Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have been coming and staying at the Royal Garden since I was 16 years old with my parents and once of rental age I began staying there for my own vacations. I am 31 years old now, so I've been staying there for 15 years now. This is possibly the worse experience I have ever had while staying here. My boyfriend and I stayed in this exact room in October of 2021 and had no problems other than we were talked to rudely when we checked in at that time. This vacation was one thing after the other. The night we arrived the fire alarm went off at 1:30 am and we never given a reason as to what happened, even after asking why it happened. It was the next day that the power, in the entire building I believe, went out. Thankfully the refrigerator didn't get hot and didn't loose any food, but the freeze did get hot and lost ice and had to refreeze our ice packs for the cooler. The worse of the whole trip was that my boyfriend and I kept being bit and we couldn't figure out what it was. I finally asked if he was being bit and we agreed to look over the room. We found a bed bug on the back of the pull out sofa cushion and put it in a container. We called and informed Lindsay of what was found. She had a difficult time communicating with the pest control company. We were headed back to our when the guy showed up. He was let into the room without us there, I have mixed feelings on, but did agree that it was a bed bug we found. We were able to be moved to another room thankfully, but the fact the owner wouldn't give us more than a fourth of what we paid for staying 8 days is pretty insulting. We had to wash all of our clothes in the new room as well as the trouble we went through to make sure our house would not be infested. I also tried contacting Logan, who was suppose to be in office Saturday when we were leaving because my boyfriend couldn't find his toothbrush and thought it was left in 203, he never answered or called us back. I am thoroughly disappointed how this was handled