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关于安达仕慕尼黑施瓦比根托尔酒店- 凯悦旗下酒店的点评

安达仕慕尼黑施瓦比根托尔酒店- 凯悦旗下酒店
Leopoldstrasse 170, Munich

点评

9.2

非常棒

10 分 - 超赞。144 条好评，共有 189 条点评" "
8 分 - 还可以。26 条好评，共有 189 条点评" "
6 分 - 一般。10 条好评，共有 189 条点评" "
4 分 - 很差。6 条好评，共有 189 条点评" "
2 分 - 糟糕。3 条好评，共有 189 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Hongpeng

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
客服服务很差
酒店房间很宽敞，早餐也很丰盛。但是酒店的服务很差，客房服务电话永远打不通，有一天晚上需要送来瓶装水到房间，可是打了三次电话也没有送过来；客房服务人员听不懂英语。
2022 年 7 月入住 3 晚

10/10 超赞

Djtseng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 6 晚

10/10 超赞

Emma

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Ryan

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
Lack of windows, rooms really warm (no A/C)
2024 年 4 月入住 3 晚

10/10 超赞

Anna

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

10/10 超赞

Christian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Fantastic hotel, great staff, perfect combination of family friendly and great travel experience
2024 年 4 月入住 2 晚

10/10 超赞

Elmar

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hervorragend
2024 年 3 月入住 1 晚

10/10 超赞

Melanie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooftop bar ist großartig Frühstück wunderbar Zimmer sehr schön
2024 年 3 月入住 1 晚

10/10 超赞

Manuela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super spa, schönes Zimmer und super Essen😍
2024 年 2 月入住 2 晚

8/10 还可以

Ulrich

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Personal und Service auf hohem Niveau nach wie vor. Sauberkeit und Zustand haben zwischenzeitlich etwas gelitten.
2023 年 11 月入住 2 晚

2/10 糟糕

Monica

2023 年 11 月入住 3 晚

10/10 超赞

Annabel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really comfortable hotel. Lovely large rooms with everything you could possible need. Great facilities - particularly pool and gym. Breakfast buffet is also excellent. Staff bend over backwards to help and give you the best possible stay. Thoroughly recommend.
2023 年 10 月入住 3 晚
Alexandra 于 2023年10月11日 的回复
Dear Annabell,We're glad to hear that you had a nice stay with us at the Andaz hotel am Schwabinger Tor.We hope that you will visit us again.Kind Regards Your Andaz am Schwabinger Tor Team

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

10/10 超赞

Joni

满意：清洁度、员工和服务、住宿条件和设施

10/10 超赞

Franck

2023 年 9 月入住 1 晚

10/10 超赞

Rasha

2023 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Cherry - Guest Service Coordinator 于 2023年08月24日 的回复
Dear guest,thank you for taking time to review us. We were very pleased about your excellent rating. We would be delighted if you would welcome us again as a guest during your next stay in Munich. Kind regards

10/10 超赞

Hideo

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
Cherry - Guest Service Coordinator 于 2023年08月11日 的回复
Dear Guest,Thank you for taking the time to rate us positively. The team was very happy about it, and hope that you will visit us again soon. I wish you a nice weekend, and remain with best regards.

10/10 超赞

Mohamed

2023 年 7 月入住 4 晚
Cherry - Guest Service Coordinator 于 2023年08月5日 的回复
Dear Mohamed,I hope you had a wonderful stay with us.Thank you for excellent rating and for taking the time to do so. The Andaz team was very happy about your review and hope to see you again soon.I wish you a nice weekend and maybe see you next time.

10/10 超赞

Rory

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
This is a really fantastic luxury hotel. The hotel itself has amazing facilities including a spa and gym, restaurant, cafe/bar and a second bar on the ground floor. We felt so well looked after the whole time by all of the lovely staff. Nothing was too much trouble, including getting us milk for our 2 year old daughter at 5am in the morning! The local area is also fantastic and a bonus for us was they had a street party/festival on the weekend we were there, which was very family friendly. We hope to come back and stay again to see more of Munich, as we spent a lot of time enjoying the hotel and it’s facilities.
2023 年 7 月入住 3 晚
Cherry - Guest Service Coordinator 于 2023年07月21日 的回复
Dear Rory,Thank you for taking the time to rate us. The Andaz team and me was very happy about the positive rating, and we hope to welcome you in the future. I remain Yours sincerely.

