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关于迈索尔美爵酒店的点评

5 out of 5
迈索尔美爵酒店
2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Mysore, Karnataka

点评

8.4

很好

10 分 - 超赞。143 条好评，共有 297 条点评" "
8 分 - 还可以。103 条好评，共有 297 条点评" "
6 分 - 一般。23 条好评，共有 297 条点评" "
4 分 - 很差。18 条好评，共有 297 条点评" "
2 分 - 糟糕。10 条好评，共有 297 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Tung-tsai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Food, ambiance, staff, room condition.
2018 年 12 月入住 2 晚
Sachin Malhotra 于 2018年12月24日 的回复
Dear Tung-tsai, We very much appreciate your comments regarding your stay at the Grand Mercure Mysuru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Malhotra General Manager

10/10 超赞

Krishnakumar N

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The property and the stay was good. Health faucet has to be changed.
2024 年 4 月入住 1 晚
John Surendranath 于 2024年05月6日 的回复
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Nitish

与家人出行
满意：清洁度、员工和服务、服务设施
The hotel is nice but the food can be improved. Also the responsiveness of the staff seems to be less which can also be improved. Rest all other things are great.
2024 年 4 月入住 1 晚
John Surendranath 于 2024年04月6日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 一般

Deepak

满意：员工和服务
I felt the photos used in marketing the property do not reflect the reality.
2024 年 3 月入住 1 晚
John Surendranath 于 2024年04月6日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

2/10 糟糕

Ashish，Scottsdale

We had made reservations for 2 rooms on Expedia. Each room had their individual confirmation numbers by the hotel. But they said they could only give us one room.
2024 年 3 月入住 1 晚
John Surendranath 于 2024年04月6日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Marjorie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service, very helpful staff
2024 年 3 月入住 2 晚
John Surendranath 于 2024年03月28日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

julia

2024 年 2 月入住 2 晚
John Surendranath 于 2024年03月28日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

DAWN

2024 年 2 月入住 1 晚
John Surendranath 于 2024年03月28日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 一般

Vani

满意：员工和服务
expensive for what it offers
cramped quarters for a $120 (10,000 Rs) stay. Food was not bad but not stellar either.
2024 年 1 月入住 2 晚
John Surendranath 于 2024年02月29日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Ramamurthy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient and clean. Staff very polite and helpful
2024 年 1 月入住 1 晚
John Surendranath 于 2024年02月29日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Rama

与家人出行
满意：服务设施
The staff was excellent. They should hve a connsier at the desk to help guests with brouchers to help with their visit.
2024 年 1 月入住 2 晚
John Surendranath 于 2024年02月29日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Kottur Chennareddy Chinnamuni

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast buffet is wide ranging, staff are very accommodating and helpful. Dinner service too is excellent, nothing is ever too much for the staff. Gym, pool and games facilities were really lovely and we made use of all. Rooms could be cleaner in my opinion, bathroom tiles were a little dated and there should be better attention to detail for the hotel standard.
2023 年 12 月入住 6 晚
John Surendranath 于 2023年12月30日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Usha

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚
John Surendranath 于 2023年12月30日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 一般

Nimish

与家人出行
不满意：住宿条件和设施，员工和服务
the stay was terrible as the hotel could never manage any food services for hotel guest. all orders took more then 40-50 min to be served . there was no table set for morning breakfast , no management done for guest breakfast
2023 年 12 月入住 2 晚
John Surendranath 于 2023年12月30日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Vishal

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Yatin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast buffet manager can do better to look after guests, like ask for coffee, live counter etc. When approached, service was provided. Room not cleaned by the time communicated to front desk - they had 3 hrs to do it. Bathrooms are super small. Not a 5-star bathroom.
2023 年 12 月入住 2 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Shanmuga nathan

2023 年 11 月入住 2 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Sonali

2023 年 11 月入住 8 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Riddhi

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Sunil

与家人出行, 与配偶出行, 团体旅客
满意：员工和服务、服务设施、住宿条件和设施
Everything was excellent except the room size.
2023 年 10 月入住 4 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
John SURENDRANATH 于 2023年10月26日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Wei

