenso freut es uns, dass dir die Einrichtung als außergewöhnlich positiv aufgefallen ist. Wir setzen alles daran, unseren Gästen einen besonderen Aufenthalt zu bieten und hoffen, dich bald wieder bei uns begrüßen zu dürfen!

8/10 还可以

Matti

满意:清洁度、员工和服务、住宿条件和设施
Persoonallinen hotella keskellä kaupunkia
Mukava ja persoonallinen hotelli. Ainoa moitittava asia on kylpyhuoneen järjestely: suihkussa käminen kasteli koko kulpyhuoneen. Kylpyhuoneessa ei myöskään ollut käsienpesuallasta.
2023 年 12 月入住 4 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月7日 的回复
Thank you for your valuable feedback and positive evaluation of our charming and personalized hotel. We're delighted that you appreciate the atmosphere. Regarding the bathroom design, we regret any inconvenience caused by water exposure during showers and the absence of a sink in the bathroom. Please note that this design choice was intentional to maintain a specific aesthetic. Nevertheless, we take your comments seriously and will explore ways to enhance both comfort and functionality. We hope you still had a pleasant stay and look forward to welcoming you again as our guest in the future.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alles bestens.
Modernes, zentrales und schönes Cityhotel.
2023 年 12 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月7日 的回复
Vielen Dank für dein positives Feedback! Es freut uns sehr zu hören, dass dir unser modernes, zentral gelegenes und schönes Stadthotel gefallen hat. Wir geben unser Bestes, um unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

10/10 超赞

Manon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel above main train station.
Very conveniently located right above the main train station. The rooms are very modern and well decorated. The front desk staff is very friendly and multilingual. At first I was worried about the bar noise when we arrived, but it was sound-proof inside the room so it wasn't a problem. Would stay here again.
2023 年 12 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2023年12月24日 的回复
Dear Manon, thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel, especially appreciating our convenient location above the main train station, modern and well-decorated rooms, and the friendly, multilingual front desk staff.We're thrilled to learn that the sound-proofing in the rooms exceeded your expectations, providing you with a peaceful and comfortable environment. It's fantastic to know that you would choose to stay with us again.Your feedback is invaluable, and we look forward to welcoming you back for another great stay in the future. Safe travels, and we hope to see you again soon!Best regards,

8/10 还可以

Therese

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2023年12月24日 的回复
Dear Therese, thank you so much for your generous rating of 8 out of 10! We truly appreciate the time you took to share your feedback with us. Your positive evaluation motivates us to continue striving for excellence in our services.If there's anything specific you enjoyed or any areas where you believe we can further improve, please feel free to let us know. We value your input and are committed to delivering an even better experience in the future.Once again, thank you for choosing us, and we look forward to serving you again.Best regards,

10/10 超赞

George,Tallahassee

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We would absolutely stay there again. This Hotel is very unique and cozy with an outstanding staff located within walking distance to everything. The restaurant had delicious food and great atmosphere.
2023 年 12 月入住 6 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月20日 的回复
Dear George,Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay at our hotel and that our unique and cozy ambiance, along with our outstanding staff, contributed to a positive experience for you.It's particularly pleasing to know that you appreciated the central location, allowing you to explore everything conveniently on foot. Our team always strives to ensure our guests feel comfortable and can fully enjoy their stay.We're also thrilled to hear that you were impressed by our restaurant's cuisine and enjoyed the delicious food and great atmosphere. Your positive comments serve as validation of our efforts to provide a thoroughly enjoyable experience for our guests.We look forward to welcoming you back in the future. Thank you for taking the time to share your experience.Warm regards,Korbinian Schönherr

10/10 超赞

Graciela

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room design, great room size, originality
2023 年 12 月入住 2 晚
Monique Lehmann Guest Relation Supervisor 于 2024年01月7日 的回复
Thank you so much for your positive review! We're delighted to hear that you enjoyed the room design, the spaciousness, and the originality. Our team strives to create an inviting and creative atmosphere. We hope you had a wonderful stay, and we look forward to welcoming you back soon!

8/10 还可以

Louise

2023 年 12 月入住 3 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月20日 的回复
Dear Louise,Thank you for your positive review! We're glad you enjoyed your stay. It was a pleasure having you as our guest. We hope to welcome you back soon.Best regards,[Hotel Name]---Lieber Louise,vielen Dank für Ihre positive Bewertung! Wir freuen uns, dass Ihnen Ihr Aufenthalt gefallen hat. Es war uns eine Freude, Sie als Gast zu haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Korbinian Schönherr

4/10 很差

alp

满意:客房舒适度
不满意:员工和服务
eksikler bu paraya çok rksik var
tuvalette hijyen poseti yok, terlik yok , ütü yok, çay ve kahve makinesi ve sıcak su imkanı yok, bardak yok, minibar var içindekiler; 2 adet su, 1 adet kola, 1 kuruyemiş, 1 adet çikolata 2 adet alkollü bira günlük kullanım için bir adet omuz çantası bırakılmış. şampuan ve duş jeli var. diş fırçası, diş macunu ve diğer tüm kişisel şeyler yok en üst katta 4. katta sauna var
2023 年 12 月入住 1 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月18日 的回复
Dear Alp,Thank you for sharing your detailed feedback with us. We appreciate your observations about the amenities in your room. We apologize for any inconvenience caused by the absence of certain items such as a hygiene bag, slippers, iron, tea and coffee maker, hot water, cups, and a minibar.It's helpful to know that you found some complimentary items in your room, and we're glad to hear that there is shampoo and shower gel available. We also appreciate you mentioning the sauna on the 4th floor as an additional amenity.Your comments are important to us, and we will take them into consideration as we continually strive to improve our guest experience. If there are specific details or preferences you would like to discuss further, please feel free to reach out to our management team.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards,Korbinian Schönherr

