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关于格兰德皇宫酒店的点评

3.5 out of 5
格兰德皇宫酒店
near the Reserve Bank of Malawi, Mzuzu

点评

8.0

很好

10 分 - 超赞。7 条好评，共有 23 条点评" "
8 分 - 还可以。10 条好评，共有 23 条点评" "
6 分 - 一般。4 条好评，共有 23 条点评" "
4 分 - 很差。1 条好评，共有 23 条点评" "
2 分 - 糟糕。1 条好评，共有 23 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.0/10

服务设施

7.6/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Lilian

与家人出行
不满意：住宿条件和设施
Walkable and sone friendly and respectiful gems

8/10 还可以

BOAZ

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚

8/10 还可以

Anita

2022 年 4 月入住 2 晚

2/10 糟糕

Ayako

2022 年 3 月入住 1 晚

8/10 还可以

Chikumbusko

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

8/10 还可以

Anne

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
2021 年 10 月入住 7 晚

10/10 超赞

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
2021 年 6 月入住 1 晚

10/10 超赞

Huw

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable
Comfortable stay
2019 年 12 月入住 3 晚

4/10 很差

真实旅客

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
2019 年 11 月入住 1 晚

10/10 超赞

Leann

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ts worth the price and more
They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
2019 年 9 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
2019 年 4 月入住 2 晚

6/10 一般

真实旅客

满意：住宿条件和设施，清洁度
チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 　築5年で比較的新しいから、まだ清潔感はある。
2019 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意：员工和服务
2019 年 3 月入住 1 晚

6/10 一般

TOYOTA

不满意：住宿条件和设施，清洁度
全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
2018 年 12 月入住 1 晚

10/10 超赞

Richard

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
2018 年 11 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚

10/10 超赞

huwp，UK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly Staff
The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
2018 年 8 月入住 2 晚

10/10 超赞

Sam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay on Mzuzu
My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.

8/10 还可以

Don

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleased in Mzuzu!
Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
December Visit
Poor electric problems in Mzuzu, Hotel didn't have backup generators working during the stay. This is notorious in December, family friends informed me during my stay. Electric went off in the middle of the night Sun / Mon morning, off until returned to Hotel during the evening. Again went off during Mon night / Tue morning and didn't come back on during Tuesday morning and early afternoon.
2017 年 12 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable hotel
It was my first stay at this hotel but I could spent comfortable with good facilities and nice meals. I could feel as if I am in the other developed countries.
2017 年 11 月入住 1 晚

8/10 还可以

M，USA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Modern hotel in Mzuzu
Modern hotel in Mzuzu, quiet when I stayed. Room quality good.