6/10 一般

Guenther

2023 年 7 月入住 1 晚
Cherry - Guest Service Coordinator 于 2023年07月21日 的回复
Dear Günther,Thank you for taking the time to rate us. The Andaz team was very happy about the positive rating, and we hope to welcome you in the future.I remain Yours sincerely,

10/10 超赞

Eduardo Jose

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 4 晚
Cherry - Guest Service Coordinator 于 2023年07月21日 的回复
Dear Eduardo,Thank you for taking the time to rate us. The Andaz team was very happy about the positive rating, and we hope that you visit us in the future.I remain Yours sincerely,

10/10 超赞

Nayef

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Front desk went above and beyond to get us checked in.
2023 年 6 月入住 1 晚
Cherry 于 2023年06月29日 的回复
Dear Nayef,Thank you for your review, we was very happy about it, and are glad that you had an unforgettable stay with us. We would be delighted if you came to visit us again.Best regards, Cherry Tabunares - Guest Service Coordinator

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Cherry 于 2023年06月29日 的回复
Dear Daniel,Thank you for your review, we are very happy about it and are glad that you had a great stay with us. We would be delighted if you came to visit us again.Best regards, Cherry Tabunares - Guest Service Coordinator

10/10 超赞

Reto

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Cherry 于 2023年06月29日 的回复
Dear Reto,Thank you for your review, we are very happy about it and are glad that you had a great stay with us. We would be delighted if you came to visit us again.Kind regards, Cherry Tabunares - Guest Service Coordinator

10/10 超赞

Stefan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr empfehlenswert
Topp Hotel. Hochwertig eingerichtete Zimmer. Schöner SPA, coole Bars. Und das alles in einem Haus.
2023 年 4 月入住 2 晚
Cherry 于 2023年05月25日 的回复
Hallo Stefan,danke für die tolle Bewertung. Wir haben uns sehr darüber gefreut. Ich würde mich freuen, wenn Sie uns bald wieder besuchen kommen. Wünsche Ihnen noch einen schönen Tag.Herzliche Grüße aus dem Andaz,Cherry Tabunares - Guest Service Coordinator

4/10 很差

Patrice

2023 年 4 月入住 1 晚
Cherry - Guest Service Coordinator 于 2023年04月20日 的回复
Dear Patrice,thank you for taking the time to rate us. We were very happy about the great rating and hope to welcome you again soon.Warm regards,

4/10 很差

Sophia

Cherry - Guest Service Coordinator 于 2023年04月20日 的回复
Dear Sophia,thank you for taking the time to rate us. It was a pleasure. I hope you had a thoroughly enjoyable stay with us, and we look forward to welcoming you back again soon.Kind regards,

10/10 超赞

Dieter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Your Andaz Team 于 2023年03月28日 的回复
Dear Dieter,Thank you so much for your review. We are happy that you enjoyed your stay. We wish you a pleasant day.Kind regardsYour Andaz Team

10/10 超赞

Peter

2023 年 2 月入住 2 晚
Cherry - Guest Service Coordinator 于 2023年04月20日 的回复
Dear Peter,thank you for taking the time to rate us. It was a pleasure. We hope to welcome you again soon.Kind regard,

10/10 超赞

Stefan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Alles in einem Haus
Hochwertiges Hotel mit einem guten Angebot. Sei es die Rooftop Bar, das Gym, das Restaurant, oder der schöne Spa Bereich, dass Hotel bietet alles. Freundlicher Service runden den Aufenthalt ab. Gerne wieder.
2023 年 2 月入住 2 晚
Andaz Munich 于 2023年03月14日 的回复
Lieber Stefan,haben Sie vielen Dank für diese wunderbare Rückmeldung!Es freut mich sehr zu lesen, dass Ihnen der Stil und Service des Andaz München zugesagt haben.Dass wir Ihnen einen besonderen Aufenthalt bereiten konnten, ist dies ein wunderbares Kompliment.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit herzlichen Grüßen,Ihr Andaz München Schwabinger Tor