4/10 很差

Richard,Lake Mary

与配偶出行
不满意:住宿条件和设施
Hotel is difficult to find even though close to train station. Building sign is same color as building. No clear signage at entry. If it not for the restaurant hostess, would not have known we found the place. The rooms are not user friendly. No Chair, No desk, No place to put luggage. Got to be 7 foot tall to use hangers. Only 1 cup provided. Pillows are flat. All light switches are black on black wall. Can not find when entering room.
2023 年 12 月入住 1 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月18日 的回复
Dear Richard,Thank you for sharing your feedback, and we appreciate your honest observations about your experience at our hotel. We apologize for the difficulties you encountered in finding the hotel, as well as the challenges you faced with room amenities.Your comments regarding the lack of clear signage, furniture in the room, and issues with lighting are valuable for us to address and improve upon. We will certainly review these aspects to enhance the overall guest experience.It's regrettable to hear that the room layout and amenities did not meet your expectations. We understand the importance of a comfortable and functional room, and we will take your feedback into consideration for future improvements.If there are specific details or preferences you would like to discuss further, or if there's anything we can do to address your concerns, please feel free to reach out to our management team.We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,Korbinian Schönherr

8/10 还可以

Gordon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very hip place. Comfortable room. Staff was nice. The entrance was hard to find after a long day of travel, but once found, it didn’t disappoint.
2023 年 11 月入住 2 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月20日 的回复
Dear Gordon,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a very hip and comfortable place. It's great to know that our staff was able to contribute to your positive experience.We apologize for any inconvenience you may have experienced in finding the entrance, especially after a long day of travel. We appreciate your patience, and we will take your feedback into consideration to improve the visibility of our entrance for future guests.We hope that once you found the entrance, the rest of your stay met or exceeded your expectations. If there's anything specific you'd like us to address or improve upon, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for an even more seamless experience.Thank you for choosing to stay with us.Best regards,Korbinian Schönherr

8/10 还可以

Lucienne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月18日 的回复
Dear Lucienne, thank you very much for your stay with us at the royal castle. We are always delighted when we can inspire our guests and receive such a great review. We hope to welcome you back soon. Until then, best regardsKorbinian Schönherr

10/10 超赞

Paul

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable room with unique decor.
2023 年 12 月入住 1 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月20日 的回复
Dear Paul,Thank you for your positive feedback. We're delighted to hear that you found your room comfortable and enjoyed the unique decor. Our team takes pride in creating a memorable and cozy atmosphere for our guests, and it's great to know that it made your stay special.If there's anything specific about the decor or amenities that stood out to you or if you have any suggestions for improvement, please feel free to share. Your input is valuable to us as we continuously strive to enhance our guests' experience.We hope you had a pleasant overall stay, and we look forward to welcoming you back for another comfortable and uniquely decorated experience in the future.Best regards,Kobinain Schönherr

4/10 很差

Ian

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Uncomfortable stay
We were a family group of 7 ranging from 80 to 55 and stayed for 4 nights. The bed was very comfortable but the rooms lacked other comforts and very very limited storage for clothes, places to place personal effects etc. The seating in the lounge is very low level so for older people again very uncomfortable. Seems the hotel is aimed at those staying 1-2 nights only and for younger generations. Breakfast was excellent but overall a thumbs down from us and we won’t use it again.
2023 年 12 月入住 4 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月18日 的回复
Dear Lan,We appreciate you taking the time to share your feedback with us, and we're truly sorry to hear that your stay fell short of expectations. Providing a comfortable and accommodating experience for all guests is our goal, and it's disheartening to learn that we did not meet your needs, especially for a family group with varying age ranges.We sincerely apologize for the limited storage in the rooms and the discomfort experienced with the lounge seating, particularly for older guests. Your comments highlight areas where we need to improve to better cater to the needs of all our guests.We're glad to hear that you enjoyed the comfort of the beds and the excellent breakfast. However, we regret that the overall experience was not up to your expectations.If there are specific details you'd like to share or if there's anything we can do to address your concerns, please feel free to contact our management team. We take your feedback seriously and will use it as an opportunity for improvement.Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused. We hope you might consider giving us another chance in the future to provide a more positive experience.Kind regards,Korbinian Schönherr

10/10 超赞

Andrew

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 2 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月18日 的回复
Dear Andrew, thank you very much for your stay with us at the royal castle. We are always delighted when we can inspire our guests and receive such a great review. We hope to welcome you back soon. Until then, best regardsKorbinian Schönherr

10/10 超赞

maria soledad

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mucho encanto y mucho arte
Nos ha encantado, todos los rincones del hotel tienen muchísimo encanto y mucho arte, todo está muy estudiado para atraerte. De los mejores hoteles que hemos visitado. El hotel se transforma del día a la noche y sigue siendo igual de atractivo.
Sillón muy original
Trineo
2023 年 12 月入住 3 晚
Korbinian SCHÖNHERR Front Office Schichtleiter 于 2023年12月18日 的回复
Dear Maria Soledad,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you loved every corner of the hotel, finding charm and art throughout. It's fantastic to know that the careful design and attention to detail made your stay memorable.Your kind words about our hotel being one of the best you have visited mean a lot to us. We're delighted that the atmosphere transforms seamlessly from day to night, maintaining its attractiveness.We truly appreciate your positive feedback, and we look forward to welcoming you back for another delightful stay in the future.Best regards,Korbinian Schönherr