满意：清洁度、员工和服务、住宿条件和设施
Overall it's a nice hotel. Great breakfast offering and friendly stuff. My room carpet seems old, has white stains and an unfresh smell. I enjoyed shopping some souvenirs in the store within hotel.
2023 年 10 月入住 1 晚
John SURENDRANATH 于 2023年10月16日 的回复
Dear Guest,Thank you for your stay with us during your recent visit to Mysuru. We are glad that you had a comfortable stay with us and have noted your feedback with areas of improvement. We assure you that corrective actions have been taken to enhance our guest experiences.Look forward to serve you again soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Michelle

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay. The staff was wonderful. The food was good and there was a wide variety. Our room was small but well appointed and clean. We were upgraded to a balcony room. The pool was beautiful.
2023 年 9 月入住 1 晚
John SURENDRANATH 于 2023年09月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

4/10 很差

Chick，Monmouth Junction

满意：住宿条件和设施，员工和服务
不满意：清洁度
Sheets had stains on them and asked house keeping to replace , in the shower body lotion & shampoo had no labels couldn’t identify Could not shut off the TV
2023 年 9 月入住 1 晚
John SURENDRANATH 于 2023年09月25日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Ekambaram

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All good restaurant service is poor
2023 年 8 月入住 1 晚
John SURENDRANATH 于 2023年09月25日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Nikhil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall a great stay
It was great except for the food.
2023 年 7 月入住 1 晚
John SURENDRANATH 于 2023年08月6日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Hitender

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The finest hotel we ever stayed.
2023 年 7 月入住 4 晚
John SURENDRANATH 于 2023年08月6日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

Gautam，Chantilly

满意：员工和服务，清洁度
We stayed 2 nights at the hotel. First off pros. Staff prompt and responsive to fix deficiencies. Courteous. Professional. However the hotel bills itself as 5 stars but realistically more like 3.5 to 4 stars. I had higher expectations. Examples. TV was not even connected first day and staff had to come and finagle behind the tv to reactivate it. Body wash was empty in bath upon our arrival. Shower curtains and bath mirror stained. Shower fixtures quite dull scratched and have lost their sheen. This was a reserved room for 3 people but only 2 bath towels stocked. The sofa bed was not stocked in advance with bedsheets or pillow. We had to request. In isolation each of the issues not significant but in totality did not live up to expectations for a 5 star facility.
2023 年 7 月入住 2 晚
John SURENDRANATH 于 2023年07月25日 的回复
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Rani

2023 年 7 月入住 2 晚
John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Deepak

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚
Kanchan Kumar 于 2023年07月11日 的回复
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

mukunthan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 4 晚
Kanchan Kumar 于 2023年07月11日 的回复
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
不满意：清洁度
First stay at Grand Mercure Mysore
The service was excellent. However, the rooms were not cleaned properly. The linens were soiled. The hallway carpet looked old and dirty. The hotel did not fees like a five star hotel.
2023 年 6 月入住 2 晚
John SURENDRANATH 于 2023年06月24日 的回复
Dear Guest Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Mariana

满意：清洁度、员工和服务、住宿条件和设施
Customer service!
2023 年 6 月入住 1 晚
John SURENDRANATH 于 2023年06月24日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Suhas B.

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A little pricey, but worth it
Stayed for a couple of nights with family (two rooms - interconnected). The hotel staff were young and friendly. The food (we had two breakfasts and one dinner) was quite good, with plenty of choices. The only small inconveniences were that the A/c. in one room was not very effective, but we managed by adjusting the settings, and the cleaning on the first day could have been better. The hotel seems to be favoured by families, which is a good sign. Overall, a great stay.
2023 年 6 月入住 2 晚
John SURENDRANATH 于 2023年06月24日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 超赞

Zeeta

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful experience
Grand Mercure Mysore was a wonderful experience, staff were really helpful & approachable, room was in perfect shape & facilities were fabulous. Whatever you ask of them, they will get it for you. Only a small point here, you should have more games for the tiny tots like a play area, the one you had was for non-school going kids and very small.
2023 年 5 月入住 1 晚
John SURENDRANATH 于 2023年05月28日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 一般

Hemasundar

2023 年 4 月入住 1 晚
Kanchan Kumar 于 2023年05月5日 的回复
Dear Hemasundar,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 一般

Ekambaram

团体旅客
不满意：员工和服务
We had selected to pay at hotel and card would not charged until check in. But amount was debited from the card next day of booking. They are charging extra charges
2023 年 4 月入住 1 晚
Kanchan Kumar 于 2023年04月23日 的回复
Dear Guest,Kindly note that as a process for reservation guarantee the card on file is validated with the booking amount. Please do advise and share the billing amount and invoice at ( Kanchan.kumar@accor.com) which as per you has been charged excess. We have checked the same from our end and the billing shows correct as per voucher.RegardsKanchan KumarFront Office Manager