10/10 超赞

Hendrik，Bad Homburg

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A PLACE TO BE Besonders zuvorkommender Service, freundlicher Empfang, tolles Frühstücksbüffet und hervorragende Betten.
2023 年 1 月入住 1 晚
Andaz Munich 于 2023年03月14日 的回复
Lieber Hendrik,haben Sie vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Ihnen unser Frühstücksbüffet gefallen hat.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen!Mit herzlichen Grüßen,Ihr Andaz München Schwabinger Tor

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
Hotel muito bom!
Hotel muito bom! Kingsley fez um drink para o Natal muito bom e também foi muito bem atencioso. Hotel mto limpo e pessoas muito atenciosas. Somente um ponto negativo que é a piscina, pois poderia ter a água mais quente.
2022 年 12 月入住 4 晚
Andaz Munich 于 2023年03月14日 的回复
Dear anonymous reviewer(s),Thanks a lot for your excellent feedback and lovely compliment!We look forward to welcome you back soon!With warm greetings,Ihr Andaz München Schwabinger Tor

10/10 超赞

Ana C p

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 4 晚

8/10 还可以

Steffen

满意：清洁度、住宿条件和设施、客房舒适度
Overall - Good
We came here because we stayed here 3 years ago and absolutely loved it. This time, we had some issues upon arrival because the reception staff could not find our booking. They did however allow us access to the spa in the meantime - and later acknowledged it was an internal error. They also gave us free breakfast as an apology - which we were delighted about, however unfortunately they appeared to be quite understaffed - like so many hospitality business right now - that breakfast became a bit of an ordeal with orders going missing etc. It‘s a high quality hotel in central Munich with a lovely sauna area (two saunas, one steam room) and overall we would recommend staying here. The second time staying here had a few hiccups but maybe that‘s just incidental.
2022 年 12 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：客房舒适度，住宿条件和设施
Fading away
This was our favorite hotel in Munich as it was fresh, friendly and good service in the past. I have the feeling that the success they are having is leading to a certain arrogance or complacency, which is a pity… The checkin was horrible, took almost 20 min. There was no cleaning of our room and the service at the breakfast buffet was abruptly stopped at 10:20
2022 年 12 月入住 2 晚

10/10 超赞

Necati Cengizhan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 4 晚

8/10 还可以

Nicholas

2022 年 12 月入住 1 晚

10/10 超赞

Tobias

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 2 晚
Andaz Munich 于 2022年10月16日 的回复
Lieber Tobias,vielen Dank für die tolle Bewertung. Es freut uns sehr, dass Sie einen wunderbaren Aufenthalt bei uns genossen haben. Wir freuen und auf Ihren nächsten Besuch. Herzliche Grüße, Andaz Munich

10/10 超赞

Phineas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 9 月入住 3 晚

10/10 超赞

Pernille

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Such a beautiful hotel. We had a wonderful stay
2022 年 9 月入住 1 晚
Andaz Munich 于 2022年10月16日 的回复
Dear Pernille, Thank you so much for this wonderful review! I am very happy to learn that you enjoyed a perfect stay with us and that we could meet all your expectations and wishes.We cannot wait to welcome you back!Warm regards, Andaz Munich

10/10 超赞

Monique

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super
2022 年 8 月入住 2 晚
Olivia Rothmayer 于 2022年09月6日 的回复
"Liebe Monique,besten Dank für diese traumhafte Bewertung! Wie schön, wenn Sie einen perfekten Aufenthalt bei uns genossen haben und wir Ihren Wünschen und Erwartungen in allen Punkten entsprechen konnten.Wir würden uns freuen, Sie schon bald wieder als Gast bei uns begrüßen zu dürfen!Herzliche Grüße, Olivia RothmayerGuest Experience Manager ANDAZ MUNICH SCHWABINGER TORLeopoldstrasse 170, 80804 Munich, Germany

10/10 超赞

Egon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
alles bestens,wir kommen wieder
2022 年 8 月入住 3 晚
Olivia Rothmayer 于 2022年08月30日 的回复
"Lieber Egon,haben Sie besten Dank für dieses fantastische Feedback!Wenn Sie einen perfekten Aufenthalt bei uns genossen haben und wir Sie mit Stil & Design sowie mit exzellentem Service begeistern konnten, dann bedeutet dies das größte Kompliment für uns.Seien Sie bald wieder unser Gast!Herzliche Grüße, Olivia RothmayerGuest Experience Manager ANDAZ MUNICH SCHWABINGER TORLeopoldstrasse 170, 80804 Munich, Germany

10/10 超赞

Benjamin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Modernes Stadthotel mit überzeugendem Konzept
Die Rezeption war sowohl beim check in als auch beim check out überlaufen. Hier sollte schneller auf großen Andrang reagiert werden. Der Mitarbeiter beim check out war auch inhaltlich überfordert. Aber sonst alles bestens!
2022 年 8 月入住 1 晚
Olivia Rothmayer Guest Experience Manager ANDAZ 于 2022年08月18日 的回复
Lieber Benjamin, vielen Dank, dass Sie sich Zeit für eine Bewertung genommen haben. Es ist unser Anspruch, mit perfekter Qualität und Service unseren Gästen einen einmaligen Aufenthalt zu garantieren. Wenn wir diesen Erwartungen in den von Ihnen beschriebenen Punkten nicht entsprochen haben, dann bitte ich dies zu entschuldigen. Wir freuen uns schon jetzt auf Ihren nächsten Besuch. Herzliche Grüße, Andaz München Schwabinger Tor

6/10 一般

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
5 star hotel but not 5 star service
We booked 2 rooms for our parents who were visiting Munich for the week. The hotel rooms and facilities were 5 star quality. We appreciated the designs, the spaciousness and how quiet it was. Unfortunately, we didn’t find that the service matched up to the same high standards. When checking in, they couldn’t find our reservation and once they had, we couldn’t go into the room because all the guests hadn’t arrived yet and were required to sign some paperwork. We also had prepaid for breakfast but when our parents went to eat during their first morning, they were told that it was not included and provided additional confusion. Sometimes it’s the little things that just accumulate, especially when trying to ensure your guests have a pleasant stay.
2022 年 8 月入住 2 晚
Olivia Rothmayer Guest Experience Manager ANDAZ 于 2022年08月13日 的回复
Dear Sir or Madam, thank you for taking the time to write a review! I am pleased to learn that you have enjoyed your Andaz Munich experience but sadden that the check in experience was not up to the standards that we strive to keep and customer service that we strive to provide. Please rest assured that we will investigate this situation further and ensure that the training is provided for our staff. Please come and see us again in the near future. Warm regards, Andaz Munich Schwabinger Tor

10/10 超赞

Sandra

2022 年 8 月入住 4 晚
Olivia Rothmayer Guest Experience Manager ANDAZ 于 2022年08月13日 的回复
Dear Sandra, Thank you so much for the positive rating! We are elated to learn that you enjoyed a wonderful stay with us. We would love to welcome you back very soon! Warm regards, Andaz Munich Schwabinger Tor

6/10 一般

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
The hotel rooms and facilities are amazing. Truly meeting the criteria of a 5 star hotel. Unfortunately, I don’t feel like the service followed through with the same standards. When checking in, they couldn’t find our booking, we couldn’t check in until all guests arrived to sign the paperwork, they were going to charge us for breakfast (40€/guest) even though we told them that we had already paid for it in our reservation, etc. Keep in mind that each of these incidents took a lot of time and it was a very unpleasant encounter, which was our first and last impression
2022 年 8 月入住 4 晚
Olivia Rothmayer Guest Experience Manager ANDAZ 于 2022年08月13日 的回复
Dear Sir or Madam, thank you for taking the time to write a review! I am pleased to learn that you have enjoyed your Andaz Munich experience but sadden that the check in experience was not up to the standards that we strive to keep and customer service that we strive to provide. Please rest assured that we will investigate this situation further and ensure that the training is provided for our staff. Please come and see us again in the near future. Warm regards, Andaz Munich Schwabinger Tor

8/10 还可以

Dennis

2022 年 7 月入住 1 晚

10/10 超赞

Margrit

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 2 晚
Olivia Rothmayer Guest Experience Manager ANDAZ 于 2022年08月4日 的回复
Dear Margrit, Thank you so much for this wonderful review! I am very happy to learn that you enjoyed a perfect stay with us and that we could meet all your expectations and wishes. We cannot wait to welcome you back! Warm regards, Olivia Rothmayer Guest Experience Manager Andaz Munich Schwabinger Tor

8/10 还可以

Michael

2022 年 7 月入住 2 晚