8/10 还可以

Jaisankar，Mounds View

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is well maintained and at prime location accessible to various Mysore attractions. We enjoyed our stay.
2023 年 4 月入住 2 晚
Kanchan Kumar 于 2023年04月23日 的回复
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

2/10 糟糕

Vishal

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Shame in the name of 5 star property. Nt evn 3star
Terrible house keeping. They did no check on if TV, Kettle, are working or even present. Took 4 hrs to settle down. They had not provided Fuctional tv, electric kettle, sufficient water bottles, tea cups, slippers, tooth brushes, towels even after repeatedly asking. If you are hungry, do not even attempt to order. It will take at least an hour even for snacks and that too exorbitantly priced. All food is good, but you cannot expect that every time it takes almost 2hrs if you going for Al carte.
2023 年 4 月入住 2 晚
Kanchan Kumar 于 2023年04月23日 的回复
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 还可以

Sudheer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Kanchan Kumar 于 2023年04月2日 的回复
Dear Guest,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Stay!
Amazing stay and the staff were excellent! Tunuja,Debyani,Babitha and Harshita were extremely helpful and courteous! Thank you!
2023 年 3 月入住 3 晚
Kanchan Kumar 于 2023年03月19日 的回复
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

8/10 还可以

Sushma

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value for money
2023 年 3 月入住 2 晚
Kanchan Kumar 于 2023年03月19日 的回复
Dear Sushma,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

10/10 超赞

ryosuke

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
ホテルスタッフの対応がとても親切丁寧でした。快適に過ごせました。マイソールに行った際はまた泊まりたいです。
2023 年 3 月入住 1 晚
Kanchan Kumar 于 2023年03月19日 的回复
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

6/10 一般

Gustavo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great restaurant, cold but nice pool and good area. The problem was my small room on the 5th floor. I asked for a quiet room so was given a room at the end of the hall. There loud noises and explosions above all day and night from perhaps a generator that made it impossible to sleep. So avoid the 5th floor especially a room at the end if the corridor like mine
2023 年 2 月入住 2 晚
Kanchan Kumar 于 2023年03月19日 的回复
Dear Gustavo, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

2/10 糟糕

Suraj

与配偶出行
不满意：员工和服务，清洁度
We checked in at this property and it was a nightmare. They asked like 4 forms of ID and treated like us like a third world country people unless I showed my US passport and then the respect and the hospitality came out. We asked for ice cubes multiple times and got only once or twice. We were charged for breakfast for both days and they had to adjust it since we used breakfast only for a day!! And the manager took that offf as well for inconvenience. AC and phone never worked. When called front desk they sent some one up and he told this is how it is on AC and they don’t have spare phones!! Not a luxury hotel service overall.
2023 年 2 月入住 3 晚
Kanchan Kumar 于 2023年04月2日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

4/10 很差

Winfried，Nashville

与家人出行
不满意：清洁度
Dirt and stains on carpet tiles broken
2023 年 2 月入住 2 晚
Kanchan Kumar 于 2023年02月12日 的回复
Dear Winfried,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

6/10 一般

JONGJIN

与家人出行
满意：服务设施，员工和服务
不满意：清洁度
전반적으로는 괜찮았으나 청결은 좀 더 신경쓸 필요가 있습니다.
2023 年 1 月入住 1 晚
Kanchan Kumar 于 2023年01月29日 的回复
Dear Jongjin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.We have noted your shared feedback in regards to cleanliness and assure you of corrective measures on the same.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 还可以

Monica

John Surendranath 于 2023年12月25日 的回复
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

4/10 很差

BALASUBRAMANIAN

2022 年 12 月入住 3 晚
Kanchan Kumar 于 2023年01月29日 的回复
Dear Guest,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 还可以

Gopinath

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well located, friendly staff, responsive, surprised with Xmas sweat treats on decorated plates served two days during our stay, fresh fruits and mineral water replenished daily. Adjoining suite door not fully sealed for acoustics. Otherwise, our stay was enjoyable.
Kanchan Kumar 于 2023年01月29日 的回复
Dear Gopinath,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore